State Farm
reviews and complaints

First of all I had Allstate for years without any problems had to incidents in the past with them but they were pretty good about it its great insurance why did I change? I guess because I got a better deal with State Farm but what a mistake the was everything at the begging was good got a welcoming letter and everything but I guess they are just trying to make the numbers for the year all of the sudden I have no insurance what a nightmare they could not insure me because of the past incidents I had I just don’t get it when you sell insurance your suppose to check this things before not after that’s great customer service the way I found out was because I receive a letter on the mail call them left messages never got back to me kept on calling until I finally got someone telling me they were working on my case ? What case never been in a accident the incident was I drove with a suspended license something I dint know until a year after of driving when I got pulled over for running a red light well not finding out my license was suspended that’s my fault that I understand but just selling me insurance to make their goals that not cool at all worst experience ever, the owner of this company has people their working for them that really don’t know what their doing is pretty sad that ur just trying to make the numbers 

P.S Im not the only one who had problems with this insurance company in Stratford :(

www.alanzainsurance.com
StateFarm
225 Hawley Lane-Suite 2A
North Town Shopping Center
Stratford, CT 06614

Recently an individual with State Farm Insurance opened their car door and put a dent in the fender of my brand new Honda Accord. I waited for the person to come out of the store and I got her name and insurance information. I had one of your representatives look come to my home and look at my car. Their ruling was that there wasn't any evidence on her vehicle to show that she was responsible. Since it was the edge of her van door finding "evidence" left by my car would have been nearly impossible to find with the naked eye. I feel that this is just State Farm's way of getting out of paying for a legitimate claim. I'm now stuck with a $700 bill to repair a car that just left the showroom floor and had less than 700 miles on it. I had called the police when it happened but since it occurred on private property they didn't make a report. I will never consider becoming a State Farm customer and will recommend that everyone I know avoid them as well.

I had been with State Farm for 27 years, had 9 policies. They informed me they were not renewing 4 of my policies that were not guaranteed renewable. Reasons given were 1) In the last 7, yes 7, years we had several claims totalling a payout of approx. $25000. They included 3 tows, a windshield broken by debris, a car break in, wind damage and a deer running into a car. There were 4 drivers on this policy. My daughter recently moved, they tolfd me and her it wouldn't affect her because she was no longer in the household. Today she received a call from State Farm informing her they were not insuring her after March 21. She has a vehicle that was parked, and due to mechanical failure it rolled down my drive and into the woods, they billed her as "chargeable" even though she wasn't in the car and it WAS in park. Is this the way someone is treated after 27 years?! I was informed that they were supposed to ask me if I was interested in "balloon" coverage I had never heard of this coverage. State Farm lost 10 policies due to their petty thinking, that I believe borders on illegal.

I was shopping for insurance for my new car and I contacted Rhea Baker. When I first contacted her she was very friendly and I told her I would use her and her company. When I got my car and time came to do my paperwork I was excited but when I contacted Rhea she was never available and wasn't returning my messages. I started calling more often because I obviously needed insurance and when I finally got her on the line she yelled at me and said "I'll call you when I have a chance, I have many customers that need more than an auto policy and your policy isn't at the top of my f---ing priorities!" Needless to say I got my policy elsewhere but I couldn't believe how rudely I was treated by an agent with a reputable company.

denied our claim and treated us like we were the criminal by sending us to siu, unit and they had no reason to send us to that department there had never been a claim filed in the past years of being insured by them.. How do they get away with treating a victim as a criminal and one guy can just decide your fate. wether you are going to get paid, when you have already been through enough with being ripped off. then they are allowed to treat you this way! wish there was a class action against them cause it sounds like they do it non stop!

