Borderlinx Complaints & Reviews

Borderlinx / they kept all my items value $270us

Aug 21, 2018

Borderlinx I asked borderlinx to consolidate my shipment, suddenly I got an email saying they will close the united states office, I tried several times to ship my things and couldn't do it, I wrote several emails asking for help, if they answered it was thought, and most of the times no answers at...

Borderlinx / abandoned products in usa of $2,150

Jun 15, 2018

I have $2, 150 in products at the Borderlinx Ohio warehouse that were just abandoned. Prior to abandonment, I called customer service multiple timesto try to get the goods released from a security hold and reshipped to my address in the USA. Customer Service (what a joke) now says "there...

Borderlinx / lost my package/poor customer service

Apr 11, 2018

They have had my package for 10 days at the new facility in Lockburne and can not not find it now. Horrible India based customer service with attitude and no help. No North American customer service contact available. They claim 24/7 customer support but emails not responded to for 24... / lost packages, unresponsive service & follow up won't refund

Feb 20, 2018

I purchased an echo from Amazon in December 2017. The item arrived at warehouse. I paid to release the package via DHL. The package did not move. When I checked with DHL they said that Borderlinx has not given them the package yet. After more than 2 months of back and forth...

Borderlinx / excessive charges in shipping

Feb 13, 2018

On January 13, 2018, I bought one Lenovo Yoga Pad and accessories from Amazon for shipment to Borderlinx. Upon receipt I was stunned to see that the cost of the shipping (to Mauritius) was excessively high, exceeding $250. When I drilled down in the details, I found that: 1) they were...

Borderlinx / shipping

Jan 26, 2018

The worst. Their shipping is not cheaper than alternatives albeit may be a bit faster. You are better off asking a friend to stick your item in a bottle and throw it in the sea. They seem to indulge in very consumer unfriendly practices- one being sharing storage for items you may not know...

Borderlinx / missing items

Jan 24, 2018

Do not use Borderlinx. They charged premium price for shipping of goods from United States to Singapore but service is totally horrendous. I order my merchandise during Black Friday and used Borderlinx to ship it to Singapore. Suppose to arrive before Christmas but until now the goods ha...

Borderlinx / waiting for product to enter my suite ready for shipment

Jan 23, 2018

The product I purchased 24th December 2017 and delivered to BorderLinx on 29th Dec 2017 is still not showing ready for shipment to me in Australia, I am very upset with this long delay having spent over $200- on my product. It seems lost in the system; have used livechat several times a...

Borderlinx / borderlinx - unnaceptable service - 20 days after they received my package and still it's not shipped

Dec 13, 2017

I have been waiting 22 days and still my camera lens (650USD value) is not yet shipped. Their chat service is literally useless, I have been waiting for hours for an answer. I opened an issue with them and still thery are unable to help, they told me to wait as they face backlog issues due...

Borderlinx / shipping company

Dec 11, 2017

I ordered a stroller from a merchant in the us and arranged to have borderlinx ship the package to the uk. The merchant sent the wrong item and arranged with borderlinx to have it returned to them. Borderlinx provided a shipping confirmation (2 weeks ago) for the returned item but have not...

Borderlinx / inept customer service, outrageous fees

Dec 02, 2017

I will keep this brief. Be very careful about using this company. The charges to ship something to Indonesia were so high that I couldn't practically follow through with it. Example: a box of candy and little gifts costing $100 in US was going to cost over $400 to get to me. I needed to...

Borderlinx / paid for service that was not provided

Nov 01, 2017

Borderlinx - Poor service. After 21 days of them being in possession of my package order 4147595 suite [protected] I am still being told my shipment date is unknown because you moved locations. You charge a hefty sum and that is not reflective of efficient service. I follow up everyday and...

Borderlinx / my items is missing and very poor service

Oct 28, 2017

I m prefer some items through amazon almost since one month ago and I did not receive any mail from them and I spoke with them every and nothing at the end the are send for me one mail (the are said ur items is ready to ship, when I check my account is nothing fake service and fake action...

