Menu
Straight Talk Wireless
Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
reviews & complaints

www.straighttalk.com
www.straighttalk.com

Learn how the rating is calculated

2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Straight Talk Wireless has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Straight Talk Wireless. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Straight Talk Wireless reviews & complaints 714

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Straight Talk Wireless reviews & complaints

ComplaintsBoard
G
1:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless service area reception

Worst service, horrible customer support. I have been on the phone numerous times to these people and have spent 10 -20 hours trining to get straight answers from them and never can. I switched over my phone to them and have had nothing but problems and lies. First I was told that they use Verizon towers because Verizon is the only carrier that works in my area, that was a lie. After I received my phone I had poor reception and sometimes none at all. Called again and they said it depends on my phone. Tried to get an answer on what phone should I ge using and still never got an answer. The price is a great deal if you have the right area and phone I guess. It's been 4 months and still can't get answers. I switched three phones and spent $600 dollars on phones that are now door stops. I finally found the phone number for the US location and they were just as bad as the overseas people. Bye the way, the coverage map shows my location as getting great service.

Read full review of Straight Talk Wireless and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
Poor Customer Service with Straight Talk
Ft. Mill, US
Jul 27, 2012 5:00 pm EDT

Yes, I agree...Straight Talk has the worst customer service ever. I had to call them to order a phone and they sent me the wrong phone. I called back and I tried to explain to them the situation and they still sent another phone that I did not request. Please use caution when dealing with Straight Talk Wireless. I eventually went to a store to purchase one.

P
P
Poor Customer Service with Straight Talk
Ft. Mill, US
Jul 27, 2012 4:57 pm EDT

Straight Talk has the WORST customer service. The main office is located in Miami, but the people that answer the phone are located in the Phillipines. They do not clearly understand how to solve your problem. I've been on the phone with them for nearly 25 hours from 2 to 3 days so that they can TRY to resolve my problem and they never did. I'm very frustrated with them. Please use caution about choosing Straight Talk. They suck!

ComplaintsBoard
H
5:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless taxes

Purchased Straight talk phone with the one month talk, text and web. I actually liked the service better than my old service provider for $55 less per month. I am in a major city, so only downside was limit of phone choice. Went to purchase an additional 3 months of service. Instead of going to Wal Mart online, I went to Straight Talk online. I was over charged like crazy. They charged an addtional 2.1% in sales taxes. I live in the county (no city taxes) and was charged 7% instead of teh 4.9 that would have been appropriate. My question, is if they pay the states, counties and cities based on what they sell by zip code, then what do they do with the over charges? I think there is some kind of law broken. Any attornies want to file a class action? I FOUND THE CARD CHEAPER ONLINE AT WALMART where they collected the appropriate taxes (4.9 local, and 1.7 Federal and E911). and it was $5 cheaper. STRAIGHT TALK would not refund the first charge to my credit card so I could get it from WalMart. NO REFUNDS EVER - so beware. I did negotiate an additional 7 days which was the $10 difference, but that is the best I could do. BEWARE on any renewal. Check the prices before you buy! In addition, I live in a state where no online purchase tax is due - so total from both WALMART online and STRAIGHT TALK online should have been 1.7% Federal.

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
5:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Straight Talk Wireless has left an official reply on this complaint.

Straight Talk Wireless dishonest and deceptive

Straighttalk is the worst. I purchased a 30 card. They shut my phone off and I had 202 minutes left. What is funny is how they say that when you call *611 it is a free call but how is it free and they are deducting the mintues from your usage. Then when you call *611 option 1 then 4 to check your balance they say it is a free text message but it isn't because they deduct the message from you usage as well. So they lie all the way around. I asked several reps is there something wrong with my phone,, is it defective or does it have a recall? They said "no'. Then all of a sudden months later they say your phone is defective. They are trying to tell me that the call timer on my phone doesn't work properly. Excuses, excuse. Has it that and I have the same phone that they are currently selling in the stores. A bunch of bs. They just want people to spend on a 45 card. They take your minutes and then blame it on the phone doesn't work. Then you get people that you can't understand and they don't understand you. Really! I truly think they have a warehouse outside of the states for their business. I wish I can file a class action suit because they are horrible. It is straighttalk, tracphone and net 10. Why would the government allow this to go on and the ftc is a big joke. If they need to save money get rid of them. Then what is funny they cut my service of two days prior to end date, and say oh you have to buy a new phone. If not then we will permenately deactivate your account. Ok! They have to be stopped. People put there hard earn money out there and pay for service and you don't get what you pay for. A bunch of mess. I will be investigating on how I can file a class action suit.

