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Tires Plus Total Car Care / service

Posted: Feb 14, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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Hi there,

I went to one of your locations in my neighbourhood in fort lauderdale to change the car mounts.. Left the car early am and received a call by afternoon from the service manager informing me that the mounts and the passenger, driver axles are warn out and needs to be changed. I told him ok please go ahead... However, the car only had a vibration on idle (which are the mounts) and the car acceleration was not as it used to be... That's the only symptom I reported...

Anyway, I stopped by the location by end of day to pick up my car.. While test driving, I felt that the car is completely shaking (like the tires will come out from the body of the car) and this happens right before the transmission shifts from the 1st to the 2nd gear and same thing repeats when the 2nd gear shifts to the 3rd.. Also, during the freeway ride over 50mph, the car shakes weirdly... None of that happened before I drop of my car...

Anyway, I paid and took the car home.. My wife drove the car from south fl to north fl, the car started to shake very bad and we had to tow the car back to fort lauderdale...

The next day I took the car back to the same location asking the sales manager (greg) why this is happening?

He referred that to the tires and that they need to be replaced! I did immediately...

Guess what? Same thing didn't go... And greg was already left for the day...

I had to bring the car back the next day and spoke to a very helpful man (tom) who is managing the location... And he tried to call the dealer to find out why this is happening... At the end, he advised to bring another axle as the one installed in the car, could be defected..

I left the car and received a call the next day that the car is ready for pick up.. I went there and was completely shocked to drive the car and find the exact same thing... How in the world you are giving me a call telling me it's done, while you didn't at least test drive it to make sure it was fixed or not... I really was very frustrated and sad...

Then I brought the car again the next day and tom told me that we may need to replace the bearing... I said ok.. Hope it will be ok this time...

I stopped by that afternoon to see the car is completely ignored.. I asked the mechanic (david) who is being doing all the work in the car.. Why you guys not working on it? It was very funny when he said (I told tom this morning that the axe already came with it's bearing)... Wow.. Seems that there is zero communication between everyone in there... Terrible..

Then I was very upset and politely requested a refund... I told them that I am fair and I know you replaced the mounts and this symptom of the vibration is already disappeared, and I will pay for it...

But I want a refund for the axles... And they actually did refund $600 from total $1, 800...

I took a picture at the store of the old original axle that used to run in the car and the one that you used for the repair.. I was shocked again to see that they are completely different in size.. The one that used to be in my car has the white volvo labeland it's longer than the new one... Please see the attached photo...

How a car repair shop does that to ppl cars? They don't care of the money that we work very hard to make? Or they don't care if we spend a lot of money taking uber, tow the car, and take unnecessary time off from work to drop and pick up the car for 5 times...

I don't think tire plus management would stand behind this terrible service...

I took the car to the volvo dealer and he informed me that the transmission oil seals and the transmission abs rungs are broken due to improper handling while repairing the axles...

It cost over $3, 000 to be back now...

I used to work with volvo dealer since I bought the car and now i'm very sad to see my car messed up because of your team...

If customer service still mean something to your company, i'm sure you will do something to help me while i'm having this nightmare..

I will. Wait for your action..

The location is:

201 n federal hwy

Fort lauderdale, fl 33301

Thank you
Complaint comments Comments (0) Complaint country United States Complaint category Cars, Parts & Vehicles

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Tires Plus Total Car Care Logo Tires Plus Total Car Care
Customer Care Service
2021 Sunnydale Blvd
United States - 33765-1202
+1 844 338 0739
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