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Structube / worst service ever

1 Canada
Contact information:

Structube, we have a major complaint about your customer service. Your service has driven us nuts with empty promises. We ordered a coffee table in July/2016, and was told to wait until November. During those four months, we NEVER received any notification that our delivery would be postponed until we called this month. We were then told to wait an additional three months, and again you can't guarantee if it will be ready by then. We are extremely upset with your business and level of service we have received. All your company has done to resolve the matter is to give us two options; 1) Keep waiting or 2)Get our money back (What about our compensation for this level of service?) The customer experience should be a much bigger priority, but clearly it is not. We are very understanding if a person or company needs time to solve a problem, but apparently we don't even get a good reason why this has happened. We are extremely motivated to speak out about this and never buy anything from your company again if you cannot fix this problem.

Fi
Nov 7, 2016

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