Read full review of Straight Talk Wireless and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
B
B
Battlegirl413
, US
Feb 23, 2020 12:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

In the past 24 hrs I have spoke to 19 reps including 4 managers to resolve a issue of them taking 2 back to back $49.32;Payments off my card but provided no service.I had to go buy a pin card to get service so now I paid triple. The put a pending hold on the transitions but plucked the money out. Called my card co.who gave me info for the process of getting a refund.Straighttalk agreed to the transaction and said it would put money back on my card within 6 hours..lol. Now in between all this ..not my first Rodeo with this corrupt co( same thing 2 months ago but didnt catch it. Every time I call I get a name, Id number for rep and to avoid repeating my issue over and over I straight up ask for a Manager..9 times out of 10 you are either hung up on or waiting in the Straightalk limbo of hell for over 20+ min which only once Someone answered. A manager named Maria..ID numer 53765.Her job is to try to make you think you did something wrong and your stupid, cant spell, should know better..etc.She knew my deal cuz I dont play with words or MY money.But she had bad training and I totally called her bluff with one name and she got so mad she attempted to change the policy refund etc. That straightalk had agreed upon. Now if this all sounds crazy well it was..These ppl are ruthless and corrupt. She was trying to piss me off enough that I would just give up.She was a real [censored].After informing her that straightalk will refund my money because i have everything documented and Recorded, including our conversation..She was GONE.! Just like that . Like ya Maria.. I got you and all your little straight talk imps on record and I will do whatever it takes to get my money your company has stolen from me.. this time.
Ok.So after that drama..I called my bank to just cancel my card and dispute the transaction because really..I was PTSD on straightalk for the day.F it. Well..my bank said with straight talk a normal dispute is not normal and there are cancelled cards..certified letters months of waiting for my money to be returnef. WTF.Keeping my card activated with the pending purch.from the thieving co to be continued in the morning. And why is this purchase still pending? Maybe they like a challenge? IDK? But they def.messed with the wrong American and I see a Class action in my
Our future.So..Look forward to the update tomorrow 2/22/20. Wish me luck and take bets on what happins 😉
# MakeitrightST # ClassActionCustomerFraud

R
R
Rick_57005
, US
Jun 13, 2019 10:53 am EDT

I received a text message from Straight Talking saying I was able to get a 2 line disconnect. Great, me and my husband both have straight talk so why not have our due dates on the same day and save money. I followed the link provided in the email to set everything up. When I entered our phone numbers they didn’t recognize the devises. I called customer service and the rep told me that the only way to enroll is to get a service card from Walmart. I thought that was odd as i always pay with a debit card so I asked to speak with a supervisor to clarify. The supervisor said the exact same thing. I bought the service plan and went online and it said the same thing. I called customer service and was told I must have bought a “bad” service card to go and return it and try again. Walmart won’t return it. It says right there on the card non-refundable. I then talk to another supervisor who told me that they have no record of my on file and if I wanted to enroll I would have to get a new number. I explained that I have been a customer for over 8 years and I will not change my number. I went online and updated my information with the company. I tried again to enroll the phones and this time it said that the service plan has already been used. I called again, this time I was angry. I was without a phone service, getting the run around, nobody from the company seem to know what was going on. The only goal they had was to get me off the phone as quickly as possible. They told me whatever I wanted to hear without fixing the problem. Customer service rep told me to go back to Walmart and return the card. I told him Walmart will not exchange the card, I’ve already tried, and that I wanted Straight Talk to reimburse my money. Finally, the rep gave my a ticket # and told me to email in a copy of the receipt, front and back of the service card and it will be worked immediately. While here i am over a month later. I have emailed them the information over 100 times, I’ve called customer service, I’ve chatted with reps online, I’ve sent countless number of emails to the manager and corporate emails, I’ve filed a complaint again then with the BBB, and of last week I sent a complaint into my attorney generals office. I have save emails and screen shot chats. All of these over a refund. Nobody can tell me what’s going on, when I ask if there’s any other way I can get this information to who’s ever working on it. I’m told the same thing. They only accept emails. That’s my current nightmare with this company. Again, it was by their advice I purchased this card, it’s their system not allowing my to enroll in the “special offer” they sent, and they absolutely will not take responsibility. I’m not asking for an apology i just want my money.

S
S
Straight Talk Wireless
, US
Sep 16, 2019 9:13 am EDT
Replying to comment of Rick_57005

Hi. I'm Sara from Straight Talk Wireless. I sincerely apologize for the unpleasant experience that you had with our service. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2CuBvXO to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

D
D
Dollysmith1985
, US
Feb 18, 2020 10:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your company need to be shut down for its lies!

ComplaintsBoard
J
11:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless criminals illegal swipping straight numbers and using the service plan minutes

How can we (all of us complainting) initiate a class action lawsuit against straight talk.

Im tired and exhausted from dealing with straight talk and there lack of customer services reps. I understand that there reps are based overseas but that is no excuse to not care about customer satisfaction at all. I have reported it to the bbb. I have also called straight talk resulotion center at [protected] ext 3324, karen calderon at 305.715.3634 but it seems that no one cares. now I am without a phone and they have told me that there is absolutely no refund. what am I to do? this issue of illegal number transfer has become very prominate in my community and the surrounding areas. I have no ideal what to do about straight talk. I wish all of us could initiate a class action lawsuit against straight talk?

