Taco Bell
reviews and complaints

My wife and I went to the Taco Bell at 26 Mile Road and Romeo Plank in Macomb, MI
The cashiers Amber P. Rocked! But . . .
As we were eating the drive through person went on break. Standing outside in front of the store she lights up, granted I'm a smoker but I would never stand in front of a store I'm working at smoking cigarettes talking in my cell and SPITTING all over the ground.
Needless to say we were completely grossed out. Didn't finish our meal. I told my wife I bet she won't wash her hand. SHE DIDN'T.
Had I seen her out there when we first drove up, we would have left.
But, because we were inside chatting and eating and saw the entire thing. We won't be back.

Good Morning All,

I would like to log a Consumer Compliant against Taco Bell 029372, 6664 Security Blvd, Baltimore, Maryland [protected]. On 16 November 2017!@12:19:23 PM I purchased the Craving Valued Meal advertised at $5.00, but was charged $5.99. The person that help me Charles O indicated to me that the Computer was providing a incorrect charge of $5.99, Knowing this I asked him was a planning on honoring the correct advertised price? He indicated to me that he would fix this later. okay, rather than fix the problem then he adjusted my sell to reflect a Senior Discount of $0.60. making my sale $5.39 Plus the taxes. My order was for the dining room and the whole time I was there transaction, after transaction was taken incorrectly. I explained the Mr. Charles O that I was a Weights and Measures Inspector and that practice was not correct and that prior to making any additional sales the advertised price would have to be provided to the consumer. After dining at 14:00 and when I was to leave the pricing had not been corrected. My order Number was 269442.

V/r

Thomas C. [censored]an Jr.
1909 Edgewood Street
Baltimore, Maryland 21216
[censored][protected]@aol.com

We ordered 6 items and when we got home, everything about our order was wrong. When we called the manager to tell him the problem, we could hear the worker in the background telling him that she did not make our order wrong. It was very rude and we completely wasted $20 dollars. Having a diary allergy, I can't have sour cream or cheese and it was loaded in all of the items despite the receipt stating it should not be on there. Very horrible experience!

EVERYTIME I buy a beefy 5 layer burrito it either has barely any beef and is loaded with beans or has nothing but beans. And even when I order it with no beans it is the same outcome. And also lately when I order the cheesy potato burrito there is also no beef. I used to order these things 3 years ago and there was plenty beef on both. I don't know what's going on. This is occurring at multiple locations.

I was ordering what I usually order because I always get one thing Taco Bell and it is the Gordita combo. I also order a chalupa for my mother. I got to the window they handed the food, I check and I have two chalupas. Call this employee back showing her the food saying it's a mistake. She keeps claiming to me that it's the right order and that I have one gordita and one chalupa. How do to taco that look exactly the same are different. She had called another employee who said the exact same with a very nasty attitude and left the window without letting me response. That the worst experience I've had at a fast food restaurant. Pick your staff better next time and find people that actually know your products.

At least 2 to 3 days a week I go in the morning to eat breakfast and they are not open until they feel like it because their staff is not showing up at their suppose it time. I want a warm breakfast in the morning and I can't get it because your store is not open this must be rectified just stayed in there today 17 cars went in and out and five more went into the diner but with no luck due to no staff

I am a very loyal customer of Taco Bell, for most of my life. I have spent thousands of dollars with your restaurant. An now I'm very unhappy with the service you're providing everyone. I order a grande meal, a nachos Bell grande, 2 burrito supreme, a taco supreme, and 2 sodas. I asked for plenty of fire, and hot sauce. I received 5 packs of hot, and 3 packs of fire. That's 8 packs of sauce for 15 burritos and a nachos Bell grande. So I asked for another hand full of sauce, and I received 3 more packs. So at this point I'm pissed off an I had to go to the grocery store to buy sauce for my meal. Because your employees are scared to give anyone sauce. And this isn't the first time this has happened, it's every Taco Bell I've been to recently. So I'm done begging for sauce at you're Establishment. My order is almost $30 each time I visit your restaurant. Which may not seem much, but I'm not the only one not happy about this. So "congratulations" Taco Bell has officially become known as the "SAUCE Nazis" . If your going to hoard your sauces like this you should at least have them on the menu for purchase so I can buy them. Just charge me more for my meals, an give me the sauce I want. Quit making me beg for sauce, its degrading for me and I'm not going to plead for sauce, I'll just go somewhere else, an let them have my money. Signed, tired of begging for sauce!

