The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Telkom SA SOC / billing incorrect and harassment

1 South Africa

I have cancelled my Telkom account due to having no line and everytime I go to a branch they put me on a phone to hear o you have a line fault. It was a up and down story and being billed for internet and a line I did not have having to buy airtime and data. I went in explained it to them and a lady said she would get back to me never did. I sent numerous emails requesting assistance but nothing. Then accounts contact me I told them I want to cancel since I don't have a line or internet. Lady told me should would resolve all. Then I kept getting bills for a line and internet which I did not have. I sent complains but nothing. Then a lady said they would fix my account and get back to me yet again nothing. Then this morning I got a call from a rude lady told me im handed over and I better pay the account and she does not want to hear what issues I have as they taking legal steps. What company is Telkom not to assist and when you go to them they put you on a line. I am shocked at how they treat there clients. Is there any advise as you seem to complain to Telkom but nothing gets done. and people that contact you are rude.

Pm
Feb 6, 2019

Post your comment