PLEASE SOME ONE HAVE TO STOP THIS PEOPLE, THEY ARE BIG THIFES, I WHENT THERE AND GET A COUTE FOR A LIFE INSURANCE, THEY TALL ME IT WAS 23.00 DOLLARS A MONTH BUT I HAVE TO PAY ONE MONTH IN ADBANSE, SO I PAY FOR THE FIRST MONTH $46.OO DOLLARS, THAN THE NEX MONTH 46$ AGAIN SO I WHEN TO THE OFFICE TO FIND OUT WHAY? O SHE DONT KNOW BUT THAN SHE SAY THAT IF I AD A CAR INSURANCE I ONLY WAS GOING TO PAY 20$ FOR THE LIFE INSURANCE, AND 56 FOR MY CAR INSURANSE, I TOT IT WAS A GOOD DEAL, SO I WAS PAYING AT FIRST 69DOLL ARS FOR THE LIFE AND MY CAR INSURANCE, THAN I DESIDE TO AD MY OLDER DAUGHTER IN MY POLICY AND IT WHENT UP TO 95$ THAN FEW MONTHS LATER THEY STAR CHARGECHING ME $105.00 THAN LIKE FEW MONTHS LATER $125.00 THAN LIKE A YR LATER MY DAUTHER MOVE TO VIRGINIA SO I DESIDE TO TAKE HER OUT OF MY POLICY, SO WHAT THEY DO IS TO CHARGE ME 73.00DOLLAR JUST FOR MY CAR AND THE LIFE INSURANCE, SO VEFORE I JUST PAY 46$ FOR MY CAR AND LIFE INSURANCE, SO JUST FOR TAKING OUT MY DAUGTHER IT WHENT UP TO 73$ SO I DISIDE TO CANSEL THE LIFE INSURANCE BECAUSE IT WAS TO MUCH SO THEY STAR CHARCHING ME 66$ JUST FOR THE CAR INSURANSE I SAY OK I DONT CARE, SO FEW MONTHS LATER THEY CHARGE TO MY ACCOUNT 96$ SO I WHENT TO THEIR OFFICE TO FIND OUT WHAY? THEY SAY BECAUSE OF MY DAUTHER CAR AND THE LIFE INSURANCE THAN I TALL MY AGENT THAT I CANSELL THE LIFE INSURANCE AND MY DAUGTHER MOVE OUT OF STATE AND WHAY THEY KEEP CHARCHING ME FOR HER CAR SO SHE TALL ME I WAS GOING TO GET THE MONY BACK FROM STATE FARM, THAT SHE HAVE NOTHING TO DO WHIT THAT, SO LATER THEY CHARCHE ME AGAIN FOR THE LIFE INSURANCE, I WHENT BACK TO THE OFFICE AND SHE TALL ME THAT SHE WAS GOING TO MAKE SHOR THAT I GET THAT MONY BACK I NEVER SO THAT MONY HER RECEPSIONIST TALL ME THAT THEY CREDIT THAT TO MY ACCOUNT, SO THE NEX MONTH THEY SEND ME A BILL FOR SAME AMOUNTH SO I SAY I'M NOT PAYING SO I DIDNT PAY THAT MONTH, SO SHE SAY IS OK JUST PAY AND NEX MONTH THEY ARE GOING TO CCREDIT THAT TO YOUR ACCOUNT I GARANTY YOU, NEX MONTH NOTHING SO I WHENT BACK TO HER OFFICE AGAIN SHE NEVER THERE, SO I SAY THATS IT SO SHE CALL ME BECAUSE SHE HEARD I WAS LOKING FOR ANOTHER INSURANSE SO SHE SAY I CAN GIVE YOU A GOOD DEAL IF YOU GET THE LIFE INSURANCE AND CAR INSURANSE AND INSURANCE FOR MY APT IF THE APT GET ON FIRE THEY COVER MY VELONINGS, SO I SAY HOW MUCH SHE SAY 110$ i say what no i use to pay 96$ vefore for my car my daugther car and the life insuranse, so she say if we ad your hudsband it will be cheaper i say how much? she tall me 170$ i say you funny no i dont want to add him in my policy, she say let me look for something cheaper she say i find something the rentals life insurance and you and your hudsband car for 146$ and some cents i call my hudsband he say no to expansive, so she say i call you to se if i can find something cheper i say ok, so she never call me i call her to se what happend she say just for your car and his car 105.65 i say good thats all i need i dont need rentalls or life insurance, so i whent the nex day to her office and pay the 105.65 for my suprice when i give the mony to the recepcionist she say you only have to pay 85$ i say whay? she say well hear say is only 85$ so i pay there the 85$ so few days later all state cend me a letter saying they dont acept parcial paiments, so they send me a check back for the 85$ so i went there again and ask the recepcionist way? she tall me it was 85$ she say well when i check thats what the computer shaw me, so she say i'm so sory i dont know what they are doing so i pay the 105.65 so no it was more they say it was 125.00 i say whay my agent say i was going to pay 105.65 well another receptionist say no is 125$ so i was so mad so i pay the 125$ so the nex month i get a bill for 250$ i say what i am not paying all that mony they where charching me for my dauther car, my hudsband, and my car and more mony because my hudspand have tickets, so i say this is it, i whent to look for another car insurance just for my self, and my hudspand go back with his insurance he was so mad because he was paying 42$ for his car insuranse and thanks to that dom agent he end up paying 250$ because i was not going to pay all the mony but he was so dom that he whent directly to the office to pay the 250$ so because he was so generose they send him a bill again for 191.92$ and we dont have insurance whit them any longer but we still resibing bills from them and i have another car insurance whit progresive so i have to pay progresive and state farm so clever they are THEFS BIG ONES! that people dont know what they are doing they dont know how to do theyre work so please dont get insurance whit that company please, i have proofs and if some one else have a complaing and proofs please we can do something all toguether look for me on face book lisseth montenegro please thanks so much, who ever is interested on proffs please e-mail me and i send you proofs.