There is a manager at the grove oklahoma store. He is missing teeth, and often has blood shot eyes. He and his coworkers were openly discussing drug use in the store. Not only me, but my son as well, heard their discussion. I do not appreciate my son being exposed to drugs at a family restaurant. When i brought this up to others in the community, they told me that they have seen this same manager smoking marijuana in the dinning area or parking lot late at night with other employees. It is obvious that he is under the influence of something. I do not understand how an employee can get away with this. I have only witnessed it in the late night or evening shifts.

I ordered specifically a beef quesarito and a crunch wrap, finished my crunch wrap and took a bite into the quesarito. Not only is there almost nothing in there, it's smashed and there was no beef in there at all. There was chicken instead. I am severely displeased with this quality of work done on my food, I wish to be compensated for the time and money I had spent on this screw up.

The restuarant was DIGUSTING dirty, the workers rushing to make the orders, making mistakes, not watching what they were doing, The counter where you make the food was very dirty, We wont be going back to that location no more, , other customers were complaining as well of how dirty the food counter was and how they never wiped anything down, poor amount of product we are paying for this food we should receive a decent amount of meat etc, lettuce and tomtoes, cheese, etc, etc, this store is a new store here in Hamilton Ontario, , its DISGUSTING, the tables are never cleaned off, ,

Went thru the drive thru on dixie at 4643 dixie highway. Was given wrong order and i looked at it and told the girl that it did not look like my order. She assured me it was so i left and drove home and then got ready to eat and it was the wrong damn order. I tried to call the phone number on receipt and it wrang the entire time i drove back there with no answer. I wanted my money back at this point did not even want the food. The manager never even came to refund my money so they remade my food and it was still the wrong thing. I want my 14.24 cents back. I threw the food in the trash and gave up. They could not get nothing done right at this taco bell to save their lives. It was the sadest most pothetic thing i have ever seen in a business that supposedy values its customers. I will starve before i go to another taco bell. I want my 14.24 cents...

Me and my husband went to the drive thru. I asked for a smothered burrito and he said "we don't have that tonight pick something else" you could bearly understand him so I asked for the cravings box. I looked at my husband to see what he wanted and the guy said pull forward. I told him I still had more to order and he said I already put your order through now pull to the window. He was very very rude. We didn't even want to deal with him and his attitude so we just left. Very disrespectful and we will never go there again.

My husband and I visited the Taco Bell today in Hastings, MI.
I paid $15.01 for 2 "7 layer burritos", a Lg & Md drink, and a 2x Chicken Bowl.
The 7 layer burritos were pathetically meager in content and may as well have been soft taco supremes considering the price we paid for them.
My husband inquired about them but got mostly excuses about cutbacks on calories, etc...?
We were VERY disappointed and felt misled by what should have been a very FILLING meal.
I STRONGLY SUGGEST that if Taco Bell is THAT concerned about cutting calories, they should consider offering a choice of "regular" 7 layer burritos with acceptable content comparable to it's presumed name as well as a "low calorie" choice so one does not feel cheated paying a high price for "7 layers" of next to nothing.
If we had wanted that, we'd have just paid for the soft taco supreme.

Respectfully,

Heather & Rick Melkonian
1815 U Drive
Hastings, MI 49058

On 11/17/17 i went to taco bell on steele-creek/ south tryon st and got 2 xxl burrito one steak and one chicken when i got my order the first time it wasn't extra chicken nor steak so i went in the inside and i had to go back cause it was hard rice on the burrito when i went to take it back i was told by the manager keisha that they not going to keep remaking my food said it with an attitude and was very rude and unprofessional and loud talking

My friend from Columbus came up and we wanted to try the naked egg taco because the cling on was in window and this was on November 12, 2017. The guy (anthony) said they no longer carried them and they weren't any good anyways is what he told us. So my friend then said well why do u still have the cling on in window, the guy (Anthony) said that they haven't gotten to take them down yet. This is just false advertising. Could you please make sure you tell your stores to take down these cling ons if they are not selling or carrying this product. We were all excited on trying this product too. I then drove by the same taco bell on November 17, 2017 and the cling on is still up!

I was looking for an email address to send my pictures of the bone I bit into when eating a crispy chicken quesadilla on 11/14/17 from the endicott street in danvers mass. I didn't go in because I ordered thru drive thru and left the area before I realized it. I'm just glad it wasn't a child that could of choked on it, sharp hard piece. wasn't able to add my pictures but if you have an email address I can forward to you, or send the actual thing to you.

