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Suntrust Banks / cash rewards

1 Glen Allen, VA, United States

In January (I believe it was on the 11th and on the 17th) i requested twice that my rewards be cashed out and put into my checking account. I am told the money went into a wrong account. I don't know if I gave the wrong number, or someone in the bank did. It doesn't matter. I have been told repeatedly, like every 2 days, that the money would be in my account in 2 days. 2 days would pass and no money. This has been going on for about three weeks now. The decision maker is well insulated, because all I can get are entry level
people, who can't resolve the issue. The last four digits of my credit card are:
4389. The amount I am looking for is: $191. and change. PLEASE, is there someone who can resolve this? Why should I wait for the money? The bank should be able to put the money in my account, and deal with the person who erroneously got my money afterward.

Ma
Feb 9, 2018

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