PROFF OF DOCUMENTATIONS OF INSURANCE FRAUD, FALSEFING AND CHANGING DOCUMENTS OF DATES OF LOSS CLAIMS, SPLITING OF CLAIMS ILLEAGALLY REASONS FOR CANCELLATIONS OF POLICY, PAID FOR POLICY COVERAGES THAT FOUND OUT I DID'T GET, BAD FAITH CLAIMS, BREECH OF POLICY AGREEMENT, TERMS, CONDITIONS DELAYING, DENIED DENIAL, CLAIMS AND MORE... I HAVE ALL THE PROFF NEEDED TO PROVE THIS, BUT CAN'T FIND NO LAW FIRM OR ATTONEY THAT WILLING TO GO UP AGAINST A BIG INSURANCE COMPANY, PLEASE SOMEONE HELP ME..

While trying to file a homeowners claim in October (due to a theft), we discovered that our policy's deductable has doubled the month before. Our agent "played dumb" when I asked why it increased, and it wasn't until I called again, that he told me that everyones policy deductable had doubled and it was noted on my renewal the month before. (No other notification, just a note on the policy.)

Some agents attempted to contact their clients atleast 3 times...not my agent! He states that he called and left a message, but not so...I have an answering maching and caller ID... no call. Then I found out the day they supposadly called - funny thing, I was home, off work the entire day, because I had surgery the day before. Like I said, there was NO call.

Besides all that, in the same week surrounding the day they supposedly called, I have records of contact with them on 3 different occasions, because we were taking out another policy for liability insurance. Not once did they ever mention anything abouth the homeowners deductable.

After talking to several "higher ups" at State Farm, I got nowhere. Guess they are in their legal rights by just putting 2 lines on your policy. Shame on me for not looking it over, but I never imagined they could change that without approval.

So much for being with State Farm for over 20 years... when they decide to sneakly change something and there is no mandate on how agents notify clients, this is just poor business practice...but I'm sure losing one customer that gives them over $7000 a year is no big deal to them.

If anyone knows of anyway to go further with this, let me know.

