Tarps Plus / shipping
TERRIBLE order page protocol and customer service.
The order page submitted after one click (no review window, no ability to agree on shipping costs) It accepted an order with no last name and no country entered and then defaulted the country to the first one, alphabetically, AFGHANISTAN! That's right, California, Afghanistan... And charged $134 shipping for one tarp (should have been $8!)
I called, horrified that the order went through without being able to see what the shipping would be. They managed to send the tarp but have yet to refund the shipping difference - it's been a month!
They keep saying someone else has to approve it, the shipping & refund dept. is not part of the same company - must be a third-party drop-ship affair.
No way to run a business. I just wish there were more places to post complaints.
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