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Steers

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Bad customer service

Complaint Rating:  100 % with 9 votes
100% 9
5
Contact information:
Steers
South Africa
I am currently Steers Seapoint, this is the worst experience I ever had in a Steers store. The person assisting me, named Nicky is so rude, unfriendly and bitter. I can't believe she is working in an environment where she assist customers. I am deeply disappointed with what I experienced tonight.
Complaint comments Comments (29) Complaint country South Africa Complaint category Fast Food Restaurants

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N  10th of Dec, 2012 by    0 Votes

Steers Ridge Oasis - Product Quality and service
Steers Ridge Oasis
South Africa

I visit this restaurant this morning on my way to Jhb, ordered a Bacon and Egg Breakfast Bun, soft Egg. (Take-Away) Mentioned this 3 times to the most unfriendliest cashier ever (Mngwengwe, Silindile)- when I got my order, it was not even put into a packet together with my cold drink, when I asked for it to be put into a packet, the cashier just Sighed and said jah right. Got my order, drove off, only to find out that the egg was hard, not soft has I ordered, no serviette, no salt. Absolutely terrible. Could not turn and come back. I am really disappointed . Les-0743695809
A  13th of Jan, 2015 by    +1 Votes
I was purchasing some ice cream from steers isipingo beach the service i received was pathetic and disrespectful. The person was rude and unfriendly. The worst part was the standards of the way the ice cream was disgusting. I was told she doesn't care if i complain to the owner it doesn't matter to her I live right by this branch and I'm disappointed and very upset as I'm not a dog nor am i fool i hope something can be done about this as it keeps happening
N  21st of Feb, 2015 by    0 Votes
Today i purchased some ice cream in Durban lower Marin Parade North beach, the service i received was disrespectful and rude her name is Zandile and the worst thing its not the first time, last year between October & November i purchased a full chicken and large chips, when i reach at home, chips were not inside the pocket, I am deeply disappointed with what i experienced today, i live right by this branch and i dont understand how does that steers work I am very sad
N  7th of Mar, 2015 by    0 Votes
I had the worst customer experience ever at steers Ushaka. The ladies are absolutely ruder towards customers and click their tongues at customers when collecting your order. Steers is a well known fast food branch yet I refuse to support them again.
N  7th of Mar, 2015 by    0 Votes
I purchased a avo, mayo and chicken hero roll from Steers Kempgate. On the picture it shows slices of avo. When i got home and opened the roll it looked like mashed avo and it was very spicy and burnt like there was some sort of chilli in it. Thia is not what is advertised as i cannot eat anything that has chilli in as i get a allergic reaction to it. Either the picture on the boards should be changed or it should state that its spicy/hot.
N  6th of Apr, 2015 by    0 Votes
I have purchased steers combos from the steers at the engen in la lucia and I have never had such bad service from a steers. One of the cooks had Vicks on their hands and made my family's food without washing their hands. All of our food smelt like Vicks and when I went back to the store to complain the manager was the same person I ordered from which I could not believe. I will never go back there. Very disappointed.
N  3rd of Aug, 2015 by    0 Votes
I have ordered today ( 3-8-15) at 12pm noon, . i am getting the order at 2.30 pm. and when you get the order you find everything was dumped in one bag...


N  14th of Aug, 2015 by    0 Votes
I have been craving Steers burger for days when i eventually decided to go buy it i was torn between where to go buy since my last encounter at Steers outlet was not a pleasant one not wanting to spoil my appetite i decided to drive about 75 km from where i stay mind u this two outlets one at a Engen garage and the other one at Festival Mall which are both closer to my place but i opted to drive down in search of good customer service and in hope of not being put off my meal little did i know it was as if i was back at the other previous outlets which i tried to avoid...It's as if all Steers staff are trained to be disinterested unfriendly and have an "i don't care attitude"and yet after taking once order they engage nicely laughing and chatting away with each other.

That is the WOW i got from Steers
N  3rd of Oct, 2015 by    0 Votes
Olive Tree Investments CC t/a Steers Rehoboth. I bought a Chicken Combo mild an hour ago. First the chicken was cold and seems to be prepared long before. It also taste if a Hand/Body lotion was put on chicken instead of spices. the wings was burnt you cannot eat it. We didn't eat it because its so disappointed. This is not the first time I experience this, before the ribs and chips was not well cooked. When you arrived at home you expect that the food you bought is well but not. Why wasting you time and fuel to go back and complain nothing will happen anyway. Employees just get angry with you and gives you an attitude.

