Starbucks

The start of the issue was a terrible cup of coffee purchased in Maine while on a road trip. I don't expect perfection but it was a big disappointment to hit the road and find my coffee absolutely full of grinds. What makes the matter worse and causes me great dissatisfaction with Starbucks was that I TWICE wrote to their customer service folks, providing all the requested details and asking for a response. Twice, I received no reply. I think it is a problem to serve an inferior product but it is an even bigger problem for the customer's voice to go unheard.

Thank you in advance for your patience and understanding. Before I start my complain I would like to introduce myself: my name is Dr. Ahmed El-Sherif, 39 years old, specialized in Hyperbaric & Diving Medicine. I used to visit Starbucks (Maadi, Corniche El Nil) too frequent with my fiancé where the last time was on Monday, April 1st at 11pm. We ordered our favorite drinks, sat on two close sofas, and started having some talk surrounded by the usual great atmosphere where I normally was holding her hand and from time to time kissing it, too! The atmosphere was suddenly broken by a guy (Ahmed Khaled Mohamed) moving chairs and tables next to us, cleaning, staring at us, and disturbing the whole atmosphere. We first thought it was unintentional as we knew they close at 12 am and 10 min would be more than enough to do the whole thing!
A few minutes later another guy came and rudely asked me to have some talk with him but I rejected saying "no, I'm busy!". I got angry as the only thing came to my mind was that I kissed my fiancé's hand! She didn't understand what the guy wanted so I had to explain to her and she turned too much upset about the whole situation. I then dropped her to the car and went back to see what went wrong, hoping I misunderstood him, and when I asked him (Ahmed Adel Mohamed) he answered impolitely that the way I was sitting was improper! At that moment I turned mad at him and the other guy, and the third one (Francois) was calming me down and apologized for their way. The next day I met the Area Manager (Mohamad Higazi/+[protected]) to see what they would do to punish him and if he was not to get fired, at least an apology to my fiancé would be enough. The area manager could not promise to fire him nor make him apologize, saying that they had no right to fire him as the Labor Law protects him no matter what he did, giving an example of another guy that stole money yet they could not fire him! He also said they had nothing to control their staff attitude due to the culture they come from which is always unpredictable and therefore he apologized on their behalf, which was not enough for me, believing that if this is the way they would deal with things the guys would never be blamed for mistakes and therefore would continue the same attitude with others..

For me and my fiancé, Starbucks was a perfect place for a perfect coffee to have, and it used to always be our break-station no matter where we go, specially with the quality of service we thought it was providing. After this incident I think it will become a place for extremists to control it their way..

We spend a few months of the year in Ga. We always go shopping at the Pavillion when I'm in Ga. The Starbucks at the corner of Hwy. 85 and Pavillion Pkwy. is my preffered coffee stop, or atleast it WAS. The last time we went in there we were helped (I use the word help loosely) by a woman named Christy. She was very ruud and not much help at all. I will never go back. I always order the same thing, my order never changes. When we received our coffees the one I ordered was wrong. Christy insisted that I ordered the wrong thing, I know I did not. She argued with me for 10 minutes and made me look like a low life in front of other customers. She did make me what I ordered after all that BS I took from her. It could have been much easier than it was and Christy could have handled it better. I will never go back.

I bought an iced mokka in burjuman center starbucks coffee. I had it in the shop, when it was nearly finish, I feel there is something defferent come to my moths. so I chewed it, I did think this is ice. but I found it is a "bon" sound in my mouth. so I spit it out. that is spider.
I brought it to sales manager, who told me the starbucks manager will contact me within 24 hours. and I called shaya the starbucks agent in dubai, the service manager told me, starbucks will call me within 48 hours. all of this is lie. I waited more than 68 hours no calls no emails, nothing feed back from them. so I called, then they said will call me before 4:00pm/ but lie again.
the good thing is I had tooken picture and receipt.
starbucks, I do think with bucks and no more care about there quality and consumers health.

The store manager (Mary) at the Potomac Valley Starbucks off of Darnestown Road is over-working her employees and manipulating them as well. She has employees coming in on their day off (sometimes to cover her shifts) and working them over-time. She doesn't replace these days off that these days off that she asks employees to give up. A lot of the time she is not even at the store and will be out "running errands" or at home. I'm very upset about the over working of the employees. She needs to stop asking employees to take days off. When the employees say that they can't, she manipulates them and tells them reasons why they have to come in on their days off. This must stop!

