United States - 30303-2904
I had to vent this somewhere. How can SunTrust be so bad at what they do?
I had been with SunTrust for more than 7 years, a faithful customer and somewhat biased towards the home team. That all dropped the day I realized I put a "3" instead o f a "4" for the month category under billpay.
SunTrust sent out a check for $980 to my landlord, who cashed it. Since I have a savings account, I don't put a lot of money in my checking, and it was overdrafted. Now, some banks don't cash the check, and you must pay a $35 returned check fee. Not SunTrust. They sent the money out and charged me $35. Ok...
But it doesn't stop there. Though I acceded to their demands and have been getting paperless statements, they figured the best way to contact me about this overdraft was to MAIL me a letter. Four days later, I get a later from SunTrust saying my account is overdrafted. I look online, and see that a check went to my landlord that wasn't supposed to. I go into SunTrust the next day and expain it, and the bank manager says that the excess charges that have racked up since that day ($250) are not their fault, because I put in the date wrong, and so I can't get a refund. I explain to them that is was a simple input error, but the woman was adamant, saying I should be "grateful" that SunTrust took the "courtesy" to pay my incoming charges. I said, LADY! It's not a courtesy when you charge me $35 per transaction, and can't even email me when you're spamming me with junk everyday!
In the end, I switched to BANK OF AMERICA. I don't know, maybe they will suck as well, but I know one thing. There overdraft protection is free, and they provide me alerts when my account goes below a certain amount. To me, those two things are the LEAST SunTrust could do.
This letter is being written to document the negative impact the financial institutions are having on our current economy. My name is Jeff Schwarz, and I am one of the largest, private commercial landlords in North Carolina. I have been both an incubator of small businesses and partner to large businesses in the market for over 45 years, and, until recently, have had an outstanding relationship with over 70 community banks. It has recently come to my attention that a local financial institution, SunTrust Bank, refused to renew a small commercial loan that they had owned for 5 years. Immediately, I had one of my employees request renewal terms, and received a response from the bank in less than one week: 12 month renewal, 12% interest rate, 1% origination fee to the bank, and all updated third party reports. These terms are a disgrace to any investor, large or small, and the American public should not have to be forced to deal with issues such as these during this economic crisis. Banks can only make money by lending money, and for an institution such as SunTrust Bank to deny credit, or offer terms that may as well be saying no, is absurd.
As an upstanding member of a small North Carolina community, I am not going to sit back and allow these financial institutions to crush the American Dream. I would like your help, as our elected official, to make an example out of this event and help us, the consumers, fight through this economic turmoil. Consumers are giving these banks billions of dollars in TARP funds, and are not getting anything in return. I am outraged, and hope that you are as well.
Suntrust Bank and I have heard that others do it as well, but I only have actual experience with Suntrust. When an account go nsf, the bank holds electronic transactions and small debits to your account and Processess the largest transactions first. The time span varies with slightly with the posting deadline, ie weekday or weekend, but they post the largest transactions so they can charge you a $35 fee for each of the smaller ones.
Example. I wrote a check for $100 and did not log in in the register. Later that week when the check was posted to the account, I watched as they withdrew 8 minor transactions and processed the check. Then they reprocessed the small transactions, $3.95, $8, 00, $14.75, $22.00, $5.50, $6.69, $10 and $5.79 and charged me $35 each. Count them, They charge me $280 rather than process charge me $35 for the check, which by the way came in last.
I had verified the balance earlier that day to see if I had enough to make a purchase. I decided not to make the purchase because the balance was low. On my electronic statement, the check had not been presented. The following day, I watched as they withdrew my paid debits, posted the check and then paid the electronic debits again and charged me $35 each time. Letters to everyone in the bank here in Atlanta, in Florida and two other cities yielded no positive results.
the first time it happened, it was only one fee. But the second time, I saw the technology in action and closed my account. We are still in dispute about the debt.
March 21, 2017 Richard some information deleted. Letter sent to suntrust ceo E. Jenner wood iii 303...
At SunTrust right before Christmas I had saved and saved, and deposited money for me to go shopping for my wife and 3 small kids presents. In June we lost our home to foreclosure (and it was only 60 days late). We had a 2nd with SunTrust. Well we had no money to pay the 2nd so I let them know I was fileing bankruptcy. Instead, SunTrust wiped out my checking acct without notice. And NO ONE ever told me they could just take money. They left me with $100 for 4 people's christmas. I made it work but how is this practice legal? How is this consumer protection? If I choose not to pay a debt - it is my money and I can do what I want to with it. I immediately closed the acct. At BB&T - I was in dispute on a old checking acct that I oredered to be closed yet BB&T allowed charges to continue. I was in the hopital 3 times in a row so 3 months went by before I discovered they had allowed $700 in stuff to come through and charged me $700 in fees. This was in dispute and instead - they found a 15 year old account that was my grandmothers. They took $900 out of a 94 year old lady's account because my name was a beneficiary!!! Or a secondary owner. That account was opened with another bank that was taken over by BB&T. They cannot provide me with proof that I agreed to these terms. I guess they can just make up their own rules and if you keep your account you are forced to agree with it. How is this consumer protection?
