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1.2 408 Reviews

Texas Roadhouse Complaints Summary

17 Resolved
380 Unresolved
Our verdict: If considering services from Texas Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Texas Roadhouse reviews & complaints 408

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Newest Texas Roadhouse reviews & complaints

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10:00 am EDT
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Texas Roadhouse bad service/texas roadhouse in dartmouth, mass

WE went to Texas Road house in Dartmouth Mass on Aug.20th around 4:00, we got seated with our bread, waitress came over about 15 minutes later ask if we wanted a drink so we go our soda's & ordered our food, someone else came with our salads we had asked our waitress for more bread she never brought it so we sorry a waiter walking by he got it for us then we got our food which we both got filet we still haven't seen our waitress since we ordered our food she never brought our bread never checked on our salads never mind our steaks never came back to check on anything we saw a girl walk bye with a red shirt on I needed butter for my sweet potato she got that for me, of course our waitress dropped off the bill my husband said can I have another soda please she never ever brought that either he said forget it lets just leave we left exact money on table we didn't not leave her a penny, I've been in there multiple times spend 60.00 at least each time never been disappointed like that before I've never been treated that way ever this was very bad service .

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2:29 pm EDT

Texas Roadhouse very dirty dishes

My wife and I and our two teenage kids were at the roadhouse on outer loop on Sunday August 13th to celebrate my wife's 37th birthday as the roadhouse is her favorite place to eat in Louisville. In a nutshell when we sat down to eat our rolls initially my wife hands all of us our small plates and one of the 4 looked like it happened been cleaned at all. So I just chalked it up maybe it just didn't get cleaned so I simply asked for another and moved on but gotta say kinda uneasy. In midst of the waitress bringing our drinks out to then take our order I throughly look at my glass of water to make sure the glass got clean and at the top of my glass was what looked like A1 or something brown and the waitress seen it immediately as well and apolitical immediately and said I'm so sorry but only brought another glass out that looked clean. I would of thought honestly they'd comp half our meal or all or something other then a I'm sorry but they did nothing. A ruined 37th birthday if I must say and we eat there monthly.

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12:55 pm EDT
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Texas Roadhouse peanuts / peanut buckets

The peanuts are were stale and the Galvinized Bucket were very nasty. Our bucket at our table was very rusty and had a lot of calcium build up on them. When touching the buckets they have a texture and stink like a wet old bucket. Possibly put a liner in the bucket or something to help prevent the staleness to the peanuts. Possibly go to a plastic bucket or something that could be washout.

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12:33 pm EDT
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Texas Roadhouse poor management and staff

I want to submit a complain about the management and staff. It is very pathetic and sad that management and staff are aloud to allowed to mock and speak Spanish bad words to an employee who is there to do their job. These managers and staff should be punished or fired for one thing. There the ones to be setting an example and instead there degrating the employee. Let me name u some of these managers and staff... Jose, Jenni, Amy C, Serina H, Liz K, Victor, Hector, Joel. All of these people should change there attitude against a Mexican/American employee who's a hard worker and is there to do there job. I believe in this kind of harrassment it calls for a lawsuit against the company and these employees involved. Just cause there managers doesn't give them any right to do this. I will pursue this until Something is done about this. If this is the case I think I should also report this to BBB for poor business.

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7:23 pm EDT
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Texas Roadhouse waitress

Came to Texas Roadhouse today and sat for about 15 min and no one came to our table to wait on my husband and myself. We tried to get the waitress next to us but she pretended to not hear us. After several attempts we noticed there are only three groups in our section. Us being the second group to arrive. But yet the third/last group to arrive was given drinks and their orders were taken. Finally another waitress passed us and she stopped and seemed surprised we had not been waited on, especially since there is no one but two other groups back here. She politely took our order and apologized several times. NOT COMING BACK HERE EVER! PEANUTS WERE ALSO STALE! Haven't gotten food yet.

