Telkom SA SOCadsl landline migration to holding pool

I signed up to a different isp & closed all telkom internet accounts. personally filled in & mailed the required documentation for my line to be migrated to the holding pool. This was done on 20 of December 2016. A telkom agent called me on the 18 January 2017 stating the line has been move to the holding pool. I immediately informed my new isp. New isp comfirmed on 19th Jan 2017 that they cannot see my line in the holding pool & that I must contact telkom. I've been calling in from cellphone, but all they do is give me the run around.
All I want from telkom is to move the my line to the holding pool. I am already being double billed as I have taken a uncapped bundle deal from new isp.
your speedy assistance will be greatly appreciated.

my contact number & e-mail address;
[protected] - [protected]

Telkom SA SOC

Jan 21, 2017

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