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scamming and unauthorized charges to my card
Used the service one time and knew I was being charged $.95. Did not realize that getting on a site one day for $.95 would charge me for a $25 subscription that I did not even use after that first initial time. Absolute ripoff and the service was not even worth my time. Spokeo continued to bill my account the $25 two more times when I did not even use it. I will be calling their customer service to demand a refund or will be taking this scam and fraud to FCC or Law Enforcement.
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized cc charges for ages
I have been paying 19.90$ for months and months, and yet I had cancelled the research, just about straight away after using the service for one dollar US.
I have just bumped into the fee, because I decided to look into my expenses
C Card number ending 460 from France, and under the name of RIGOLET.
I demand all refunds right up to the day I came across your company.
Regards
Ms Rigolet
+[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Ms. Rigolet,
I have received your message on ComplaintsBoard.com on March 4, 2019, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize for any inconvenience, or hardship this matter may have caused.
To assist you further with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Thanks!
- Spokeo Customer Care
unauthorized credit card charges
Hello,
I am writing to complain about being charged for $24.95 after a 7 day trial of the name search option. I literally haven't been able to log in and use this service. Every single time I try it said there was a connection time-out and to reload my request. I literally have not been able to complete one search. Since the issue continued (I have attempted to use the service on different connections and devices) I thought maybe it was due to billing and I wouldn't need to worry about the issue. However I would like the money refunded and I want all of my personal information removed from your entire platform. I received no e-mails stating anything, not the registration, not the charges and couldn't receive the e-mail when attempting to reset a password. It's as though I was literally blocked from a internal source... Internal as in your website not the internet in whole or my devices and connections.
My name is Mrs. M Rooker; e-mail: ro***e*rm**dd**@gmail.com, visa card ending in 5552 exp: 11/23
I want the refund and my entire profile and information deleted ASAP!
Please and Thank you!
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Mrs. M Rooker,
I have received your message on ComplaintsBoard.com on March 3, 2019, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize for any inconvenience, or hardship this matter may have caused.
To assist you further with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST.
Thanks!
- Spokeo Customer Care
unauthorized charges
I do not recall ever visiting the Spokeo cite, however, I found on a bank statement that I was charged $20 for spookeo. I googled spokeo and called them. I inquired about the charge and was told several months prior I had used their cite to look up a phone number. I disputed using their cite ever and asked them to cancel whatever they had woth me and to refund my money. I argued and was hung up on three times. The fourth call I was told the account had been cancelled and my money would be refunded. This month I have yet another spokeo charge, I start looking and these charges go back months. I am going to report spokeo to the FCC and law enforcement, I will call my bank and see what they can do about the fraud. I did record the phone calls so I have proof that I was promised cancellation of the fraudulent account (not even my email) and refund.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester,
I have received your compliant on CompliantsBoard.com and wish to assist you with this matter. I'm sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected] and explain your concerns. Thanks!
- Spokeo Customer Care
unauthorized charges on my card
I agreed on charging something like a dollar this one time on December and now I check my account and find out SPK Spokeo is charging me for something I didnt agree for like $25 and I haven't even been on their website since that one time. I never Ever agreed on automatic payments or nothing it was just this one time. Please cancell this operation I never agreed on.
The complaint has been investigated and resolved to the customer's satisfaction.
Hi! We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected] and explain your concerns. Thanks!
unauthorized credit card charges
On November 11, 2018 I called and canceled a"Service" for Flogames (whatever that might be). The cancellation reference number is [protected]. Unfortunately I do not check credit card activity very often--I was paying $19.95 a month since November 2016.
Whatever Flogames might be I have never used it. I received 3 credits on November 12th for $9.98. I am expecting a full credit, please.
Gary A. Stahl
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Gary,
I received your complaint to the Complaints Board website on December 9, 2018 regarding charges to your credit card, and I am happy to assist in resolving this matter.
Spokeo is a People Search Engine that can be used to conduct name, reverse email, reverse phone, or username searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources.
