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Symantec Uk Norton / charges without any reason

1 France Review updated:

My lst protestain against symantec who never replyes :
My key products vvpfw63wvwvwk42jtytvtvfvyj7
Account number : [protected]
They are swindler or crook, and very stupid and crazy : i’ve cancelled and have not been using all your products since 2007, because norton doesn’t give me satisfaction, norton being unable to eradicate every virus that enters into my computer.
They stoled me, taxed me about eur 30, 12 on february 2008, so that I sent them a confirmation of my cancellation.
They sent me the following mail :
This notice is to confirm that you have elected to opt out of the automatic renewal feature for your norton antivirus subscription. as such, symantec will not automatically renew your norton antivirus product subscription.
Your current security protection will expire in 371 days placing you at significant risk of losing the critical internet threat protection counted on by millions of users daily.
Customers with up-to-date subscriptions automatically receive protection at no additional charge as they become available.
If you think you have received this notification in error or incorrectly cancelled the automatic renewal feature, please contact customer support.
And this one :
Dear jacques dibon,
As part of norton automatic renewal service, symantec has automatically renewed your subscription by charging your debit or credit card. your subscription has been extended by 12 months.
You enrolled in norton automatic renewal service when you purchased your product subscription. norton automatic renewal service allows you to continue using norton antivirus without interruption and helps ensure your system stays protected from the latest online threats.
You do not need to do anything! thank you for your purchase.
_
Invoice/order details
Order number: vab21817465
Date of order: january 16, 2009
Product serial number: xjrpxp7dw99r


I answered them :
No matter of renewing my subscritpion. I have not been using your services since more than a year. it is the 2nd time you steale me money. I have already said you that I did notwant any symantec renewals
You must cancel all the services I subscripted aith you 3 years ago
It does not matter that you make anything for me. I am now with trend micro. clear?

Please consult your files where I said you that I did not want you, last year.
Ii am going to make stop payment of my credit card
Regards
In spite of my correspondence protestation, they one more time stolen me eur 30.10 on february 29th

What must I do to make explain them that I do not want no more norton and symantec? and this fact since about two years and half. I demand that they return me eur 30.12 this sum appears on my account as : norton annual r gb [protected]

Regards

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Comments

  • Na
      26th of Feb, 2009
    0 Votes

    This morning I renewed my annual Norton Internet Protection service. The cost to renew is $49.99

    15 minutes after renewing, I logged into my online banking & in the pending charges were 3 separate charges from Norton!

    Two fees for $49.99
    One fee for $59.99

    That's $157.97 dollars.
    That's $109.98 more than verbally discussed.

    The person that helped me was Pavankumar Munnalal Shrivastav from Symantec Support.

    I spent over an hour with someone on the phone that could not correct the situation before being transferred to his supervisor that offered the same rhetoric nonsense.

    A+ on your customer service mate!
    Now refund the money from the unauthorized charges!

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