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2.8 476 Reviews

How responsive is TD Bank's customer service?

213 Resolved
249 Unresolved
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TD Bank reviews and complaints 476

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Newest TD Bank reviews and complaints

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1:12 pm EDT
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TD Bank horrible customer service

visited tdbank at prospect park # 446 this morning to make a deposit to checking account. Teller Vania was rude obviously not interested in attending to customers waiting for her. She appeared to be uninterested in customer service and should not be at a front window job.

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DisappontedSally
New York, US
Oct 09, 2009 11:32 pm EDT

I've had the most horrible experience with this bank. I kid you not.

I received a letter last week stating that I was in the hole for over one hundred and fifty dollars. I checked my account and discovered that as of Thursday, that amount increased to two hundred and eighty dollars.

I went to my local branch and had the displeasure of being taken cared of by an extremely arrogant young person who basically told me in so many words that I did not know how to balance my check book and that he would credit my account for the two hundred and eighty dollars but "going forward, " I'd have to be a bit more careful! I repeatedly told him that I carefully monitor every transaction and do not charge or debit anything that is not in my account.

He would not listen. I was angry but happy to get my money and just left.

The next morning, I am expecting to see my money and nothing. I checked several times and nothing. I finally go back to the bank and speak to another young man who was also smug and arrogant. He accused me of " using services, " that had no right to! He practically accused me of charging/debiting money that I didn't have in the bank.

I got two statements from him. And I found a few interesting things: the first that they charged me twice for THREE transactions and that instead of two hundred and eighty dollars; they were supposed to credit me for three hundred and fifty. I am so furious. I live from pay check to pay check and this is killing me.

Further more, I called earlier to the customer service line because the bank was closed and was disconnected three times. I kid you not. I am on the phone right now (on hold) to speak to someone who is really not going to be of any help.

I am angry because there seems to be some type of problem with upgrades that they made to their system and they refused own up to it and instead chose to hide their issues therefore putting the customer in very precarious positions.

I am very angry and am seriously considering closing my account.

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Michelle Natalie M.
Clifton Heights, US
Feb 25, 2010 12:22 am EST

Probably posting someones name was a little rude yourself. Maybe complaining at the actual branch would've done more justice. Good luck.

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MissMac
New York, US
Nov 07, 2009 7:36 pm EST

I am having a lot of problems with this bank. I do not know who made this site, nor do I know who reads it and if there is anyone out there who is seeking feedback. Assuming there is, I would like to share the following:

As an experiment I called TD Bank five times and spoke with five different customer service represen...tatives. When asked why I was calling, I said I wanted to find out how to close my TD Bank account and leave TD Bank for good. Not one person on each call questioned why I was leaving or even said they were sorry to hear this or even ask if there was anything I could do. I was shocked. Some of them were even rude.

My issues span from complications with their system to poor customer
service to no longer being able to directly deposit a business check
(they are now not ready until the next business day) to not even being
able to transfer money online from my TD Bank account to a family
member's account who is also using TD Bank. They ...don't use that
technology or system but "purport" and claim to be "America's Most
Convenient Bank."

My advice? Don't tell the customer service people on the phone about
your woeful experiences. They may not care because they have been
bombarded by other customers having the same problems as you. They are
also probably getting treated poorly at their jobs. Go higher up the
food chain and hopefully, this bank will change some of its policies
and turn around. I am not optimistic, however.

Mamie Prout

[protected]

Assistant VP of Customer Relations. Call. Tell someone who can change something.

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10:03 pm EDT
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TD Bank bad customer service

I was trying to set up my online account after setting up an account with the branch today. I was locked out because the geniuses at the bank reversed AND combined my middle and last name, hence creating this very, long, obviously wrong first name with my first name as my last name. When I called to tell them I was locked out, and gave them my name, the woman on the phone began to quiz me like I didn't know my name. Surely, one would figure after answering all the big questions right, (like address, social security, and last deposit) I would know what my name is. But no, they continued to harass me, accusing me of impersonating someone. What kind of customer training do these people receive, if any? After a frustrating hour of trying to convince them of who I was, I gave up and decided to close out my account tomorrow.

America's Most Convenient Bank?

I think not.

More like, America's Most Obnoxious Bank.

Good riddance!

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Kasey Eskew
, US
Feb 06, 2018 4:13 am EST

I never write reviews, but honestly this one is a doozie.
I like my bills to be balanced like any good person. I have a card with Ashley Home store that has a payment due on the 9th, that's bad, because I asked for the 15th explicitly. This leaves my 1st fortnightly check spending money $300 short.
I went into TDs account access number to re do my credit card payment with Ashley Home store. This was not explicitly said not to do.
They told me they'll switch me to credit
So I did
They gave me the number for the Ashley Store card.
It said to go online to WWW.onlineaccessplus.com
Entered in all my info correctly, even checked my husband's dog tags and other info with my mother in law.
They said they didn't get it.
They said call customer service. I used an old hack where you press zero to talk to an agent. All systems are down and they won't be up till Tuesday. Like what the actual [censor]. Why would a major bank subsidiarity close on a weekend?

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samuel smithman
, US
Apr 30, 2016 2:46 pm EDT

Ongoing and endemic corporate culture of client exploitation. Ignore the client, steal hours of your time, give you incorrect information, if at all and then insist that you be thankful for the privilege of working with such an egregious self serving institution. WORST BANK IN NY! Melissa Hayes and her 3 supervisors deserve to be ousted.

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carolcia
Broomall, US
Oct 02, 2014 2:06 pm EDT

The TD bank in Broomall has the rudest people working there. They are not helpful. I thought that their motto was "the convenient bank", yet they are not at all about making things convenient. I will never bank there again. RUDE, RUDE, RUDE

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blueyard
Devon, US
Feb 23, 2012 10:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I also was a satisfied customer of Commerce Bank. Got nervous when it became TD. Had every reason to feel that way. I have a "laundry list" to show it. The worst part...you can't complain when mistakes are made (and they are made all the time) the Manager and Assistant manager get defensive and nasty, if you ask WHY, WHY did this happen. I can't wait to close my account. What a bad experience! No loss to them, of course. But, they shouldn't be out there causing frustration, stress, pain and suffering. Shame on them.

