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1.4 645 Reviews

Starbucks Complaints Summary

55 Resolved
589 Unresolved
Our verdict: If considering services from Starbucks with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Starbucks reviews & complaints 645

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C
5:13 pm EDT
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Starbucks customer service

Employee spoke to me like I was stupid in the Starbucks located in the Target in Derby, KS. I am certain this employee is not modeling the behavior expected by Starbucks. Will not go back.

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Jacinthia
, US
Jul 30, 2011 4:44 am EDT

I went to Star Bucks in Millenia Mall in Orlando Store # 11402 the clerk was very rude we ordered regular coffee and the coffee was cold, we complained to the manager and she changed them and gave us two more cups took back the first cups, the new cups was also cold we decided to leave with them but another co worker took them back, ... he complained that the coffee was cold and he stated it was not cold whe I served them...I then ordered a Grand carmel Frapp it was the worst tasting Frapp I ever had...it was not done properly...I decided to leave and not cause attention...You guys need to take a look at the staff that is working at that location...

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Cranbliss
Lak, US
Apr 11, 2010 12:03 pm EDT

Lmao. What a ridiculous complaint. I bet your dog looks at you skeptically too.

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11:58 am EDT
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Starbucks why the rude employees?

10/03/09, 7:31a.M., store #06486
Why am I leaving this store carrying my new coffee press by the handle? I should be carrying this product in a bag or at least in its original packaging. Instead, i’ve been forced to buy the display coffee press and walk out like a thief who’s just shoplifted because starbuck employees couldn’t be bothered to serve me properly. Why, as a paying customer, am I made to feel that i'm interrupting them?

Three starbucks employees, (no other customer in the entire store but me), and not one of them can exhibit any modicum of respect. No greeting when I enter the store. They simply can’t be bothered to attend to this sale correctly. They're just too... Untrained, rude, inconsiderate, uncaring? As i'm paying, one of the female workers actually rolled her eyes when I declined a coffee sample, rolled her eyes! The male employee had to say to her, "she said no”, (talking about me whilst i’m standing there!) and then laughed.

This isn’t a laughing matter. Their behavior is rude and unacceptable. My day shouldn’t start off with rude starbucks employees treating me inappropriately. Bag my product. Get a non-display press from the back. Care about customer service. They won’t care, (i’ve read the complaints and blogs about how unresponsive this corporation is), but now I will boycott their stores and spread the word about their rude service. Shame on the rude little employees and shame on this corporation for allowing this poor customer service to continue.

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Geoff Evans
Richard, GB
Oct 11, 2009 10:34 pm EDT

Of course. Let us commence the coitus on the morrow.

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Bruno Bryans
hahaha no, US
Oct 11, 2009 10:12 pm EDT

Thank you my good man!

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Geoff Evans
Richard, GB
Oct 11, 2009 10:08 pm EDT

Bruno Bryans, You are both a visionary and scholar. May you be touched by his noodly appendage. RAmen.

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Bruno Bryans
hahaha no, US
Oct 11, 2009 10:05 pm EDT

Ah yes! A non display model! In a box! From the back, or perhaps from the underground warehouse under each starbucks! If the biggest problem in your day is the jerks at *$ didnt give you a bag for your coffee press, you should thank your lucky stars. How much did it cost? $30? 40$? 50$? For some people that is groceries for the week. You were fortunate enough to spend it on a luxury item.

No, you know what? On second thought, you're right! How dare those fools disrespect you! I hope they all get leukemia so they can get a taste of your pain.

grow up.

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Geoff Evans
Richard, GB
Oct 11, 2009 9:41 pm EDT

You do realize that Starbucks locations do not always have extra "non-display models" in the back? It's not a leprechaun's grab bag of goodies back there, chief. So some punk kids decide to disrespect you? Go out and get you some respect, nukka. Don't sit here on your anus and write a puerile rant about your experience. Don't be a drama queen.

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4:44 pm EDT
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Starbucks failed

Starbucks coffee mission statement: to establish starbucks as the premier purveyor of the finest coffees in the works while maintaining our uncompromising principles as we grow.

Uncompromising principles:
To maintain a great work environment and treat each other with respect and dignity

Embrace diversity as an essential component of the way we do business

Apply the highest standards of excellence to the purchasing, roasting, and fresh delivery of our coffee

Develop enthusiastically satisfied customers all of the time

Contribute positively to our communities and our environment

Recognize that profitability is essential to our future success

On february 21st starbucks laid off over 250 employees they call “partners” in an effort to control costs. Not a single executive took any kind of pay cut and the new ceo howard schultz even gets paid more than the previous ceo jim donald. They created a new cco position with a six figure salary, yet they cut over 250 “partners” who need to feed families and have benefits. This coming from a company that claims to be different and “people focused.” starbucks violated its very own mission statement to save upper executives and board members from having to lose a small portion of their income. There was no “great work environment” on february 21st and there hasn’t been one since. Ever since mr. Schultz took over the “partners” working in the ssc in seattle have been walking on egg shells.

I was told I could take a lower position with a significant pay cut or look for another job. I was given a small amount of time to decide. I am forced to work there due to needing medical benefits. This is coming from a person who used to vehemently defend starbucks because I believed it to be special. I guess I was wrong. It’s just another big greedy corporation, except it claims to be something it’s not. This needs to stop.

It seems that starbucks only follows its mission when the stock price is favorable.

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siily girl
road to nowhere, GB
Dec 15, 2009 8:22 am EST

See what a mean, what a lovely woman to do business with! LOL
Cheers Tara, you are GRREAT! xx

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siily girl
road to nowhere, GB
Dec 09, 2009 4:18 am EST

take what ever this person Tara says with a pinch of salt. She is a scam on the web just check out this site to see for yourselves. I am doing all I can to stop anyone else getting ripped off by this awful person and her evil website. Good luck and kindest regards Silly girl x

By the way just type in Tara medium and you will find all the posts and information you need to know that you shouldnt go anywhere near this woman or her site and all the rubbish she spouts, its not a free reading and she will bombard you will horrible things of an evil presence etc and ask you to pay lots of money to rid you of it. ALL LIES! Please use your gut feeling and check her out.