In regards to your renewing charges, t sounds like there was previously an active subscription on your account. Spokeo subscriptions are billed for the full term. When a trial or monthly subscription is selected, it will renew automatically so that you receive uninterrupted access for the entire term purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you still have any questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care
spokeo
I realized that I was being charged 19.95 monthly for a service I never used. At first they couldn't even find my account and told me I had no account with them with the bank info they were taking money with each month. I was only offered less then a 10% refund for the amount they took from my bank without ever using the service! They are a SCAM! I was finally offered a 15% discount. Still not happy I was sent to maganment which just told me my subscription was canceled. Perfect! But I want to be refunded! They have been no help and just keep saying that I will no longer be billed. SCAM! I asked the girl how many unhappy customer calls she got a day! I'm sure it is a ton! Robbery at its finest! They offer free searches or .99 cent then bill you for 20 dollars a month until you catch it on your bank statement.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Valued Customer,
Thank you for your comments on CompliantsBoard.com regarding Spokeo's services.
I understand your concerns, and I’m happy to clarify. When a Single Record Search with a Search Trial is selected, the single record is accessible indefinitely, and the 7-day trial grants access to name, phone, address, and social searches within the trial period. All Spokeo subscriptions automatically renew to prevent service interruption. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
- Spokeo Customer Care
.95 one time charge turned into $19.99 reoccurring charge?
I used spokeo to confirm an address I wrote down incorrectly, a one time charge of .95 is what I paid for. I used it one time and upon reviewing my debit charges noticed a $19.99 reoccurring charge! I called and Asia was very nice on the phone but refused to credit me my $19.99. After reviewing this company I now know it's a scam... I will blow them up with negative review everywhere.
Your company obviously does not understand or care if this is an issue for your customers. Keep my hard earned $20 and I’ll do as I said and trash you as a scam every chance I get. I’m sure it doesn’t matter as you are keeping this money and not refunding as a stand up company would do. By the way, I have called the “customer care team” and they could care less, almost as if they are trained and directed to inform the customers that you would rather deal with someone like me than refund the $20 back and perhaps have a repeat customer.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester:
I received your comment to the ComplaintsBoard page for Spokeo on November 2, 2019 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with all subscriptions. All Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
I apologize for any inconvenience, or hardship this matter may have caused. Please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
I have never used spokeo before and I was charged on my credit card for more than 1 year until i discovered.
I emailed them but they ignored. Careful.
Dear Gary,
I received your complaint to the Complaints Board website on December 9, 2018 regarding charges to your credit card, and I am happy to assist in resolving this matter.
Spokeo is a People Search Engine that can be used to conduct name, reverse email, reverse phone, or username searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources.
In regards to your renewing charges, t sounds like there was previously an active subscription on your account. Spokeo subscriptions are billed for the full term. When a trial or monthly subscription is selected, it will renew automatically so that you receive uninterrupted access for the entire term purchased.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you still have any questions or concerns regarding this matter.
Thanks!
- Spokeo Customer Care
Dear Valued Customer,
Thank you for your comments on CompliantsBoard.com regarding Spokeo's services.
I understand your concerns, and I’m happy to clarify. When a Single Record Search with a Search Trial is selected, the single record is accessible indefinitely, and the 7-day trial grants access to name, phone, address, and social searches within the trial period. All Spokeo subscriptions automatically renew to prevent service interruption. I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
- Spokeo Customer Care
phone number lookup
this site is awful. they claim to be open 24 hours yet never seem to answer my calls. i used their services ONCE and got no results, except for the information the caller ID already gave me. and now i see they have been billing me $25 a month? not what i signed up for. i demand my money back.
save yourself the stress and headache, never use this site.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester,
Thank you for your comment on ComplaintsBoard.com.
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. Some of our search results may include information that is not fully updated, but new information is added to our system every day.
It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team directly by calling [protected] and explain your concerns. We are available everyday from 5AM to 8PM PST.
Thanks!
