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Telkom SA Ltd / my phone that has been in repairs for almost a month

South Africa Review updated:

I took my iphone cellular mobile to baywest mall to be repaired as my battery was faulty. I asked them what I needed to bring to get my phone repaired. I was told to back up my phone and bring my proof of payment and my phone would be back in 7-21 working days . I have been to the telkom as least once a week to check if the phone is there. I have also received a sms to say I must follow a link to disconnect my icloud username from the phone unless it wont be repaired. I did exactly that. On the 19th working day my dad went to work at the baywest mall and also went in to telkom to ask about my phone. On the 19th day they told my father they need my password for my phone. Are you serious? after me being there at least once a week they couldnt tell me that that? this service is pathetic. I move from cell C network to telkom and it seems as though it was the biggest mistake i didnt expect this from the so called best network. i am extremely disappoint. Now i am moving to a different province without having my phone in the stipulated 21 working days. PATHETIC!!!

To
Feb 19, 2017
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Comments

  •   Feb 20, 2017

    Hi Toni, we would like to apologise for the inconvenience caused to you. Kindly forward your contact number + reference number to [protected]@cellc.co.za, we would like to assist. ^BM

    0 Votes
  •   Feb 20, 2017

    Hi Toni, kindly ignore our reply. We see that your query is not for us. We hope that your query is resolved and addressed. ^BM

    0 Votes

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