I go to this starbucks almost every day for the last 5 years, pretty much all the employees there are very friendly. That's why I was so surprised today. I purchased a grande nonfat no foam late using a drive-thru. When I got to work and took a sip of my coffee, I realized that they gave me the wrong drink, I looked at the label and it said grande chai tea latte. I did not see the label at first, because they double cupped my drink and the label was hidden. Well, it happens, all of us make mistakes.
Since I work only 5 minutes from the starbucks, I got in my car and drove back. I walked inside and nicely explained the problem. Although the barista apologized, the tone of her voice was very uncomfortable and unsincere. She gave me my new drink, which was the nonfat no-foam latte. I held it in my hand and immediately recognized that at least 1/4 of the cup is the foam, because it was so light. I did not say anything since the barista was quite rude and unfriendly, but I was very angry. I think that as a regular and long time customer I deserve better treatment. I was not even offered a complimentary drink or a coupon. Wow.

Behind a car, making a left hand turn from busy hwy 126. After a long parade of traffic, the car in front of me has plenty of time to make her left hand turn so that the three cars behind her do not have to sit through the light again. Instead, she waits for for a very slow moving van to go by before she turns. There was enough time for four cars to safely turn left before the van passed by. Annoyed by having to to be a sitting duck, longer than necessary, I gave a quick honk thinking maybe the driver in front had fallen asleep or was busy dialing in her radio and gave the hands up as in, "what are thinking?" the driver then flipped me off. I laughed and gave her the bird right back. She flipped me off again and deliberately waited several seconds after the slow moving van passed before she finally made her left turn. All the while, she would look in her rear view and flip me off every couple of seconds. She waited until the light turned yellow to finally make the left hand turn.

Then, I pull up to the drive through at starbucks and while i'm placing my order, I hear this woman in the background yell, "is that the lady who was in such a hurry?" then, I pull up to the window to pay for my order and this woman (a starbucks employee) walks up to the window with a snotty look on her face say to me, "oh, you were in a big hurry to get your coffee huh?!" I said no, "no, I just don't care to be sitting on a busy highway waiting to make a left hand turn for unnecessary amounts of time while the car in front of me is preoccupied with something besides safe driving." she threw a smirk my way and walked off.

I told the young man working the window that it was unfortunate that she would treat a customer that way. He looked embarrassed. I asked him if she handled my order. He assured me that she didn't.

Traffic incident and bad driving skills aside, the woman, as a starbucks employee should not have treated a customer at the window with such disdain. It's not my fault she's an idiot behind the wheel. There isn't anything I can do about that. But being an idiot at work and approaching a customer in poor taste? That, I plan to pursue.

I did not taste my drink prior to leaving the store; hence no formal complaint was registered directly. I used to go to starbuck's every day. Little by little I changed my drink choices because the expresso drinks tasted "stale" as if the grounds had not been cleared and the ground holder properly cleaned. I grew up in new orleans so I know coffee from an early age. We had coffee bottles and I remember asking for mine in my highchair, hence the love of lattes as an adult. I am also a true italian, hold the passport, so I also know expresso. What is all of this leading to? Years ago I changed my starbuck's order to chai because the expresso drinks were substandard in my opinion.

After not going to starbuck's for a very long time, I went this morning to order a tall double chai latte with skim milk. Once in the car and on my way, I tasted it and it was chai mixed with expresso. I really do want to frequent starbuck's but the first time quality is no longer there and has not been for a very long time.

I have been a regular starbucks customer since approximately 2006. On average I have probably spent $150 per week at starbucks since that time. I registered for their rewards program and, even since registering my card, I have spent, at least, $200 that was not put on the card.in any event, clearly the rewards email tells me that a latte drink falls under the free refills in a same store visit. Yet, when I went for my refill reward at the starbucks inside the safeway store in the 3000 block of east camelback road, phoenix, az today, I was told by the starbucks employee and manager that no hot coffee or coffee drink is included, despite the email I have from starbucks stating otherwise. It is absolutely wrong and fraudulent for us to receive written statements from starbucks and, then, at their store to be told tough luck.

