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StudentUniverse / customer service was terrible

1 Houston, TX, United States
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I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and she was going to go! Since they couldn't change any cancellations, my friend had to get her's cancelled as well, and I just think that this is ridiculous because of the lack of care that customer service had. It was a serious issue because my friend really wanted to go.

Apr 21, 2017

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