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TD Bank
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411 complaints
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TD Bank - multiple problems

Let me start by saying I have had this bank for over 9 years and it's been through many changes, all of which benefited them, not their customers. Back in October, I used my Debit/Visa to sign up for Sirius/XM, thinking it would be a one time trial, and I wanted to cancel after the trial period (which I tried-but that's another post), BUT, when I used my debit card, the expiration date was 12/2014. I figured that way, when they tried to renew, the charge would be declined. BUT IT WASN'T, and when I complained, they basically told me that it's my problem, I gave them the Card Number so they can charge whatever they want, when they want, so if I wasn't in agreement to that, I should cancel my card and order a new one. WHAT? Fast forward 2 weeks, I use my new card @ a store in PA (15 miles from my home) and it was denied - the bank said Visa denied all out of state charges. AGAIN, WHAT? Visa categorically denying any out of state charges is absurd. They assured me it would not happen again and that all is well. Then we have today, when I presented my Visa for payment of $82 (knowing the account balance is over $1200) and I was denied AGAIN. Why? "I don't know" was the standard bank answer. Well, I am now done with TD BANK. And their lousy customer service.

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1:52 pm
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I signed up with td bank about 2 weeks ago and left town the following week I will be out of town for about a year or two so I had my girlfriend go make my deposit for me and made sure she asked will I have any problems accessing my money they said no and took the deposit as soon as she made it they blocked access to it I called customer service to tell...

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J
10:51 am
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TD BANK AND ROBBINS BROTHERS WORK TOGETHER TO SCAM CUSTOMERS. Robbins Brother Dallas TX tricked us. We bought a beautiful ring from Robbins Brothers with zero percent. If you do not pay off the total ring at the end of the 0% then they add interest on the ring. And I mean interest. The Interest totaled $6, 000 dollars. AND YOU HAVE TO PAY THIS INTEREST NO...

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M
8:29 am
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TD Bank - sneaky fees and liars

TD bank assesses fees for any balance below 100$. They sneakily charged me a dollar for a paper mailing of my account that left me account below the limit and was charged 40 dollars in combined fees. When I complained they refunded the fees and apologized stating it would not happen again. Yesterday I was told my account was in overdraft for 50 dollars .. When I asked why, they said "another fee" had been assessed the same day as my original complaint, even though I was assured it would not happen again. My account has been slowly bled dry by 15 dollars a month.. so I complained again.. they agreed to refund half of the fees, leaving me with $48. SO they get to steal 60 dollars from me when I closed the account rather than put my self at risk any further. DO not do business with these crooks. SCAMMERS

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2 comments
M
Nov 12, 2014 12:27 pm

Most accounts charge fees unless you keep a minimum balance in them... This would be your fault for not knowing what you have set up when you opened the account.

J
Nov 12, 2014 10:37 am
Verified customer This comment was posted by a verified customer. Learn more

Sounds like you only had to keep $100 in your account to avoid fees? Bank of America and Wells Fargo require $1500. Seems you have to spend every penny of your money every month? Your lack of money is the banks fault?

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5:50 pm
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TD Bank - unauthorized purchase

I filled out a 30 day free trial service on the Internet on 9/2/14 that would be $29.95 a month after the free trial period. On 9/10/14 my account was "overdrawn". I had checked my balance on 9/9/14 and it was $20.43. It stated that the $29.95 was pending. I had made 2 other purchases that day. One purchase of $9.00 and another of $10. I went to my branch and their response to my issue when I asked them to deny the purchase of $29.95 and bring my account back to date, was "I'm sorry. But we can't help you. It's on pending status and even though you are requesting to decline the purchase, I can't be sure you didn't receive a product. And since you made 2 more purchases, you will be charged $105.00 in overdraft fees if you don't have this cleared up with the service company by tomorrow". I spoke with the teller and branch supervisor and they said there is NOTHING they could do to help me resolve this issue. What happened to "We are here for you" Or "Whatever you need we will resolve every issue you may have". I chose to do business with TD Bank because I believed I would be treated with respect. The tellers and the supervisor made me feel as though my issues are not important. The supervisor basically called me a liar when I told him time and again that the purchase was NOT AUTHORIZED. I called the service company, (ScoreScence) and submitted a cancelation. # 10729002 done at 3:45 pm on 9/10/14. I spoke with Judy who also advised me that it's up to Corporate Billing to decide if I will get my $29.95 refund. So, not only is my "trusted bank...TD Bank" robbing me but the company that offered a 30 day free trial. I may not have thousands in the bank, but I should still be treated with the same respect as any other monthly fee paying TD Bank customer. I was robbed without a gun by the TD Bank.