On august 27, 2010 remolding the basement, i bumped my trash can into shelving unit next to my heater it knocked off a spray paint can that fell into heater i didn't know ow what fell so i bent over and hear a hissing sound then saw that it was the spray paint bottle got punctured the fumes were ignited be the pilot and blow up in my face and in gulfed me in flames. that explosion caused my heater to then explode sending a concussion wave threw out my whole house threw the vents up the stairs i got thrown about 10 feet. It blew out my steel bay window on the second floor the solid oak door up the stairs was cracked from the top to the bottom the shy light on the 3 rd floor was blown out. the chimney has multiple cracks and shifting . And the best part is that now my floor are starting to collapse from wall to wall. i have a wall over part of this area that collapsing with the floor which is pulling away from the ceiling causing my ceiling to crack . this happened over 2 months ago, they sent out an engineer for measurement, he put down the wrong measurements my floor is sagging almost 1 inch he said 3/8 of inch and that was normal- wrong, i have to pay for MY engineer to prove them wrong. I want to say that if had this company for 25 years never filed a claim for house and for car i have never sued anyone only that my car be fixed. Everyone in my family uses them, I am currently contacting a friend of mine who is tv reporter, I think people really need to know how this insurance company works . Made numerous complaints to my agent i even wrote a letter to my adjuster and his boss. and his boss never even opened after i made a FORMAL COMPLAINT ABOUT THE ADJUSTER- their current stand is preexisting - my ### will fill you in later, when they prepare to take my claim serious

hi my inssurance company still investigating on my car which was stolen befor a month and recovered by the police but till today i call them they took the car from a place to another and now it is in ottawa state farm collision center they said and the investigator whos supposed to call me last week i haven't hear nothing from him and the bank that gave me the loan are taking payment and the state farm is taking payment and i do not even have the car
can you please tell me what to do

My son was hit by a school bus in another county. The bus came from a dead stop and pull in behind my son and hit his trailer. The crossing guard said she had her hand up stopping traffic. Everyone for the school got together and made their story the same and my son had 3 people with him say that the traffic guard didn't have her hand up stopping traffic. The police officer didn't issue a ticket saying no one was at fault however State Farm rulled my son was at fault. I ask you...how can a bus be at a dead stop waiting for traffic to clear, let the truck go by and pull out hitting the trailer being pulled by the truck and it not be his fault. The cop stated that no one was at fault and the insurance companies would have to sort it out. State Farm had insurance on both vehicles. My local agent agreed with me that the bus never saw the trailer, but I was told that he has no input in the claim at all. Doesn't sound like a "Good Neighbor" to me. I have been with State Farm for 34 years with very little claims so don't think they won't *** also. We have been fighting this for over a month and now I have been told this is final to get a layer if i want to go any further. Like I would get a layer to fight a $2000 claim. I am now searching for another insurance carrier and would advise everyone with State Farm to do the same. Don't think that just because you know your agent real well and you have been with them a long time that they won't ***. I have a good comercial for any other insurance company titled "How State Farm Will ***". They don't mind taking your money, but heaven forbid you put in a claim. I think what pissed me off more than anything is my agent agrees I am getting screwed and can't do anything about it.

