Teleflora
reviews and complaints

My friend ordered a $50.00 arrangment for my birthday online from Teleflora. When I called to tell himje Thank you he asked how it looked. I sent him a picture and he was livied! It was very small. He did ask it to be a designers choice and expected it to be that amount. He also paid a $13.99 fee for ordering online. He asked I contact the florist who delivered it and see what the problem was. They were wonderful they came right over with the printed order from home office ( teleflora). To my surprize the order was sent to them for $38.95 ( not the $50.00)including delivery which was $10.00 to my area. So that left $28.95 to the florist to make this arrangment! Telelora would be taking an additional 27% off the top of that! So that left them $20.00 to work with! No wonder the arrangment was smaller that what he thought it should be!
The moral to this story is to just look up a local florist and make the order. They will make one for the total amount and will surpass what you can get from ordering from Teleflora with all of those extra charges.
With the holidays here do be caught in this scam, just buy local!
Since then I have ordered many things from this wonderful florist and have been very pleased with the value of what I ordered. She has also helped me order for others that has been sent around the country.

I ordered a flower basket on September 10th for delivery September 15th. On September 10th I received my order confirmation with all the correct information. On September 21st at 3am I received an email from Teleflora thanking me for my purchase and asking me if I was satisfied. Same day at 10am I receive the following email : "Dear ... We have been unable to place your order for delivery on the
requested date. Please provide us with an alternate delivery date. Please call us at [protected] or reply to this email. Thank you." No apology, no explanation, and obviously a WEEK LATE for me to do anything about it. When I called the phone number in the email, the lady apologized but offered no explanation and no solution. Actually she didn't offer a refund either until I requested it. This isn't even a busy time of year! I just cannot believe how poor their customer service is. The original order confirmation stated if an item isn't available a comparable substitute will be delivered. It doesn't say the truth which is we're going to charge your credit card, not deliver and then tell you 2 weeks later. Why are they still in business?

I placed an order threw Teleflora.com for my mother's birthday.
I went online to compare all of the online floral arrangements sites since it was my first time ordering flowers. I picked Teleflora thinking I made the best choice.
I placed my order 6 days before they were supposed to be delivered because I didn't want any problem if I placed the order last minute.
Well the day it was supposed to delivered it never came. I called there customer service # and they weren't able to tell me what was going on. The customer service reps. would put me on hold for long periods of times. When I asked for a supervisor I was told that the florist that was supposed to deliver the flowers had already closed for the day and they could not guarantee that they would be delivered the following day. The supervisor was not helpful. After I asked for my money back that night I never got a e-mail confirmation until the following day that my card was going to be charged back. My mom did end of getting her arrangement with no knowledge it was coming 2 days later and was not what I ordered small, no flowers, and didn't even have water in the vase.
I will never order from them again and I hope my experience will scare other not to go with Teleflora...

Company promised next day delivery for an up-charge on May 9. Order placed on May 8. Flowers were ordered for my elderly mother for Mother's Day, since we could not be there. Company did not deliver as promised and has not returned my calls or responded to inquiries. Do not trust this company to do what they promise for important events or dates, unless you and those you are trying to express your thoughts too want to be disappointed.

I've never had such a bad experience with a Florist as this one. I placed an online order a week in advance for a delivery- my credit card was charged immediately. When the day of delivery came, the flowers weren't delivered at all. When I called the number listed on the website, a completely different company answered the phone. I finally found the correct number from my credit card charge and when I called them, so non-English speaking person in India answers the phone and stumbles through an attempt to convince me the flowers would indeed be delivered. When the flowers were never delivered, I called again and was then told the "research department" would have to call me back in a few days. What a joke this company is!

I guess I should have looked at this website before attempting to order flowers from Teleflora. I thought they were reputable, but I've discovered they lie, cheat and try to steal the Christmas spirit from their customers.

I ordered flowers on Mon at about 10am. I paid by paypal. Ordering was smooth and easy. The flowers were to be delivered on Tuesday afternoon, in Tucumcari, New Mexico. I called my friends in Tuc to find out if they had received the delivery, only to be told "No".

I called Teleflora and was put on hold for about 10 mins. When somebody finally came back to the phone, they informed me they had been trying until 5pm (on Tuesday) to find a teleflora florist in Tuc to make the delivery. I asked them why they hadn't called me on Monday to let me know there was a problem, so I could make an alternate plan. They couldn't answer the question. I told them they needed to refund the money back through paypal. It was insinuated I would not receive a refund. That's about the time I completely lost patience and demanded a supervisor. When the supervisor FINALLY got to the phone, I had to run through the whole story again and was advised they would issue a refund, but it would take 2-3 days. I told them the money needed to be refunded immediately, after all they received the money immediately.

I tried to send a complaint through their website, but, oddly enough, it automatically deletes my entries, so that didn't happen.