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:47 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Straight Talk Wireless has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Straight Talk Wireless - how to file a class action lawsuit

There have been so many people who have been victims of straight talk. Many have had there active cell number transferred to another customer or sold to another provider and was told my the straight talk offshore reps that there is nothing they could do. This action left many without a cell phone or having to receive a new cell number. This is unpractical...

Read full review of Straight Talk Wireless and 45 comments
ComplaintsBoard
T
5:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless unsolicited promotional texts

I purchased my first (and probably last) straight talk phone about a month ago. I then purchased a minutes and texts package that included 1000 minutes and 1000 texts. Since then, I have been receiving countless unsolicited promotional texts from CMT and NASCAR from Straight Talk. I have phoned straight talk several times and been told that the issue would stop within ten days of my complaints. Well, it's well over two weeks later and I am still getting these stupid texts that are wasting my 1000 texts. I am not happy! It's really annoying. I had posted a complaint on the board and someone from strait talk e-mailed me and said the same thing- the texts would stop after 10 days. Big lie! I was told by one of the reps that I would be given 300 free additional texts when I purchased my next package, but I don't know if it will actually happen. Partly because they haven't been reliable with their word so far and partly because I may not choose to use straig talk any longer. Come on people, can't you find a way to make these stupid texts stop? If you can't even do something this easy, why would I trust you with my service? I would appreciate some help from someone who can actually do something before I decide to cancel straight talk and tell everyone I know not to bother with them because of my experience.
Thank you,
Tina

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
2:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Straight Talk Wireless - double charged my debit card

I forgot that I was on auto refill. I then added money to my account on the day of my service end date. The following day, I noticed that I was charged twice on the same day. I called customer service and I was told that the money they added was from my debit card that I had entered the day before and the money from the auto refill was in reserve. Well, a...

Read full review of Straight Talk Wireless and 5 comments
ComplaintsBoard
R
3:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless fraudulant advertising

I had purchased my cell phone back in November '11. I have been unable to download apps from the same zip code I entered for compatibility for this phone prior to purchase. After going through several tech help calls with straight talk the problem still remained.
It has been over three months and still it is not resolved. This company should be investigated for false claims that their product's
features can not all operate properly in certain zip codes. I definitely urge cell phone buyers avoid straight talk. Since it is too late to return my purchase for a refund I have learned a hard valuable lesson. Stay away from crooks like these.
RC.

Read full review of Straight Talk Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
rogerregor
Indianapolis, US
Aug 01, 2012 5:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

no contract $50 phones from TMOBILE blow away straighttalk junk

ComplaintsBoard
C
10:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless blacklosting customers

In order fro Straighttalk to boost sales they do a number of thing (remember this is a product sold and owned partially by Walmart):
1) So that you cannot add new credit cards (ex: from a new bank or even update the expiration date on a card which is expiring soon-my card comes in same number, new expiration date and new CID # on back) their website is defective. The company calls this a "systems error", but the "error" does not get resolved. When speaking to customer service you will be told your credit card (and I also believe debit cards from others I have spoken to) will be "declined" and you will be told your "did not pay your bill" or there is something "wrong" with your finances. BUT, you will be offered to have your transaction go through if you buy a 3 month/6 month/year plan or auto renewel and they will work on this and you will have your service again. Funny, why would your new credit info not be useable when you wish to buy a plan month to month or a basic 30.00 plan, BUT if you purchase a multiple month plan or okay the auto renewal plan your new credit card can be used? Of course you have to speak to a customer service rep to do this and chances are you will not be understanding what they are say AND they will become condescending if you ask to have them repeat what they have said. Oh, by the way, try to stop the autorenewal and it doesn't...you are out the money until VISA or MCard deny the charges for you...usually takes about 3 months for VISA to get this resolved...if you use a debit card, contact your bank and have them deny further charges from Straighttalk, but I think this will come with a fee from your bank (check your banks policy, there have been instances of banks having to close a debit card, issue a new one...it's easier with a credit card though as there are usually safety nets for card purchases.) Hmmmmm, something fishy here.
2) On the internet when you go in anywhere from five to the day before your plan expires and try to buy a new plan, there is another "error" that happens. Your expiration date not change to a new expiration date, so when your expiration date comes you have to purchase another span of service...and you will not be refunded. This will be blamed on you (happens intermittently so as to make people have an "accident" buying a new service period. You will not have a refund issued by the "refund specialist" at Straighttalk. I believe "refund specialist" is a hilarious term when it comes to Straighttalk as there is no such thing...refund specialist means a person who makes sure you can't get a refund you are due, lol. BEWARE of this practice of theirs, it is done intermittently and is a way to nickel and dime customers and a fraudulent practice.
3) Since they practice the fraud mentioned in 2, your phone will be turned off during your last service plan day and definately at 12:00 midnight on the day after your plan ends...try renewing your plan then, lol...you will be your credit card company is declining you, BUT they will fix things if you wish to okay autorenewal or buy a more expensive and longer plan.
4) The company makes sure they get what they want/not what you have paid for, by outsourcing their customer service to countries where English may be taught, but not understood. I actually was told by customer service when I kept saying I could not understand (and I used to teach ESL and have a good ear for accents and nuances in others' language) to turn up the volume on my phone, lollollol...when I tried to explain the difference in hearing and understanding, the rep certainly did not understand. The outcome is we will upsell you and if you don't buy the upsell, we will make sure you don't have service.
5) Many of the Straighttalk Tracfones (and that is what they are, Tracfone) are defective. There is no refund for lost service time and to return is a hassle...and if the average three months it takes to receive a new phone from them keeps on going, you are still paying your autorenewal plan. Oh, by the way, Walmart does not stand behind any Straighttalk product or service card...you are out the money, lol. Sp, please keep an eye on your credit card statements by checking your purchases through the internet/or if bank card purchases check your accounts daily.
6) Straighttalk preys on poorer people and seniors whom are trying to make it on their Social Security. This company is NOT a company that is offering a legitimate service. PLEASE, if you are looking for a prepay plan look into your local companies or a US based company whom does not outsource. Straighttalk is a scam, it is not a service.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
4:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless customer service