We got into a car accident in Baltimore, Maryland. We were completely stopped for over 20 seconds, waiting for opposite direction cars to pass, trying to make a turn into a Walgreens parking lot when Car B, hit our car, Car A, in the driver's side door. The driver of Car B admitted that he was trying to make a call on his cell phone and wasn't looking up at the scene of the accident. He was travelling behind us and failed to stop, or go around us. We both have Statefarm auto insurance. The accident took place on Saturday 9/18 at 2:45 pm. Police arrived at then scene and did not file a police report. We filed a claim with statefarm at approximately 3:30, and so did the driver of car B. At approximately 5 pm (all offices were closed and only phone operaters were at the offices) we received a call saying that they denied our claim against driver B, without receiving evidence or official statements. Statefarm changed the story 4 times, first saying that we cut across 2 lanes of traffic to get turn, then after they saw the evidence that it was a one lane street, they claimed that Car A blew a stop sign. After I showed them pictures of the scene of the accident showing no stop sign, they said that we blew a yeild sign. They never went to visit the scene of the accident, and only looked at a picture from google earth. After we denied doing anything wrong and showed no yeild sign near the scene, they again said that we made a turn from the right lane rather than the left lane. It is clear that it was driver B's fault, and they are showing him preferential treatment for whatever reason. We submitted approximately 10 pictures and have video evidence that there is only one lane in the street, and they are refusing to accept the claim when we are 100% sure that driver B was at fault. We are from New York, and if the accident took place in New York there would have been a police report describing exactly what happened, but since the Baltimore, Maryland police failed to file a report, there is no official evidence against us, nor driver B. Statefarm is not doing enough to fight for our claim, and are only fighting for driver B's claim against us. Car B was driving behind car A (ours) and hit us over 20 seconds after we were stopped waiting to make our turn. We want to file an official complaint against all agents involved with this claim, and against the driver of car B, for lying about the accident, and fraud. If and when they finally find fault in driver B, then we would like to file a legal suit for fraud on their part, bias, and for all the stress, agrevation and time that was spent on it

Agent forgot to include "roof collapse" on new policy. Roof collapsed, claim denied "no roof collapse coverage". Agent admitted her error but State Farm still denied claim. I'm still trying to work with them but it's not looking toward my favor. State Farm failed me.

I was in a car accident the morning of June 15th, 2010. I was not at fault. The other driver claimed fault and the police report faulted her. We both have State Farm insurance. This happened in Mishawaka Indiana.
I went to the ER that day with chest and neck pain. Followed up with my family doctor because the neck pain didn't go away after a few days. The chest pain ended up being from my seatbelt and left me with a huge, horrible black and purple bruise on my breast. You could actually see the material lines from the seatbelt in my bruise. I did take pictures.

I went to a Musculoskeletal Specialist and began physical therapy sessions hoping this would relieve my pain. After 5 sessions, no relief so they sent me for an MRI. The MRI showed degenerative disc disease that was aggravated by the car accident. I am a healthy 40 year old woman. I work as a florist. I am also a belly dancer. My medical history will show, I don't go to the doctor unless I'm feeling really bad. This car wreck has ruined everything. I felt great before the wreck, I could work with no pain...I could belly dance with no pain. NOW I work and I'm in constant pain...my belly dancing has had to suffer. I cannot dance the way I did before the wreck.

The accident happened on my daughters 19th birthday so that ruined all our plans. My first grandchild was born two weeks before this wreck...I didn't get to spend the time I had planned to spend with my grandchild because I was in pain and going to doctors appointments all the time.

My car was a total loss and State Farm was very fair on their offer concerning that.

I only had to take off one day from work because I only work two days a week and I scheduled my doctor appointments on my off days or on my lunch hours.
After the MRI and my diagnosis they sent me to a pain management specialist. Since the wreck I had prescribed to me, vicodin, flexeril and lyrica. The pain management specialist is pushing me to get the shots in my neck. I am afraid of this! Right now, I'm coping with just the vicodin. I've never been a person to take pills for anything. I hate relying on pills to make me feel halfway decent. But, shots in my spine? I had THREE natural childbirths because I was afraid to get an epidural. So, now they want me to get one in my neck?
My work and dance life was great before this accident. Now, I'm hurting constantly...now with the weather getting cold, the pain is worse! I feel like I'm 80!

My medical bills totaled $3000. They were all paid by State Farm. I have no medical insurance and going to the doctor is something I don't do, I can't afford it. So, now I am forced to go and reached the medical pay limit of $3k. State Farm told me to continue to go to the doctor if I need to and their bodily injury/pain and suffering settlement would go to pay more doctor bills. OK, to me, that's like gambling. I had no clue what State Farm was going to offer me and I don't want to rack up more medical bills hoping State Farm offers me a decent, fair settlement to cover future medical bills.

