Stole credit card number
I brought my family to texas road house and used my credit card and it was the only thing i used my credit card on in 3 weeks and after going there about maybe 1 or 2 days after my card started getting charges.I just wanted to warn you to be careful sadly i hadn't found this site at the time but just wanted to warn its the one in the new area in Rosenberg, texas but it could also be any place that serves food. ^_^ just be careful.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service, bad food
We visited one of your roadhouses tonight for supper. Our waitress acted like we were bothering here when we asked for something... Our order came after several other tables that ordered after us. The orders were mixed up the steaks were not done correctly. They took our steaks back and re - cooked them, but it took so long to get them back we weren't...
Read full complaint and 7 commentsTerrible employees
I have been in the food industry since I was 14. That doesn't mean I know all, but I know when there needs to be a major head to make a surprise visit to the east store. I think it is on KINSER or at east town . I have been going for several years and I have turned several friends and family on to the restaurant. There are boys running around with shirt...
Read full complaint and 29 comments
Had to go away with an empty stomach!
I was in a group of ten that wanted to try your new restaurant. I have been to other Taxes Roadhouse restaurants and was thrilled when you opened in the area, but I was very disappointed with our service last night - January 18th.
Understanding that we had a large group we used your call ahead option.
We called the restaurant at approximately 4:55 for a 6:00 pm arrival time.
We were told that we could experience an additional wait time when we arrived. We were ok with that. At approximately 6:30, our pager/name was called and the hostess informed us it would be 5 minutes.
Again, not a problem. 5 minutes turned into 10 which turned into 20.
We approached the hostess again wanting to know what the hold-up was.
We were told the group occupying "our" table was chatting and as soon as they left we would be seated. After an additional 10 minutes - we were told the same thing. My main problem was, we informed the hostess that our group would split up in order to get us in. There were several groups of 5 that came in after us and were seated before us -- why were we not seated first when we said we would split up? When we pondered this to the hostess we were told that was "our" table and they were waiting for it to become vacant. What I don't understand was when we told the hostess we would be split up why we were not seated but rather bound to the original table assignment.
We ended up leaving without eating after waiting 1.5 hours in the store (total of 2.5 hours including phone in time). So because you wouldn't assign us a different table you lost the business of 10 people last night (18 January). I really wanted to try your restaurant and food, and I was very disappointed to go away with an empty stomach.
The complaint has been investigated and resolved to the customer’s satisfaction.
steak was burnt and bloody red inside and smelled. it was to be med-well. happened twice to one order. Greg the manager in Brandon, fl was not good. He did not care.
Coupon said buy one entry get one free only got $15.00 off spent extra money because we had coupon
please get back to me
Jee wiz I was talked into buying gift cards for $100 with the promise of getting 2 free appetizer cards . Little did I know these cards expired 4 days after purchasing ! Not happy
thursday 11-6-25 4pm happy hour was not honored because draft taps were out of order.manager did nothing to celebrate happy hour.so we ordered 12 oz ml bottle.found out they were $5.75 each(nasty price)complained to manager again and said thats our price and walked away.
Your playlist needs to change. I hear the same songs every single time I come in (3-4 times/week). It gets old. Like, Shania every day at 5:28. Do better, corporate.
I keep coming back because the bar tenders and managers are great people. But, I am, as well as others that I meet here are tired of your playlist. You will lose our $500/week.
The music is so loud you can’t have a conversation with the person your dining with [protected] food was great but couldn’t enjoy the meal and conversation.way to loud
I don't have a complaint.I have a positive review.BRITT was me & my husband ‘s server. She was amazing, smiling, friendly, cheerful, everything you could ask for a waitress The food was excellent. 11/ 18/19
Placed a to go order earlier today. I ordered a medium rare prime rib. I received a well done rib eye (no aujus). I couldn't get past a prime rib that was tough and hard for me to chew
I called the restaurant and explained my situation 3 times. Each time I was disconnected. I felt disrespected being hung up on My prime rib is over cooked and tuff
My steak was brunt I told the manger it looked like he was having a bad day he told me he would remake the the steak I literally waited over 45 minutes so I left without it I asked for refund but they were taking all day it was crowd in
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This same exact thing just happened to my husband and I last night. After being the victims of identity theft in the past, we use cash, 90% of the time. Last night for dinner, we had less cash than we thought and used our Chase debit card. The ONLY place we have used it in over a week. And our first time at Texas Roadhouse. The waitress took our card, and came back with it and our receipt. Fast forward to this morning when I got an alert that my card was suspended. Called the bank and was told that a $500 withdrawal at a non Chase ATM was flagged, along with several online purchases. The ATM charge was from an ATM about 15 miles from where the restaurant was. Now we live over an hour away from this place, so the only thing that was in common with the theft location, was the restaurant. Thank goodness we have excellent account monitoring that denied all charges, but still. If you go to a restaurant where the waitress has to walk off with your card, don't make our mistake. Take cash!
on the 15th of Sept I visited the roadhousein Idaho Falls Idaho when the bar tender who I found out was Sahra Smith>she was rude and was soliciting men at the bar.I left immediately if this is the kind of people you hire I will not be back