I purchased a new Straight Talk cell phone on teir website straighttalk.com. On January 09, 2012 I received the phone package. I tried to start charging the phone and discovered that the WRONG battery had been placed in the package. Then starts the "customer service" nightmare. I had to talk to several of the so called customer service reps to finally get them to understand that I DID know how to install the battery, but they sent the WRONG battery and that's why I couldn't install it, it didn't fit. Then we have to go through the long ordeal of what we are going to do about it. First they wanted me to PAY to send back the phone. I told them point blank, no, that's not going to happen. I asked them to send me the correct battery and then I would return the wrong battery that I had. No go. Many more customer service reps, two days, and several phone calls later, supposedly they are sending me a battery. We shall see. If I hadn't already purchased the "pay as you go time card" that is non-refundable, I would just go with a different carrier. When the time is up on this time card, I will be doing that. This company is "out sourced". I could understand only a few of the reps I spoke with. The one that finally helped me was in South America. I can't say enough about how horrible dealing with straight talk customer service is. Walmart is supposed to be a "made in America" type company. At least it was when Sam Walton was running it. Now it's a "made by enemies of the USA" type company. When we shop there I now feel like I am supporting American enemies. So, good bye straight talk, good bye Walmart. I will start looking hard at who is making the products I buy and especially where the customer service is located.

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
9:26 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless black listing

I have been a customer of Straight Talk for about 2 yrs.
They post online offers...The only thing is, if you take advantage of the offers such as buy a service card get a free phone.They then put you on there BLACK LIST ...Which is directly out of the mouths of 3 separate employees of there's.
One would think that they would be glad that you are buying there products let alone giving them to people that are continuing to use there service.
That where not customers of there's before
Instead they put you on there Black List
They don't post any limits on these purchases So what kind of business practice is that other then a stupid one?
When you try and get customer service you get nothing but the run around handed off from one person to the next.Some that can't even speak English! Oh silly me...thinking that they might be able to communicate with you.Never getting anyone that can or will give you an answer
The phone service is fine but the customer service is...lets just say VERY LACKING at best
I guess in the end...you get what you pay for!

Read full review of Straight Talk Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
MikeMalle
Marrero, US
Feb 13, 2013 10:17 pm EST

I purchased Straightalk and was told it was unlimited everything. During the first month my internet shut off and when I called I was told I went over my usage but it would be restored when my new month started. Two months went by and still no internet. Then I was told my phone was the problem and Wal-Mart replaced the phone telling me I would now have internet service. Still, no internet service four months later! During this time, I would call and speak with representatives who could only tell me, "Sir, did you read the terms and conditions?" They could barely speak English! and this is very frustrating! I was told my usage was so high because I did not log off my Facebook Page! As you know, with the 'no contract service', the phones are more expensive so I have tried to stick it out. The customer service is the worst I have ever dealt with and it takes forever to end up getting NO RESULTS! My phone doesn't use a sim card so I can't use it with another company. I WILL switch ASAP! And NEVER recommend Straightalk to anyone.

ComplaintsBoard
C
12:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless bold-face lying and callous customer service supervisor

I purchased a $100 touch screen phone package from Wal-Mart along with a $45 unlimited service card. The cell phone was defective and I called Customer Service several times to get help. I finally was supposedly going to be sent a new phone and compensation minutes for those I purchased but was unable to use. This new package was to be sent to my address upon sending in my old defective phone, with the charger and battery. I followed the directions: I was sent a Fed Ex pre-paid envelope with the Straight Talk address where defective phones were sent. I sent the phone, charger and battery and waited three weeks. After not having received the new phone and phone card, I called for the fifth time to ask Customer Service about the phone. They then told me that my phone number did not exist and that they had no orders to send me compensation for their defective product. The supervisor then assumed I was lying about the whole ordeal and I am currently trying to have the recorded phone calls subpoenaed to prove that I was sold a defective product, then lied to about the replacement, as well as the treatment I received when I called for help. I will NEVER use Straight Talk again!