Borderlinx / international shipping

Oct 27, 2017

Borderlinx - Poor service. After 16 days of them being in possession of my package order 4147595I a still being told my shipment date is unknown because they moved locations. They charge a lot and that is not reflective of efficient service. I follow up everyday and all I am told is "sorry...

Borderlinx / don't do business with them

Oct 10, 2017

If you avoid troubles, then this company is not for you. They will give you a hard time working like a piece of crap. I used them several times and every time there was something wrong. I used to send several items at once and it was a mistake because they miss them. How? I don't know. When...

Borderlinx / missing parcels

Oct 06, 2017

Borderlinx Beware scam. 7 of my parcels are missing on top of the other one they lost back in january. After they lost one parcel in january and it took me so many correspondance to get it refunded, I stop using their service. I decided to give them another try and 80 parcels to be shipped from...

Borderlinx / delays in processing my products and ship them to me.

Sep 30, 2017

I am getting really nervous with this company. I know they received my goods on September 15 2017 I have called (livechat) 6 times and the excuse I get is backlog due to US warehouse move. I have emailed myself all the live chats. The first time I ordered everything went really smoothly...

Borderlinx / excessive charges, no repack and hidden vat.

Sep 20, 2017

My advice is: Stay away from Borderlinx. They provide you with a cost calculator, which makes their pricing look good. But, after you get your orders delivered to them, and when you are about to ship them to your address, additional VAT is charged (20% german VAT in my case - they never...

Borderlinx / no response

Aug 08, 2017

I shipped acrylic colors in May & similar products in July were declined to be shipped - reason given was flammable goods. I sent Borderlinx all Material Safety Data Sheets proving it was neither flammable nor hazardous. They agreed to release the shipment and I paid for it. It was a part...

Borderlinx / scam/fraud among agents

Jul 20, 2017

The agents at Borderlinx seem to be stealing all the products that were delivered into the Hub. UPS had proof of delivery with the following details: According to our records 1 parcel was delivered on 07/12/17 at 10:35 A.M.. The shipment was received by BOERNER as follows: However, Borderlinx ha...

Borderlinx / one item successfully, sent a month after it is prohibited

Jul 10, 2017

They successfully sent one item last May 2017. We ordered the same item in June and now they are refusing to ship coz they said it is flammable. We informed then it was successfully ship before but all we get is a generic response. We raised a complaint amd until now no one tried to...

Borderlinx / customer service staff is glib and ineffective

Jun 10, 2017

When goods are delayed causing great frustration since there will be on one home to collect them, Borderlinx Customer Service was alerted. Adding to the problem instead of giving assistance, Borderlinx staff Ms. Lodwal was glib, patronizing and inactive. Customers do not need statements like "...

Borderlinx / excess airway bill & invoice provided by the shipper

May 26, 2017

With reference to the shipment Id no [protected] I would like to review my custom duty fare. The parcel was received by borderlinx on 5/4/17 still not reached my hand.The cost of the item shipped was 70$, but the quoted value was 110$ by borderlinx which had abruptly raised the custom duty...

[Resolved] Borderlinx / account locked with no reason.

Jan 22, 2017

Avoid this company. Basically one of worst companies i ever used. Store where i buy items does not ship to my country so i had to create borderlinx account. My husband also created account for his business, since sometimes he need specific items, that cant be shipped to my country. Item...

Borderlinx / locked account

Jan 21, 2017

Being a UK resident I purchased items from the UK to be shipped to Indonesia. I received email from boarderlinx to advise goods had been received in their warehouse and to proceed to pay forwarding costing. After doing this and waiting a few days I went back online to check progress of...

Borderlinx / borderlinx damaged my items prior to shipping!

Oct 19, 2016

Careless employees at Borderlinx damaged my items prior to shipping and then followed it up with a customer service nightmare. I honestly cannot determine whether their conduct was due to incompetence, dishonesty, or a combination of the two. I had four items shipped to my UK Borderlinx addre...

Borderlinx / spam alert!!