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1 comment
M
Sep 11, 2014 7:19 am

OK, it looks like your complaint should not be with the bank.
You are asking them to refund money for something that they have no way of knowing if it is a actual charge.
My suggestion to you is to NOT get into these situations by NOT giving out your account info for things that you might not be able to pay for.
I know that you feel it was a FREE 30 day trial but companies that offer these trials often have conditions like...
"WE WILL BILL YOU WITHIN 10 DAYS FOR NEXT MONTHS SHIPMENT"

I am sorry to hear that you are having this problem but it is not the Banks fault.

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TD Bank - mortgage refi

Just a heads up if you are considering a refi with TD bank on an older home. (50% LTV ratio; 800+ credit score; decent salary) You get lured in with pre-approval and no detailed list of requirements. The appraiser walks up, looks at some peeling paint, and says TD won't close the loan. You pay for the full appraisal ($$). TD bank sends a letter saying you need to pay for a lead inspection (which to my understanding the bank uses to confirm it won't close on your older painted home because it has lead paint like most original homes older than 1960) You offer to escrow the paint costs, they decline. They send a letter reminding you of other fees you need to pay. Other than that, everyone was nice enough.

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5:04 pm
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TD Bank - won't release wire transfers

They are sitting on a wire claiming that the sending bank never sent them the information they requested when the sending bank has now sent them the information 2x. Each time I call I hear a different story from "what wire..we don't see any record of a wire" to claiming they made requests for information from the sending bank on different dates from what I heard in the last phone call. They don't let you speak to their wire department directly so you have to relay your communication through (an often incompetent) customer service representative. I have a simple business checking account and couldn't imagine expanding my services with them when they are this incompetent on such a basic transaction.

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2 comments
K
Sep 12, 2015 8:46 pm

15 days waiting for the funds to get into the receivers account! absolutely DISGUSTED ! they omitted all kinds of account information and still cant get it right...TD should stay out of the BANKING business...I will be closing all my accounts and changing banks! UNBELIEVABLE!

M
Jan 03, 2015 4:16 pm

I have TRIED to send the Son Funds MANY times to His TD BANK., but they KEEP BLOCKING him from getting those FUNDS. My Computer is Now Sitting outside in the SNOW as I thru it thru the Window because I got tried of TRYING to send Funds to his ACCOUNT. Time I use another Bank that WILL let him Pick his funds UP !

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10:18 am
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TD Bank did deposit a wire money around $2800 in my account by their mistake and let me know about that after a month!! When I knew about that I tried my best to cooperated and pay back as soon as possible. However, I have not heard about wire money or banks may do deposit money in customers account by mistake since I immigrated to Canada!! I was not aware...

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S
10:33 am
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TD Bank - theft

We briefly opened an account at TD Bank, and all was well until my husband accidentally paid a bill with a check from the account, when he should have used a check from a different account. If the check had bounced I would have understood-our mistake. If the check had cleared and we were charged an overdraft - fine, our mistake and that is fair. What is NOT fair or ethical is what happened to us. They randomly reordered over twelve debit card transactions from days before (that were all covered by cash in our account), adding late fees as they went, even kicking some out and allowing them to come back and charging a new late fee! We were charged nearly $400 in these fees. It's absolutely unconscionable, and one of the many ways the poor get poorer in our society. I am perfectly willing to pay what is fair for our mistake, but to take one mistake and turn it into 12 is beyond the pale, and nothing but theft. NEVER bank with TD Bank.

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Update by searoses
Jun 26, 2014 12:57 pm

I apologize - that should be overdraft fees, not late fees. @Champion - I accept my mistake for insufficient funds on ONE transaction. It is highly unethical for them to reorder transactions, hold up deposits, etc, so they can push your account into overdraft and draw as many fees as possible. @Fred - thank you. That's my plan. :-)

Update by searoses
Jun 26, 2014 12:22 pm

My account had insufficient funds for my very last transaction. The others had occurred two or more days previous and were all covered. It is highly unethical to use one insufficient funds transaction to reorder charges to make it seem as if there were insufficient funds previously, and you know it. Other banks do NOT engage in this practice. TD already had to pay out a massive $67 million settlement for their fraudulent practices, and I suspect they will be sued again.