This morning, first thing, I called a florist in Tucumcari that I found the number for last night, after my harrowing incident with Teleflora. Imagine my shock, frustration and outright anger to find out the florist I called, IN TUC, is a teleflora florist! I am outraged. I'm a stroke survivor and I am trying to eliminate stress by ordering flowers and avoiding crowds, only to have Teleflora heap all of the stress on me at the last minute during the holidays.

I did order flowers from the florist, but had a special bouquet made up, at an extra expense to me, and would not use Teleflora bouquets. I will never use Teleflora again!

I know this is a complaint board... (I'm not that stupid) but I just needed to say my take on this company. I went online to place my first flower delivery order. The flowers were to be delivered today.
I looked at prices and reviews from three company's and decided to go with Teleflora.
On placing the order.. they let me chose the florist in the area that I wanted (had four choices-and you can view each of the florists website to make sure you like your choice) and it was as easy as placing an order for a book at amazon.
I left special instructions to deliver before 12, knowing that this was no guarantee, they only guarnteed that it would be delivered today.
Well, I called the florist (Harmon's and Barton's) this morning, got a friendly person right off and was told that my request should be able to be granted.
The flowers we delivered on time and looked like the photo. I was very happy!
Just need to give credit where it was due.

I ordered mothers day arrangement from teleflora, for both mothers. Well they took my payment in good faith, and I took their word that the basket w/ 3 african violets and ivy would be delivered in good faith. As of today the issue of the one baskets still has not been address by teleflora. Sunday I called the above number, and spoke with joe (one of many calls made to different customer service pers of teleflora), he assured me that the florist would be picking up the dead african violets (2 of them not 3, placed in a tin can type container, not a basket w/ ivy) and delivering the ordered and paid for arrangement. To this date of writing this letter it has not been done. I have contacted teleflora every day this week I have spoken to joe & david of customer service, angel, and two karens that are supervisors, and lisa from op support, I have emailed them pictures of the item delivered. With no resolution to this problem. I hope that this letter will help others that live far from their families. Use a different florist. My advise is do not use teleflora the have horrible customer service and do not care about resolving problems. At this time I have contacted my credit card company to get my money back.

I ordered my mother and mother-in-law flowers for mothers day. I did this well enough in advance to assure that they would be delivered without a hitch. My mother in-law got the flowers delivered to her without a hitch. I continued to wait to hear from my own mother about the flowers that she received, but nothing. I call Teleflora the same day that things were supposed to be delivered and the person refused to take my confirmation number or anything to check on the order and stated that the trucks had til 10 pm that night to deliver. I call back that night at 10 pm sharp to tell them, "now will you take my confirmation number so I can tell you that my flowers were not delivered?" The person tells me that there was a problem and that the florist was requesting more money from Teleflora to help with the flowers. She assured me that this would not be more money from me though. I was "guaranteed" deliver to be Monday May 12, and a 20% refund into my account to be credited. Monday comes, still no delivery. Yet another phone call to be told that the person did not completely file the order so it had not been sent to a florist. I was then again "guaranteed" delivery for Tuesday morning. Tuesday came and went, yet again, no suprise that there was not a delivery. I call yet again and they tell me that the complaints department is closed at that time and they can't do anything for me, but that my flowers should be "guaranteed" delivered that Wednesday morning and that this time I would personally receive a phone call from Teleflora regarding my complaints and assuring my delivery with a 50% refund into my account, not to mention the apology letter to my mother. Here we are Wednesday and I spoke with not one, not two but four different people today. The first told me that 4 calls to them is too many and to trust that they would have the delivery when guaranteed. I then speak with a Supervisor who states that he gives me a "100% guarantee" that my delivery will be received today without any problems and that I won't have to call them again complaining. He also said to me that 4 calls to them was too many, and after I told him where to go and how to get there because I as the customer could call as often as I needed to because I had paid for a services, he said that he really meant that 4 times is too many times to be calling with a complaint and he would get it fixed right here and then. Yet again, no delivery today and another phone call. The next person tells me that they are sorry to tell me that the Mother's day arrangement that I have ordered is no longer available and they would be happy to cancel my order and refund my money. Then, another supervisor gets on the phone and states that the order will be fully refunded and they will still guarantee that it will be delivered tomorrow. Here we come Thursday... wanna bet that there still won't be a delivery?

I wish I had looked up this site before I placed an order with teleflora.com. I ordered a gift for my Mom for Mother's Day and the order went through online with no problems. 3 days after it was supposed to be delivered I contacted them via email to ask what happened. I also tried to call their contact number and got stuck in a loop of the same phone msg and no matter what I tried I kept getting the same msg over and over without ever being able to even be connected to anyone. My CC was charged for this order BTW. I got an email back from teleflora saying that the local florist did not have the product but did not notify them promptly. I am totally disgusted. Even more infuriating is that I had originally tried to place an order with 2 other similar online sites but they indicated that they could not fill my order due to local availability, etc so that is why I wound up placing the teleflora order. I normally would not have even considered them since I find their products of poor quality and design but high-priced. I wish they had been good enough to tell me up front there was a problem instead of messing this up and leaving my Mom with no Mother's Day gift. I will be vigilant about never using them.