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11:32 pm EDT
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Texas Roadhouse dirty silverware, hair in food, service

I recently visited the Texas road house in Killeen, Texas. I opened my silverware on two separate sets, and both knives still had good in them, as if never washed! Server apologies! She brings our bread rolls, after biting into on my friend takes a piece from her mouth, and attached is a long hair still attached to the roll! The manager apologizes! Let's us know he's comping the kids dinner? Then we order, our waitress then brings out my friends dinner and not ours, we asked why? She assumed! Now they are eating and will be done before we are, having two young kids not eating when we are trying is NOT GOING TO WORK! So we take our food to go! Ordered a salad NO CHEESE, we had to have that remade before we left, had cheese! So we get home I take my salad out, warm chicken in foil on top of my salad, now wilted because of warmth, open the foil, and lo and behold my chicken full of cheese. One of the worst Texas road house experiences I have ever had!

Respond back at - ms.l.[protected]@gmail.com

Thank you
Leslie Surovik

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6:28 am EDT

Texas Roadhouse customer service and poor management

On 6 August 2017 I went to the Bowie MD location with family to have a farewell dinner before my nephew left for college and it was the biggest disaster EVER. We arrived at 610pm. Granted we had a large party of 15 so we anticipated the wait. More than one and a half hours later we were finally seated. Let me add here that the hostess staff was by far the only professional and costumer service driven individuals om staff and very communicative on our table and seating situation. We get to our table and our server had the worst disposition (Ameshia). I looked beyond it and still engaged her with smile. Three seperate tables and two different servers. Fast forward...it took an hour for our food to come out, son had hair in apple sauce, broccoli was overcooked, and food was sub-par. But wait...there's more. No refills, no check-ins and when enough was FINALLY enough we requested to speak with the manager. They did nothing!...but call the cops on us! My 9 year old daughter was in tears. Apparently they completely disregarded the complaint about their poor service yet claimed they heard someone say they weren't going to pay for the bill. Each of the 3 tables received a separate check totaling more $250. Not only did each table pay their bill but also left more than the suggested 20% gratuity. Not to mention someone from our dinner party heard the management staff making unprofessional comments at the hostess stand about another guest who was with us and the one who addressed them about the poor service..."if they don't like the service just leave." The owner even suggested tbat we NOT tip the server in a very condescending tone...so this is how he feels about and treats his staff?...Did I mention the called the Bowie Police Department who were standing in the lobby as we began to exit ..smh! I have the names of the entire management staff including the owner ROBERT WAKEFIELD who did NOTHING to rectify the legitimate concern and accommodate his patrons yet chose to call law enforcement which only esculated the situation. WHO TRAINED HIM?! I feel we were profiled and treated unfairly.BEYOND UNACCEPTABLE!

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6:12 pm EDT
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Texas Roadhouse pork chop meal - independence, ohio location

I went to Independance restaurant on August 4, 2017. My reservation was at 6:30pm for my birthday celebration. My party of 8 was seated at 7:30pm. I ordered the pork chop dinner and the pork chops were extremely salted. I complained to the waitress who said all there meat comes with this salty rub. I ask her to redo the pork chop and she said they would do it with no rub.When she brought back the new meal I boxed it up and took it home.When I went to eat at home. The still salty chops were under cooked and swimming in blood. Very disappointed for a birthday meal.

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1:43 pm EDT

Texas Roadhouse service and food

Receipt# 20092 total$41.40
Was seated in the bar area and waited 15 mins. finally went up to the bar to get drinks then seat another 15 mins.. A waitress walked by and we asked her if we had a waitress and she apologized and said she would take care if us. Then we waited again for our salads and noticed 2 other tables that sat after us already had their food. Finally salads then when our food came out the ribs where dried out and the steak was well done instead of med. we ask for the manager which never came over. The waitress replaced the steak which was another 15 mins., but not the ribs. Still no manager!

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12:59 am EDT

Texas Roadhouse my food was not rite

First me and my husband order on line we order two road kills he had loaded potato and a salad it only had lettuce and dressing when it supposed to had tomatoes and cheese everything we ordered on line then got straight on the highway as we get 10 mins away we had no silverware to eat with they gave me two baked potato when it supposed to be one I didn't order that am so upset my rolls were cold are food was not rite then we had the app. On are phone when u order 30.00 in food u get 5.00 off I asked the lady bout it she basically said we had to sit in to get the 5.00 off when it clearly say order on line or eat in u can get the 5.00 I understand that it was almost closing time but if they were ready to close and not make are food rite they should've just locked the door am upset we spend a lot of money at Texas roadhouse and for my food not to be rite and cold and I payed 31.79 am upset I had to stop to get me and my husband something else to eat.

