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The Hartford / claim y83 ac 48398 event pa0017338965 april 19, 2017

1 Fredericksburg, VirginiaFredericksburg, Virginia, United States
Contact information:

Your records will show the poor service we received from the subject claim representatives. First, my wife Katie was asked if she could pay to have her truck towed, she paid $61 to Agero Roadside assistant to have it towed to our home with not a word of compensation from the Hartford. I then called the next day and spoke with Shane Stevenson who suggested Pro Tech Collision as a repair service that you use in this area and were highly rated. In addition I would receive $300 off of the $500 deductible for the good driving record and if we decided to use Pro Tech, we would receive another $100 off the deductible, leaving only $100 deductible to pay. Sounded great! But this turned out to be a nightmare. The vehicle was picked up on April 27, 2017 and returned the same day because it was pulling hard to the left. I had asked Mike Webster, of Pro Tech, before I took it, if the vehicle was test driven, and he assured me that it was. But I had only driven a few hundred yards down Rt. 1 South when I felt the vehicle pulling hard to the left. This told me that he lied or didn't know if it was test driven, either way, they were not reliable. We picked the vehicle up for the second time on May 8, 2017. My wife needed to take a business trip to Philadelphia with my granddaughter, Mimi. The left tie rod nut came off less than 50 miles up I-95 North in Green Belt, Md. She had no control and by the grace of God, their lives were spared along with many possible others. WE then called Pro Tech to arrange for towing and a rental to now find that the claim rep says The Hartford will not cover some of the charges. I could go on and on but I'll give you an opportunity to investigate and respond. One more thing, I have been a valued customer since 1997, Home and Auto, from Pennsylvania, to Virginia, and I have never felt so betrayed and disappointed in my life as I do now. I want all charges to be paid. By the way, all rental charges were to be billed to Pro Tech but $260 was the required deposit taken from our visa account. I have the rental agreement made by Pro Tech, a $61 charge on my account for towing, a letter from Bria Furlow refusing to pay rental charges, a $21.00 gas receipt to return rental with full tank of fuel, and a traumatized wife and granddaughter. We took the vehicle to the Safford Dodge Dealer on May 16, 2017 after repairs were supposedly completed by Pro Tech, just for inspection and the assurance that it was safe to drive; no one blamed me, especially not Pro Tech. You would not believe how far off the alignment was and how much had to be changed in order for it to be as it should be. I have a list of correction and adjustments made by the Dodge Dealer. $297 gladly paid for by Pro Tech. Pro Tech's bill to The Hartford was $2771 on 4/27/17 But increased to$4636 on 5/8/17 but you're denying rental charges for me, your valued customer of 19 years? If you should require additional information, Cell [protected] home [protected]

May 23, 2017

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