Telebrands review: Cost Inflation 63

At the bottom of the page, before you even order, it tells you the exact amount you will pay. It also tells you that you will receive an extra set so it's logical to order only one. Everyone knows that shipping and handling is extra. Even with the extra shipping charge it's still super cheap. Stop whining and pay attention.

Sometimes Super Wal-marts will carry As Seen on TV products, if the product is popular or sells well. That is always a good place to look if you don't want to buy off the internet or phone.

Well, they don't advertise the extra charge amounts as well as they could, BUT...they DO say "just pay separate shipping and handling" for the bonus items in the commercials AND on the website. On the order page it shows the free bonus items and says right below it "just pay separate $6.99 shipping and handling." It says this clearly in two separate places on the order page. And I checked a couple different sites and they all explain the charges the same way. Obviously people need to read all the details before placing orders.

This company is not servicing its customers well. As mentioned, the website only gives you one shot to get it right. I went online to order a Pasta Boat on Sunday, knowing about their "buy one get one free" promotion. I wanted one for myself and one for a friend. The first question on the web page is "how many do you want?" (No mention of the free promotion) so I indicated that I wanted 2. Click to the next page, where it says "We have a buy-one-get one free promotion. Do you want a bonus Pasta Bowl" (Ah, so the first page means "how many do you want to actually pay for?") Click back, correct to "one" click forward again, indicate that yes, I want the bonus. Input credit card (no indication here about how much the charges will be). Click ok. Next screen shows an order has been placed for Four sets + four free sets, and I have been charged $80. Obviously they have pasta boats to unload, but I don't need 8. Call customer service bright and early next business day. Talk to some guy with a thick accent who agrees to cancel my order. Then today I get a confirming email that my order has shipped, and confirming charges for $80.

I have found upon researching and listening to the news that ordering or dealing with any company in Florida is a risk. Their laws apparently do not protect the consumer very well and many shady companies are operated out of Forida. When deciding to order something or deal with a company, I check two things...one---what state are they operating out of at the time, and two---their Better Business Bureau rating via BBB.org. My husband works too hard for the money he makes to support us...it is my responsibility to make sure it is not wasted with unscrupulous companies.

I have one and I love using it. I have to cook gluten free and I have tried other products to cook my pasta but this works! I don't have to get out my great big pot. I don't remember where I bought it though. I doubt it was frm this company as I have read many stories about buying from the "AS SEEN OIN TV" sites. I avoid them. Look around. HSN, QVC, Amazon sometimes carry these products and they are very good at returns and don't charge outrageous shipping. Even check eBay.

I ordered the Pasta Boat on Saturday. Website gives you NO review of charges and when you click to continue it goes through and charges you $13.98 for shipping charges! I called immediately to cancel. They said it wasn't in the system yet, please call back on Monday. I called on Monday morning, same story I was told to call on Tuesday. I called Tuesday morning, same story, I was told to call back on Wednesday. I just called today which is Wednesday in the AM and the order has already been processed! I was furious and asked numerous times to speak to a manager and there was none available. I will have to dispute this charge with my credit card company because they people are scam artists. DON'T BUY A PASTA BOAT OR ANY OTHER OFFER FROM THIS COMPANY!

I would like to know too...does the damn thing work like they say on TV? I almost went online...moments ago to order one via the web...this posting site caused me to pull the reins and hold back...I will wait to see some posts on what people think of how this thing works.

I would like to know if anyone actually used the Pasta Boat and if it works like they claim it does. It certainly looks like a good idea.

The comment by jcho is completely wrong and misleading. If you pay by credit card you may dispute the charge and file a complaint. The company then gets to respond and will likely say they shipped the product and can document it. In most cases if the product was received you "lose" and they get paid. One of the first questions you will be asked by the CC company is if you returned the product. The CC company will not and can not refund your money for a product you still have. Also you can pretty much forget about not liking the product or the postage being too high as an acceptable reason for a refund.

I was a consumer protection agency director for 10 years and dealt with these problems. However, credit card or a service like Paypal is still the safest way to go for all purchases, particularly those that are not brick and mortar. Read or call your credit card company's rules. They always paint a rosier degree of protection than what is real. When you get specific with them on refunds, they will refer you to the long written nebulous policy.