Jun 07, 2016

Used Borderlinx for ages and must say that I really liked their customer care service and the whole idea itself. But few months ago I've started getting tons of spam from Borderlinx and I get at least 20 spam email every day and I'm already so tired of deleting them! I tried to unsubscribe...

Borderlinx / they do nothing to resolve any issue!

Apr 21, 2016

Used Borderlinx and was very disappointed both with their terrible products and their highly unprofessional customer service. I decided to delete my account because I did not want to deal with these scam artists any longer. Asked their customer service to cancel my account but they did...

Borderlinx / stay away from borderlinx - scam thieves

Mar 22, 2016

Borderlinx Borderlinx is making money by voluntarily not providing you an accurate simulator to check if a product is eligible or not for shipping. Their online simulator will show you that the product is eligible and then after you receive it it's prohibited but they want to charge you 35usd to...

Borderlinx / unethical behavior - liars thieves

Mar 10, 2016

Borderlinx This is my room number [protected] I used their services a few times in the past and I was happy but they changed. I made a simulation on their website to estimate the cost and to check if the products I want to purchase are not prohibited and it was fine. (Haircare products). I bought two...

Borderlinx / wrong shipping cost

Feb 23, 2016

Recently I purchased some items online and used Borderlinx. I must say that their customer service is polite and friendly, but very unprofessional and unhelpful. I will not use them again, because they could not fix my issue. They gave me completely wrong shipping cost, what I find pretty...

Borderlinx / waste of money

Feb 17, 2016

I decided to try Borderlinx service but that was the biggest mistake I've ever made! I paid a lot of money to have a shipment sent from the USA to China. Weeks passed and my package was never delivered! I contacted customer service and was told that the package was stuck in customs! I...

Borderlinx / worst shipping service ever!

Feb 08, 2016

After years of searching I finally found something that I've always wanted! So I made an order and was so excited with my purchase! But Borderlinx damaged my item by slashing the envelope open with a box cutter! I contacted them and complaint, but they said that it was not their fault and...

Borderlinx / warehouse/ customer service

Jan 16, 2016

i had a parcel that was delivered on 12 January, 16 and received by the same person who received my other parcels. Nothing came into my suite so I contacted you and I was told that the package was mis- delivered as it wasn't received into your address. I contacted the shipper and the...

Borderlinx / lack of proper disclosure steps regarding goods that borderlinx cannot ship

Dec 26, 2015

I would like to report my experience with Borderlinx USA in Jan 2012. This shipping service has many loopholes for the unwary customers and that this is a very unfair system. I have registered myself well before 2012. During the registration process, there were no steps in ensuring...

Borderlinx / has insufficient knowledge to perform your job

Nov 01, 2015

It amazing that Bordelinx does not have the knowledge about sales taxes in European Counties. They only know 21%, while in Netherlands on food is 6%. By lack on knowledge, they overcharging Customers. I spoke to them and they told me that I ( Customer ) had to proof the 6% !? Apparently... / warehouse - bad service

Oct 02, 2015

Client number : [protected] very bad customer service and very bad warehouse, I have 6 batteries with them and they said that they will split the shipment for me in 4 parts and I waited 2 days just waiting for their warehouse to split them, today I got message from them that they split the...

Borderlinx / crap shipping and worst support

Aug 23, 2015

Borderlinx support is one of the worst support service and they try to wash their hands of even if they are at fault. Even if you send them a mail on the claims with pictures and everything still they try to wash of their hands citing the original shipper issue. What a crap service. They...

Borderlinx / negligent, cheating and disgraceful

Jul 13, 2015

At the time I registered as a member, Borderlinx was not a "3D Secure" merchant. Customers were not required to have a mobile phone in order to pay by Citibank credit card. Used Borderlinx services and paid by Citibank credit card several times with no hassle. Borderlinx sebsequently participated...

Borderlinx / a scam

May 27, 2015

Borderlinx is a scam! First, it charges a ridiculous amount of money. In my case, the delivery fee is worth almost as much as the item to be shipped. The expensive price would have been okay had the service been good. But it was as bad as it can possibly get. The delivery was delayed, and...