ComplaintsBoard
D
2:35 am EDT
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Starbucks rude service

Went in starbucks to get a pastry and tea at 9:30 at night. They close at 11:00 pm. All the food was cleared out but 2 cookies. We saw some cakes, etc. On a tray behind the counter. We ask if she could set the tray out so we could select a piece of cake. She said she couldn't because they weren't supposed to be touched by anyone. (I didn't want to touch the food, I just wanted to look at it so I could tell her what we wanted.) then we ordered tea. My daughter ordered tea, and asked for cream to go in her tea. The woman gave her some remark about different kinds of creme and how she wanted it that was not understandable. She made it way too difficult to even get some cream for your tea. The whole transaction made it seem like it was a problem to be served because it was taking away from their time for nightly cleaning before closing time in a hour and a half.

I like starbucks but will not go back in this particular shop. The management needs to talk to their night employees about courtesy to customers, and good service.

This was the starbucks facing loop 288 that is in the golden triangle shopping center. It is not the one that sells starbucks coffee in barnes & noble.

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DeeNaDee
Hampton, US
Apr 08, 2010 11:58 pm EDT

As a Partner/Barista, maybe this explanation can help. The pastries you saw weren't supposed to be touched/sold/served because they were being marked out - discarded for being past the "sell by" date/time. The Barista could have explained that to you, but at 930 at night, you probably wouldn't WANT a pastry that's been sitting out since noon (when afternoon pastries are put out), best case or 6am worst case. She didn't offer you anything else because there was nothing else to offer you - once the day's pastries are gone, that's pretty much it until the next day when new packages are opened to ensure that everything being served is fresh and of the best quality. And we don't serve "cream" - did your daughter mean milk (if so, what kind? Whole, 2%, 1% or non-fat?), half & half or soy...? So that's probably what the Barista meant when she made her "different kinds of cream" comment. She wasn't sure what you wanted, and didn't want to guess.

Again, all of this could have been explained to you right there in the store. There was no need for you and your daughter to leave unhappy. Your Barista should have done a better job.

lovepackers
lovepackers
Phoenix, US
Sep 12, 2009 5:55 am EDT

oh my GOD, get a freaking life you whiney B a s t a r d

ComplaintsBoard
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11:53 pm EDT
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Starbucks will not sell item at stated price

i recently went to starbucks and i ordeered 4 shots of expresso, with breve and 2 pumps of sf cin dolce in a grande cup. iwas told that this drink had to be ordered as a latte only because it was a increase of 2.oo$ in cost. yes i am an avid drinker of starbucks coffee and i ordered a drink that i wanted and it was less than the price of the latte. i was told by the employee at killeen tx starbucks that it was like ripping-off starbucks and i can no longer order this drink i could only order it as a latte. i spcifically order 4 shots of expresso, 2 pumps of sf cin dolce and extra breve in a grande cup, this comes to $3.62. the latte in turn comes to $5.47. i have been insulted, and i do not go back to starbucks because i feel embarressed because of being accused of ripping-off starbucks. is this legal for the company to do. i have made 2 complaints to starbucks web site and no response, i have spoken to managers about this situation and the harker heights manager janet was understanding and made the drink that i ordered at the price indicated on the menu with no problem. what can i do

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Odette O'Neil
Newmarket, CA
Dec 16, 2013 11:03 am EST

I am from Newmarket, Ontario, Canada. We have a starbucks that is right next door to a chapters book store. I am in there quite often. The staff is excellent. The coffee is great. I always buy pod from starbucks for my keurig machine. This location is like a gathering of friends and people who gather and meet there. I have never had a bad coffee there. The service is excellent and the place is always packed. I do not have a bad thing to say about Starbucks

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ssssssssssss
, CA
Oct 31, 2009 9:03 pm EDT

I agree with the person complaining. Starbucks recently received a lot of press because they had lowered their prices for some drinks (and raised them for others). Well, I happen to like the 8oz (short) latte, but I will not be getting it from Starbucks anymore. Why? Because they have raised the price of this. It is now only 25c less than a tall latte (in Canada), a drink I will not order because I find anemic due to it having only one shot of espresso. I would rather go to another coffee house where the tall drinks have TWO shots of espresso for what Starbucks charges for their single shot.

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Cranbliss
Lak, US
Oct 18, 2009 7:09 pm EDT

That's like going to McDonalds and asking for a small Fry, in a Large container, with extra Fries to fill it up. Would you really expect to be charged for a small? That's ridiculous.

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H3H3
, CA
Sep 25, 2009 1:52 am EDT

I agree, as soon as you ask them to fill it up you are getting a latte.
Pay up or shutup.

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AlpaStarbucks
, US
Aug 13, 2009 1:31 am EDT

Everybody want something either for free or next to nothing. I work for starbuck, and we have people all the time who come in ask for things like two shots of espresso in a grande of venti cup and then go to the condiment bar and fill up the cup with milk to make bootleg lattes. If the person only wants 4 shots of espresso wtih breve and syrup, why not ask for it in a short or tall cup? The answer is because they really want a grande LATTE.

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turbocharger
Milwaukie, US
Aug 11, 2009 7:04 pm EDT

I worked for Starbucks and they say that they believe that "yes is the best policy" I truly believe that you are totally and completely correct. they are the ones that are wrong. Starbucks makes us that way. Remember a couple of years ago they had a promotion make your drink your way. That is what you did and they just need to deal with it. Believe me. Starbucks is just fine without the 1.85 extra that that person was going to charge you. They just raised their prices again, this is 2 times in the last 6 months. Even though they lowered the price of talls they raised the prices of grande and venti because that is their number one selling sizes.

timduncan86
timduncan86
Indianapolis, US
Jul 15, 2009 7:11 am EDT

as far as legality goes, a company has the right to charge whatever they feel like. I don't drink lattes, but it sounds like what you're ordering is the same thing as a latte. If that is the case, then you are ripping them off by trying to order something without actually ordering it. It would be like if I ordered a cup of hot water brewed in coffee grounds.

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5:12 pm EDT
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Starbucks hypocritical about community service

Starbucks supposedly prides itself on being involved with projects that help improve the community, recycling and "making a difference in the world." I volunteer with a local animal shelter and when I asked if we could put up a flyer with animals available for adoption at the local animal shelter (keep in mind this is no profit to me, just something to help make a difference for local animals, possibly save some from being euthanized, and promote pet recycling -- and possibly even reduce our taxes since higher adoption rates means less money is needed by our shelter system!), the barista refused. In fact, he didn't even seem to know what an animal shelter was! Talk about ignorance like a rock. Anyhow, I'm really disappointed in Starbucks all the "trying to help the community and make a difference" is just a crock of grounds. .