Read full review of Straight Talk Wireless and 2 comments
Hide full review
2 comments
Add a comment
J
J
Jitendra chaudhary
, DE
Nov 20, 2011 2:48 am EST

I have still problem on computer about opening internet explorer every time error message shown HTTP 403, you have not permission to open web page.

English Ian
English Ian
, GB
Nov 20, 2011 2:25 am EST

do you have a receipt of purchase?

ComplaintsBoard
N
6:56 pm EDT

Straight Talk Wireless was rude and would not reactivate the phone

Loaded a $45 unlimited card with minutes and the phone broke and locked up. Called Straight Talk, they sent envelop to return phone saying it would be replaced and my minutes put on the new replacement. Received phone. It was working, then on 4/4/10 had no service, Should have had service till 16th of April. Lady reactivated the phone after seeing all the problems with 1st phone. Then today spoke with a Nicole who wanted the SN# of 1st phone, and do not have that info, Straight Talk has the phone. Nicole was rude and would not reactivate the phone saying from the first install of minutes it had exceeded the 30 day limit. I will contact a supervisor on 4/6/10.

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
C
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless service

On August 23, 2011 we bought a Samsung R451C phone from Walmart Straight Talk. The phone would never activate. It was bought for our daughter who is no kid. She tried numerous times along with her husband to get it to work. Called the service number and did everything they told them to do. Nothing. We finally bring the phone home and start trying to deal with it. I started with an email to customer service on October 10th, 2011. They sent me an email with instructions of dialing *22890 which didn't work. Then I called them. After having me do numerous things, including reprogramming the phone, it still didn't work. They were then going to turn it over to their tech guys and I had to call back the next day because they were closed then. Each time, I went through the same crap I did the first time. Am switched to another person and finally they tell me they are going to send a new phone and I have to send the old one back. I was also told that they would credit back all the minutes that we had been unable to use since the phone never worked. This was now October 14th. You would assume that the new phone would then be on its way, but it wasn't. What came was the bag to return the old phone. After another conversation about that, I found out that Fed-Ex has to let them know that they have the old phone. Oh and the bag is sent in a box and is sent 2-3 day arrival via Fed-Ex. The old phone goes back overnight. Then after they have the old phone, only then will they send the new phone, which is not sent overnight but by 2-3 day standard Fed-Ex. I finally get the phone on October 27th and am told that I have to go to the area code where the phone will be used in order to activate it, which is 25 miles away and I will have to call them about the minutes. I get the thing activated October 30th at 8:00 in the evening. Call them on Monday to see about the minutes and am told that I have minutes through Nov 10, which makes no sense since we never used anything. Until October 30th, we didn't even have a phone number for the phone because it wouldn't activate. I explained several times that this was not right on the minutes and we should have minutes to at least November 29th for full credit. She said it had been activated on October 10th and they would give me fourteen more days (I guess because of shipping involved). I explained that October 10th activation didn't do me a damn bit of good since we didn't have a working phone. I asked for a supervisor and to be transferred to someone in the United States as every one of these calls were to the Phillipines. I was told she could transfer me but there was no guarantee that we would get someone in the US, that all the service centers were in Asia. I finally had to get pretty irate and told her there would be hell to pay from the top to the bottom if I ddin't get minutes to November 29th. She finally gave in and told me she would extend the minutes to November 29th. I think that's the last time we'll deal with Straight Talk again. It's pretty sad that you get stuck talking to someone in Asia and can't even talk to an American citizen.

Read full review of Straight Talk Wireless and 2 comments
Hide full review
2 comments
Add a comment
S
S
Smasaoka
Fenton, US
Sep 24, 2010 7:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Purchased the straight talk phone Aug, and immediately the back continually fell off. Lot the back; went to Walmart to be told they could do nothing about it; called Straighttalk to be told they would replace it once. it was received by them 9.2 10. Each time I called it would be 5-7 days. Two weeks ago promised it would be in my hands 24-48 hours. Still not here until yesterday. What came was a well-used cellphone "refurbished" and not even the same style; much cheaper without the features. Told it didn't have to be the same style. Do you purchase this phone. While at Walmart the last time complaining they weren't surprised for the many complaints they receive. Incidentally, it will be hard to understand them; their "supervisor" is often not there AND Walmart has no direct line to them; must sent them an email. To me the tail is wagging the dog; Straighttalk is ruining the reputation of Walmart; Walmart isn't doing any damage control.

M
M
Mrknowitall
Philadelphia, US
Nov 01, 2011 6:46 pm EDT

If you buy crap at Walmart, you deserve crappy service and grief. Enjoy.

ComplaintsBoard
S
10:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless 411 and other

I am pretty tolerant of problems, so this isn't a total pan. BUT, the overall tone and feel of Straight Talk Wireless is a good deal less than
polished and professional. It is endless frustration to get to speak to a real live human via telephone. Their 411 service can't even find itself.
The squawky, talky tone of the 411 service (if you can call it that) is embarrassing, annoying and inaccurate. Many times the computer, which must
have been a bargain basement affair stolen from some old Bell labs, gets totally mixed up as to which category of listing it is searching for, and
misses the mark so frequently it is a blood pressure hazard to the user.
In this modern computer age, few things garner the title of "Stupid", but this is one of them. It would have been far, far better to set up a clean, modern
411 system with human backup available 24/7 and charge another 2 or 3 bucks per month than to put customers through this awful mess. BUT, it does
seem to be getting better by degree.
Replacement of stolen or lost phones needs a complete streamline., Saving a little money shouldn't be this painful.