I want the safeway manager and the starbucks manager at the store to receive a lesson in the rules. And, in fact, a friend of mine shannon kline, has run into the same type problems with iced coffee drinks. She was told at a different store that it only applies if you go to a "corporate-owned" starbucks. That said, I suppose we have to try to discover which starbucks are "corporate-owned" since that information is not provided at the starbucks locations.
Starbucks please educate your employees or provide your customer with bold print disclosures specifically stating which stores will honor your rewards before you suck us in!

Selling 16 oz tumblers for 19.99 with free refills in the month of january. Sounds great except not at in name only stores in supermarkets. I was told by customer agent only can refill at free standing starbucks stores. The closest store other than in supermarkets is at least 15 miles away when pointed this out to customer no service and proceeded to ramble on about taking it up at a meeting in the meantime the sale continues without resolution maybe x-mas 2012.

They discontinued the chonga and the hawaiian bagels and replaced them with "new york style" bagels. I've been to ny and these are no where close to ny style bagels. They taste like hard thin rocks. Bring back the hawaiian and chonga bagels! Starbucks employees even complain about the loss of the good bagels to these nasty hard and bland bagels. Whyyyyy?!

Why is it everytime I stop in starbuck's there is always some idiot who doesn't know what they want to drink, then can't make up their minds what they want to eat. They need to have a line for those of us who just want a cup of coffee.

Have been to this location many times and have never felt comfortable here. Maybe it's because it in front of a large state university and they only want to wait on like kinds of people (young). They all have this "can I get this senior citizen out of here as quickly as possible" attitude.

Many folks in line and the orders were taken very quickly; but everyone in front and behind me got their orders and I was left standing; finally mine we done after all other people were served? If they had an explanation for this; it was never voiced to me... Ie we had to brew yours or something? I did have the least complicated order. Your employees need training on communication, smiling, being civil even! This is the rudest starbucks I have ever been in and I will go to the local competition in fairborn from now on!

I have been a regular customer at starbucks in ennis, texas for going on 2 years now. I am a quiet-natured person who usually communicates as minimally as possible. For the most part, I have had a pleasant experience, but this morning I had an issue with an apparent disgruntled employee, whom I know as don (who was at this time in charge of making the drinks).

I ordered my regular tall mocha. I waited and waited (for about 15-20 minutes... There were no other customers waiting for their drinks for at least the latter part of 10 minutes), and I finally approached the counter again. This then. By this time I am standing by the counter and don was just standing there sipping a drink through a straw. His manner of disrespect was quite obvious!

When don noticed that I was standing there, he made some excuse that he "thought" I had ordered something different this time (or something to that effect). About an additional 5-10 minutes later he placed my drink on the counter. It was the worst mocha that I ever had with a very funny taste to it. Normally a tall mocha has a whipped topping, this one did not.

Once again I approached the counter and spoke with the short-haired lady that took my order before & explained the taste of my drink to her. This time I ordered a strong coffee (due to the fact that I couldn't see what don was doing behind the counter). She apologized again & said that the coffee is on starbucks & that she also bring me a free drink coupon. When she came over to where I was sitting, I asked her where I could go to make a report to starbuck & she said she didn't know. I asked if it could be starbucks.com & she said "probably." I told her that I am going to make a report, but not about her. She on to say, "this is don's last day here." I told her that I knew something was going on, but I wasn't sure what.

Now that don had caught my attention I sat there and watched & listened for any observation of any vindictive behaviors toward me (due to the fact that by this time he was aware that I was visibly upset). Don started making several under-the-radar comments, seemingly for my benefit, like "I get off at 5:30" (as if to say "if you want to fight, I get off at 5:30"). I don't deserve this kind of treatment!

Earning "stars" or a starbucks "gold" card is virtually useless. Finally, after several emails and calls with starbucks I understand their card-plan. To earn a free drink, you must use their card (loading it and reloading it with money) for 45 transactions.in other words, purchasing 2 drinks at the same time in one transaction with your card amounts to a single transaction in the elusive goal of obtaining that free drink. Better to buy 2 drinks in 2 separate transactions. After 45 transactions, you then get a free drink after an additional 15 transactions. So, they don't count how many drinks you purchased with your card; rather it's the number of transactions. Why would anyone want this card? Why does every other coffee company allow a free drink after significanly fewer drinks than this multi-$ company?

Employee leans over me while I was sitting at small table with my pc causing a full cup of coffee to spill on my laptop ruining it. I did not ask for her assitance and I don't know why she came to my table did not need or request help from her.