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Steak 'n Shake Enterprises / service bait and switch

1 Webster, TX, United States

Ordered my usual Frisco w/Fries and a Shake. Alos asked for add on side salad for $1.25 as per menu. Server came back and told me it was $1.95! I showed him menu price. He left and another person came over to tell me I was wrong and they wanted $1.95. I took picture of menu if anyone wants to see it. I then canceled salad and they would not take off bill (for $1.95 of course).

This is bait and switch! I ordered at same time as Frisco and Shake.

Milkshake came out 10-15 minutes after my Frisco.

Manager still tried to claim it was $1.95 and that Milkshakes are separate order than sandwich. One bill, multiple orders! Come on.

Train your franchise holders and obey the law. Tell them common sense works most every time.

Really crappy performance. I will be sure to tell my friends.

  • Updated by Frank545, Oct 12, 2017

    Perhaps you work for Steak and Shake, you appear to have the right amount of people skills!

Oct 12, 2017

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