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
3:30 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless defective phone replacement policy

I have NEVER been given such a ridiculous run around by so-called "customer service" in my life. I have a Samsung telephone purchased through Straight Talk that has not worked correctly since I first bought it. (microphone seems to be defective, People I talk to say they cannot hear me unless I am using a hands free headset, then I am loud and clear so, the phone works, but it is extremely inconvenient to only be able to use it with a head set) Samsung requires that this be handled through my service provider. Straight Talk's "policy" is to only replace a defective phone AFTER I send away my phone for up to 2 weeks and is clearly designed to hurt the customer in the hopes that they won't actually have to do anything. This policy potentially puts the customer's LIVES in jeopardy. My cell phone is my only phone. I live in the country not near ANY other phone service. Their policy would require me to be in a position whereby I would be unable to dial 911 in the case of an emergency for 2 weeks, not to mention the inconvenience of doing without communication AND losing prepaid airtime during those 2 weeks. I offered to pay for the replacement to be reimbursed when I return the defective phone...seems logical and puts me in more jeopardy than your company, despite the fact that the phone is defective through no fault of my own. The fact that they would not agree to this demonstrates that the policy is designed to hurt customers. I understand that this is a "discount service" and I am not expecting the high level of care that I would expect from Verizon or AT&T, but I still expect a level of basic logic, fairness, and decency that seems to be void at this company.
I spoke to every level of representative I could get on the phone at your company and all said "we have to follow rules given to us by the company". If I talked to the highest manager I could and was STILL told that he was just following "rules" then who makes the rules? Why can't I talk to that person? Your rules are bad and need to be changed. A friend who called Straight Talk later (when I explained what had happened to me) was able to get the phone number of a person in the corporate office, who then did not answer the call. All after going through rep after rep, loudly demanding to speak to someone higher up in policy making, and being on hold for over an hour.
I have looked at consumer complaint boards and discovered that I am definitely not the only one complaining about this incredibly ridiculous policy. As Straight Talk presumably has thousands of customers this bad policy potentially hurts many consumers, I would appreciate GMA's help in spotlighting a hurtful policy.

Read full review of Straight Talk Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jamiehowlett
Corning, US
Feb 04, 2013 7:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I got a refurbished phone. I was supposed to get minutes, how do I get them

ComplaintsBoard
U
6:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless poor service, cheap phones

Straight Talk cell phones at Wal-Mart are a waste of money.

My husband wanted a cell phone for the longest time, and got one on his birthday. He was given the 38.88 dollar one, not the cheapest one they have, his sister bought it for him along with the replacement plan. What a mistake.

The first phone was a flip up phone, and the inside screen cracked in less than two weeks. Not the plastic part, but the lcd part. The second phone did the same thing, but on the tiny outside screen. The third phone cracked the lcd screen on the inside. Every time we had to go to Wal-Mart, deal with the gothic witch at the electronics counter, and then spend hours on the phone with straight talk to transfer the number and set up the phone. Not to mention that every time I had to re-enter contacts, set up the browser, and tweak the phone settings to his liking.

The fourth phone my husband got was an upgrade so he wouldn't have to deal with the cheapness of the Motorola that had given us such headaches. I went through the set up process for the fourth time. Only this time when he brought it back from the store it was activated all ready, and had a new phone number - JUST GREAT!

I called straight talk and was told that they would have to send me a new SIM card, and it would take 3-5 days to get it to me so we could keep the same phone number as the original phone. I told the person on the phone that was not acceptable, and she needed to work around it.

She assured me that she could and de-activated the phone in order to do so. I was on the phone with her for two hours programming codes by hand and being put on hold while she did the same at her end. At the end of the process she told me the phone would be up and working in an hour, and to turn it off and on to test it. The phone came back on after 24 hours (not the hour she said), but with the same phone number.

The next day I spent two and a half hours on the phone doing the same thing with another tech, a guy this time, who assured me the same thing. After hours on hold, programming codes, and begging for more talk time on the phone to compensate us for the inconvenience, he gave us 200 minutes, and assured me everything was fine.

Again, it was not. It took 24 hours again, with the same result except now the internal information on the phone stated that the phone number had in fact changed, while the caller id stated otherwise, and I had to use the new number to reach the cell phone. Meanwhile, the phone number that I wanted to keep told callers that the voicemail had not been set up.

Today I asked for a supervisor right from the start, and Mary Jo assured me she was a supervisor, and that she would be able to help me. I spent two hours and 45 minutes on the phone with Mary Jo-employee number 48846.