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8:11 pm EDT

Texas Roadhouse very loud music

My wife and I went to the Greensburg, PA location. At first the music was loud but barely acceptable. Then all of a sudden the volume increased to an obnoxiously high level that actually hurt my wife's ears. We got up and left but did talk to the manager. She said they always turned it up when they danced...I said "you have got to be kidding!" Just as we left I let the manager know we were not coming back and we're going down the road to Longhorn Steakhouse. We had a VERY QUIET and enjoyable dinner...not sure how we are going to dispose of the Texas Roadhouse gift cards we now have left

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Mtroy ss
, US
Jul 24, 2017 8:13 pm EDT

Don't bother coming back. Your business will not be missed.

Manager

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3:43 pm EDT
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Texas Roadhouse food dry and bad service

Me and my husband and our 3 year old went to dinner at Manhattan is Texas road house and I was not satisfied at all we spent almost 70 bucks in this place and out steaks was really dry and on top of that we waited way too long for our food ..the waitress barley came to refill drinks and she seem to have had a really bad attitude.. We paid way to much money to have not been satisfied.. Worst dinner ever.

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2:05 pm EDT
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Texas Roadhouse country fried chicken

The Alburqurque Coors By Pass Texas Roadhouse is Awful

Yesterday. I ordered the Country Fried Chicken had a hair in it and the size of the sticker was small not to mention it was dry and chicken was awful the way it was cooked . The sweet tea was barely sweet and the Cesar salad was dry and not mixed wield with dressing . Was horriable I won't go back to that one

I have visited 3 other tx roadhouses One in Tyler tx, other Alburqurque Pan American roadhouse and then last was Texas Roadhouse in Fresno Ca
My experience in Fresno ca was great, good service and great food and welcoming employees, there country fried chicken was covering the in tire plate was moist and gravy was the best .. It's a big disappointment to me celebrating my birthday with bad experience at Coors bypass in Alburqurque NM

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6:45 pm EDT

Texas Roadhouse service i'm complaining about

I went to Texas road house located in Winston Salem north Carolin hanes mall area to make reservations for my daughter birthday party the party was for 40 people I was told over the phone that I could do it and that it would be a 2 hour Waite from the reserved time. When I came into the restaurant to officially reserve the spot the facial expression on the lady face was terrible when I told her that I would have 40 people she said that she was going to get another manager that deals with bigger party's that manager never came out to talk to me he sent the girl I was talking to back out to say that they couldn't do it and that they don't make reservations on the weekend. These people are lazy and lost the company money by turning down this part the incident happens today 7/16/17 at 7:30 p.m.

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1:06 pm EDT

Texas Roadhouse service and food

My name is Shayla and I just went to Texas Roadhouse in Hiram Ga about a week or two ago and the service was terribly slow and it wasn't even busy. The water we had, had an attitude and was very impolite. He never offered to refill our drinks we had to ask for it. And not only that. The food was very bad. I ordered a well done steak and had to send it back twice. It kept coming back red in the middle and the sides I had were very bland and no flavor at all. My husband ordered the catfish and he said it was terrible. Had a very bad taste to it and was over cooked. . Here is my email address

[protected]@gmail.com

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10:01 am EDT
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Texas Roadhouse service

I visited Texas Roadhouse in Gatlinburg, Tennessee June 18, 2017. The service was horrible. Our waiter only checked on us one time. We needed refills during the course of our meal. He would be in the area checking on others and I would think he was coming to check on us and would disappear. I even asked another server to refill our drinks and she disappeared after telling me she would. I finally tracked him down which is totally unacceptable. The only time he was attentive to my table was when he was waiting for us to leave to get his tip, which I found amusing that he thought he would receive one. Texas Roadhouse is my favorite steakhouse and normally the service is good, but our waiter went out of his way to ignore us. Texas Roadhouse can do better than this.
Thank you,
Karen Blalock