I just can't believe this suntrust bank!! I need some help and advice here on this topic. I owe suntrust bank just a little over $4000.00 and I wrote to their collection dept that I would like to settle this debt with a one time payment of $2000.00 and guess what, they have declined my request to accept this offer. I can't believe this. They insist I should settle whatever I owe in full. This is unbeleivable!!! I think suntrust bank is really up to something. Good people out there if you plan on opening an account with suntrust this is a word of caution. Beware, because they will nickle and dime you and at the end of the day you won't get help from no where. I never thought suntrust would ever do something like this to me. I am dumbfounded. Why won't they take my offer???
Suntrust charged me for taking money out from my own account. Apparently I had too many transfers activities and one withdrawal from my own account. I cannot believe it. Suntrust is a money sucker.
I was 2 weeks late for my truck payment. I finally made it right before thee 2nd one was due. I went online...
Everyday I check and balance my account including the pending items, every week I am charged a minimum of 70.00 NSF fee. What I have discovered is that before I use my card my account is showing sufficient amount including my pending transactions, once I use the card, the same items which were cleared previously will show as a posted item again thus creating an overdraft fee. This is happening every week to my account. I have sat with the customer service at my branch and the rep has reconciled the account with me and the results were in my favor. The NSF fees should not have been charged. If I did not have enough funds then why is my transaction accepted????
I am really disappointed in the method you conduct business especially in these times of economic pressure. I will definitely close my account with Suntrust and advise everyone I know of this type of rip off.
I just don't understand how banks can be allowed to get away with this. I had a direct deposit posted in my account at about midnight and two checks hit the bank later that day. In keeping with their policy of processing debits first, they charged me overdraft fees because they had not yet processed the direct deposit. I can almost understand if the deposit had been a check, but not a direct deposit! This just isn't right!
Suntrust is indifferent to account holders. I had a business account with them. It was 5 years of trauma, hours on the phone, and finally getting another bank account and moving on. No hope of customer service or any straight answers and I tried dozens of times. Completely dumb bank. Save your valuable time, and DON'T OPEN AN ACCOUNT HERE. Just my advice from a consumer who has been there. If this bank goes under, cheer. It is the market place at work eliminating the weak and indifferent. I expect to hear of Suntrust's 100% bank failure sometime soon.
Monthly we have servicing product referral contests at the bank and I received 3 visa gift cards @ $25 each = $75!!!
I have been saving to purchase a digital camera and now find that the value is only $30.00 - this is rediculous and a hugh rip-off by Visa - they received the $75.00 - no service fees should ever be levied. No only am I an 18 year employee but also a customer - I will NEVER recommend these cards to anyone and will adamently BOYCOTT any purchases by anyone.
I DEMAND A RESPONSE AND REINSTATEMENT OF THE $75.00 NOW!!!
I have been running 30 days late on my car payment. I admit this. This happened because in November 2007 I requested a one-month extension on my car loan. I was having major surgery and my husband wanted to be with me in Nashville. With limited resources, I had to request an extension.
At that time, Suntrust said NOTHING to me about having to request in writing (some form) for payments to be resumed. In fact, in the request that I faxed to Suntrust, I asked for the extension for December but requested that payments be resumed in January.
Now, take in consideration my husband (fairly new husband) knew nothing about our banking except I did tell him that I had all of our payments drafted from the account automatically. I have had a Suntrust account since 1994 - the account was initially mine.
My husband used the debit card to run household expenses while I was recovering. He knew how to check the balance on line, but that was about all and I assumed everything else was on autopilot.
For the next three months I was mostly flat on my back because of the surgery (home healthcare was coming in). On top of that I got the flu and was deathly sick. I can provide documentation of both.
I was totally unaware that Suntrust did not draft a payment in January. In January I honestly thought I would die from the pain and had little else on my mind -- especially with having the flu on top of major surgery.
When I became aware of the fact that no payment had been deducted in January and that I had to sign a form to resume my payments it was when Suntrust called me. NO ONE TOLD ME THAT BEFORE. And as I stated before, my fax to Suntrust said to resume payments in January. Anyway, by the time I was aware no payment had been deducted, I was already behind.
Bottom line, I have been running 30-days late since January 2008. I have explained to Suntrust that I am on disability and have limited resources and that I could not afford to make two payments in one month. The car payments are $301 per month. After all my bills are paid each month, I have $600 for living expenses. My husband is in sales and gets straight commission; so with today's economy -- well you know where that is going. He has also not been able to work much because of medical problems.
I cannot/could not pay $600-plus during one month to catch my account up and Suntrust would not give me an additional extension because my account was past due.