I spent the next couple of hours programming codes into the phone AGAIN and being put on hold AGAIN with her breaking in every three minutes telling me to bear with me, all the while my temper going higher and higher.

At the end of the long and tedious process she informed me that she had to call the carrier, and that they weren't answering her call. I told her to put me on hold and take care of the situation. She came back every three minutes again until I felt like pulling my hair out when she said please bear with me time and time again. Every time she asked me if I was still on the line, like I should have answered a question when she never asked me one. Please bear with me doesn't require an answer, if she had said can you please bear with me, I would have said yes. I was ready to scream at her by the end of it. I was able to hold on though, thinking that we would have a satisfactory result at the end.

In the end, she told me that she would indeed have to send me a new SIM card, and I was infuriated! If the first person had gone ahead and done that, I would probably all ready have the card, and wouldn't have wasted days and hours trying to fix the phone. I told her that Straight Talk was going to compensate us with something, and she came back after putting me on hold yet again to tell me she could give me five days on my service days. What a crock! I told her to put me on hold and get me more than that because we would have been waiting for 8 days by the time the SIM card got here, not to mention the time I had wasted on the phone over the last couple of weeks. She came back and told me she could give me 10 days. I told her that was REALLY GENEROUS of Straight Talk.

Now, I was at my wits end from the beginning, and the end result of my hours of work, and my patience was that I would have to wait to have the number I wanted, and they were barely making up for it with the 10 days. Unbelievable!

As I told Mary Jo, my husband is a talk show radio host in Fayetteville, and he has people calling his phone all the time to set up interviews, and appearances on his show. I am talking about editors of sports journals, other talk show hosts local and national ones even one from Canada, athletic directors, coaches, and a couple of people who are on ESPN national T.V. It is not professional and has become impossible for him to keep in contact with these people because the telephone number that he has given them says that the voicemail is not set up.

I can't believe the position that Straight Talk has put us in, the time and effort it has taken just to keep a simple phone number. The cheapness of the phones they sell at Wal-Mart, and the ignorance, and incompetence of their staff from the simple technicians all the way up to the supervisors.

I am appalled by the lack of knowledge that has caused the delay in sending a new SIM card, I am frustrated by the time it has taken out of my personal schedule, as well as the professional implications my husband has to deal with because of the inconvenience Straight Talk has imposed on us. Why he continues to use Straight Talk is beyond me. He refuses to discuss it on the radio show even though it would probably cause a boycott of their products in the Fayetteville area, refuses to put it on Twitter and Facebook. I suppose he is thinking it is unprofessional of him to do so, but I would think it would be a public service. So, I am going to do it for him. Even if I have to call every talk show in the nation, everyone everywhere will hear of this incompetence, ignorance and inconvenience put upon us by Straight Talk.

As my husbands passion and talent is being on the radio with his words spoken to a loyal and adoring audience, my talent is my written word read by everyone I know, everyone they know, and every outlet I can find.

Straight Talk will hear my story not only from me, but from every possible facet available to the common consumer.

Thank you for your time, as I have given Straight Talk plenty of my valuable time, and expect them to do the same for me to make this right.

With hate in my heart, and malice in my eyes,

Andrea

Read full review of Straight Talk Wireless
Hide full review
ComplaintsBoard
M
9:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless tech support

Don’t do it! Walk away & be glad you did!
Do not buy the plans & do not buy the phones!
When I activated the phones (Online) I requested my old at&t number on my phone and my husband's old at&t number on his phone. The paper work I printed off the internet activation was correct.
When they sent me the phones they put my number on his phone and his number on my phone. My phone would not work. I called them to get my phone to work. They sent me a new sim card for my phone. When I recieved it I installed the new sim card and the phone worked. However, they still did not correct the phone numbers. And then the same day my husbands phone quit working. It read "unregistered sim".
After numerous (7) phone calls with them... They sent us a new sim card for his phone. I also told them to leave the (Screwed up) numbers the way they were.
We received the new sim card. I called to get his phone working. After a lengthy phone call she got the phone working. But 5 minutes after hanging up with the tech support I noticed they had changed his number... To a completely different number. I called back and waited on hold for another 15-20 minutes. When I got a tech rep and we went over everything (I mean everything) again. She said they would have to send out another sim card. I told her I wanted a refund... She said "please, hold and I will transfer you to the refund department." after being told that I would have to be on hold again for 15 minutes... I hung up.
After 6 days I calmed down. I decided the phones were working. There was never anything wrong with the phones! The setup wasn’t exactly how I wanted it but let’s move on. During this entire time I never could access the internet and my text messages were coming thru as video instead of text and so I was unable to open them. Ok…. Let’s call the tech support one more time and get this fixed. Long story short….. The tech managed to make my phone completely inoperable. The last words he told me “please turn your phone off for 4-5 hours, during which time the codes we entered will take effect.” it never happened. The next morning my husband and I drove to the us cellular store, signed a 2 yr contract & got new phones. Amy, w/ us cellular, is a beautiful woman who was extremely helpful and pleasant to speak (Understandable english) with. We are now paying $40 extra per month to have peace of mind, speak with a us citizen and know that we can go see amy anytime we want to.
Straight talk is impossible to work with. Customer service? Really? Is that what they call that? We spent (7) weeks, numerous (10-12) phone calls, hours and hours and hours trying to get everything resolved. My patients are gone. It’s too late to get a refund on the phones. Although I think i’ll send them back anyway. They won’t be in the same condition … but at least they’ll have them back and I won’t have to look at them anymore.

