Thrifty Car Rental / scammers
I rented a car (Chrysler Dodge Caravan) from Thrifty two days ago. This morning, the car had a flat tire. I discovered that the tools needed to retrieve the spare tire were not in the car. (That's the first instance of Thrifty incompetence.)
I called Thrifty Roadside Assistance and they said they'd send someone out to help me.
A tow truck came 45 minutes later, but the two truck driver hadn't been informed about the missing tools (that's the second instance of Thrifty incompetence), so he was unable to fix the tire. But he said he could tow the car to Firestone to have the tire fixed. I called Thrifty and asked them what I should do. The Thrifty representative told me: "Whatever the tow truck driver wants to do, do that." She assured me that Thrifty would pay for it. The car was towed to Firestone and the tire was patched.
When Firestone called Thirfty to get payment ($23), the Thrifty representative refused to pay. He said that Thrifty would pay to have the flat tire removed and the spare tire put on, but not to have the tire fixed--thus going back on Thrifty's earlier assurance that they'd pay for whatever I decided to do. At best, Thrifty was unintentionally misleading in its communication to me (the third instance of Thrifty incompetence). At worst, Thrifty took advantage of the unclarity to make me shoulder the cost of having the tire fixed (a cost that Thrifty would otherwise have shouldered itself). My primary complaint is that Thrifty went back on its assurance to pay.
In addition, the manager of Thrifty Roadside Assistance was super annoying. He was snarky and dismissive. He didn't take seriously that I could be giving a correct account of my earlier conversation with the Thrifty representative.
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