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aldo1313
Miami, US
Jun 20, 2012 6:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just open an account with TD BANK 2 weeks ago, I was able to open the account with $250, this weeks I took my coins into the the Bird Road branch and I used TD BANK, Pennie Arcade service, you drop your coins they give you a recipt and you can cash it or deposit the monies. On Tuesday I deposited $1, 027.32 in Quaters, Dimes, Nickels and Pennies...no problems at all
I return the next day with about $700 in dollar coins I have been saving aside for a rainey day, I started to use the change machine again I was approach by Erwin Bastian and ask me if I was a business account holder, I sai NO, I have a personal account, then he ask me if I was a coin collector, I reply NO, it was coins that I have been setting aside for a rainey day, Mr. Bastian told me that I could not continue to enter coins into the machine because that machine was for people with "small piggie banks" and that they didn't want the dollar coins, I explain to him that I was going to deposit the money into his bank...he refused my coins and told me with an attitude to cash in what I had put in the machine already and NOT put anymore coins.
He totally refuse my money, How can a bank refuse a deposit and have someone with an attitude serving people with a "Assistant Store Manager" title to his name.
I got so upset I threatting him on closing my account and he didn't care, he ask me for my drivers license and asked me if I wanted large bills or small bills of the money I had in my account, He didn't care about loosing a customer without knowing if I'm a wealthy person or a poor bastad!
What a shame!

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Betania
Toronto, CA
Feb 01, 2013 11:38 am EST

TD BANK is the worst bank I ever had to deal with!
DON'T EVER GET A MORTGAGE WITH THEM!
- Unknowledgeable staff - don't know what they are talking about and all the employees assisting me had to get their manager to sit with them
- I got stood up by them after driving 2 hours through a winter storm to get to my appointment ON TIME!
- They do not reply to your emails nor calls in a timely fashion - usually 2 to 3 days
- I feel bulied by them just because I am locked into a contract! But when it's over, never again!

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Je158688
Medford, US
Aug 24, 2012 10:04 pm EDT

Awful awful awful. As soon as they switched to td bank, what a nightmare. Customer service is the WORST. Worst than dell. Even their supervisors read off of scripts "oh were so sorry"...um no your not or you would fix the problem. How do companies like this stay in business?!

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Educat
, US
Aug 01, 2012 5:32 am EDT

That machine is designed for personal use and for what you are saying you are a coin collector. Why would you bring in the money in different days? And nobody just saves dollar coins, the service they offer is great, just because you tried to take advantage of their system and wasn't allowed to do so doesn't mean they have bad service.

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Pain
Toronto, CA
Sep 30, 2009 8:46 pm EDT

And a typo on my part, its 'speech' not 'speach' like i wrote it. Anyways, I'll add to my point, all banks are bad. The same reason everyone has horror stories lending or borrowing money from friends or family, should make it no different when you take from a bank.

The goal is to have enough money where the bank is paying you and you pay them nothing. Every bank, has some option where that is possible, in canada, they have minimum balances where they waive fees. You can use your credit card and make payments in the states free of charge and if you pay before the 21 day cycle is over its no interest. But people choose, that's right choose to pay fees.

Those are some tips.

Do some research at your local bank and you can save your money.

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Pain
Toronto, CA
Sep 30, 2009 8:39 pm EDT

If its 'free speech' then wouldn't that constitute me having a right to express my opinion as well? The very thing you accuse me of is the same you are doing. In fact if you read my post, I gave many outs saying that if you acted accordingly then the bank is wrong, however, if you don't have patience and are rude or arrogant, its a human on the other side that can make mistakes. Just like you and me.

Its called Free speach and its a constitutional right to express it, and when I did it, after someone else you had an issue with it...interesting how free speech only works one way in your world.

Right its the bank's fault...LOL...

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1:04 pm EDT
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TD Bank - stole my money

So mysteriously, a debit showed up on my account of $200 that was unauthorized. I didn't catch it until I went to the ATM and my available balance was around $30. So I called them up and explained that there must have been an unauthorized withdrawl/transaction on my account, and that someone may have stolen my information/card number. Here is where the fun...

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TD Bank awful bank

I found out on March 25th that TD Bank changed my account number. I didn't receive notification, I just happen to find out when I dialed the 800 number to check my balance, and couldn't. I had spoken to a bank associate, and they claimed that since Commerce and TD Bank merged they found that their were duplicate account numbers from both banks so they just changed the account numbers. They said they took care of my direct deposits so the transaction would be smooth, and they sent me some free complimentary checks. Which might have been nice if I didn't already buy more checks because I had no idea they were going to do this. Then I had my paycheck direct deposited, or it was supposed to be April 3rd. I never got my paycheck. When I found out it wasn't in the bank, which was saturday. My fault, I work saturdays and probably shouldn't have a life. I called first thing Sunday. The associate I spoke to tells me she can't help me till Mondday because the direct deposit department doesn't work on Sundays. I asked for a supervisor, they don't work either on Sundays. Then she decides to verify my account by asking me about my last deposit. Naturally being a extremely upset person who doesn't have their paycheck I freak out. I tell her it would have been for x amount on April 3rd but someone didn't do their job by putting it in my account. Truth of the matter is I have banked with commerce since I was 18. I never had a huge problem with them, and if I had a problem they took care of it immediately. I don't get this crap of, they don't work on Sundays. They didn't just change my account number without notifying me. This is crap! I stayed after the merger with TD Bank because I loved Commerce. They were actually very convenient and actually cared when there was a screw up like this. It's a inconvenience when I can't pay my bills or even buy groceries for me and my son because they are so irresponsible that they can't put my direct deposit into my account. Yes, it was sent in. I have the stub. I guess it doesn't matter to anyone when it's your only income, to me I need it.

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billsito
Boca Raton, US
Sep 30, 2009 6:39 pm EDT

Heres my story.

