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Teleflora.com / Flowers never arrived

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I ordered my flowers online on May 2 (the money was taken out of my account right away) for delivery on Monday, May 7 thinking I was doing this far enough in advance of Mother's Day (Sunday, May 13) to avoid the Mother's Day rush. On Saturday, May 12 I called my mom to see how she liked her flowers. What flowers? I called Teleflora to find out what happened... Ummm... The local florist was blamed. They assured me my mother's Mother's Day gift would be delivered Monday, May 14 (the day after Mother's day). It's 6:40, Tuesday, May 14 and still NO FLOWERS! Now they blame it that I ordered online and it takes longer... 12 days longer? So my mother didn't receive her mother's day gift, I'm out $75.00 and hurt that my Mom didn't have a gift. At this point I'm so disgusted with them I just want my money back. Oh, and they said I'll get that in 3 days! Right!!!


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A  23rd of May, 2007 by 
Agree Disagree 0 Votes
The same thing happened to me, except I canceled the order the day of Mothers Day. They couldn't guarantee that my flowers would be there that Monday. What a Joke!! They want your money but they don't want to give you the merchandise. I will never order through Teleflora ever again. Horrible service!!
A  26th of Jun, 2007 by 
Agree Disagree 0 Votes
Next time order directly through the florist stop using teleflora, ftd.com they are a middleman order gatherer that eats up half the profits for the florist who is actually supplied product, designed and delivered it. Ftd and teleflora keep the $12.95-$14.95 handling fee and then keep 27% of the product price they are killing the florist. You will get better service and more for your buck if you go directly through a local florist.
A  25th of Sep, 2007 by 
Agree Disagree 0 Votes
I recently ordered a flower arrangement for the funeral of a coworker's family member through Teleflora- a group of my coworkers and I pooled our money, and I ordered the flowers online to be sent to the visitation.

The display that I chose was "White Promises Spray-Deluxe" (the "Deluxe" cost extra money). The picture online looked like a nice-sized display FULL of pretty white flowers (carnations, gladioli, and chrysanthemums). The total cost of our spray was $145 with delivery.

The flowers that arrived at the funeral were horrifying. My coworkers were embarrassed that this was what we had sent, and I feel horrible since I was in charge of the flowers.

The flower arrangement was a cheap-looking spray of mostly green filler leaves with a few tiny white flowers stuck in the leaves. The hand-written note containing our words of sympathy was written in chickenscratch. We were really embarrassed because we tried to do something nice for our coworker & her family and we ended up looking cheap.

I have contacted Teleflora with our story, and they told me they will give me a 15% refund. 15%... don't bother. Twenty-one dollars won't undo the embarrassment that their pathetic services have caused us. I hope my coworker didn't take it personally.
N  4th of Jan, 2008 by 
Agree Disagree 0 Votes
Anywhere you order and give a CRED CARD NUMBER your account is BILLED ASAP. What do youknow understand about the use of a credit card? You people make me laught at what you like to write... You placed an order with a wire service... they give your order to a LOCAL FLORIST so if they do not design it and they (they being the florist) do not deliver it then YES it is the florist fault... good job filling that complaint!
N  4th of Jan, 2008 by 
Agree Disagree 0 Votes
You want to say that these companies are taking the florist money but without these wire services that ship out YOUR orders to THESE LOCAL FLORIST to be delivered are not getting a better profit.
If it wasn’t for places like Teleflora, FTD, !-800 Flowers half of you would not be able to find a shop that delivers to homes way out in the country and just by chance these LOCAL florist do this to you when it is direct then what are you going to say? These are real issues happening to EVERYONE through ANY TYPE OF SERVICE
Crap happens!
A  10th of May, 2008 by 
Agree Disagree 0 Votes
Teleflora is complete crap excuse of a company. I will never ever buy any product from the company again and i will warn all my friends and families about this poor excuse of a business. I ordered online to deliver flowers for mothers day this sunday on friday. The online says order before 2 pm west coast time and it will be delivered on that day, so i thought sweet and made the order. A night i check with my younger brother who is living with my mom, and he says what flowers? I call the company and they tell me the order never went through. Wow, what a bunch of BS. So then i order it again through phone with them on friday night and told them to deliver it saturday one day before mothers day. The entire day i checked on the flowers and it never arrived. i talked to two representatives who gave me contradicting answers. One said the flowers are not delivered and the other said it was already delivered. Then i check on it again and the company representative said they do not know what's going on with the order and they'll call me within an hour and told me that the flower will be delivered. F'in BS, my mom never got the flowers. This company is horrific! NEVER EVER WILL ORDER FROM THIS CRAP COMPANY EVER
N  10th of May, 2008 by 
Agree Disagree 0 Votes
This is in response to 'ME'.

STFU, if you wanna say crap happens, fine. But their method of handling business was pure crap. I was misinformed, lied to, and misled. The company is unreliable, not responsible and ###.
A  12th of May, 2008 by 
Agree Disagree 0 Votes
All I have to say is, PLEASE do not order any flower from Teleflora. They will not deliver your flower but if they do, they will send you dead flower. I will never order from them again and I do not want any one to get dissappointed. Mother's day was BAD because they never delivered the flower to my mom. Teleflora, your service SUCKS!!!
A  3rd of Oct, 2009 by 
Agree Disagree 0 Votes
I had the same problem! I ordered flowers yesterday for same delivery not delivered! They promised me the next morning they would have them delivered, and its 5 P.M. and nothing! I called and canceled the order and they did nothing at all to make this right! I will never use them again!
N  17th of Feb, 2011 by 
Agree Disagree 0 Votes
STAY AWAY!!! I ordered FLower arrangement heart and soul . I was So Embarrassed for what they sent my Girlfriend ! Piece of trash flower shop that didnt even work for telaflora slapped together Carnations with Dirt ..
DEmanded refund they said no !!!

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