This evening 11/16 at around 7:30pm I ordered $46 worth of food for family and friends. The employee ERIC at the MANASSAS JUNCTION SHOPPING CENTER in mamassas Virginia. Was very rude over the speaker, did not greet me when I drove yo window, ripped card out of my hand to pay. I was very disappointed. I gave the restaurant a call after I left to make a complaint and the manager ABDUL was laughing at me over the phone. I became even more frustrated and disappointed so that is why I'm contacting you. I have never been treated like this and this my first time ever making a complaint. Very disappointed. Thank you

I had two parts of the order. Three crunchy tacos with no lettuce. They came with tomatoes, lettuce, and sour cream. My friend ordered a steak burrito and supreme taco. The burrito was ground beef. We waited 20 minutes in line for none of it to be right. One of the drinks was wrong too. We ordered a Pepsi and a Mountain Dew and got two Pepsi's. We didn't notice until we got out of the drive through.

Allocation saw mill river road elmsford my. Extremely dirty facility. I would have pulled out of line if I was not barricaded in. Very poor customer service. Overcharged. 1 item missing. Quality control is horrible, soggy "crunchy"taco supreme. Taken out of bag immediately. Old brown, lettuce and tomatoes were basically mush. Stale tasting beef. Dried out cheese on tacos, hard dried edges of chicken on chicken soft taco. I said small sized drink with t3 order was charged for and given large, speaker for drive thru order taking was not only extremely dirty, splashed with massive amounts of commercial fryer grease and bent up almost beyond recognition. You could barely hear from it. When I asked the gentleman to let me know what kind of drinks they had. He responded, I barely caught the latter half of Dr pepper as"per" I asked him to repeat twice, and again I heard only muffled unintelligible gibberish. I just said lemonade and hjoped for tge best. There were no drnks listed on menu board, which is so fundamentally flawed, words cant begin to describe. I had one bite of my "crunchy" taco, which the shell was so soggy it stuck to the warapper and pulled away from the taco. Allowing just about all of the contents to come pouring out. I took a bite of what was left and threw it away. Grabbed the second out. Pulled it slowly away from the wrapper. Only half the soggy shell came off this time. I managed to get a one big bite and start to chew, just before the flavor kicked it at the same time as my gag reflex. That, along with the 3rd "crunchy" taco, joined the first in the trash can. I grabbed my chicken soft taco with sour cream, which I was charged an extra 1.00 for. Took one bite, only to hit chunky, hard bits of chicken, along with extremely mushy, almost fermented tomatoes, the faint taste of unnatural fermentation along with the crunchy, dried stale chicken enveloped my whole head with a rotten, putrid flavor and I was no match for the almost immediate gag reflex and subsequent projectile vommit that spewed uncontrollably throughout the front seat of my car. To say this was a terrible experience would be an understatement . Is it enough that I will never eat here again? No, no it is not, I will share this experience as far as possible, not leaving out the fact that, having had only 3 full biteslof this dreaded dining experience and almost immediately throwing up what I hadd eate n and more, this meal still managed to give me severe diahrea for the next 6 hours and I will never eat at taco bell again

Me and my fiance just went through the drive thru at the store at 1580 Vann Avenue in Evansville Indiana at 11:52 pm on 11/14/2017... We only ordered two supreme soft shell tacos with no tomatoes and no lettuce on either with extra sour cream... When we got to the window... There was a very rude lady from the get go... No hi or anything... Just the amount we owed her... She hands us our bag... Then change... Then we had to ask for the mild sauce we weren't offered it. We pulled off to the parking lot of the grocery store next door because there was other customers behind us. My fiance opened the bag and there were two hard shell tacos... We had asked for soft. So seeing there were no other patrons in the drive thru at the moment we pulled right back up to the window. The woman working the window asked us if there was something wrong and we told her it was supposed to be soft shell... And she snatched the bag from my fiance hand and then slammed the window shut without even an apology or anything... She then got the manager... Robyn. We told Robyn about the actions of her employee and asked her the girls name that had been so rude and she did not give us the girls name just handed us a bag of two tacos... We left. With no sauces... No apology from either of your employees... And two terrible tacos... I don't know exactly what they did to his tacos but what was on them was not your regular taco meat... It was very spicy and looked almost like a chili... We will no longer be customers at your franchise. And that will be a big loss for you because we eat there at. Least twice a. Week and we have teenagers so our order is usually quite large. I believe that you will lose many more customers due to your terrible employees and their terrible customer service skills.