Spokeo Customer Care
charging my account for years for service I did not ask for
I pay my credit card on-line and have paperless billing. I just happened to look at recent transactions this month and noticed Spokeo has been charging me, not once, but TWICE a month for at least a year and half. One time for $9.97 and a few days later for $19.97. EVERY MONTH! I never agreed to this subscription or agreement or whatever it is and have never used it.
The complaint has been investigated and resolved to the customer's satisfaction.
Yeah They did the same thing to me its a dirty Scam artist company smh such a shame this day in age 😳
Hi! We're sorry to hear about this. It sounds like there is an active subscription on your account. We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected] and explain your concerns. Thanks!
‘truthfinder.
Good day,
Whilst I employed Spokeo for a few months and it was good thank you but I have tried to cancel my account on a few occasions now months shin but still you are making withdrawals.
My Ac numbers:
$13.36 [protected]
$18.93 [protected]
Please reimburse for the past three months and close my account.
This needs to be done urgently and I wish to hear from you to confirm with proof - [protected]@gmail.com
Thank you Regards Shân Willians
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Shan
Thank you for your reply!
To better assist you with your request, please contact our Customer Care Team by visiting https://www.spokeo.com/contact where we are available by email, live chat, and telephone from 5AM to 8PM PST.
Thanks!
- Spokeo
stolen card and laptop
My card and laptop was stolen and I believe they have made a payment to spikeo? This was not me, I did not give permission and I would like my money back? As I said I did not give permission, and I will ask my bank too, as I have ordered a new card, they must of tried spokeo to see if there was money in there I'm not sure why but it was not me and I have very little money and need that to feed my children.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Requester,
Thank you for contacting Spokeo Customer Care.
Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other sources to reveal demographic details, public profiles, and more. Our memberships provide exclusive content to subscribers, which is activated immediately after payment is processed. Payments for Spokeo services will appear on your billing statement as SPK*SPOKEO.
Spokeo currently only supports names, phone numbers, and addresses in the United States. Our email and username search features cover all publicly accessible profiles on social networks supported by our system, including international social media profiles.
We want to be sure you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected], where we are available from 5AM to 8PM PST and explain your concerns. Thanks!
I am complaining about the lack of factual statistics that you try to charge people money to get information that is wrong misleading or in accurate
Obviously you are a large business of california but do you need to make $.95 to give someone a yellow page phone number and name? Your ad says all of these shocking records will be pulled up and all I need to do is give you $.95. You're freaking [censored] and not even a mediocre internet business! Figure out a way to get revenue like every time I think maybe instead of pretending to be some company that knows personal details and will sell them to anyone for a quarter. Pathetic and definitely far from the better business bureau. Some attorneys could even constru figure out a way to get revenue like every time thing maybe instead of pretending to be some company that knows personal details and will sell them to anyone for a quarter. Pathetic and definitely far from the better business bureau. Some attorneys could even construct fairly winnable civil litigation lawsuit against you. Wouldn't even have to be an intelligent attorney. Could possibly be the [censored] guy that passed law school from cheating and knows nothing about invasion of privacy laws. If someone wants to know private details about someone else they are either a stalker nosy or misinformed. There's a reason people don't want their personal promotion out there and you are the foundation of that reasoning. I would not recommend spokeo for absolutely anything for the simple fact of your lack of plausible and factual information. Not only do you miss represent your business and intentions but you advertise for change pocket change until the 10th page where it says how much you really are charging. Pathetic and misleading, hope you guys maintain life long itchy [censored] and please have a wonderful day.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo Reviewer,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Spokeo People Search allows you to search for anyone by performing a name, reverse email, reverse phone, or reverse address search. Searches can also be performed to obtain court records, historical records, or business information. Our database covers social networks, public records, marketing lists, and other public sources to reveal demographic details, public profiles, and more.
Spokeo does not currently offer demo access to our content. I’d like to recommend exploring and utilizing our free basic search functions, which provide previews of the kind of information we offer and the networks that we support. Should you decide to proceed with purchasing our product and view more premium content, we offer a variety of plans to best fit your needs.