I started with commerce bank way back when. The service was exceptional!
I was very pleased with the level of service with commerce. Well all that changed about a year after they changed to TD.

Customer service blows now! The branch now hands everything off to the call center where you are put on hold for very long times and have to re-submit your identifying information to the next operator.

Lately while in Argentina my card stopped working despite having a permanent note on my account that I am a pilot and travel extensively and not to shut it down for suspected fraud.

They shut it down anyway. Told me I needed to come to a branch and get a new one. Being in Argentina for 30 days made that impossible. I have a second personal account so I figured I could transfer funds from my business account and use that atm card. NOT!

The online system would not allow it. Transfers worked many times before now it won’t allow it. So I have to take cash advances on credit cards to feed myself.

Additionally about two months ago someone cloned my atm card in Colombia and charger 6000 dollars in goods. I called the fraud department and they credited me 4000 immediately but told me I would need to wait up to ten days for the remaining 2000 to be credited to my account. It’s been almost 60 days now and im still waiting despite many phone calls!

Now they tell me the person who is handling my investigation is on vacation till October 16 and I will need to wait till she gets back before the investigation can proceed. WHAT! I could not believe what I was hearing. You mean to tell me there is no one else who can handle this matter. Incredible. They also told me they never told me it would be 10 days for them to credit the final 2k.
BOLD FACE LIARS!

It’s a shame the idiots in TD management didn’t realize why commerce bank received so many new customers in the short time they were in existence.
THEY LEFT OTHER BANKS BECAUSE OF ### CUSTOMER SERCVICE! AND NOW YOU’RE DOING THE VERY SAME THING!

TD is not nearly as customer oriented as commerce was. Im changing banks again as soon as I get home.

Bill Sample

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Pain
Toronto, CA
May 23, 2009 12:10 am EDT

Its funny how only people living paycheck to paycheck have this issue, I'm with 3 banks, and will only go to a fourth when my FDIC limit is reached in all my accounts within each institution. I have noticed issues with each bank, but it never concerns me because I actually know what is in all my accounts at all times, and if one bank is down, I just pull out the access card for the other one. Most examples of people who I see are failing are the ones who are living beyond their means in one manner or another. And when something happens, put blame on the bank. Look no further then yourself, the mistakes the banks make they fix, and sorry normal people do not lose their cool and start shouting and yelling, uneducated idiots do that. Yelling never helps, it is a person on the other side, making a living just like you or me. If they are unable to understand or unable to help, hang up call and speak to another person. Don't try to put yourself in with us normal people, its insulting...

LOL...

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pissed off
Plainsboro, US
May 04, 2009 5:58 pm EDT

They should not be allowed to get away with the [censored] they pull on their customers. They make millions of BS fees every year. Most the time, it is their incompetent workforce that is responsible for the errors. Then after waiting 30 minutes to speak to a representative on the phone, you get told you are a liar, then told to go to the branch to speak to someone. Then you go to the branch, and the person who insisted when you asked if they were still on the same banking day swears they never told you that. Then you're FUC|

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11:46 am EDT
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TD Bank giftcard fraud

My husband completed a survey at a local supermarket to receive a free $10.00 giftcard from TD Banknorth. The card had an expiration date of 12/09. The card was activated today with our understanding that we would have until December to use the balence. We received no indication that this card was subject to fees or a time restriction other than that printed on the card itself. TD Banknorth said we had a zero balence due to monthly maintenance fees. The customer service reps have been no help with resolving this matter. I just think that this is a perfect example of poor customer service and will we certainly never bank with them.

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Womex
West Boxford, US
Nov 28, 2009 5:08 pm EST

I have an old gift card for $250 that was partially used. I recently went to check the balance (was $100+) and the person on the phone I finally reached via the number on the card said it is no longer on their books!

She also said the monthly fees must have exceeded the balance, so the card is worthless!

I started banking in my town with Bank of Boston, then Family Bank, and then I believe Banknorth bought them. I have paid thousands of dollars in overdraft fees over the years.

Do people realize they are from Canada? They are probably just laughing at screwing all us Americans.

People have told me "Ah, all the banks are the same" so I haven't done anything-but I absolutely must change banks.

I'm beginning to think TD Banknorth gets away with more since they are based out of Canada. It seems a lot of laws do not apply to them. They are raping Americans and getting richer-and the US government does nothing about it.

Even the turnover in my local branch has been a problem. Everyone good leaves. I guess they force people to work Sundays and cut their hours so they no longer qualify for full time benfits. It seems they do offer good part time opportunities for younger people who might still be college, but they have screwed some of the long time employees.

Simply said, they suck. I don't dream of winning the lottery since I never play, but I do dream that some day the government will put their foot down on Banknorth, and a real class action suit will get going. My dreams ends with that I end up getting thousands back they have screwed from me. That would be heaven.

When the hell is this law about overdraft fees going to be passed?

TD Banknorth needs to be called before congress and answer to their practices.

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TD Bank - racist treatment

In response to the wake of a rise in bank robberies in New York it seems as if the bank employees in the TD Bank located at 43rd street and 3rd avenue in New York, NY have begun treating black male customers with suspicion, contempt and outright rudeness. Here's an excerpt from my blog: An unfortunate aspect of the recession has been a sharp rise in bank...

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TD Bank - misinformation, rudeness, lack of customer service

Thanks to TD Bank's inaccurate information and horrendous customer service through both their call center and e-mail center, I lost a substantial amount of money and had both a vacation and work trip ruined. I travel often and was recently in Mexico when my TD Bank credit/debit card was taken, leaving me almost totally without funds and stranded in a...

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TD Bank - bank account

Okay well I have TD Banknorth, and here is what TD Banknorth does. If you have six items in pending and one causes you to go into negative, they assess fees for all six items that were in pending. So you over draft by $5 in one transaction, but get an instantaneous $210 in fees. Now if that's not bad enough, they'll post the fees to your account first, and...

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TD Bank bad service

I used the free coin counting machine at the Rockville Maryland TD Bank "Store" on 12/18/2008 (~12:30pm) - I do not know how much I had in the full container, but it gave me $437. Then I can home and started to full the same container and after putting on $500.00 is was much less than half full, when I fulled it fully it had ~$2, 000. All of it was in quarters, the first time was just coins I added from my changes - the $2, 000.00 was was from rolls so I know how much I have.

