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Sun Trust Mortgage / ruined our house

United States

I have never in my life been so mad at a so called “mortgage” company. We are renting a house and the mortgage company Sun Trust is the lender. Or so we all have been told. Me and my large family hadn’t been in this house very long, under a year, when it flooded. All the flooring was ruined, the downstairs ceiling and a closet was ruined all the carpeting in the house, ruined, all the laminate flooring, ruined, tile in the laundry room and upstairs bathroom, ruined, walls, ruined. We had to tear down walls, pull up flooring, and get it dried out so it can be treated with mold killer, which by the way required us to be out of the house.

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