2 comments
A
Jul 24, 2014 11:31 am

If you decide to switch banks, make sure you unenroll/opt out of the feature that allows debit card purchases to overdraft. TD Debit Card Advance feature will charge you for each overdraft item that POSTS(very important, posting is different than pending) to your account. This means anything that was authorized on the card prior when funds were available that POSTS later and overdrafts will cause a fee. If you opt out of the TDDCA, debit card purchase will get declined when funds are not available, and purchases that were authorized when funds were available (not including recurring transactions) will not cause fees. Also checks and direct debits can still be paid, which are usually the more important things. Take note - MOST BANKS DO HAVE THIS FEATURE BUT CALL IT A DIFFERENT NAME. Always review overdraft policies with any bank to make sure it is right for you!

F
Jun 26, 2014 12:45 pm

You are right, the bank is wrong. I thought the reordering of transactions that happened on different days had already been outlawed. Legal or not, it is still wrong. If the bank won't fix it, complain to every government agency you can find until you get satisfaction.
consumerfinance.gov is one. Each state also has a consumer protection office.

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2:08 pm
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I bought a co-ownership apartment . Nathan Chow gave me pre-approvement. But he couldn't gave the money on closing day. i almost lost my deposit $10000. He put me in very hard time. Finally . i borrowed money from my friend. i had to closing day extantion. It cost $600 more. i asked this from him. he said ok . He said after you sign a letter. i will give it...

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G
9:25 am
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TD Bank - scam

I have had nothing but great experiences with TDBank. However, the company that services their credit cards is a joke! They claim you get cash rewards. Which they list on your statement. BUT, there is no way to use or receive the rewards or the cash, unless you call customer service. Which goes like this : you have to listen to a two and a half minute auto program, then choose "talk to someone" ; which puts you into another auto program where you can then choose "talk to someone" again, and then you get to talk to someone. Or, i should say, listen to someone...try to sell you something. "...well, Mr. Banks, thanks for calling. I'm sorry you are having an issue with your credit card. But i have great news!..." ( then they launch into a monologue in an attempt to sell you something. ) Of course, this is all spoken in extremely broken English. So i will just pay off the bill and lose the $35.00 cash "rewards". What a joke.

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12:18 pm
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I can no longer trust and do business with TD Bank. Over two weeks ago, I called and reported my wallet stolen, and said there were charges on the account that I didn't make. I called a second time a day later to say I noticed more charges that I didn't make. Ok, will take care of it, 9 times out of 10 it's reimbursed to your account. I finally called today...

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I
7:46 pm
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TD Bank - careless and inapt

TD is very careless in judging its client and employee. I'm so sorry to say it. Because of their small careless action, my life siffered a lot. I came in Canada as an international student, finished study and started to work with TD. I'm socially very active and post some writings on international politics on Facebook. TD didn't like even though it has nothing to do with TD nor anything with Canada. It was a local newspaper of a 3rd world country, the language of the newspaper even not English. On the comment section online, I just posted certain comment with the culture and attitude of that country. There is nothing to do with TD nor Canada nor USA. Just because of that they fired me. I'm even new in Canada and I do not much know here the standards. I came in government scholarship for a bright future. But all TD did is not only fired me but also informed all other financial institutions that I'm a potential threat or terrorist in Canada. After that, I got job offer from Royal Bank, Scotiabank, all of them at the backgorund check step withdrew their offer simply because when they checked with TD, TD informed them all those things about me. I'm totally an innocent person, facebook is just for fun and I made some fun comments there. It made my life extreme difficult. They even reported to government unit and for that intilligence even had met with me several times. before i gave my employment histroy with other places I even checked with TD human resources, they promised me that they do not release any confidential info to anyone; yet they mutually share it. I became mentally and psychologically extreme sick and lost my trust in Canada. And today, I received letter from TD even they cancel my checking account, credit card with them. i would request the TD corporate to be more sincere about judging. Because this inapt action, my life became difficult everywhere. I don't know where is my next employment. I would love TD very much but now there is nothing more than TD that I hate. TD has no right to spoil my life and my future career. At least they should tell me that they will share it with others in that case I wouldn't give TD in my work history. I am being an innocent young graduate was trying to build my life; but TD's careless judgement on people made my life dark. All that I have is, i trust in God and God will judge it.

