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Starbucks University of Miami Richter Library / no refill? no syrup?

1 Coral Gables, FL, United States Review updated:

I just visited a Starbucks coffee store located at the Richter Library in University of Miami. And I requested for a pump of classic syrup, and they charged me 30 cents.
They charged 30 cents everyday whenever I requested for just a pump of syrup.
Also, a few days ago, I requested a refill and was denied. Usually, I could refill a cup of coffee by paying 50 cent to 99 cent depending on the location of Starbucks.
This store also did not accept my Goldcard membership card which allows 10 percent discount in any starbucks locations.

What's the identity of this Starbucks? Is this Starbucks? Is it violating a general franchise agreement and policy with Starbucks, corp?
Is this store gaining competition benefits by its monopoly status in a main library on campus?

Ja
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Comments

  • Ra
      3rd of Apr, 2009
    0 Votes

    this starbucks belongs not to the corporate entity, starbucks coffee company, but to one of its licensees, in this case the univversity of miami. unfortunately, gold cards, starbucks cards and other perks are not redeemable at this location, nor at any barnes and nobles starbucks or any that is attached to another store or university.

    it is not uncommon to charge for the use of syrup (even one pump) and the refill policy states one is entitled to ONE refill only if said person has purchased coffee within the hour- not if you come back hours later or try going through the drive through.

    if you dont want to pay for classic, i recommend you just use a sugar. classic syrup is just simple syrup. the same stuff you put in bar drinks.

    hope this helps

  • Th
      3rd of Nov, 2009
    0 Votes

    The U of M, like any private lower tier college is all about making money. If you want largesse go to MIT, or a decent UK university. About Starbucks, think about it. You're on campus so you're basically a captive audience member. They can abuse you a little. What happened to the $1.25 BILLION raised during the momentum campaign? You think they could give you a refill?

    Honestly, why would you even go there? There's no Assyriology department.

    The Zapper

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