T-Mobile / my phone lost in warehouse
On April 29th I switched from my previous provider to T-Mobile, with the Family plan of 2 lines. Also I purchased from t-mobile’s website two iPhone 5s. After I started to use my phone, I found that it was defective /it turned off automatically several times during usage/. So next day I placed the replacement order via phone. I WAS CHARGED $152.19 FOR THAT REPLACEMENT ORDER AS WELL. On May 16, the same day when I got my replacement iphone I sent to T-Mobile's warehouse the defective one. I packaged it
personally at the UPS station. Warehouse received the device on 05/21/2013 at 10:00 A.M. I have UPS
confirmation. After my calls over two weeks they kept saying it was returned but not processed, and this could take up to 30 days. Today again I called but this time I was told that warehouse received the package but the phone wasn't in it!!! I physically packaged it myself in the UPS station and was very careful to do all steps and I sealed it in front of the UPS clerk.
I have terrible experience with T-mobiles warehouse... First I get defective phone from them, then instead of 1
business day I got my replacement in 8 days…I was with that defective phone for 8 days…it disconnected several times during my conversations…I don’t want to explain what that mean for me and for my business. Now I can not get my money back because it was lost in warehouse...!!!
I know other people have had problems similar issues with the warehouse lost phones or messing up the orders.
Does anyone have any advice? I am very disappointed and frustrated .I am trying to get my money back for appx. 20 days. but still there is no hope in the horizon. If anyone has had a similar issue and was able to solve it, I'd love to know what course of action got this resolved for you.
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