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1:06 pm EDT

Texas Roadhouse texas roadhouse hbg pa union deposit

They called to set up an interview with me for Tuesday at 330 then on Monday they called and canceled it saying the manager has not arrived from vacation supposedly so they rescheduled it for today Friday at 2:00 I went first problem the restraunt was closed dident open until 3:00 second problem I called and the lady that picked the phone up was completely clueless about any interviews then when I asked for a manager she said there wasent any manager this was very unproffessional and extremely dissapointing and a complete waste of time I'm very upset on how this restaurant dealed with this situation if there can be anything done can u please call me at [protected] my name is Carrie soto

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7:34 pm EDT

Texas Roadhouse steak on mother's day

My family which consists of myself, my husband and 3 sons ate at your location in Sevierville, TN. We sat in large booth in the bar area and the server was ok, definitely have had better. Anyways, i order my steak medium, when it came out it was rare with blood all over the plate. After about 10 minutes we finally was able to wave down our server, who had not been back by, and i showef him the steak. He took it back and aboyt 5 minutes or so and Jeremy the manager brought it back. It was medium rare at this point. He agreed it still wasn't cooked correctly and took it back. At this point my family was completely finished eating. When he returned it was overcooked and a very medium well to well. He asked if it was ok and i said i guess so. When the waiter returned i explained it was overcooked amd he apologized. When the bill came, i told the waiter i was suprised they hadn't reduced my meal due duemy steak. He said the manager hadn't deducted anything and if it was up to him, it would be free. We live in Maryville and was already there too long so we left. The longer i thought about it the more upset i got. It was my Mother's day meal and i chose to dine with your restaurant out of all the many other places to eat. I called the manager and he said i should have said something before i left and he didn't remember me, that he had several issues today. He didn't apologize and was quite unconcerned about my complaint. I just feel like something should have been done to remedy this. Our dinner was around $60, i did have a kids meal token, but very disappointed in the matter in which this was handled.

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3:03 pm EDT

Texas Roadhouse service

I'm a server myself so I have never complained before if something came out wrong or etc, I also come here all the time and I've never gotten service as horrible as I did tonight. We had Erica as our server, as soon as she came out she was slurring her words and talking over me and I'm almost certain she was high on something. I asked for a roadkill without mushrooms and I get the same thing every time and I've never had such a problem trying to order it. She asked me if I wanted gravy on it and I told her no and she insisted that I HAD to get a third thing on it. I've never had to do that before and she ended up just putting extra cheese on it for a third thing, which whatever that is okay. At this point my boyfriend was getting aggravated that she seemed under the influence of something and I said it's okay, maybe it's because she was new (because like I said I'm a server myself, so I try not to be judgemental considering sometimes serving can be challenging especially during a rush.) so we get our appetizer and our salads and everything was fine and once our food does come out I had my roadkill and a side of rice - when I never ordered rice, I ordered fries. So by this time I'm a little upset but I can deal with things like that and I'm not picky but that wasn't what I ordered and I didn't eat it. At this point I'm still not going to complain but we finally get her to bring us the check and she brings us the wrong check. It was two sirloins with potatoes (an 8 oz and a 6 oz) when of course I got the road kill and my boyfriend got a grilled chicken.
She finally came back over again and we tell her we got the wrong ticket, so she grabs it and comes back and tells us we have to pay for that one because she messed up and that one is a dollar below the ticket that we would've had. I paid for it, but this is completely unacceptable.

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6:53 pm EDT
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Texas Roadhouse prime rib

Hey Folks,

A friend of mine and I dined at the Texas Roadhouse Winchester Virginia location this last Saturday night. We both ordered the 12 oz. prime rib to be cooked medium. What was presented to us was a barely cooked super rare piece of something that resembled meat. It chewed like bubble gum and had absolutely no taste. At least a quarter of it was fat. We had our waitress take it back to the kitchen and talk to the chef about having it cooked medium. She returned it to us and the only thing that had changed was that the fat was warmer. This was the first time in my life that I could not eat a prime rib that was put in front of me. I've eaten at this location many times before and this was absolutely the worst visit. I hate to say it but this has questioned my faith in the Texas Roadhouse. Please make this right. Thank you.