Invoice 23204, 3 Oct 2015
N  12th of Nov, 2015 by    0 Votes
Hi,
II love King Steers Burgers, but lately bought twice from Steers in Gordons Bay, Cape. The patties were souch poor quality, not flamegrilled at all, more like being cooked, colourles and tasteless. The first time I thought they just had a bad day, but the second time was even worst. The patty was broken and pieces missing. I got the idea they dont do flame grilled any more and thats the best part about the burger.
Please do something about it, I definitely wont buy from them again...
Wilna
wilnanel2@gmail.com
N  13th of Jan, 2016 by    0 Votes
I am at steers in the Golden Acre and there is no air-conditioning, no extractor fans as the place is full of smoke u can barely breathe and the staff is rude and obnoxious. This is the second time I am here and the service gets worst every time. They put ice in my cooldrink without asking. Whatever happened to customer service?
A  24th of Jan, 2016 by    0 Votes
I had to think twice about buying at Steers today because i know theyre are the slowest food outlet in the mall, I work at the Pavilion Mall and enjoy Steers ribs but today decided to buy something else hoping it would be quicker than the usual 30 minute wait. A Hero roll with fries was ordered at 14:21 and just hoped they would prove me wrong. My suspisions were true, I stood up and went to ask the girl where is my order and only then did she presume to fry the potatoes!! Are you kidding me?? Of all the chatter those girls do there is nothing constructive that they say or do. I blame the manager as he is the one who made them like this! There was no queue I WAS LITERALY THE ONLY PERSON BUYING. I cancelled the order at 15:00 took my money and went back to work. We need to see change its clear the Pavilion Steers staff dont get the term Fast Food too well. Fed up
N  24th of Feb, 2016 by    0 Votes
The service was wonderful, everything in the burger was fresh but the burger fillet was having blood inside and the chips were really burned. I like to eat there because I always receive best service and nice food but this time no. i am really disappointed
N  16th of Mar, 2016 by    0 Votes
I purchased a Wacky Wednesday Combo from Steers Montague Gardens in Cape Town today 16/03/2016.
What I received was a half -cooked excuse for a burger. When I took it back to the store, a manager told me this is how Steers prepares their burgers ( like this is the first Steers burger I have ever had). What has happened to customer service in our country? Are we expected to accept this because its too much of a hassle to get someone to listen to us. The only way companies like this will learn is when we boycott their stores.
D  21st of Jun, 2016 by    +1 Votes
Get over it, I just cannot beleieve how shallow peopl can be.
N  21st of Jun, 2016 by    0 Votes

Steers R10-00 Burger - R10-00 BURGER
STEERS
South Africa

I STOOD IN A QUEUE AT STEERS NORTHMEAD SQUARE FOR 45 MINUTES ONLY TO BE TOLD THAT THEY HAD RUN OUT OF ROLLS AND WE HAVE TO WAIT FOR THE AREA MANAGER WHO WOULD ONLY BE THERE AN HOUR AND A HALF LATER.
DISGUSTING MARKETING FLOP.ENDED UP EATING FISHAWAYS.
N  21st of Jun, 2016 by    0 Votes

Steers - NO services
Steers
South Africa

I was at Steers @ Present Hyper at 17:00 tonight and they did not help me. I was standing there for 15 min before I asked them if we can get some service. the back manager said that he wants to go ans see if there is stock or something. He never come back to us and we were standing, they went passed us about 3 to 4 times and did not asked us what we want to eat. That is not customer services if you ask me. There was a lot of people there but I wanted to buy Wacky Wednesday en he did not even asked me what I wanted to eat. That was the worst services I got from steers in 5 years. That was the last time that I buy anything from Steers. The people at Steers did not even asked before we left if there is anything that I needed. The people just looked at me when I was standing and waiting for services.

Charlotte 0730234755
N  21st of Jun, 2016 by    0 Votes

Steers At Nyl Plaza - A rubbery King Steer Burger
Steers at Nyl Plaza
South Africa

I bought a king size burger which was not fresh at all, it tasted rubbery, I only realised it when I was inside the bus. I wasted my R37.95 for nothing.I am really not happy about it. The attendent took the slip, my stomach feels funny after eating it. I did not throw the packet. Hoew can people sell food that is no longer fresh. Accordinhg to me it is so unfair.
N  21st of Jun, 2016 by    0 Votes

Steers - Poor alignment to 'convenience' concept
Steers
United States

Was wondering why a fast food chain would align their well known brand to a convenience 24 hour petrol station when they cannot manage the aligned operating hours?? I arrived at 20h45 at a Total petrol station, on one of JHB's busiest roads, that operates on a 24 hour basis, having worked late, only to find that the said franchise had already closed the instore food franchise at 20h00 already?? Surely if you align your franchise to a 24 Hour operation you would expect to have the offering operate according to the intended concept, that of being convenience? I am not expecting it to be open 24 hours on a Monday, however, some alignment would only justify the space it occupies!!

Not a good brand or consumer based message, let alone an appropriate alignment!!!
N  21st of Jun, 2016 by    0 Votes

Steers Brooklyn Mall - Bad additude
Steers Brooklyn Mall
Pretoria
South Africa

Hi my name is Tebogo Mokoka.
I was at Steers Brooklyn yesterday 12/07/2014 to buy ice cream and they pour me a small ice cream and I told them that the ice cream was so little, and the guy by the name of Charles told me that's how they measure the ice cream and I told him that I do buy ice cream at their store almost every day. I have never ever got that kind of ice cream nor attitude and he told me that it depend that they favour u or not, if they don't favour u they pour u a small 1 and if they do favour u then they make your cup full and which after then came another customer to buy ice cream and the cup was full and I ask Charles again and he just shouted at me and I ask him to re fund me and he refused. I was not happy with how he treated me I didn’t know if customers are treated according to favours, if knew I was not going to buy there anymore. I would strongly recommend that this be handled with immediate effect and that I would be contacted about this matter, as I feel that I wasn’t treated with respect as a customer and feel that this has most probably happened to many other customers.

Please keep in mind that I am not complaining about the ice cream, I am merely stating the fact that I got VERY VERY bad service and that I was told that certain customers were favoured.

Regards
Tebogo Mokoka

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Customer Care Service
57 Strand Street, Western Cape, ZA
Cape Town
South Africa
+27 86 022 XXXX
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