TJ Maxx / customer service
TJ Maxx has always been one of my favorite places to shop - until now. There has never been an issue with my payments over the 30 years I have shopped at this store. I have often written checks, as well as used credit. Last week-end, I was told my check was not authorized by the Certegy Credit System used by the store. My check had my name (rather unique) and I had my driver's license (and other ID) for validation. When I registered my surprise, an adjacent cashier said that this non-authorization seemed to be happening often lately. My checking account had ample funds. The manager came at my request, but told me there was nothing she could do. I was told I would have to pay using some other method.
I considered leaving everything and walking out, but as I had a birthday gift and children's Christmas gifts in my cart, I did pay with credit. I was given a number for Certegy Customer Service. I called and discovered that the issue seemed to be that I had not written checks to TJ Maxx using my new (8 month old)checking account. The Service representative verified that I had excellent financial history with the store, but this was not recognized by the automated service. I was told I could fill out a form to be put on a 'premium' list.
I found this to be a very embarrassing situation. It makes me wonder if TJ Maxx has little concern for their regular customers. While I appreciate the value of having a service that attempts to restrict identity theft, I felt that I had more than adequate proof available within the store. I even thought the manager would recognize me and give me some consideration for a check under $100. Gone are the days of Customer Service.
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- TJ Maxx - declined checks 
- TJ Maxx - stealing 
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