If there is an issue with your order, you can always go to your bank or credit card company and authorize a charge-back against the company - ANY company. By federal regulation, the bank/CC company MUST refund your money and any overdraft/over limit fees incurred within 24 hours while they investigate the matter.

I was reading the complaint, and this would of been exactly my case word for word. Was charged $46, instead of like $12.99. When called to cancell was told to call back on Monday.

Well, I didn't call in Monday, and I didn't cancell, cause I knew it will not happen anyway. Well, the funniest part is I placed an order in February of 2010, and totaly forgot abou it. Today is July 23rd, and I got an email stating that my Pasta Boat was shipped. Yeh!
This is absurd, please dont order from them.

I also ordered the Pasta Boat. I was shocked when I pressed submit nothing happened so again nothing happened then finally the page changed and to my surprise I have an $80.00 dollar order which I can not edit or change. This was on Sunday. On Monday I called Pasta Boat. I said I needed to cancel that order because I could not afford $80.00 and had intended to order 2 paying $23.00. There was no way to edit the order or check it before it went through. The woman assured me the order was cancelled. I was told to call back on Wed to confirm the cancellation-I did and it was cancelled. I was cleaning out papers so I threw those papers out because that order had been cancelled. to my surprise the tues after I threw the papers away I see the money taken out of my bank account. I called and was on hold for an hour and a half waiting for some one to take care of my problem. Finally a gentleman answered listened to my complaint and said I order all those and I said oh no I did not and I needed that money back now. That was part of my rent money. That order had been cancelled and I called and it was cancelled but since it had been so long I threw out those papers because I did not need them. I trusted that company. Shame on me. The man said the order had been shipped out andto refuse it then I could my money back right away. I told him for a second time I needed that money for my rent. Two later I was notified the had just been shipped out. That man lied to me too. That order could have been cancelled. Now the order is expected August 02 to arrive after my rent is due-and then I will be at their mercy to get my money back if ever. I have asked them by email to notify Fedx to cancel delivery because they can but have not heard back from them. I tried to call and was on hold for a long time again so I have not made personal contact. Be careful dealing with this company they are not caring about their customers and have lousy customer service.

This product sucks ###. I doesnt cok anything. Dont buy it

I agree this product sucks ###

I agree with the complaints. I ordered the pasta boat online and when asked if I would like the additional pasta boat, I answered no. When the order was processed I was charged the additional $6.99 for shipping even though I declined the additional order. I did not know the total cost until after the order was submitted. I am now in the process of trying to get it canceled. If they are going to automatically send the additional pasta boat then they do not need to include the option of declining it during the order process.

I agree with the original complaint. The second comment is ridiculous. To not be informed of the entire amount BEFORE the order is place is most assuredly outrageous.

Here is the breakdown on the Pasta Boat Order because I printed it out after I ordered it.

Quantity Price Extended Price
1 Pasta Boat with steamer tray $10.00 $10.00
1 Bonus Pasta Boat + Kitchen chopper $0.00 $0.00

Sub total $10.00
shipping & handling $ 13.98
Total $ 23.98

I'm paying the $6.99 S&H for the extra Pasta Boat and Kitchen Chopper. I don't think the charge is outrageous!

I appreciate the comment...but it would of been nice to have a break down of the charges. I know the comercial on t.v. says that you will recieve 2 pasta boats, 2 recipe books & a chopper for $10! But I know from previous orders on the Internet, that you will always have an additional charge for shipping and handling. And that usually means s & h for EACH pasta boat!

How much did it cost?

What a Scam - I also ordered the boxes for shoes under the bed, I was supposed to pay $20.00 ended up they charged me $64.00 and when I call the company I get a recording that they are to busy to take the call, and to call back on another day, another day becomes another day and so on. Impossible to talk to any one. As to date I have not received what I ordered and do not know what else they are sending me for $64.00. This is the most discusting situation I have ever experienced. I have learned to never order another thing advertized on TV.

Yes, but you don't get the shipping charges refunded! They should not advertise one thing and then send something else.

Well, couldn't you return them?