I bought the Norton 360 anti-virus from Fry's electronics. I already had the Norton anti-virus on my machine (Vista) that came pre-installed. The license had expired. They have a $20 mail in rebate for upgrades. The instructions for previous owners of pre-loaded (OEM) software products are as follows:
1. Go to the help/About screen in your pre-loaded software
3. Scrn print
4. Send the printed image of the help/About screen
Now, the old norton anti-virus does not even have a help/About screen. On clicking help, it goes to the help screen without any information of the product etc.
This is a SCAM - watch out, you will most likely miss these instructions or you will give up searching for the help/About screen. Even if you do manage to find the help screen, they may reject it as there is no definition of what the help/About should look like. Fortunately I did not open the software and will be returning it.