When I called the "Store" they just said that they would tell the people that work on the system that it may be under counting. Did not take my name or number, like no problem, so they are going to keep the money (~75%).

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supp
, US
Oct 08, 2009 5:17 pm EDT

OUR PENNY failed every test for the 1st week, ACTUALLY she was over because most of the time the coins gets stuck... never under, it was always over... I would count coins before putting them into her... before you complain... I'm an ex-employee so I can't be fired for telling secrets and i have many

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Pain
Toronto, CA
May 27, 2009 10:29 am EDT

So the first time you had all types of coins including pennies, nickels, and dimes. And you got 437. The next time you filled it up you put in all quarters and got 2000. And somhow there is a problem with the machine at the TD?

And you didn't know how much was in there, so you just choose to believe that it was the machine.

LOL...

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9:50 am EDT

TD Bank False Checks/Scam

Received a check in the mail with letter pretty much offering to pay for government taxes on a lottery I won. I am grateful I did someonline investigation and found other complaints with exact check amounts and other information the same. The check amount is for 4920.00. Taxes are 3980.00. What a deal huh? On the online complaint board many are saying they are cashing these checks and then later the bank is contacting wanting them to make good on this check because it is a bad check. These items are being turned over to our local police department and states attorney. I am also contacting the radio station to warn others.

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12:07 am EDT

TD Bank FAKE CHECK-PART OF A SCAM

During this week, I received a letter with a check for $3, 950 in the mail from a company called TD Financial (addresses: TD Financial, PO Box 284, Grand Jct, CO, 81515 and Sooper Cu, 2454 Hwy 6 &10, Grand Junction, CO 81505). The check was issued to a member of my family. The letter stated that she won a sweepstake lottery for $450, 000. TD Financial referred to a ticket with serial number [protected].

I felt that the people behind this are scammer to capitalize on people’s woes in this economy down turn, so I decide to find out who these people are. I called the number [protected] Brian Smith) and spoke with a woman who called herself Mia. At first she did not know who or what I was taking about, but later she figured it out and told me to deposit the check, get the cash and call he before the deadline of 10/16 to claim the money then call her for she want me to wire the money for taxes on the 450K.

Well, I learned that we were not the only one who got this nice letter; my friend in NY has one also. I realized that this was a con job, so I cautioned her not to draw this check on her account for these people would rip her off and if she gives them money, she will never hear from them again. After I search on the Internet, I saw lots of complaints on the Internet about this company. DO NOT BE A VICTIM of this fraudulent bank scheme.

If you have gotten a similar letter, PLEASE DO NOT CASH THIS FAT CHECK

. Please circulate this message, he can shut this phony company for once and for all!

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Nedra Washington
,
Oct 09, 2008 5:39 pm EDT

I received a letter stating my son has won the sweepstakes for 450, 000 thousand dollars just like many others. I called the number, spoke with Mia Avery as well and she encouraged me to cash the check because my deadline was October 15. I told her this was to good to be true and she stated she understood because it's life changing. I said to her, I will let my attorney check into this and her entire tone changed. Please do not get caught up into a scam of this magnitude. Many are playing on the emotion and the crisis that our country in today. Be careful, there is alot happening out there. If it feels like a scam, looks like a scam, and speaks like a scam, guess what? It is.

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2:39 pm EDT

TD Bank incompetent customer service!

As if i could not hate this bank any more then i already do...
After spending the day buying plane tickets and other items for an upcoming trip and using my TD Banknorth card for all of it, i figured i may as well order a new card finally since the one i have now is pretty beat up. I called the 800 number for them and went through to usual 10 minutes of repetitive phone menus that try and make you do things through a computer. I finally got a human and asked about ordering a new card. "No problem". She said. A new one will be coming to you in 10-15 days with the same account # but a new expiration date and a new 3 digit security code on the back. At that point i was happy and had that been the end of the story, there would be no issue. After all, in the past, when you order a new card, it's nothing more then a pieice of plastic till you activate it. Untill you do activate it, your old card works the same. Well NOT SO with TD Banknorth!. She proceeds to tell me that while my current card will function fine at any place i use it with a card reader, it will NOT work with ANY online or phone transaction that require an expiration date and security code. I asked her why and she said as soon as she put in the request for a new card, it instantly changes the info in the system. So now EVERYTHING i bought online today and over the phone will be DECLINE! I told her "Forget it, i dont want a new card now" and she said, the change cannot be reversed. What the hell? Why would you make PERMANENT changes to someones account that will cause any purchases they have made to decline WITHOUT WARNING THEM FIRST!. Had she said "Before i request a new card, be aware that any purchases you made online will be rejected" i would have told her forget it. But telling me AFTER the fact? I was irate. She then says, "Well the new card will be there in 10-15 days" like that makes it better. After screaming at this nitwit and then a supervisor, they agreed to fedex me a new card to be here in two days at their expense. It still does not help me NOW. Now i will look shady and have to re-do all these purcahses thanks to TD Banknorth yet again being run by total idiots. I hate this bank, but is there any better bank in Mass?

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kim comeau
,
Nov 18, 2008 8:20 am EST

This bank is so horrible and they charge you fees and scam you and there customer service will do nothing or their hands are tied to rip you off. If you bounce a check you get a fee of $35 than every 6th day another fee for $35. It cost me about $280 to bounce two things for 12 days. When I have had a good account with them since I was 10. It has changed and someone is making a lot of money who the economy is at it's worst they won't budge or bend anything

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JC
,
Nov 04, 2008 10:00 pm EST

I completely disagree...listen to what the reps tell you. Obviously they know something about banking or they would not work for TDBN!

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Chuck
,
Nov 04, 2008 6:32 am EST

Ok, most of the complaint sounds logical. However, any charges made BEFORE you called Banknorth were already approved, and therefore will still go through. Once you order a new card, with any bank, the security code and expiration date are changed and updated. After that, with debit cards, you can only use the old card for PIN based transactions, not for credit type transactions. This is true with ALL banks.

