TimeWarner phone service / no phone service, no dial tone
Have had no phone service all day, when connected to tech. site provided by TimeWarner via the internet, I was told no less than 5 times, that no tech. was available to help me. So, then why does the site exist ? It is Saturday, 02/23/2008, but TimeWarner states that 24 hr. help, 7 days a week is available. I have sent no less than 3 messages to a online help site, and now for 11 hrs., I have yet to receive any acknlowledgement of any of my messages. It is so frustrating to try to get help with TimeWarner, with waits of up to 1 hour via telephone and then put in touch with an agent who has no idea of what he or she is doing, and managers who can't help either. Signing up with bundle packages with set fees, then to get a bill that doubles the advertised package.