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nightclown
, MY
May 27, 2011 8:34 am EDT

honey...talk to the marketing department. Baristas don't own the store. They're just zombie workers paid to offer snobbish people great customer service. that's common sense in the real world.

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ultravox
Igo, US
Jul 06, 2009 5:37 pm EDT

I'm not sure this is a legitimate complaint. Sure you're frustrated, but it's hardly fair to color an entire world-wide chain of stores by the actions of one lower-level employee. It's entirely possible he didn't know the company policy. If you want to put up a poster, ask to speak to the manager.

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4:44 pm EDT
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Starbucks barista cofee grinder

Barista cofee grinder is under recall because of safety concerns of it coming on when you are emptying, filling, or cleaning. The recall requires you to mail your coffee grinder to the company, and wait for 8 WEEKS, for a replacement. Thanks Starbucks, that's exactly why i payed $30 for your cofee grinder, so I could not have one for 8 weeks. Would it be that difficult to allow consumers to exchange them at the local Starbucks where you bought it? Also all replacements are the black grinder, apperantly Starbucks doesn't care if their customers bought a different color, one color fits all now. Thanks guys.

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timduncan86
timduncan86
Indianapolis, US
Jul 15, 2009 7:06 am EDT

damn dude, its just a coffee grinder. Buy already coffee in the meantime. Also, why the fuss about the color?

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6:14 pm EDT
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Starbucks unauthorized charges

Upon reviewing by bank statement online, I discovered 6 current and 2 pending withdrawals by Starbucks for the SAME transaction, a Double Latte and Lemon Pound Cake. I called the bank Saturday, and lo and behold they already had a statement from Starbucks noting the problem and ensuring me the funds should have been returned by Friday.

So what did I get? ONE refund of the $4.65, leaving only about $30 due to me. I was informed that this problem occured in Starbuck's computer system and could affect anyone using a Debit/Credit card at their stores.

Apparently, if you do not check, you will not get fully re-imbursed, meaning Starbuck's pockets the rest. Nice 'accident', sounds like wire fraud to me. Customer service said they would forward my info to whatever computer department created this mess, but asked no summary of what charges I was disputing and they were very vague about how this would be corrected. Should I be unable to resist that yummy Lemon Pound cake, I will be paying CASH.

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Melissa L
?, US
Jul 28, 2009 5:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This same thing has happened to my husband who goes to Starbucks all the time. He noticed it right away, he printed off the bank statement and brought it back to the Starbucks. Showed them what happened with his receipt and they refunded it back to him. Thankfully the people at this location are all pretty friendly.

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8:33 pm EDT
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Starbucks this coffee costed my left nut

Here is the letter I sent to Starbucks, regarding an incident at their Cloverdale California store, which caused thousands of dollars damage to my pickup truck.

"I have been a Starbucks customer for many years. I go there daily, sometimes like today, multiple times per day. I went to the Cloverdale, CA Starbucks today, to the drive-thru window. I don't usually stop at this location. I received my order and started to drive away. The drive-thru lane has multiple angles (turns) in it. Right after the drive-thru window, the lane bends to the left at about a 45 degree angle. IMMEDIATELY around the bend, apparently, is a 3-foot crash bumper; a pipe filled with concrete. Driving in a pickup, this is not visible due to its location in proximity to the bend. Additionally, it is so small that it cannot reasonably be seen from a F-250 pickup truck. To further make matters worse, this post is painted GRAY, the same color as the building. As I pulled down the road, I was clear of the building. I have large (5th wheel) towing mirrors which were well clear of the building. I rounded the bend and I began hearing noise. I thought I had run over a can or something in the roadway, until the sound got very loud. I then stopped and looked around. I couldn't see any obstruction. I opened my door and saw the side of my truck caved in, but I still could not see the cause. After a few moments, I made out the gray, 3-foot post. This post should not have been located immediately around a bend, which would hide it from view. Additionally, it should have been about 2 feet higher in length, and it SHOULD HAVE BEEN PAINTED REFLECTIVE YELLOW... like most every other barrier of this type is.
My truck now has a creased dent, extending through the driver door, past the extended cab, and 1/2 way through the bed. The gas tank cover is ruined.
While I do not need or want it to be restored completely, I would like to recover some of the funds it would cost to get the dents pulled out, and the cover fixed. I would recommend that this location be notified to correct this issue. I am sure that I am not the only one who has (will) hit this post."

I sent this off. I received no response. After a week or so, I filed a BBB complaint against Starbucks. After about another week, I received a phone call from their Customer Service department. The clown who called told me that I would have to deal with the property management company, blah blah blah. I informed him that the property management company is not operating that facility; that the name in the sign is Starbucks. He proceeded to fault me for hitting an "inanimate object", even though it was too small to see, camouflaged with gray paint (to match the building) instead of reflective yellow like most barriers are painted, and completely hidden from view. After laughing at him, I told him to cease calling me, and to use the BBB complaint process. A few days later, I got ANOTHER call from Starbucks. I informed them immediately to not call me, and to use the BBB process. Their C-MINUS rating at the BBB is well deserved. I informed them that I would pay for the repair of my truck, out of the estimated $2000+ per year I USED to spend at Starbucks, and seek recovery through the BBB. I will never go to a Starbucks again. EVER.

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Alan Senderquest
, US
Aug 18, 2010 7:05 pm EDT

While you're busy fuming at the nearest person to your accident and taking your anger out on them, get this information through your head:

Starbucks did not build the sidewalk you crashed into.
Starbucks most likely did not even have a hand in designing it.
Starbucks does not own the building they are in.
It's the property management company who is responsible for the building and sidewalk around.
There may be specific city laws/codes in question. If that's the case: the property management may not even be able to legally change the color of the concrete post without passing something with the city (building code and violations are nuts)

Also, hitting an inanimate object, especially one that doesn't move, is your fault.

However if you can't man up and take responsibility for your own poor driving habits/choice of vehicle, then do your research and take up your fight with the city instead of shoving the blame onto Starbucks, which has no control over the legalities of what they can and cannot do with the building.

timduncan86
timduncan86
Indianapolis, US
Jul 15, 2009 7:05 am EDT

bwahahahaha...serves you big truck owners right. Try to run me off the road with your he-haw vehicles? Take a stroll to starbucks and see whats what. "Costed my left nut"? what does that mean?