Regards,
Larry Mahon

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Texas Roadhouse Customer Reviews Overview

Texas Roadhouse is a popular chain of restaurants that serves delicious American cuisine. Our reviews show that customers love the casual and fun atmosphere of the restaurant, as well as the friendly and attentive service provided by the staff. The food is consistently praised for its high quality and generous portions, with particular favorites including the hand-cut steaks, fall-off-the-bone ribs, and fresh-baked bread. Customers also appreciate the wide variety of menu options, including gluten-free and vegetarian choices. Additionally, Texas Roadhouse is known for its affordable prices and great value for money. Overall, our reviews indicate that Texas Roadhouse is a highly recommended dining destination for anyone looking for a satisfying and enjoyable meal.

Texas Roadhouse In-depth Review

Overall Rating: Texas Roadhouse is a highly recommended restaurant with a fantastic overall rating.

Ambiance and Atmosphere: The ambiance and atmosphere at Texas Roadhouse are lively and energetic, creating a fun and enjoyable dining experience.

Menu Variety and Quality: The menu at Texas Roadhouse offers a wide variety of options, from mouthwatering steaks to delicious seafood and flavorful sides. The quality of the food is exceptional, with each dish cooked to perfection.

Service Efficiency and Friendliness: The staff at Texas Roadhouse is known for their efficient and friendly service. They go above and beyond to ensure that every customer feels welcomed and taken care of.

Pricing and Value for Money: Texas Roadhouse offers great value for money, with reasonable prices for the high-quality food and generous portions. It is definitely worth every penny.

Food Presentation and Taste: The food at Texas Roadhouse is not only delicious but also beautifully presented. Each dish is a feast for the eyes and the taste buds.

Beverage Selection: Texas Roadhouse offers a wide selection of beverages, including a variety of alcoholic and non-alcoholic options. There is something for everyone to enjoy.

Cleanliness and Hygiene: Texas Roadhouse maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, ensuring a pleasant dining experience.

Accessibility and Parking: Texas Roadhouse is easily accessible and provides ample parking for its customers. It is conveniently located and offers a hassle-free dining experience.

Customer Reviews and Feedback: Texas Roadhouse has received numerous positive reviews and feedback from satisfied customers. It is highly regarded for its excellent food and service.

Special Offers and Promotions: Texas Roadhouse frequently offers special promotions and deals, allowing customers to enjoy their delicious food at a discounted price.

Online Ordering and Delivery Options: Texas Roadhouse provides convenient online ordering and delivery options, making it easy for customers to enjoy their favorite meals from the comfort of their own homes.

Dietary Restrictions and Accommodations: Texas Roadhouse is known for its accommodating approach to dietary restrictions. They offer a variety of options for those with specific dietary needs.

Staff Knowledge and Expertise: The staff at Texas Roadhouse is highly knowledgeable and experienced. They are able to provide recommendations and answer any questions customers may have.

Waiting Time and Reservations: Texas Roadhouse can get busy, especially during peak hours. It is recommended to make a reservation to avoid long waiting times.

Entertainment and Live Music: Texas Roadhouse often features live music and entertainment, adding to the lively atmosphere and creating a memorable dining experience.

Loyalty Program and Rewards: Texas Roadhouse offers a loyalty program that rewards customers for their continued patronage. Members can enjoy exclusive benefits and discounts.

Social Media Presence and Engagement: Texas Roadhouse has a strong social media presence and actively engages with its customers. They regularly post updates and respond to customer inquiries and feedback.

Community Involvement and Sponsorships: Texas Roadhouse is actively involved in the community and sponsors various local events and organizations. They are committed to giving back.

Overall Recommendation and Conclusion: Overall, Texas Roadhouse is a top-notch restaurant that offers delicious food, friendly service, and a lively atmosphere. It is highly recommended for a memorable dining experience.

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Contact Texas Roadhouse customer service

Phone number

+1 (800) 839-7623

Website

www.texasroadhouse.com

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