It sounds to me like you simply heard what you wanted to hear, not what the CS person was trying to tell you.

ComplaintsBoard
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4:43 pm EDT

TD Bank lied to by several different departments

I've been a member of TD Banknorth for 5 years.

Approx 3 months ago I was laid off. I have several "Direct Payments" that are taken from my checking account from a few different companies. Having no income meant that eventually I was going to go into the negative- this was inevitable.

I called the Bank North 800 number to see if there was a way to "lock" the checking account so it wouldn't grow to an amount that was unmanagable- At this point in time the account was negative 400 dollars. The woman informed me she could not do anything on her end however if I called my branch manager they may be able to do something. I called my branch manager and he stated it was "impossible" to lock an account though he'd be willing to work with me in regards to the overdraft fees accrued when I was able to find employment. Having no options I said "Okay, I'll be in touch" and left it at that.

A few weeks later I started getting calls from services such as Verzion and Vonage telling me they were unable to take payments from my checking account. I immediatly logged into my online checking to see that it was negative 800 dollars. I called Banknorth and the woman I spoke with told me that my account was now "locked" due to my financial situation and credit status. I thought this was odd since I had been told by a branch manager this was "impossible". Again, having no options I thanked the bank rep and got off of the phone.

Today I got a job offer! Finally! After recieving my job offer I logged into my TD Banknorth online account to see the status of my checking account and it was GONE. I called TD Banknorth to see what was happening with my checking account and they told me it had gone to collections. I was in utter shock that it had gone to collections simply because I was never informed the account could or would go to collections. I asked to speak with a supervisor named Melissa who was extremely rude and was unwilling to hear what I had to say. In short, the supervisor named Melissa essentially told me that I was wrong and nothing I said was true. I was then given a number to the bank's collection department.

Unfortunately the collection department I needed to speak with was closed and I will need to call back tomorrow. I was explaining my situation to a woman in a seperate collections department and she was very sympathetic and she was 100% more polite and understanding than the supervisor Melissa. I explained to the woman in collections that I was befuddled by the fact that I hadn't atleast recieved a phone call in regards to my account going to collections at which point she told me they did make several attempts to reach me. I asked what telephone number they were calling and they gave me a telephone number that hasn't been connected to my house in over 4 years. This is surprising because I updated my contact number when my origional number was terminated, and I also updated my telephone number when I switched to Vonage. Apparently folks in the department I called were not doing their jobs.

Obviously I have been lied to left and right from all levels of Banknorth- from customer service reps, to supervisors, to branch managers. I hate to use the word "lied" because there is no direct benefit to any individual I spoke with for them to give me misleading or untrue information.

Simply put I believe this bank has grown to large and is starting to unravel from the inside out. I recall when I first joined this bank and it was a great place to save your money, unfortunately now there is a major lack of internal communication.

I do plan on paying off the checking account and then closing it. I also plan to close my savings account.

I will be opening new accounts with a much smaller, customer service oriented bank in my area. I suggest currect TD Banknorth members do the same.

I will leave you with this...

TD BANKNORTH SUCKS! STAY AWAY!

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Addeme
Bloomfield, US
Mar 05, 2011 12:10 pm EST

Hello. I was very ill for awhile and my credit did take a dip, I went for a secured loan after I had paid off all of my credit card bills, except for 1. I was denied a secured loan, even though I had the money to secure in my savings.
So, I asked why.
No mind you, I had another secured loan with TD bank which I paid off a year and a half early- no joke.
I was told because my account was left to a family member in case I died. Which is normal, I do not want them to go through hell to bury me.
It was the first time too, i explained.
Then I received another call and was told that it was my credit.
I explained that I understood that my credit was subpar, but it is a secured loan and I am giving you the money up front. I also said that I had just paid back my first loan 1.5 years early.
Then, I received yet another call and was told that I had applied for the loan at a branch, therefore, that is why i was accepted before, but the corporate end is more strict.
I said that they are one bank- not independently owned.
Bottom line folks, TD BANK sucks. They are great at taking your money and if you are a good customer with them- they will turn their back on you.

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burlyedger
Brampton, CA
May 11, 2010 1:36 am EDT

Scot, you're not the only one. I've had several RESP agents telling me the wrong things. And they are supposed to be experts. Some of those group RESPs have super heavy enrollment fees, and they never mention anything about them until you're enrolled.

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whocares
Chicopee, US
Jun 06, 2009 3:42 pm EDT

ACTUALLY, the student checking DOESNT have a monthly fee OR a balance required... should have read more carefully

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cheril of Lowell MA
sometown, US
May 16, 2009 9:23 am EDT

I have an extended family of about 18. All 18 of us use to bank at TD bankNorth. Then the green books arrived. I read mine, reread it, reread it again and was outraged. I picked up the phone and called all 18 relatives, because I know they don't read this stuff from the banks, and told them what I was reading. Some read it, some threw the package in the trash, some even dug them out of the trash to confirm what I was saying.
Needless, TDBanknorth just lost 18 accounts from my end. I went to a credit union.
I think it is ridiculous that they want you to keep so much money in the bank or get a monthly fee! There were 4 people in my household and each one of us had different fees. My daughter's, for example, was the most ridiculous. She is a full time college student and part time worker. They wanted her to keep 1000 dollars in the bank or pay a 17 dollar fee a month. What a nerve! GO TO A CREDIT UNION.

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rthanc61
Orleans, US
May 02, 2009 12:47 pm EDT

Banknorth DOES suck! They forget that it is because of their customers that they are even in business. People have been brainwashed over the past several decades into thinking they can't live without a checking account. HELLO, ...everyone can and SHOULD live without a checking account until the banks realize that they can no longer rip off their customers with utter disregard for ethical business practices. People should only deal with savings accounts that pay interest and don't have any maintenance fees. People need to wake up and band together against the thieves that call themselves 'your friendly local bank'. HA! I say Jesse James and Dillinger and all the bank robbers of the past are heroes, the banks had it coming, and they have it coming now. Between the EXCESSIVE FEES, 'creative' bookkeeping, and all the bull**** they hand us when they try to tell us that they are 'only following policy' when they empty our accounts every chance they get, we will all be poor. I'm telling you, you gotta start realizing your power and drop the checking accounts. Pay bills in person, with money orders, prepaid credit cards, debits from savings accounts and whatever other way there is. Send the banks a message, drop your checking accounts!

