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Telecheck / everything

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Telecheck denied my check. Debit card worked. Called them and they said an Bank of America account and additional DL number linked to my name.
That info is from ID theft and forged checks on an account I don't have. All notices followed up with Police reports and Affidavits of Forgery. None of them were processed by Telecheck. They won't tell me where they got the information. I was disconnected once during this. Had to start over.
I agree to send them by fax a copy of the police report, a letter, and denied info.
They gave me a fax number that didn't answer (3x). Called again, got different fax number, didn't answer either (2x). Called again and was given mailing address that was different from the first mailing address I was given. Com'on!
I know these guys aren't motivated to correct mistakes because they're paid by the retailer, but this is RIDICULOUS!
Credit agencies have too much power to be this unaccountable.


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N  10th of Sep, 2009 by 
Agree Disagree 0 Votes
I know that check verification companies are motivated to improve their systems because it does not serve anyone's purposes to have sales and good customers turned away because of bad data or inferior methodologies. As usual, individual experiences vary from the norm and the ideal. Aggavating, isn't it?

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TeleCheck Logo TeleCheck
Customer Service
14141 Southwest Freeway Suite #300
Sugar Land
United States - 77478
+1 800 366 2425
+1 402 916 8190
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