The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Suburban Propane Company (Heat And Hot Water) / Gauging prices

1 P.O. Box 681Exton and also Hummelstown PA, PA, United States
Contact information:
Phone: 1800-776-7263

All of us Senior Citizens here at this Community of Senior Citizens have to receive our heat and hot water from Suburban Propane, who definitely overcharge us. I have a 2 room apartment and very small kitchen and bath, kitchen only 2 steps not even enough to put a table or chair into and I have been overcharged for heat and hot water since I moved into and the other Senior Citizens tell me the same thing that they recieve bills even higher than mine.

My last bill for not even a month was $206.00. I keep my heat on 60, how could I get a bill for heat and hot water and stove, which I hardly use and most of the time I am not even here and I put the thermostat on 45 degrees when I am gone. We are all cold here being afraid to use the heat, especially this was a colder winter, but still, I ask you how can we be charged so much money for just a small apartment. I have complained to them several times about this and they just keep on saying this was an especially cold winter and so on and so forth, I told them they are gauging us in price. The woman just ke[t on talking and saying they would check the meter and I told her she better check all the meters, because we are all being overcharged. No one ever came to check the meters. Help us if you can, it is horrible how Seniors get taken advantage of. I moved here because I couldn't afford where I was the rent had gone up too much for me and this place was supposed to be better and it advertises affordable Senior Living. I did apply for LHEAP and they said they were going to send a one time check to Suburban Porpane, and when I called them and told them to credit my bill for the amount of the check. They said that they never received one and when they do it would take 2 months to process it before it would be cashed. What do they think that we are stupid. Someone really needs to help us. I understand they are owned now by Agway? I am not sure about this, but we could all use your help here at Concord Pointe in Glen Mills, PA.
Thank you for your concern. Maggy347

Post your comment