I’m sorry to hear Spokeo did not meet your search needs. Spokeo has access to over 1.2 billion records, collected and organized from many different sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site.
We want to make sure that you are helped, so please contact our Customer Care team at CustomerCare@spokeo.com or by calling [protected]. Thanks!
Sincerely,
Spokeo Customer Care
spam
Will ever Spokeo leave me alone or not? I never wanted to use their service, moreover, I never subscribed to them, because I had no idea about this service, however, somehow I was subscribed and now I get their emails every day stating they have some information about me; emails usually contain small attachments and you know what? It's my name and last name, my date of birth, but everything else is just a lie. I don't know where they got it and why. Tried to unsubscribe. Didn't work. Customer service is non-existent. I hope you will burn in hell.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Heather,
Spokeo People Search allows you to search for anyone by Name, Reverse Email, Reverse Phone or Username. Our database covers a multitude of social networks, public records, marketing lists and more to reveal demographic details, public profiles, etc. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. Please feel free to contact a member of our Customer Care team by calling [protected] at your earliest convenience.
Thank you,
Spokeo
cancellation of service no longer wanted
I am offering this e-mail communication as my official request to end this service.I have instructed my credit card company to withhold further payment to you for such service.I will also forward a copy of this communique to them for their records.I am hopeful that your company will reply to this directive from me and take the necessary action to comply.The date of the first dispute occurred on or about September 14, 2017 and has continued to this date going forward.I look forward to an early and quick resolution of this problem.Again the problem being that I do not wish a continuance of this service.I intend to forward a copy of this memorandum to the credit card company to keep them in the loop regarding the resolution or lack of same.They have been instructed to withhold any further payment until I have been accommodated by Spokeo with some form of official notification of service termination.Please respond to this termination request at your earliest convenience.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo Customer,
In order for a Spokeo subscription to be created, a user must click on the "Sign Up" button or perform a search and click on the "Get Full Results" button. The user would then be required to enter in a full 16 digit credit or debit card number along with the card's matching security code, cardholder name, card expiration date, card billing zip code, and enter a valid email address that becomes the username associated with the account. Once this information has been entered, the Terms of Use agreement must be checked and agreed to and then the "Purchase" button must be hit. Once these actions are completed and the information is verified as valid and matching, the user must then fill out a brief survey and set an account password to begin using the subscription. Additionally, we provide detailed information regarding exactly how much, and how often a person will be billed on our payment page, as well as in the disclaimer which has to be agreed to before the purchase is processed. This information is also included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use. Please feel free to contact us at [protected] should you have any questions or concerns.
Sincerely,
Spokeo Customer Care
Be aware that this site is not affiliated.
All subscriptions will be automatically renewed until you cancel. You can cancel your subscription on the “Account” page at any time. Once canceled, you will still enjoy all benefits until the end of your current membership term. Your membership will not be renewed after that term expires. For further assistance, please contact Customer Care.
unauthorized credit card charges
I went on the spk spokeo site and it said I had to prove I was 18 and they asked me for my credit card information to prove that I was over the age of 18 to let me on there site so I gave them my credit card details and got on the site I was on the site for not even 5 miniutes becase I did not no how to use it as im not a computer exspert im just a beginner I only no the basic how to turn it on and get on the internet I went on my online banking account and noticed they had taken £23.72 out on the 04/05/2017 and £1.25 out on the 04/05/2017 as well I did not give them any authorization to take any money out of my bank account at all I want to claim a full refund of the money they took out of my bank account
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Reggie:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on June 28, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Yea I’ve never heard of this company before and got charged 25.95 on June 25, 2021 at 4: am… it was almost the last of my money and I’d like what ever you think your taking money for to be Reimbursed a.s.a.p and taken off your billing cycle and never charged again
Dear Kyle:
I received your complaint to the ComplaintsBoard.com page for Spokeo, on June 26, 2021 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please note, that since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date until disabled.