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11:36 pm EDT
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Starbucks sanitation

I was sitting with my husband drinking our frapuccinos, one of the workers (she was wearing a Starbucks apron ) was sitting at a table with her husband and baby. After making sure she and her husband had plenty of goodies to drink, on the house I presume, she proceeded to change the baby's diaper on the counter. I and another customer sitting next to me stared in disbelief. After spending more time at the table with her husband she went back behind the counter. I watched her to see if there would be some hand washing. Nope. Is this a daily occurence? The other employees did not seem to mind. This employee was definitely not pulling her load in addition to putting the store in jeopardy with the health department which I am planning to notify.

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DeeNaDee
Hampton, US
Apr 09, 2010 12:14 am EDT

You need to call 1800STARBUC whenever you see something like this happen. This is an embarrassment and an outrage to partners that work HARD to work by our Starbucks standards, and be the best at what we do. That shift supervisor needs to be retrained or replaced. But aside from that - only partners on the clock for a shift can have complimentary beverages. So HER drink would have been the only free one. Second, she should not have been "in apron" while on her break. Aprons carry germs too and if the things you SAW her do made you sick, imagine what you didn't see (restroom, namely).

And the whole diaper issue doesn't even bear mentioning. That's disgusting. Flat out.

phiit29
phiit29
Toronto, CA
Jun 20, 2009 7:33 pm EDT

That is disgusting. I hope the health inspectors follow up with a hefty fine.
I wouldn't be going to that place ever again!

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1:37 pm EDT
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Starbucks no refill? no syrup?

I just visited a Starbucks coffee store located at the Richter Library in University of Miami. And I requested for a pump of classic syrup, and they charged me 30 cents.
They charged 30 cents everyday whenever I requested for just a pump of syrup.
Also, a few days ago, I requested a refill and was denied. Usually, I could refill a cup of coffee by paying 50 cent to 99 cent depending on the location of Starbucks.
This store also did not accept my Goldcard membership card which allows 10 percent discount in any starbucks locations.

What's the identity of this Starbucks? Is this Starbucks? Is it violating a general franchise agreement and policy with Starbucks, corp?
Is this store gaining competition benefits by its monopoly status in a main library on campus?

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The Zapper
Miami, US
Nov 03, 2009 10:17 pm EST

The U of M, like any private lower tier college is all about making money. If you want largesse go to MIT, or a decent UK university. About Starbucks, think about it. You're on campus so you're basically a captive audience member. They can abuse you a little. What happened to the $1.25 BILLION raised during the momentum campaign? You think they could give you a refill?

Honestly, why would you even go there? There's no Assyriology department.

The Zapper

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rar66
, US
Apr 03, 2009 2:50 pm EDT

this starbucks belongs not to the corporate entity, starbucks coffee company, but to one of its licensees, in this case the univversity of miami. unfortunately, gold cards, starbucks cards and other perks are not redeemable at this location, nor at any barnes and nobles starbucks or any that is attached to another store or university.

it is not uncommon to charge for the use of syrup (even one pump) and the refill policy states one is entitled to ONE refill only if said person has purchased coffee within the hour- not if you come back hours later or try going through the drive through.

if you dont want to pay for classic, i recommend you just use a sugar. classic syrup is just simple syrup. the same stuff you put in bar drinks.

hope this helps

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11:55 am EDT
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Starbucks overcharging

I just moved into the neighborhood and was revelling in my new-found urban lifestyle. I enjoyed strolling down to the local Starbucks, and did so last Sunday, March 1, 2009 to purchase the Miami Herald. That day, it was $1.25 (the marked price) plus tax = $1.34. Today, since I was in more of a hurry, I went out with exactly $1.34 in my pocket to purchase the paper again.

The cashier rung up the price as $1.61. I pointed out that that would be about 30% tax and it should be the $1.34 that I paid last week, directing her attention to the marked price of $1.25. She agreed and called over the manager, who stated that it rings up at $1.50 and there was nothing he could do. I explained that was wrong, possibly illegal, and that I brought with me only the $1.34 that I paid the week previously in that very location. He questioned whether I knew where or what day I bought the newspaper, but I definitley knew it was there. He said, "Well there is nothing I can do. I can't override the computer; you can pay $1.61 or go." Nice customer service. I offered to tender the $1.34 in my hand which was not accepted.

I have several gripes about this: (1) I would pay the $1.61, if that were the price ($1.25 was CLEARLY marked as the price of the paper); (2) their inability to remedy my complaint, especially having paid face value only a week earlier; and (3) their complete lack of regard, especially in this economy, for making things right with a paying customer. I won't be back.

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Reviewer14927
,
Jan 21, 2016 5:47 pm EST

my coffee was not very good at all i would like to request a refund

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TexDix
Los Angeles, US
Jul 28, 2010 3:19 pm EDT
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interesting how one can easily spot the immature. They don't understand the concept of "principle."

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Raysons
, US
Jul 28, 2010 1:14 pm EDT

Agreed, even for pennies, a company that profitable should be skimming like this off loyal customers.

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TexDix
Los Angeles, US
Apr 14, 2010 6:40 pm EDT
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The complaint was valid because it was about the practice and not the money.

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Tina145
Boise, US
Nov 05, 2009 5:56 pm EST

You're complaining about twenty seven cents. Twenty. Seven. Cents.

Think about that for a minute.

:)

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Geoff Evans
Richard, GB
Oct 11, 2009 10:55 pm EDT

### guy

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Geoff Evans
Richard, GB
Oct 11, 2009 10:54 pm EDT

Oh, you poor thing. However shall you recover from such a traumatic experience? The poor children in Africa eating shoes need to donate money to the "buy this [censored] a newspaper" fund.

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H3H3
, CA
Sep 25, 2009 1:41 am EDT

Depending on the market you are in, certain taxes kick in at certain price points.
FOR EXAMPLE: In Ontario, you are NOT charged PST when the purchase is under $4.00. HOWEVER, once it goes over, the extra tax is added. SO, that may explain the extra charge. I would carefully look at your receipts again. I'm pretty sure you will find yourself feeling very silly. Also, please spare the poor baristas the chore of ringing up everything separately in future to avoid paying taxes.

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ly206
Seattle, US
Sep 05, 2009 4:54 pm EDT

The price of the drink depends on whether or not it is iced or hot. You probably didn't get your drinks the same way both times.