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1 comment
T
Jan 15, 2017 10:42 pm

It's not about judging. You can loose ANY job for posting on FB. If your morals expressed go against the morals the company needs to have their employees perceive... you can get fired. Depending on what you wrote or posted, this information would have gone into a database controlled by the bank of Canada. A background check will reveal this. A background check does no involve checking w previous employers. You are responsible for what you post, anywhere, and anyone can turn you in. This is how so many teachers and principals are losing their jobs right now. Nothing is private and stays on the internet forever.

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12:50 pm
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TD Bank - hsa made inactive without notice

I have a Health Savings Account with TD Bank, not by choice, but with my
former company. Knowing that I had large medical bills approaching,
less than a year ago I decided to save the money for those bills. I
have received a statement every month showing the correct balance, with
interest added every month. A few weeks ago, I attempted to pay a bill,
using up the balance of the account. Today I received my payment
remittance back, and the billing representative stated that the payment
was rejected. Called TD Bank and was told that the account was
inactive. I was told that a letter had been sent at some point in the
past three months - I never received any letter. Then I was told that
the only way I could reactivate the account is to go into a branch and
make a deposit. They will not reactivate it over the phone, even though
they are speaking directly to me. I made it clear that I am attempting
to pay a medical bill and that because they did this without notice,
that bill is now late and my credit has been dinged for it. They do not
care.

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TD Bank - certified check held-social security

After opening my account online I still had 1 more direct deposit going into my old Prepaid account (Bluebird by American Express). After paying my bills out of that account I got a pre-authorized check for the remaining balance ($600). I went to the branch and deposited it with $100 cash back being told that the rest would be available in a day. On the 5th I went to the grocery store where my debit was declined. I called and was on the phone 30 minutes and was told I would be called back. She never did. Leaving my groceries at the store I went to the branch and was told he made a entry and it would be cleared the next day. Another lie. Yesterday I called again and was told there was nothing they could do. That explanation is absolutely ridiculous. I'm on Social Security and they won't even tell me why they won't give me my money or when.

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3:34 pm
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TD Bank - not the most convenient bank

11/01 - TDBANK wait times are really long. I finally got through the customer representative after being on hold for over 20 minutes. i needed website assistance so I was transferred for another 20 minutes wait period and then disconnected.

Terrible, I will be changing banks. Certainly NOT the most convenient bank in America

Annoying!

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TD Bank - customer support

I woke up this morning to a voicemail asking to call the store, and no further information. I called, and spoke to a representative who said he would go get the person I needed since she was not currently busy. He wound up transferring my call to a blank line so I was waiting there for 2 hours before I hung up. I called back, not in the best mood for good reason, and the same guy picked up, and told me I was in the wrong for being upset. Finally, after arguing with that know-nothing, I wound up on the phone with the lady I needed to speak with. She just wanted to confirm my email address. She could easily have let me know that in the voicemail, because for that time when I was on hold I was worried something happened to my account, as its a savings account only. Overall the customer support was extremely poor, and unapologetic. I am closing the account immediately and changing accounts.

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8:19 pm
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TD Bank - fee overdraft

WATCH OUT FOR TD BANK THEM RUDE PEOPLE THAT WORK THEY NEEDS TO BE RETRAIN THEY CHARGE ME 8 OVERDRAWN 8 FEE OF 35$ FROM JULY 1ST 2013 TIL JULY 27TH 2013, SO I ADVICE PEOPLE OUT NOT TO BANK WITH THEN ...

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1 comment

TD bank is a scam with their " pending transactions ". I just sat down with a branch manager for over and hour trying to figure out exactly what they are up to.. Basically, when you make a purchase with available funds. They remove those funds and " withhold them " to ensure the amount gets processed some days later when it " hard posts " to your account. If your account is negitive at the time of the " hard posting " then you will get hit with an overdraft fee. Even though those funds have already been "withheld" to ensure they will process at the Point of sale.