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deadhoward
Orleans, US
May 02, 2009 12:10 pm EDT

i have also been robbed by bank north not just once but twice.i'm on lay-off from my job and collecting unemployment comp.i have cashed my check at my local branch of banknorth with no problem getting the full amount.last week i deposited my check on a friday and payed some bills by electronic payment that night on the phone.the following monday i went to check my balance and found both payments were denied do to lack of funds.when i called banknorth they said there is a three day waiting for checks to clear.the same thing happend last year the only difference at that time i deposited cash.there excuse for robbing that time was that they clear checks in the morning but do deposits after 2pm.between both ripoffs it took more then what make a week on unemployment.as far as i'm concerned they are robbing our money with impunity.

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Richard
Gloucester, US
Jan 26, 2009 4:58 pm EST

I couldn't agree more. They just cost my wife $500 in fees. They are thieves!

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Scot
,
Sep 22, 2008 4:31 pm EDT

I enquired with the manager of the Vancouver location about maximum contributions for a Register education savings plan . She did not know ! I advised her that It should be on annual income and she said that I was wrong . I contacted the Government of Canada and I was correct !
She should not be giving out information and have that title !
She made me feel so small and I was correct !
Advising you that will never deal with your institution nor will I refer it .
Thank you for taking the time .

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Raymond
,
Sep 17, 2008 9:34 pm EDT

I work for TDBanknorth and I know firsthand that this woman has been irresponsible and is refusing to take responsibility for her own actions. If she had deposited funds right away when the neg. bal. was not extremely in the negative, she would have avoided quite a bit of aggravation and frustration.

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Stan Markowitz
,
Sep 17, 2008 6:21 pm EDT

I'm no paticular fan of TD Banknorth but in this case I'm not sure what they did wrong. If you don't pay your bills any bank is going to close your account and send it to collections. As far as being notified, you should always keep track of your spending and shouldn't depend on any institution to tell you when and how much you overspend.

It is the attitude that our spending is someone else’s responsibility that has resulted in the current financial crisis we face. We need to live within our means and not blame others for our own actions.

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4:46 pm EDT
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TD Bank Fake checks

I received a letter in the mail saying that I had won $450, 000.00 along with a check in the amount of $4, 950.00. They have a name on the letter that you are supposed to call before claiming your winnings. Tax agent Kathy Sowder told me to deposit the check but didn't ask for my account number, so unfortunately I deposited the check not knowing the check was a fake, my bank called me and wanted to report me to the police for check fraud, therefore they closed my checking account. The purpose of this check was to pay the Non-Resident Government Service Tax. The promotions manager's name is Sam Garfield. I think that theses people that are trying to create scams ought to be in jail. This kind of crap is ridiculous. They also give you a serial number that you won on. Like for example: the serial number they gave me was [protected]. There is no such number, also the same for the address that they give you. Something needs to be done about these scams.

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alyce
,
Nov 16, 2008 8:22 am EST

I have gotten two of these checks, didn't fall for it, put it through the shredder! No one is going to just send you a check out of the blue, everyone should be smart enough to realize that!

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bev
,
Sep 30, 2008 7:57 am EDT

This is the second check I recieved in one month. Is there anyway this can be stopped? Do we contact our local police department or the News Companies or what?

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mikeob
,
Sep 24, 2008 6:01 pm EDT

Who can help me ?

I did receive such a letter and I fell for it .
The received check was deposited, however the bank did not want to take any risks and put a 12 day hold on the check.The lady said I have 4 days to pay the taxes otherwise i forfeight the prize.I paid out of my pocket the taxes and the insurence for the money to be covered by ups. Its been 20 days since i made the payment, no one called, no letters . Its hard to catch anyone to give you an honost answer when you call -either the phone answer machine is full or the associate .can not acess your file to tell you-------.Hey stupid we got you or no its a clerical error.
Can anything be done under the law...will 20/20 get involved if more people come forward or is it a last cause along with the money?
mikeob-

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MISSY
,
Sep 23, 2008 11:58 am EDT

THIS IS A HUGE SCAM! I DID THE RESEARCH AND FOUND THAT THIS COMPANY DOESNT EXIST! THEY NEED TO BE STOPPED! DO NOT CASH THE CHECK AND DO NOT SEND THEM ANY MONEY! TAKE IT STRAIGHT TO POLICE DEPARTMENT AND LETS GET THIS SCAM STOPPED RIGHT AWAY! THESE PEOPLE SUCK!

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Roberta
,
Sep 19, 2008 11:06 pm EDT

I have just recieved a letter today saying that I have won 250, 000.00 and that I needed to cash the 3, 900.00 check that was enclosed in the envelope addressed from the same scamers that all of you guys have mentioned. After reading, I did notice that they want you to deposit and then send them 95% of your deposit. I did not fall for the crap because ANY LOTTERY THAT ASKS YOU TO PAY THE TAXES IS A SCAM!If you do win, the taxes are taken out of your winnings from the state. So I say better luck next time silly rabbits, tricks are for kids!

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Joe Garcia
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Aug 12, 2008 1:18 pm EDT

I just received a check for 3, 700 and they are asking me to deposit it so i can pay for the non resident taxes on 450, 000.000 so they want me to deposit the check mean while ill write them a check for 2, 700 and my bank will put a hold on there check, an when i find out there check is no good they just screwed me out of 2, 700 be careful of this scam,

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Chris
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Aug 09, 2008 12:00 am EDT

"This kind of crap is ridiculous."
No, what's ridiculous is that you thought that corporations simply handed out free money. Do you live in the 21st century or not?

