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Suntrust Banks / cash rewards

1 Glen Allen, VA, United States

In January (I believe it was on the 11th and on the 17th) i requested twice that my rewards be cashed out and put into my checking account. I am told the money went into a wrong account. I don't know if I gave the wrong number, or someone in the bank did. It doesn't matter. I have been told repeatedly, like every 2 days, that the money would be in my account in 2 days. 2 days would pass and no money. This has been going on for about three weeks now. The decision maker is well insulated, because all I can get are entry level
people, who can't resolve the issue. The last four digits of my credit card are:
4389. The amount I am looking for is: $191. and change. PLEASE, is there someone who can resolve this? Why should I wait for the money? The bank should be able to put the money in my account, and deal with the person who erroneously got my money afterward.

Feb 9, 2018

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