Read full review of Straight Talk Wireless and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
Norma Stillwagoner
, US
Oct 05, 2015 7:36 pm EDT

I bought a used ZTEZ752cphone and the lady I bought it from told me she used it on straight talk but the phone says treacfone and I can't find a place for a sim card. Wil I be able to use this phone on straight talk?

B
B
babythang360
Alabaster, US
Jan 19, 2013 12:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have had similar problems with the company. I have had two phones through them in the last four months, and they 'lost' all my information on me getting my refund. This company is horrible, and tech support is even worse.

ComplaintsBoard
A
3:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless poor customer service/incompetence

I purchased a pre-paid phone from Straight Talk in November 2010.In July 2011, I began to experience a problem will maintaining battery charge.I would plug in my phone for an ample amount of time and would lose battery power after minimal use.I went to my local WalMart where I had purchased the phone and attempted to but a new battery for my phone.I was told by WalMart that they don't carry batteries for my phone and that I would need to contact Straight Talk.I contacted Straight Talk with my problem and was told I would have to send my phone to them and they would send me a new replacement phone.They said they would send me a FedEx airbill package and I was to place my phone in the package, mail it in and then they would send me my new phone.I explained that I am a provider of home care to the elderly and could not be without a phone.I asked them to please mail my new phone first and I would immediately mail my old phone.They would not do this.I was told if I purchase a new phone from WalMart they would transfer my phone number and existing phone minutes to the newly purchased phone, and I could use that phone until my new phone arrived from Straight Talk.I was reluctant to do this but feeling I had little choice, I agreed.WalMart said I had 15 days to return this phone or I would own it.Upon having the WalMart employee contact Straight Talk for the transfer of my phone number and minutes, I also spoke to the customer representative(a laughable title, indeed)and expressed my concern about promptly receiving my replacement phone in order to return the newly purchased phone.I was assured that I would receive my replacement phone in time to return the newly purchased phone.My 15 day return window has now expired.Straight Talk assures me my new phone is coming.I talked to a supervisor and explained that since I can't return my newly purchased phone and that it is Straight Talk's fault that I didn't get my replacement phone on time, I now own TWO phones and need only one.I demanded that Straight Talk refund to me the amount of$42.48 that I spent on the new phone.They said they could not do this but would credit that amount for additional minutes, which would give me 5 extra days of service.I said that $45.00 buys me 30 days of service but $42. 48 buys me 5 days of service?! I told the lady at Straight Talk that I am furious that I am stuck with a phone that I do not need and for expense and inconvenience I am receiving a mere 5 days of phone service.She expressed her sorrow, quite unconvincingly, for my dilemma but said there was nothing more she can do.I feel I have been devalued and cheated as a customer and although I see no immediate way to resolve this issue, I warn the buying public about Straight Talk's poor business practices and contempt for their customers.When I was growing up, the philosophy in business was that the customer was always right.This was when I did business with American and not someone in Bangkok.

Read full review of Straight Talk Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
7:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless can't activate

After english and no matter you ask them, they read from a scriptbuying a phone on tues aug 2, 2011 I tried to activate it on line, no go, I called the 877 3. I have called 8 times, cannot understand anyone whom answers the phone, still waiting, if could I would send it to them and tell them where to put it. Still waiting todays thursday. Please hire americans whom can speak proper english. All they do is read a script. Horrible service. They suck.

Read full review of Straight Talk Wireless and 1 comment
Hide full review
1 comment
Add a comment
R
R
Ribar7
, US
Sep 15, 2011 2:09 am EDT

Purchased phone and $ 45 plan card, followed their instructions, waited 2 hrs and still no service - no assigned phone number. Called their "customer service" and was told that I should wait another 4 hrs. Called them back after 8 hrs - still the same problem. They told my that phone is activated but they have problem with phone numbers ( ?! ). I asked to speak with somebody who can speak English so I get some idea what is going on. Next guy just repeated the same line ( they read it from screen I guess), adding I should wait 24 hrs... I suggested shoveling damn phone in his a.. to help speed up the process. He didn't get it.
I "dropped" phone on the hardwood floor after this conversation - so tomorrow I'm returning it to the Walmart and getting my money back. ( malfunctioning device)
T-mobile has unlimited plan for $ 50, free phones and REAL customer support. What was I doing in Walmart anyway ?

Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Straight Talk Wireless customer service

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Straight Talk Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Straight Talk Wireless Customer Service. Initial Straight Talk Wireless complaints should be directed to their team directly. You can find contact details for Straight Talk Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Straight Talk Wireless. Discuss the issues you have had with Straight Talk Wireless and work with their customer service team to find a resolution.