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vivi!
washington, US
Aug 10, 2009 12:04 am EDT

haha agree with tim

serously, if less than two dollars is what you have in your wallet,
go to mc donalds

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Starbucks defense

I have worked for Starbucks for over a year now. I love my job but like anyone else I have bad days too. I try to drop everything at the door before I start my shift and look at all the reasons I should be happy. I am happy. But some customers are so rude! I dont mean to beep my own horn or anything, but I really really try to be super helpful to the customers if they have questions about something or are perhaps confused about something else. Well, I work the drive through and the rudest of the rude come through the drive through. Those with really loud trucks, those with drivers side windows broken, those who like to prank us and make orders then drive away, and especially those who come everyday and we know their orders and make it right EVERYTIME yet they still persist on yelling their order at us. And of course the cell phone customers. People, give it a REST. We would like to ask you how your day is and if that drink is what they were hoping for (if they havent been to a Starbucks before). We cant do our job if you dont let us. The baristas i work with are for the most part proactive on the job, but where one falls short another pulls through. My last thing is, if you have a complaint please please talk to us before going to our manager. And when you do talk to us please dont be in defense mode because basic people skills tells us that one tone person's bad day turns another's into a bad day... thus resulting in a whole ton of people having a bad day. I want to be helpful to you so please LET ME. I will try my hardest to do the best job I can. But to all you customers, if you choose to be rude... we can choose to not serve you.

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DeeNaDee
Hampton, US
Apr 09, 2010 12:19 am EDT

We work HARD to be the best at what we do. Sadly, it is just a job for some people, though.

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Conquerorofdaylilies
Houston, US
Sep 13, 2009 8:35 pm EDT

I'm a huge Starbucks fan, go there as often as possible. I empathize with all you wrote, really do. I am a really polite customer, always try to be pleasant as one should be in any case. Most baristas really do try, IMO. I tell you though, it is really frustrating to pay $4+ for a drink and pull away from drive-through to discover it wasn't made as ordered. I don't mean super picky stuff, but rather failing to add whipped cream (when specifically requested) or when they've failed to add shots to a latte (as in NO ESPRESSO added, actually happens about 10% of the time, unbelievable as that may seem to you).

Again, most Starbucks employees are pretty excellent, really try to be cheerful and do a good job. Some stores are better than others for consistency, employee quality, etc., as we all know.

Overall, I'd say we ALL need to try a bit harder to be considerate both customers/employees.

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rar66
, US
Apr 03, 2009 2:29 pm EDT

i know what you mean. my store is in a crappy part of town and we often have various sorts of craziness about. all of those you mention and more. but take comfort that none of this means anything in the long run. they are nothing to you and remember those small rays of light are what we are here for...we cant change everyones attitude but we have some sway. just look at all these negative comments mostly stemming from attitude. sure it sounds corny but havent you ever had a great experience that just makes you feel a little better?

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Starbucks my bad experience

Ok the week before last I went to my local starbucks located a block from my house (mind you I got there pretty much everyday they know me and the only drink I EVER get there)

Ok, so I go in at 6am Friday right before work like always. I ask for my Cinna-dolce frapp with extra whipped cream, cinna-dolce sprinkles and caramel drizzle on top and to put it in a venti cup. (I order a grandee in venti cup)

One of the usual baristas (she's my fave person who works there) takes my order and starts to make it then she says "Oh, I'm sorry Ann we are out of the regular Frapp blend. I do have the Lite version. You can try that and if you do not like it just let me know I'll get another one." I said "Sure, no problem."

Remind you she along with a few others always treats me well there. She then said "Personally I really do not care for the Lite kind since there's no sugar in it they use splenda." I said well I'll try it because I need my Frapp! :)

So I take it to work and I try it and OMG! There was like NO taste at all it was not good to me.

So I went back on Monday at 6am as usual but she was not on that morning but someone else I like was there and also one other barista he sometimes comes off a bit gruff.

I ordered my usual he already knew it and had my total ready for me to pay. So I give him my money (I over looked the nasty LITE kind from Friday since they treat me so well I didn't see it as a problem) he started to prepare to make my drink then came back to me and said in a blah tone

"Oh, were out of the regular frapp mix." I said ok well could I try it with the crème mix? He said yeah. So after about 5 minutes he came back and said "were out of the crème mix too." I was a bit irritated by since I had to get to work and the fact that they do not have ANYTHING I want now. I said well I really do not care for the LITE kind since I tried it already.

He just stood there looking at me. I said well what do I do now. He said I can give you a refund. Hmm um yeah he could give me a refund since I can't get anything I want...you would have to give my money back. SO he gave me my money back and I left out that morning empty handed.

Later in the afternoon I called and asked to speak with a manager. I told the manager about both days and that I was unhappy very unhappy with the service on the second day and that there was NO frapp there at all...he pretty much told me in a sarcastic tone " We can't help it if they aren't sending our supplies so that we can do our job." after 15 minutes off talking to this manager I was like well I know it's not your faults but could I at least get a coupon or a rain check of some kind for a frapp once you get the supplies?

He said why would you need a coupon when we get the supplies since then we will have the supplies and you can be happy then.

I was taken back by what he said. I said No I would not be happy to pay for a drink I have tried to get multiple times I have been a very very good customer and think I should get something for my inconvenience. He said FINE what's your name. I told him and he said well when are you going to pick it up I said when you get your supplies for the frapps.

He snarled and said fine it'll be here. I then went to their website and wrote a complaint on the manager and also told them the whole story just like this. I have heard NOTHING back from them at all.

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vivi!
washington, US
Aug 10, 2009 12:07 am EDT

omg chill out its not that serious.

if you actually have time to sit down and call a company to complain about cofffee, you need a damn job or hobbie

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damien000
toronto, CA
Apr 19, 2009 12:13 am EDT

stores run out of ###. it has nothing to do with the store.

our store always runs of of stuff. Why? The suppliers. contact them but they'll care even less.

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rootsm3
Landing, US
Feb 26, 2009 5:56 pm EST

Yea you're wrong. They didn't do anything wrong and I'm sure they'd be glad to lose your business. Get over yourself.

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11:33 am EDT

Starbucks criminals

I've contacted starbucks management several times to complain that they have known convicted felons and other unsavory types passing their days trolling for victims from the plush furniture at 1240 university ave, 92103, and starbucks clearly does not give a damn. what can I do to get something done about these people? management and barristas at the store state that they're helpless, that they've complained to coorperate but nothing gets done.

