Sprint / refund

United States Review updated:

I've made a payment of $689 to purchase my phones, the store I went to manager claimed that he had to order the phones in which he didn't tell us, a day before they were sent to the store I cancelled everything..the store manager gave $159 back because it was paid in cash. I've been waiting almost a month for the rest of my money of $530 in which I've been calling every day for weeks straight...I was told numerous of times on that recorded line that my money would be escalated which was a lie...never seem the phones or nothing and they still have my money..they got their phones back and still has my money smh

Jan 26, 2019
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  • Ka
      17th of Feb, 2019

    Do not buy a refurbished phone unless you pay a lot more for insurance. My 6 week old refurbished Galaxy S8 has a faulty port so earplugs will not work. I have a 90 day warranty and Sprint has an association with some company that requires the phone be sent to them BEFORE they send a replacement. Therefore you will go 7 - 10 business days without any communication device. This is a pathetic way to handle a customer of 25 or more years.
    I will go with Verizon.

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