SUBMIT A COMPLAINT

TD Bank / foreign exchange

This is a formal complaint against Corey D. Jenkins (Corey.[protected]@td.com). As a high value Canadian TD bank client, I was left stranded without USD cash while visiting NYC during a business trip. When attending TD bank at 1290 avenue of the Americas on Nov 20, 2017, I was treated with disrespect and rude customer service by supposedly manager Corey Jenkins. Rather than be provided options to exchange USD cash in the simplest and cost effective way, he was rude, disrespectful and was condescending when I approached him with my dilemma. He refused to assist and told me to call the TD phone line despite me being at the branch and without access to local phone access. I was extremely disappointed with the level of service and expect better from TD bank. I expect a reply from the management at that branch as such disrespect has no place at Td bank. More info is available upon request. Regards, Simon

Co
Nov 20, 2017

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