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Tino1987
Milwaukee, US
Jul 16, 2009 5:33 pm EDT

I agree with what most of the people here have said. Unless they're making some kind of a threat directly aimed at you, or are doing something other than sitting with their coffee and minding their own business, you don't have much to complain about. Sure, they made at least one pretty big mistake, but that doesn't mean they're serial criminals. You're also forgetting that complaining about fellow customers is a two-way street. If someone else feels uncomfortable simply because you are in the same room as they are, does that mean they have the right to try and have you thrown out of the store as well? Besides, if you're really that bothered by it, find a different Starbucks. I'm sure in California it's not like there isn't one on every other block.

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timduncan86
Indianapolis, US
Jul 15, 2009 7:15 am EDT

eff felons...they have no rights. They relinquished the right to have rights the moment they broke the law. They should be damn lucky to be able to be out of prison and amongst the presence of us law abiding citizens.

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billiejoeisevil
Maumee, US
Jun 24, 2009 3:10 pm EDT

How do you know that these people are "known convicted felons" or "unsavory types"? Why should Starbucks ask people who YOU are judging to leave the store? If someone in the store does not like you, should Starbucks be able to ask you to leave? That is ridiculous! Starbucks will not ask any customer to leave the store unless that person has acutally done something, and it is asinine for you to expect them to.

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rar66
, US
Apr 03, 2009 2:34 pm EDT

if these "unsavory types" are really posing a threat or otherwise harassing you (like asking for money, threatening, teasing, touching etc) then you SHOULD say something. however if you are disgusted simply by their presence, maybe you should keep those biases in check. everyone has the right to a reasonable environment and it is possible that is the only time they have off the streets. consider how you affect them before making such a quick judgement call. and if im wrong, call the DM. ask for his/her number from 1800 starbuc or 188823latte. speak to them directly.

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Jim Hutto
Seminole, US
Mar 28, 2009 5:14 pm EDT

I have to speak up about this. While I am not a predator, scam artist or any other type that will put anyone in any danger. I am a convicted Felon in Florida. I am a married man with 2 wonderful children, Rent to pay along with bills, I also hold a job with Sweetbay Supermarket.

While it is true that there are very dangerous people out there, that will take advantage of people for there own gain or thrills. Not all felons are dangerous, as a matter of fact there are a good majority of felons out there that are very caring individuals that just want to live a life as close to normal as possible.

I am one that just wants to take care of his family, live a long good life with out being considered a danger to people because I have a felony. I think it is unfair and wrong to consider all felons a danger. And I personally believe that people would consider what this person did before they are branded "A threat"

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Starbucks has offically been downgraded to &horrible& coffee

It's a beautiful fall Sunday morning in New York City and I stopped in for a latte on my to work. Horrible! Not only is it a really bad latte (especially compared to the local coffee shops popping up everywhere) but the barista was extremely rude. When a gentleman and I were confused about which drink was ours she snapped at us. It's as if all workers laid off from the DMV collectively got jobs at Starbucks. It has gotten really bad I am taking my coffee addiction elsewhere.

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Bruno Bryans
hahaha no, US
Oct 11, 2009 11:39 pm EDT

You know what? I think I once got a sub-par drink from starbucks too! Its good that this incident objectively proves that every starbucks drink at every store in the world has switched from "world class" to "horrible" grade coffee. Thank you for exposing this recent development.

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Geoff Evans
Richard, GB
Oct 11, 2009 10:46 pm EDT

I'm glad that you, a coffee official, have deemed all coffee served by Starbucks to be "horrible" because of one experience. You have a certain way with facts and intelligence, you do.

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7:28 am EDT
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Starbucks fraud and scam

Starbucks needs to computerize their ordering system, because it seems as though their baristas can never get an order correct. One would think with the pamphlets Starbucks provides on how to specialize your drinks and key words to use when ordering i.e. non-fat, skim, and iced, that they would also parlay that to their baristas... but sadly they do not. As 7 out of 10 times that I have ordered drinks from Starbucks they have gotten my order wrong. It seems as though we are suffering from a skim milk deficit... as I never seem to get skim milk in my coffee though I request it and even go as far as to double check that they did indeed use skim milk and I almost always receive a yes...but once I take a sip I find otherwise…

Starbucks needs to train their baristas better and to be able to distinguish the difference between whole milk and skim milk. I once had a barista argue with me that I ordered a Caramel Mocchiato with whole milk and not skim, but when I showed her my cup that had a clearly marked "N" on the cup... she said it stood for whole milk. Finally, she asked the cashier who took my order and the cashier corrected her and told her that "N" stands for non-fat. She re-made my drink, but was quite obvious that she didn't want to do it.

I feel that the prices we pay for Starbucks the least they could do is get our orders correct.

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eff-bucks
Bethesda, US
Dec 05, 2009 8:29 pm EST

I don't really care what the other [censored]bag commenters have to say, I completely agree.

Horrible experience at one here in MD this afternoon. I shouldn't have been that complicated, but because they couldn't relay the proper size for my drink and components, someone else picked it up and walked out. Meanwhile, their drink is sitting unclaimed, along with 4 others, taking up space on the counter because the other 12 people waiting for drinks are waiting for what they ordered, not what the baristas decided to make.

Sorry 'bucks... won't be a patron at any of your locations for while- not that it really matters with the thousands of religious yuppies that stop there everyday on their way to work. My stop was purely out of convenience, but that won't be happening again.

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Bruno Bryans
hahaha no, US
Oct 11, 2009 11:48 pm EDT

GOD! You're right! They should computerize their system! replace them all with robots! Ill bet those robots could tell the difference between whole milk and nonfat, am I right?! God you are so right! You know, come to think about it, i don't think I have ever, ever, ever gotten a drink made correctly at starbucks! 24 out of 10 times my drink is made wrong! Last time I ordered a white mocha with breve and I'm pretty sure it was rams blood! You are a visionary sir. If i am paying $53.25 for a terrible cup of coffee the least they can do is not take a dump in it.

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Geoff Evans
Richard, GB
Oct 11, 2009 10:37 pm EDT

You poor victim. Have you ever considered that maybe, just maybe, your taste buds would be damaged from all of the ### you have been sucking? Consider it, chief.

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6:34 pm EDT

Starbucks awful service

Once loved Starbucks for the service and fact that Soy milk is never a problem (I have a milk allergy)...until today. King and Yonge Street location in Toronto - stay away as they have the worst service imaginable. Tall African Canadian Barista clearly bothered by fact I asked for soy milk. I can't even begin to describe how rude this woman was. At one point I though she was going to throw the soy milk at me, instead she placed it as far out of my reach as she could so I would get more annoyed. Will never go back, already told my story numerous times. The best advertising is a happy customer and the worst is an unhappy one.