On thursday, march 20, I rodered the "darling daisy" bouquet for delivery march 21 to my mother. This arrangement as pictured in the ad and on the teleflorawebsite is at least 10 visible daisies, 8 visible yellow roses and sprays of tiny yellow flowers as filler, all in a ceramic vase with an embossed and painted daisy motif.

By 5:00 pm they had not been delivered. I contacted teleflora's customer service by both telephone and e-mail. The verbal response was, "well, the local florist received the order." nothing else was forthcoming. The arrangement did not appear that day. By 0:00 am I was again contacting teleflora by phone and e-mail. By phone, this csr offered a 30% refund due to the "late" delivery, which my mother had not yet received. Finally at 3:00 pm my mom got her flowers. When someone, especially your mother, says, "how much did you pay for this?" it means something is wrong. I asked her to describe the flowers.

She received: 6 roses, a handful of daisies and some fern in a glass "ivy bowl" style vase (like a small goldfish bowl with a fluted rim). The vase had hand-painted flowers and a 1/4 inch ribbon on it.

Of course, I immediately received the e-mail stating the delivery had been completed. So I made another round of calls and e-mails to launch the complaint about the product received. Verbally, I was assured that my mother would receive at lteast the proper vase, but the discount would be only 20%. By e-mail, the csr stated the refund would be 50%.

Today, I learned my 50% refund was because they could not furnish my mother with the proper vase.

Stupid me - I assumed the 50% refund was for the late delivery and the missing flowers.

I have the name, address and phone number of the local florist, but I trusted teleflora to deliver what they advertised. Is this "bait and switch"?

Do not use this company. I ordered a dish garden for my ex-husband because his mother passed away. It was supposed to be delivered the next day. The next day teleflora called me and said the arrangement I ordered was not available. I told them I would look online for something different and call them back. I found a similar product online and called teleflora back. The person I spoke to spoke very broken english with a strong middle eastern accent. I could not understand anything she said. The only thing I could make out of the conversation was that the "new" arrangement would be delivered on the same day. Well, the next morning I get another call from telefloral, another non-english speaking person, and after 10 minutes of trying to communicate with her I just said "cancel the order." then I went online and saw that they had already charged my credit card for the arrangement. I was forced to call teleflora once again, spoke to another non-english speaking person who said something about "next week." I am assuming my credit card will be refunded next week. Never use this company, their customer service is horrible at best, and if you're not from the middle east you will not understand a word they say.

I placed an order of flowers with Teleflora to be delivered on Valentines day. The order was made 2 days prior to Valentine's day. I had to personally called Teleflora on the night of Valentine's to confirm if the order was received by my recipient. However, nothing was delivered. I had to call many times to complain about the situation. The Teleflora supervisor had done nothing for me and said that I will not get my refund until they can find out what's going on with the order. Valentine's day is now over! Sadly is that nothing was delivered and I still haven't gotten my money and nothing was done about this!

I will never buy from Teleflora again. I would strongly suggest you do likewise. What was delivered bore little resemblance to the picture on their website. For example: Instead of 13 large carnations, it had only five small ones; the vase was not the one shown (instead of the snowmen shown, the "Let it Snowman" arrangement came in a vase with Santas); there were no peppermint sticks, although seven or more were shown in the picture; and the entire arrangement was several inches shorter than the one advertised. It almost looked as though someone "raided" the original arrangement to make another one. What a rip off !

They said I allowed substitutions in my order, but, in fact, I never saw a place to disallow them. When I e-mailed them to complain about this product, the quoted their substitution policy, which says in part: "... our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will substitute only fresh flowers of equal or higher value..." What a pack of falsehoods! They did none of that.

After much haggling, they agreed to refund 35% of my purchase price. If they were worth a damn, they would have replaced this shoddy product with the one I ordered.

My advice: Stay away from this crummy firm and tell all your friends and neighbors to do the same.

My complaint is... I ordered a valentines gift for my mother through teleflora.com because they were the only one that stated they could deliver it on that day... If they could not delivery on that day it should have specified like other companies and not just take your money!

The money was taken out of my acct and no flowers were delivered. This was very important to me because of my mom being sick and other things, besides the fact I wanted to show what she meant to me.
Teleflora ruined mine and my moms valentine... Because now 2 days later my mom is trying to help me find out why this was not delivered. Nice huh?

I have sent them 6 emails! And have called many many times only to get a recording or the phone just goes quiet after a minute. We are going on day 3 and have heard nothing at all... I am very upset... Very!