In the words of my local branch manager " The way TD bank operates is very deceiving, you can get overdraft charges twice on the same transaction if it made your account negitive at the point of sale, and at the time of the ' hard posting', a 'double whammy'. You should always keep money in your account."

It's very confusing but if it has happens to you then it makes perfect sense. Complete scam. When your bank tells you they are " deceiving " and overdraft twice on the same charge. It's time to get a new bank.

Example, make a purchase at subway for 10$ on a tuesday when you only have 4$ and your bank will " pend" the funds for a couple days. They take the funds immediately and hold them, so you ARE spending the $ at the time. Your bank will be $6 negative. You will get charged a 35$ OD fee At this time. The subway 10$ transaction will show as " pending " on your account

Bank balance is now negative 41$

Don't make any more purchases, leave your bank negative for a few days, until the 10$ you spent " hard posts" to your account.

You get charged another 35$ OD fee at the time of the "hard posting"

Bank balance is now negative 76$ from the same 10$ purchase

If you don't believe it I encourage you to try it.

I've never seen any bank practice like this, and I've had several of them. They actually refunded me 70$ on the spot because of this deceiving tactic.

If your like me and live paycheck to paycheck. Avoid TD bank. I closed my account immediately after I found out about this nonsense.

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10:15 am
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TD Bank - quicken bill pay

I've been with TD Bank for 10 years. I use Quicken to pay my bills. In May TD Bank decided to block Quicken access in favor of their bill pay, which just doesn't work for me. I have 3 checking accounts and one savings account.

- It doesn't show my FUTURE balance, so I have to re-enter in Quicken to determine how much money I need to provide in each account
- It doesn't track my expense categories (for taxes), Quicken does.
- Since I have to continue to use Quicken to track expenses, I have to re-enter all transactions in Quicken (2nd time is undesired extra work)
- When it updates, TD bank doesn't match all my Quicken transactions, so I often have to correct the TD entry in Quicken (a 3rd time dealing with the same transaction - certainly not desirable)
- It doesn't allow enough time to make notes, I get logged off and have to re-start the entire TD session (Quicken doesn't log me off)
- I have to pay all TD bills in one account, then the 2nd account, and then the 3rd. (Quicken allows me to pay bills from any account in any order)

After trying to get satisfaction, the net result is that both local and regional TD Bank management didn't/couldn't/wouldn't do anything.

Chase Bank allows the use of Quicken direct connect and I'm moving all my accounts over there! They were very pleased I'm joining them.

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9:40 am
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TD Bank - obtaining mortgage

I am trying to obtain a Mortgage from TD bank, and on my CLOSING DATE, now they want to call my employer to verify I still have a job. They already have verification of employment papers, stating my changes of continued employement are excellent, but I guess that is not good enough. We have a 2 hour drive (as we are on vacation) to get to this closing, not including the time it takers to get the certified check, but now they want this. They are incompetent and cannot do their job. ... have had to e-mail documents several times to the processor, but somehow they keep getting lost. TOTAL INCOMPETENCE!. I will be sending a letter to the CEO of TD bank to let them know how very unhappy we are with their service, and am advising anyone we know not to deal with this bank.

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2 comments
M
Jul 06, 2013 5:43 pm

I have no idea why my post above didn't accept apostrophes or quotes

M
Jul 06, 2013 5:35 pm

We've had TD Bank for over 15 years, and in the last 24 months or so, we've had our debit card(s) compromised three times, deposits made to another customer's account, extra cash given back from stated amount on withdrawal slip (that we were honest enough to bring back), and we received a letter (to all customers) stating they "lost" an important tape containing customer's banking information (thanks for the warning!). With the latest compromise on my debit card, a woman at the bank told me they didn't "red flag" it because it looked like a purchase we would make. Then she tried to sell me identity theft protection, which, btw, she told me wouldn't have helped in the case of the latest fraudulent charge to my debit card. I asked her, "then why would I pay for a service that doesn't work?" She had a careless... and I mean "I could care less" attitude with me (most likely due to similar calls she receives all day long). The discrepancies I mentioned above took place at three different locations. We have since opened up accounts at a credit union and are in the process of closing all of our accounts with TD Bank.

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