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Tarps Plus / shipping

38940 Trade Center Dr.Palmdale, CA, United States Review updated:
5
Contact information:
Phone: 1-800-838-3057
TERRIBLE order page protocol and customer service.

The order page submitted after one click (no review window, no ability to agree on shipping costs) It accepted an order with no last name and no country entered and then defaulted the country to the first one, alphabetically, AFGHANISTAN! That's right, California, Afghanistan... And charged $134 shipping for one tarp (should have been $8!)

I called, horrified that the order went through without being able to see what the shipping would be. They managed to send the tarp but have yet to refund the shipping difference - it's been a month!

They keep saying someone else has to approve it, the shipping & refund dept. is not part of the same company - must be a third-party drop-ship affair.

No way to run a business. I just wish there were more places to post complaints.
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  22nd of Mar, 2010
Agree Disagree 0 Votes
Ace Canopy / Tarps Plus has a terrible order page protocol and customer service, which I was unaware of because their webpage has the look of a reputable company. The first red flag came when they did provide an email confirmation receipt when the order was placed. They would not verify the chemical component of their flame ###ant when requested, and sent a tarp despite a change order. They refused to provide a refund and credit an account when tarp was returned. They said a replacement tarp could be ordered via online. Since their online service was questionable, I requested to speak with their sales department. I left a voice message which was never returned.

After researching reviews of Ace Canopy / Tarps Plus at: https://www.complaintsboard.com/bycompany/tarps-plus-a44964.html

I contacted BBB Colton when Wells Fargo Bank would not take action. As a result of BBB Colton's intervention, my account was fully credited.

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