Well, State Farm called me yesterday and offered me $1000 for my bodily injury/pain and suffering. Are they serious? That is ridiculous. I wanted to do this by myself and not get a lawyer but $1000?
I told the State Farm adjuster I would write out a letter with all my details and my request for a settlement amount. She was very polite and said ok. My question is...what is a fair amount to ask for?

I might add that I didn't go to a chiropractor, I went to specialists.

I woke up one morning in the fall of 2009 to drive to class (was in college at the time) and after a few surreal minutes of walking around trying to discover where my car was, I realized it was most likely stolen. Three weeks prior to this, my car was broken into, window smashed, and my GPS was stolen. This time, I had hid my values and any traces of my values inside my apartment. Well anyways, I went into the police station to put the issue on file, got a ride to class, and soon after got the call from the cops saying that my car was indeed stolen and that they found it. I was later picked up that same day by the police and was driven to a graveyard where my car was found. When I got in it to drive it home, I instantly noticed that the transmission was damaged. My 5th gear and reverse did not work at all (I was no longer able to switch into those gears (It went from working very smoothly to not working at all (standard transmission). Now I had owned this vehicle for 5+ years prior to it being stolen and never had ANY problem with switching gears. I bring my car into a transmission shop to get it evaluated. So now its time for me to call the claim into State Farm, my car insurer, (yes I had collateral coverage), and have a State Farm rep come to inspect my car. Here's the deal. If they (State Farm) do not see any proof that my vehicle was recently damaged (from the crook), then they don't see any reason to cover my repair bill. There was no proof of my car being broken into or hot wired. Well, it was obviously wired since my window was not smashed. There was also no proof that I didn't leave my car unlocked before it was stolen. Listen, at the time of this happening I lived in an EXTREMELY bad area (near where I went to school). I have NEVER left my car unlocked. However, how could I prove that I did or did not lock my car either way? That is insane. So 1: they (the car shop and the State Farm rep) could not see any evidence that my car was abruptly damaged, but only that it was damaged. And 2: I could not prove that my car was actually stolen and I cannot prove that I had locked my car. This is what they are telling me at State Farm! So from their perspective, they can imagine that I just get a kick out of damaging my car and leaving it in a graveyard during a stressful finals week. That I love having to bother someone to come out of their way to pick me up to go to class because my car is gone. That I love to ruin a perfectly good car. This news was very painful for me to deal with. I felt very hurt that they were not taking care of me when I pay good money in case this sort of thing happens. State Farm essentially stole from me. Anyways, State Farm did not cover any of my very expensive bill to fix my transmission...Like a good neighbor State Farm is there? If state farm was my neighbor id move out.

Any comments or suggestions would be appreciated..

My wife has State Farm auto Insurance and I have USAA recently my wife backed into my car by mistake causing 2200 in damages. We filed a claim against her insurance STATE FARM and the claim was denied based on some obscure rule, so they say, that they do not pay on claims thaqt are filed between family members or friends. Basically my claim was denied simply because we are married even though both our cars are separately owned and paid for and covered by two different insurance carriers. State Farm refused to honor the policy that my wife has been paying premiums on for years. They left me holding the bag I have to file through my insurance carrier and pay a collision deductable of 500 dollars in order to get my vehicle repaired. BEWARE OF STATEFARM THEY HAVE NO INTEGRITY WHAT SO EVER.

State Farm has no integrity, my wife who carries state farm auto insurance recently backed into my auto causing 2200 dollars of damage. I filed a claim with them to repair my car, the claim was denied by State Farms, St. Louis claims center based on their so called policy that they will not pay claims that involve family members or friends. Basically since we're married I'm screwed, claim denied! This reason was cited even though both our cars were brought, owned, paid for separately. And did I mention we have separate Insurance carriers she has state farm and I have USAA. Yes State Farm left me holding the bag for a repair bill for damage that was caused by one of their policy holders. It's tragic when a company can get so large that it can't compel its self to do the right thing. Like a good neighbor...RIGHT!