If you have any further questions, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST so we can assist you further with this matter.
Thanks
-Spokeo Customer Care
Today I received notification that SPOKEO is billing my credit card. I had to look up the service to see what it was. I then disputed the charge on my credit card. At the suggestion of Amex, I called Spokeo to let them know what was happening. They refused to help me unless I verified my credit card information which was billed. How stupid is that? I'm not giving the people who are abusing my credit card verification they got it right. In the process of filing a BBB complaint.
Dear Spokeo Customer,
We want to make sure that your experience with Spokeo Customer Care is a positive one. We would like to thank you for addressing your concerns, and are happy to assist in resolving this issue. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. Our subscriptions are set up to renew automatically so that those who use our services on a regular basis can do so without any interruption.
All information, including the type of subscription, exactly how much, and how often a person will be billed are clearly stated on our payment page. We also include this information in the disclaimer which has to be agreed to before the purchase is processed. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at [protected]. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.
Sincerely,
Spokeo Customer Care
membership
Date: 4/2/2017
Spokeo flagged my account as being in violation of their TOS, then banned me for life, all because I answered a survey question in 3 seconds without understanding it was a lifetime binding contract.
Upon logging in, I presented with what I interpreted as a survey, and responded with the reasons I believed Spokeo would be useful to people. One of my responses included, "tenant screening, " which is a violation of their TOS. The problem is this: I never used Spokeo for tenant screening and never would (that is what credit reports and criminal background checks are for). Mostly, I used Spokeo to check how much of my personal life is discover able online.
In any case, my explanation was not good enough for Spokeo and they are standing by their permanent closure of my account because it was "flagged."
It makes absolutely no sense that answering a survey question could have such long-term and bizarre consequences.
Their survey question needed a clear warning at the top of the page. Alternatively, if there was no warning of possible consequences, their system could have presented me with a pop-up after I submitted the survey response with strong, clarifying language and required me to affirm acceptance of their TOS (e.g. language such as, "you indicated that Spokeo would be useful for tenant screening, but Spokeo does not permit usage for that purpose as we are not covered by FCRA. Please confirm that you will not use Spokeo for tenant screening by clicking 'I Accept' below.")
This whole experience makes me dread that Spokeo exists at all. We should not grant such extraordinary power to organizations that treat us as if we are so insignificant. If they can't be decent to their customers, they shouldn't have any customers at all.
That's my two cents.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear William,
We understand your concerns, and are more than happy to assist in resolving this matter. Please allow me to explain regarding the Spokeo. According to Spokeo's Terms of Use, "You may not use Spokeo.com or any information acquired from Spokeo.com: to evaluate a consumer’s eligibility for credit or insurance to be used primarily for personal, family, or household purposes, to evaluate a person’s eligibility for employment or volunteering purposes, to evaluate a person’s eligibility for a government license or benefit, to evaluate a person for renting a dwelling property, or for any other purpose specified in the Fair Credit Reporting Act (15 U.S.C. § 1681b) (the “FCRA”), Federal Trade Commission or court interpretations of the FCRA, or similar state statutes, in any manner that may violate any local, state, federal, or international privacy law to which You may be subject on the basis of Your location or the location of the person searched."
Unfortunately, your account has been found in violation to the above named terms. For additional information please visit http://www.spokeo.com/terms-of-use-consumer.