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Tamara Nunnery
, US
Mar 09, 2016 7:57 am EST
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Don't patron Starbucks but was given a gift card. Ordered 1 slice of banana bread. At window employee told me it was not his fault that they have other customers with larger orders. Attitude is probably why this person is working at Starbucks and not a real company. NEVER will visit there again.

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Sarahjjp
Chicago, US
Jan 06, 2013 1:35 pm EST

Clearly the op is NOT racist. And it's OBVIOUS that almost all of the comments are by the miserable employee. If she and the other emploees actually did make fun of the customer, that's a reflection of how incredibly pathetic they are, not a negative reflection of the customer. They screw up her drink, they are rude, they make fun of her and on top of it, they make up lies that she's a racist. WOW. It's clear that the op was telling the truth. Ugh, having to deal with these trash people every day, yuck. She should be happy that she isn't that miserable employee, cause if she's this much of a ###, her life must really suck.

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H3H3
, CA
Sep 25, 2009 4:49 pm EDT

Yeah, you do sound mighty racist. I would bet that you'd never mention the barista's race had she been white.
You ###ing bigot. I wholeheartedly agree with the posters above who point out that the people who work at that store are probably happier to have lost your busniness. Some customers just aren't worth the trouble; and you are just not worth the trouble.

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CoffeMan
Winnipeg, CA
Jul 08, 2009 10:28 am EDT

The worst Starbucks in Winnipeg for services and drinks is 1430 Ellice Street...Sorry but the service sucks and they cant make a strawberry and cream frapp... it always taste weak or too icy...

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billiejoeisevil
Maumee, US
Jun 24, 2009 3:14 pm EDT

I love this thread. I worked for Starbucks for a few years, and the worst customers were always the ones that I wished would never come back. Congrats, Toronto Starbucks, this horrible lady won't ever be coming back!

phiit29
phiit29
Toronto, CA
Jun 20, 2009 7:48 pm EDT

Oh boy. If I were the original poster, I'd be terribly embarassed about my behaviour. She is a ###!
I have only ever had amazing experiences at that location. The baristas rock! Often give me free tastes of drinks/snacks and never charge me for soy :)

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rootsm3
Landing, US
Feb 26, 2009 5:55 pm EST

HA! You got yours lady. Stop being so entitled.

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jmar
,
Sep 14, 2008 1:57 pm EDT

By far, the death of Starbucks is the Drive-thru window. Starbucks killed whatever atmosphere they were after when they went the way of McDonalds with the drive thru. I stand in line and watch every Barista behind the counter fall all over each other to take care of the DT line without so much as eye contact in my direction as I stand in front of the register. Next time, I'm gonna walk out with one of those expensive coffee makers they have on the shelves...hey they're not paying attention...Ill make my Starbucks coffee at home on my new machine.

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African Canadian Girl
,
Aug 19, 2008 9:30 pm EDT

You are so racist it keeps me up at night.
I AM THE "AFRICAN CANADIAN" FROM STARBUCKS.
You come in every morning, treat me and my co-workers like ###, and are always ### about your soy milk. You're a ###, and we make fun of you on the daily.

Have a nice day!

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4:11 pm EDT

Starbucks prejudiced mind inside starbucks shop

A Starbucks barista said "You should leave here" so I had to leave a Starbucks shop in Munich. Though Starbucks Deutschland and I planned that a shop manager will either apologize me or explain me, the manager has been ignoring me since May 6. I've been uncomfortable since the barista's words, it's sometimes difficult to breath. I'm down these days.
I attached an email from me to Starbucks. This accident was happened to me. Please help or indicate what I should do.

To Starbucks,

My name is Yoshida, an Asian person, I live in Munich, Germany.

I went to your shop in Munich on March 2. While I was in your shop, a caucasian female customer had her personal speech inside your shop around 10 minutes for 5 other customers and a Starbucks barista who is also a caucasian female. After the speech, the barista, Ms.Flieschmann, said to me "You should leave here." so I had to leave your shop. I did nothing, I was just there, but Starbucks kicked me out. There was no explanation. Though I understand only a few German, there was a suspicious issue against race and culture difference in the customer's speech. And when I left your shop, Ms.Flieschmann explained me which actions are OK in Germany and which actions are not OK in Asia with repeating "In Germany", "We are" in English.

I complained this problem to Starbucks Deutschalnd on March 6 by email. But no reply. I called them on March 21, 28 and April 1. Finally on April 1, Ms.Stoppa in Starbucks Deutschland Essen office emailed me back "sorry" and we planed that I will meet the shop manager and the manager will explain me or apologize me about the problem.

It passed more than 2 months since the accident. I still can't meet the shop manger, Ms.Kindall, yet. I hope she will re-schedule soon, because I've been uncomfortable for more than 2 months and every time when I pass through your shops in Munich. When Ms.Kindall emailed last week that she can't meet me unless I don't go to a shop where is far and no relationship from the shop where the problem occurred, I was shocked, very uncomfortable and difficult to breath.

If Starbucks had a reason why you refused me to stay inside your shop, sure, I'll listen to your reasons and re-think about my problems. But if a stereotype/prejudice helped you to kick me out, I require you to apologize me officially properly. And I don't want you to allow any customers to have personal speeches inside your shops. I've been uncomfortable for 2 and a half months. If your shop manager can't meet me this week, I'll take another actions. Thank you, regards,
Yoshida

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Matthew Brown
,
Jul 03, 2008 5:05 pm EDT

Germany/Deutschland is still a racist country. The youth of the country know this. It's basically what you would have experienced in the USA in the late 1940's. Prejudiced people cannot be changed through force or law, only by choosing to change. My suggestion would be to simply avoid any racist individuals, support those businesses who treat you fairly, and tell your friends about your experiences.

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1:25 pm EDT

Starbucks what happened to customer service!

All I want to know is what happened to customer service! Especially when you pay $3.00 or more for a single cup of coffee.

Well the Pike Place Roast had just come out, and us ladies at the office wanted to try it. So I volunteered to go to our local Starbucks and pick up 3 coffees.

I walk in, and the whole place is an explosion of advertisements for the new roast. Signs are everywhere: "Try our new Pike Place Roast!" "Proudly serving Pike Place Roast!" (etc...) Well, I went up to the counter and said I wanted 3 Grande Pike Place Roasts. The woman looked at me, and with an irritated sigh said, "Well I'll have to brew it!"