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3:19 am EDT
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TD Bank Lottery scam

I received a letter in the mail today from TD Financial stating that I won a sweepstake lottery drawing that was help on April 1st of this year... There was flag number one! Then I notice that there is a check in the envelope and I look at it and it is for 4950.00 flag number 2. The companies name on the check is The Outsource Group in St. Louis, MO third and final flag there. I do not know where these people got my information from but please people if you get this, do not become a victim of this new fraudulent crime. If the check or information sounds to good to be true then you know it is. Please more people come forward so we can shut this company down for good!

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chris1975
, CA
Feb 06, 2010 7:07 pm EST

I was in a vehicle accident and td financial recently bought out VFC inc. now that they are td financing they are giving me issues with refinancing for another vehicle. now i will not have a vehicle and the accident wasn't even my fault.

bad customer service relations. won't give me answers

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Lisa
,
Jul 22, 2008 2:26 pm EDT

TD Financial is sending out false checks to innocent US residents. The letters that accompany these checks inform the recipient they have unclaimed winnings from a LOTTO contest. The dollar amount of the winnings varies, as does the dollar amount of the check. The recipients are instructed to pay government taxes, with the check received, through MONEYGRAM at a WALMART store.

DO NOT fall for this scam! Contact the company that the check is written from. Find out if they have filed a report with their local law enforcement. If so, get the information. Then contact your local law enforcement agency, giving them the original claim information as well. The more information our law enforcement agencies have, the closer we can get to catching these theives!

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david
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Sep 16, 2008 5:11 am EDT

scam checks. telling us we won a special lotto.Lucky 649 contest wth serial number [protected]. contest held onjune 27, 2008.The tax amount is $3, 980 US to be paid thru MONEY GRAM located at any Walmart stores(Wallmart spelled wrong) around you. You can call Ron Clark (on) [protected]. claim #PS 723-559 SU. From the office of Venessa Robert (vice president finance) TD financial.
address they gave is TD financial Sun Tower, 1550Bedford Highway, Suite 410, Nova Scotia, B4A 1E6. Letter dated 28th August, 2008. Received letter on 15th September, 2008. Grammatical errors by the Author of the scam letter.

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Gary Spaay
,
Sep 26, 2008 5:48 pm EDT

I recieved a letter and a check for $4, 920.00. The letter said that I had won a lottery in Canada and that the check was part of my winnings to pay the taxes of $3, 980.00 on the winnings of $250, 000.00. Some people might do it thinking that the worst that could happen is they are about $1, 000.00 better off. The letter instructed me to cash the check and call a phone number for further instructions. I checked the number on 411.com and found it to be a cell phone in Canada. My daughter called the number and started asking questions and the man that answered got upset and told her to just cash the check and call me back. He then hung up on her. This is terrible because I am sure that there are people that would see this check and deposit it and send the money to these theives. I plan to call the number quite often and harress the jerk that answers it. The number is [protected]. Feel free to call them.

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C.J. Graham
Fairless Hills, US
Mar 22, 2010 2:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

March 22, 2010

I recieved the same letter with a check for $3, 580.00 stating I won from some lottery drawing and from an entry submitted with my name and I was one of the winners in the 'NORTH AMERICA CONSUMER PROMOTION DRAW" organized for all customer of the stores listed below: Walmart, Sears, Homedepot, Safeway. They said my name was attached to an entry slip with a serial number of 5872B and drew the lucky winning numbers. I immediately went to my search engine and looked up this company called KINGSWAY FINANCIALS it took me to website of a law firm that was bringing charges of fraud against this company. The letter also instructed me to call a Claims Agent and gave me a number to call [protected], which I did not call and I emailed the Law Firm to let them know what I had received. In this ecomony with everyone losing jobs on unemployment people would jump at the chance to win something, but in this world nothing is for free. Oh the letter also states I won $35, 000.00 and the $3, 580.00 check was for payment of the NON RESIDENTS TAX which was applicable to your winnings.
As many of the other people that I have read in the comments I also would like to know how they obtained my name and address. I know this is a scam and why can't something be done about this. I was afraid to even call the number not knowing who i'd be calling. I even tried to do a reverse search on the phone number to learn it was a Cell phone. I tried to look up the company that is listed on the check and was directed to this web site. PLEASE IF ANYONE RECEIVES THIS REMEMBER YOU DON'T GET SOMEONE FOR FREE AND THIS IS A SCAM. I have spoken to an attorney who I asked what can I do so this can be stopped he suggested since I live in PA to contact the Attorney General in Philadelphia and make them aware he then said to distroy the check and DO NOT CALL THE COMPANY LISTED ON THIS LETTER. I am contacting my Local and State Representives and I am filing a police report. This should not be allowed to happen and the people responsible should be held accountable. AGAIN PEOPLE PLEASE BE SMART AND DO YOUR RESEARCH...DO NOT CONTACT THIS COMPANY OR TRY TO CASH THE CHECK THEY SEND YOU...THIS IS A SCAM!

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Dont like being duped
Binghampton, US
Oct 16, 2009 12:12 pm EDT

How do people fall for this? In all logical senses doesn't it require a sensibility to judge where this is coming from? If I received a check for approximately $3000.00 and then was instructed to send money somewhere to pay taxes so I can collect more money. Red flags are going off in every direction yet people are vulnerable to the deceit and lies. The only thing these bogus checks are good for is the shredder. NEVER NEVER NEVER NEVER send money to someone you don't know.

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matter
Belvidere, US
Jul 28, 2009 7:18 pm EDT

i just recieved a similar letter today, letter is from Woodbine Financial, Inc. / Ontario Canada, check for 4900.80, says i won $120, 00 in us dollars, and that 2800 would need to be sent to pay for taxes and fees,
my first red flag that this is fake was that my name was spelled out in all lower case letters,
second, its from canada,
third, name on the check is from TOMY CORPORATION, which i googled, they make video games, both the listed name and the bank are in CA, legit bank (MANUFACTURERS BANK)
fourth red flag was that i know the taxes on 120 grand is nowhere close to the 2800 that they where asking to cover, from reading everyone's posts here, it seems that they have changed names again, but the stupidest thing is that the phone number is still the same... like i always say, common sense isn't so common... there are three different address here, nothing is consistant, how is this scam supposed to be credible, espically that a canadain company in Ontario, has a bank account over 3000 miles away in a bank exclusive to California, all i got to say is thank god for the internet and web sites like this... to educate other people searching for hope and answers... i hope others recognize this scamers new identity and don't foolishly fall for it...