In December 2008, Suntrust decided to deduct the past due payment on December 2 without notifying me. My social security check goes in the bank on December 3. Because Suntrust deducted the past-due car payment on December 2, I ended up having $175 in overdraft charges, plus Suntrust also deducted my December 3 car payment. A total of almost $778 in one month.
If Suntrust had just waited ONE DAY to withdraw the past due payment, my Social Security check would have gone in and the money would have been there. It would have really hurt to make a $602 car payment in one month (especially at Christmas), but it would not have resulted in an additional $175 in charges.
Also, Suntrust should have told me they were going to deduct the past due payment. Had they told me, I would have asked them to wait ONE DAY or have borrowed the money to cover the payment.
The biggest downfall was Suntrust making what they call a "Miscellaneous Debit" and it causing five small debits to be INSUFFICIENT FUNDS with a total of $175.00 charge against our account.
It is wrong to do anybody like this without telling them it is going to happen. Prior to this I have loved banking with Suntrust and have recommended Suntrust to others. I don't know what happened to common decency. I also feel what they did was wrong.
recently i was laid off from work . i was given a months notice so i contacted suntrust bank and notified them of my up coming job loss. they said they were sorry to hear that but there was nothing they could do untill i was six days late on my payment. after that they would be able to set something up to help me stay current on my account .So after six days late they called wanting to know when i was going to send a payment. After talking to three differant people i got the re-write dept. they told me i needed to get a job before they could help me. If i had a job i would not be asking for help. Nothing like kicking a man when he is down huh ?
Moved to Florida in 1999 banked with Hungtinton-which than became Sun Trust. Banking many years with same branch of bank. Than after a car accident I became disabled. Every month I go to my bank an they cash my check. Any other teller at that branch always cashes my disability check with no problem. Than Swartz bank teller #3 comes to bank- an would not cash my check 3 months ago. I asked to speak to manager-an she told teller cash my check. A U.S. goverment check-not a ck from a company or 3rd party check. a government check. I get same teller on 11-04-08-once again giving me same problem. I mentioned we went through this problem once before. This time she told me no manager. Come bk next day for ur money. We went through drive through at 4:50 p.m. never did it ever take 11 minutes to due a bank transfer. My daughter-n-law who drove me because I had surgery-we left at 5:06p.m. I took money out for groceries - teller gave no slip of transaction. This is only teller at that bank who gives a disabled person a problem. I will have to return in the morning to the bank because of this teller who has a problem with disability checks.
I got a $50 gift card as a present. Forgot to use right away and did not notice the small print on the back of the card: "Servicing fee of $2.50 per month begins 7 months after purchase where permitted by law".
When I finally got around to using my card, I had a balance of $15.00 -- $35.00 down the drain. What a rip off!
Servicing fee for what?
Will never buy these cards.
Have had an acct with Suntrust, aka previously CCB, Got the Plus package with CCB resulting in the $5.00 fee...
I went to the ATM at suntrust for a Suntrust account, attempted to withdraw $500. The machine never produced the cash, so I went into the bank. Their computer says I withdrew the cash. I have no recourse but to wait the 5 business days for them to sort things out. My dissatisfaction comes from knowing they owe me $500, and they can't just count the darn machine out to find my money.
I have been cashing my check at this brach for the past two months as I have some finiancial issues to clear up with another bank, so never the less I have been success[censored] at cashing my checks at this particular branch I was asked to do the famous thumb print and two forms of identification I produce a VALID md driver's license and SS card. never the less I recently got arried and the last names were different. The teller said ashe needed to get a signoff for whatever reason so I waited she goes and talks to the BM - branch Manager who tells here that my SS card is not a form of idetification since when? And was asked to produce a marrige certificate! Hater! She denied me the cashing privelage for that very reason and I am PO. I do not like when a Sister Girl is in a position of Minute authority thinks they are better than you when I have seen that Branch Manager sit in the same Ghetto Hair Salon and mibgle wioth the Same Ghetto people as I have on a bi-weekly basis she's a foriener and she is loclass hussy whereing Stipper shoes to work. Trying to cash in on an american to get that visa. Dumb ho! So I got the check cashed at the branc up the street and opened an account there so ther goes you commision. Tramp
This company talks about how they are so customer friendly. They are nice to you on the phone, will listen, but offer nothing and provide nothing. Because the market was bad, they ignored me on refinancing in the beginning of 2008 when interest rates were low and then called me to refinance when interest rates went up.
In July 2008, suntrust froze my home equity line of credit which had a zero balance. To test there customer service, I asked them to just close the account and waive the $400 closing cost early termination fee. They said no. So I have an equity loan with zero balance that I cannot use but will have to pay $400 to close it within 3 years.
The whole time they keep saying how they know me as a customer now, how they are rated high for customer service with JD Powers, and keep wanting me to open bank accounts with them. All I have to say is hell no. They should remember to take care of there customers in good times as well as bad times.
This bank is not a consumer friendly bank and I do not recommend SunTrust bank at all.