Telkom SA SOC / payment not received after statement of bank was sent

Good day to you the reader

I trust you are blessed?

I am dispirited, due to saying the same things over and over and over again. On the day I took out my first contract at age 40 (Always had my doubts on contracts) , I am, as a single mom, very disappointed in wasting money I don't have. The lady at the shop somehow heard 5th instead of 25th for my deduction payment date. And by then I know there is no money left but for electricity for the month.
All was well I received my data and sums' and suddenly after 3 months I get a "we have noticed your telkom mobile account is overdue" and a huge amount of r1151.27 gets deducted from my bank account on the 25th of november 2016 at 3:45 to put the cherry on the top, I am paying more than r200.00 extra charges! Please help me. I have submitted the bank statement yesterday to [protected]@telkom.Co. Za and today I will hopefully get feedback from him. He was the 3rd caller I spoke to. I am so sad because I could be using that r200.00 for my months electricity.

I beg your input on all this.

Irritated regards,

Dec 05, 2016

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