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Telkom SA SOClack of response to fault reporting

Review updated:

My phone has been out of order since monday, 12 feb 2018. I finally got to report it via the sms service. Today is friday, 23 feb 2018 and my phone is still out of order!!! I cannot 'track' my fault on their webpage as it only allows me to report the fault, which I have already done!!! They have only sent me 1 follow-up sms saying they are busy investigating but that was on 21 feb 2018. Good grief, is this what state capture has done to our only landline service provider??? And yes, as you know, a customer cannot send them an email to enquire about your fault!!! How convenient!!!

Sn
Feb 23, 2018
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Comments

  • Do
      Feb 24, 2018

    After a week my landline is still dead, I phone everyday and everyone said the process will be speed up but nothing happens [protected], this service of Telkom is third world and unacceptable it is pathetic

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