Hang on. You guys are advertising it like crazy. It just came out two days ago. There are FOUR coffee carafes behind the counter. Not only do you not have any, but you're irritated with me for asking for it?! Strike #1.

So she dumped out one of the coffee carafes and started a new batch of Pike Place Roast. Let me say that what bothered me wasn't that they didn't have any brewed - it was the attitude I got when I asked for a product they're supposed to be offering like crazy TO SAVE THEIR SINKING IMAGE.

Well anyhow, it's always been common practice at Starbucks to offer a free coffee if the customer has to wait for a fresh brewed cup. Either they changed that, or the woman didn't want to be bothered, because I was never offered one. Strike #2.

To compound the issue, I asked her to please put the cream and sugar in the coffees. Two reasons why: #1 It's a service they offer, and somehow always manage to do it perfectly. #2 I was on a quick run to get 3 coffees for 3 different people. I didn't have the time to fix everyone's with cream and sugar, especially when Starbucks has always done it for me. But when I asked her, she pointed over my shoulder to the prep bar, rolled her eyes, and said, "We have all that stuff over there." Strike #3.

After a 12 minute wait for the 3 coffees, I asked if I could please have a short cup to put cream in, so I could at least take it back and have everyone fix their own coffees. She looked at me as if I lacked the intelligence to add 2 and 2 before handing me over a short cup. Strike #4.

You know, for $6.00 for 3 regular, no-fluff coffees, bought from a store who's trying to save their shinking ship, you'd think customer service would be their prime goal. Forget it - we'll go elsewhere.

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vivi!
washington, US
Aug 10, 2009 12:00 am EDT

I work for starbucks also. We dont put YOUR milk and sugar in YOUR coffee. WTF.

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damien000
toronto, CA
Apr 19, 2009 12:07 am EDT

I work for Starbucks.

We Do not have to put anything in your coffee. Thats why theres the condiment stand.

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viper689
Anaheim Hills, US
Feb 26, 2009 6:20 pm EST

Sounds to me like you like to whine. You can't put cream and sugar in yourself? Really? Wow. I'm sure your co-workers didn't say, "Oh no! The cream and sugar isn't in the coffee already!"

And I've never heard of free coffee, so I don't see that as a strike.

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rootsm3
Landing, US
Feb 26, 2009 6:05 pm EST

Well sounds like to me you're being over-dramatic.

Since I've been working there, we've never given people free coffee for having to wait for a fresh pot. They may have had enough for a couple coffees, but for your order they may have not had enough. I'd love to see you try and manage 4 coffee urns, prepare and serve 50+ espresso and cold drinks, clean, take out pastries, etc in a half hour.

And just because you can't seem to keep track of time and didn't have the time to put cream and sugar in the coffees, doesn't mean we have to do it for you.

You, like so many arrogant customers act like they are the only customer we have during the day and their wants are paramount to anything else going on in the store. It's just coffee. Get over yourself.

Starbucks Customer Reviews Overview

Starbucks is a globally recognized coffeehouse chain that has been serving customers since 1971. With over 30,000 locations worldwide, Starbucks has become a household name for coffee lovers. The company has received numerous positive reviews from customers, praising its quality coffee, friendly staff, and cozy atmosphere.

One of the most significant positive points of Starbucks is the quality of its coffee. The company sources high-quality coffee beans from around the world and roasts them to perfection. Customers have praised the rich, smooth taste of Starbucks coffee, which is consistent across all locations.

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Overall, Starbucks has received overwhelmingly positive reviews from customers, who appreciate the quality of its coffee, friendly staff, and cozy atmosphere. Whether you're looking for a quick cup of coffee on the go or a relaxing place to sit and enjoy your drink, Starbucks is a great choice.

Starbucks In-depth Review

Location and Ambiance: The Starbucks location I visited had a cozy and inviting ambiance. It was conveniently situated in a bustling area, making it a great spot to relax or catch up with friends.

Menu and Variety: Starbucks offers an extensive menu with a wide variety of options. From classic coffees to unique seasonal drinks, there is something for everyone. They also have a selection of teas, pastries, and sandwiches to satisfy any craving.

Quality of Coffee and Beverages: The quality of coffee and beverages at Starbucks is consistently excellent. The baristas are skilled at crafting delicious and well-balanced drinks. Whether you prefer a strong espresso or a creamy latte, you can expect a high standard of taste and quality.

Food Options and Taste: Starbucks offers a range of food options that are both tasty and satisfying. Their pastries are freshly baked and pair perfectly with a cup of coffee. The sandwiches and salads are also flavorful and made with quality ingredients.

Customer Service: The customer service at Starbucks is top-notch. The staff is friendly, attentive, and always willing to go the extra mile to ensure a positive experience. They are knowledgeable about the menu and can provide recommendations based on your preferences.

Pricing and Value for Money: While Starbucks may be slightly more expensive than other coffee shops, the quality and experience justify the price. The value for money is excellent considering the consistent quality of the beverages and the overall ambiance of the store.

Cleanliness and Hygiene: Starbucks maintains a high level of cleanliness and hygiene. The store is always tidy, and the staff follows strict hygiene protocols. This attention to cleanliness adds to the overall positive experience.

Accessibility and Parking: The Starbucks location I visited was easily accessible, with ample parking available nearby. The store is located in a convenient area, making it easily reachable for both pedestrians and drivers.

Loyalty Program and Rewards: Starbucks has a fantastic loyalty program that rewards frequent customers. With each purchase, you earn stars that can be redeemed for free drinks and food items. The program also offers personalized offers and discounts, making it even more rewarding.

Online Ordering and Delivery Options: Starbucks offers convenient online ordering through their website or mobile app. This allows you to skip the line and pick up your order at a designated time. They also provide delivery options through third-party services, making it even more convenient to enjoy your favorite Starbucks beverages.

Social Responsibility and Sustainability Initiatives: Starbucks is committed to social responsibility and sustainability. They source their coffee ethically and support farmers in coffee-growing regions. They also have initiatives to reduce waste and promote recycling, such as offering reusable cups and implementing recycling programs in their stores.

Overall Experience and Recommendation: My overall experience at Starbucks was excellent. The combination of a welcoming ambiance, high-quality beverages, delicious food options, and exceptional customer service made for a memorable visit. I highly recommend Starbucks to anyone looking for a great coffee shop experience.

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