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lil'e
, US
Jul 22, 2009 11:03 pm EDT

I too got the scam envelope w/no return address. The letter inside stated it was from ING Direct. this seems to be a real company but someone obviously stole their logo for their own illegal purposes. The letter states that is is a final notice. it tells me that I am a winner from their April 16th 2009 drawing. It states that Im entitled to 450, 000$ but first I have to deposit my enclosed check of $4, 950.00 and pay a service tax fee of $3, 950.00 before I get all the money WHAT BULL ###! I have also recently been called by all these unusual ph #s. I got a voicemail a few times telling me that it was the claims department and they needed me to call them back because they have been trying to reach me for days. I'm freaking out thinking that maybe I forgot to pay a credit card bill or some old Dr. apptment fee. So like an idiot I call the # back to have the other end answered by some guy w/a thick and barely audible accent. turns out I called Jamaica! The guy was like call me back on this other #. I didn't but I did call my ph company right away to take away the long distance fee. I have no idea why I've had these instances lately but perhaps because I am registered at places for my upcoming wedding. Maybe David's bridal is giving out info. They suck there anyways. Either way I'm guessing both scam incidents must be connected somehow...If anything seems too good to be true or in the least bit out of the ordinary then I highly suggest looking into it before responding or acting. That guy up above is right, thank goodness for google or many more people would probably be screwed!

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cjenne25
Blue Springs, US
Apr 20, 2009 8:46 pm EDT

My girlfriend just recieved one from nova scotia winning 4920.00 We took it to the bank and cashed it for the full amount! no problems or questions asked! NOOOOOOOOTTTT! This is a scam and everyone needs to know. i had a close friend get a phone call from people like this. unfortunately he sent in the two grand plus to claim. he found out he wasn't gettin his 100 million dollars. we are from the midwest (KC) and we'll be sure to inform everyone we know about this scam. hope everyone else does the same.

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Holly
Wilkes barre, US
Apr 09, 2009 5:43 pm EDT

My 81 year old nana just recieved a check today 4-9-09 from standard trust, novia scotia canada, with no return address on envelope. that she won 250, 000 dollars. They sent her a check for 4920.00 told her to pay moneygram located at local Walmart. To contact lisa austin [protected], I'm glad she asked me to take a look at it and see what I thought. Since googling this she will thank god not get scammed! This is really bad, I'm sure a lot of people are getting taken advantage of.

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2:17 am EST
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TD Bank outrageous overdraft fees

In the past, I have done business with other banks, but I have never experienced anything like what this bank is doing.

I know that if you overdraw your account, there is a $35. fee. This bank charges the fee every five days until you make a deposit.

I've spoken to these cold hearted cut throats and have gotten nowhere with them. I'm a senior citizen, and if I'm not mistaken, it is against federal law to charge overdraft fees on direct deposit Social Security checks. It fell on deaf ears with these people. Since us seniors only get paid once a month, I think this is a rip off on a grand scale and should be stopped. We're talking anywhere between $100. and $200. for the month just in fees if you overdraw your account.

I want every cent this bank stole from me in fees.

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Lin Rob
, US
Aug 07, 2023 7:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a letter 07/20/2023 from a MR. ERIC M. JONES stating I inherited 9.764 Million dollars I knew it was too good to be true lol. Plus the letter has no heading verbiage is questionable so I decide to research Mr. Jones and I was correct. Scam!

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Mr ant ball
, US
Apr 15, 2023 2:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a letter signed by a Michael Keller. The letter states I am the closest relative of deceased James Baldwin who has a dormant bank account with a balance of 47 million 500 dollars!

I knew immediately this is a SCAM

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ScammerMail
, US
Feb 15, 2023 4:35 pm EST

Received a letter stating I’m the next of kin for a 9.2 million account. Do people really fall for this stuff? People need to get a real

Job.

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StanleyD.
West Hartford, US
Dec 14, 2022 10:44 am EST

I want the bank to approve my card for on - line services, that's it! The employees in the FRAUD DEPARTMENT have taken away the right I have to use my card to make purchases! I demand you approve the transactions and I will pay the bill. Simple!

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John Honjiyo
, US
Nov 16, 2022 4:49 am EST

Dianiel Tiber posing as an emplyee daniel@tiberwealthmanagement.com

Say you have 9.2 million dollars from my relative who dies in Canada. Received letter dated 10/27/2022 Says he is acct mger for TD Canada Trust Bank

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Henri Casanova2
Fairfax, US
Nov 01, 2022 10:11 pm EDT
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TD Bank customer service changed payment agreement after receiving refund check from dealer without my knowledge.

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Lawrence Rueter
, US
May 12, 2020 3:27 am EDT

Wanting to know if I was related to James Rueter? Was using your bank name. Just thought I would let you know. Investment of 47, 500.00 dollars!
Well I see on internet this is a SCAM!

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Lawrence Rueter
, US
May 05, 2020 11:51 am EDT

Need to update error 47, 000, 000.00!

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jean freeman
, US
Apr 19, 2020 6:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a letter from td canada trust bank ontario, canada.
Next of kin to customer deased geo freeman citizen of my country for amount of $9.2 million. I know this is a fraud because i don't have any relatives in canada. I just want to make you aware so that know one will send anything to this scam.

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TKR60
, US
Dec 10, 2019 3:40 pm EST
Verified customer This comment was posted by a verified customer. Learn more

After 6 monts bank refusing to pay my bonus of $500

Staff including managers are uneducaded so ruth nesty and unprofesional. They trow me out of the branch when i come to look for my bonus.

Bonus is posted on line under
Www. Magnyfymoney.com
Www. Nerdwallet.com
Www.investorspedia.com

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