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TD Bank / review: bad banking practices, worse customer service

1 New York, NY, United States Review updated:

Since TD's take over from Commerce bank, the services with this bank have _significantly_ worsened. Among the worst of the worse is their customer service. We, as customers put our trust in the bank by putting our money in the accounts through them. Instead of appreciating that trust and treating customers with professional courtesy, I have found their staff to be repeatedly rude, condescending, and/or unprofessional (New York, NY branch near the UN).

The Commerce Bank staff (where HAVE they gone?) were, comparatively, congenial, professional, and approachable, everything that TD is NOT. Anyone reading this, who does not bank with TD, do not. There are many choices, and TD should not be among the choices you make with your money--unless they go back to the way Commerce Bank did business and worked. Unless they begin to train their staff (or get rid of the ones with repeated complaints against them).

To anyone from TD Bank reading this (would be surprised--pleasantly, if someone cares to read what the customers have to say), here's a question for you: Why do you call your bank branches "stores"? This is on your website, the business cards of your supervisors (whose numbers cannot be reached because they are "either disconnected, or no longer in service"?)!

TD is a sad excuse for a bank

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  • Ir
      13th of Aug, 2010
    0 Votes

    MY nephew works for TD Bank, although I do not agree with some of the banks policies, I can tell you that my nephew is a good guy and would always be courteous to all his customers, please do not group all rude employees together, there are many good employees that more than make up for the rude ones.

  • Nt
      15th of Jan, 2019
    0 Votes

    I was a customer of Commerce Bank for years, and they were fantastic. Then it was taken over by TD Bank. Since then, every change that they have done, has made the bank worse and worse! The Commerce Bank's Bill Pay Online was flawless and your bills were paid quickly without problems. Now, TD Bank's Bill Pay Online is awful!!! When you click on it, it takes forever to load, and when you tell them to pay your bills, you had better expect them to be paid late. These are electronic transactions that should take no more than 24 hours, however, this new TD Bank Bill Pay system takes several DAYS to pay your bills. Often it takes 5 to 7 days! There is absolutely no reason for these delays.
    The TD Bank website was recently changed again, and now it looks like a Playschool design. Forget about printing out your account details or balances from this new website, because it won't print properly. When I complained by secure message email on their site, I got a snotty response from some jerk saying it takes time to get used to the new changes. How the hell is that an answer? It's not. Unfortunately, that seems to be the new normal now for TD Bank's customer service. There is none, you have to take it or leave it. Well, I'm now looking for a better bank, that still believes that they should respect me, as it's MY MONEY that they are using to support themselves. If you are considering TD Bank, I would recommend that you look elsewhere. The original Commerce Bank was great, but they are long gone now.

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