Sincerely,
Spokeo Customer Care
subscription scam
I required the cellphone number of an associate in an emergency situation, so I resorted to Spokeo.com. Their site offered various "introductory" programs so I selected "One Month of Service for $4.95". When I clicked to proceed, the resulting page offered only 6 months for $29.70. I cancelled and returned to the previous page and again selected the $4.95 option. This time the resulting page offered the $4.95 deal, so I gave my credit card info and proceeded. I promptly received a receipt stating, "Thank you for purchasing a 6-Month Bundle Subscription. Amount: $29.70." I called the billing number, explained that I am a professional writer with hundreds of reviews to my name, and offered to make their lives truly miserable if they did not promptly refund my payment . The agent immediately stated that she had refunded my payment as demanded. I soon thereafter received a "Cancellation and Refund Receipt" stating that my payment had indeed been refunded, but which I have been unable to confirm as of yet. IMHO, "Mistakes" like this occur far too frequently to be inadvertent.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo Customer,
We sorry for any confusion, and would be happy to clarify. It sounds like you selected a Spokeo 6-month subscription at the time of purchase. The average monthly cost of this subscription is $4.95, and there is one payment for the full membership term. This means that when a 6-month plan is selected, a total of $29.70 is billed. When a refund is issued, we ask that you please allow 5-7 business days for the refund to fully process. If you do not see it after this time, please give a member of our Customer Care team a call at [protected] at your earliest convenience. We are more than happy to help!
Sincerely,
Spokeo Customer Care
subscription service for 6 month packages
Suscribed on Dec 26, and called DEc 29 to cancel since I did not find useful information. I asked for a 5 month reimbursement from a 6 month subscription Account Number: [protected]. They charged me $47.90 for 3 days use; and said it is a one time charge only, no partial reimbursements. I told them where in the page is that policy described, and that I please need full or at least partial reimbursement since info was not useful. I understand I deserve to be reimbursed or I will report Spokeo service as fraudulent to proper authorities. Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello Liz,
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. When someone signs up for one of our services, the payment page will display a price much like the one you saw at $4.95. This is actually the average amount it would cost to use Spokeo's services on a monthly basis. The details of exactly how much someone will be billed is displayed in our Terms of Use disclaimer. In your case, for example, it states clearly that you would be billed $29.70 every 6 months until the subscription is cancelled. I sincerely apologize for any misunderstanding, and for the inconvenience this experience has caused. We have gone ahead and have refunded the $29.70 that was charged to your credit card. We have also refunded the charge of $17.70 for the Court Records search feature that was added on. Please allow 5-7 business days for these refunds to be reflected on your bank account. We want to make sure you are helped with any questions or concerns you might have regarding this issue. Please feel free to contact us by phone at [protected], or via email at customercare@spokeo.com.
Sincerely,
Spokeo Customer Care
premium account
Joined the site and decided to subscribe. At first there was one price, but in the end they took more! Contacted Spokeo customer service and asked what was going on. They said that they gave me a premium account and that was why there was a price difference. Then I asked them why did they gave that new account, I never wanted one and never wanted to pay for it. I received all the information I needed and was not interested in their service anymore. They did not reply. When I asked for a refund they refused.
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Spokeo Customer,
Please allow me to explain regarding Spokeo. The website is designed to keep Spokeo memberships at the lowest possible price, we enable users to purchase only the products they need. When you need additional product(s), they will be available as Product Add-ons to enable more advanced search features only when you need them. This way, users can customize their subscriptions in any way they see fit, whereas in the past, if someone wanted to upgrade you had to purchase the whole thing. I apologize for any misunderstanding or inconvenience this issue has caused. Please feel free to contact Customer Care at [protected] at your earliest convenience should you have any further questions or concerns regarding this matter.
Spokeo
About Spokeo
The information Spokeo provides may include contact details, social media profiles, marital status, address history, and possibly more sensitive data such as criminal records or financial information. The data is compiled from sources such as public records, white pages listings, and social networks.
Users can search for individuals using names, email addresses, phone numbers, or home addresses. Spokeo aims to present this data in an easy-to-understand format, allowing for quick and straightforward people searches.
It's important to note that Spokeo is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), and therefore the information from Spokeo should not be used for purposes such as tenant screening, credit checking, or employment screening.
Spokeo offers different subscription plans, providing users with varying levels of access to the data available. The company emphasizes user privacy and offers an opt-out feature for those who do not wish their information to be searchable on the Spokeo website.
Here is the guide on how to file a complaint or review about Spokeo on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Spokeo in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Spokeo. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
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6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file a complaint or review about Spokeo on ComplaintsBoard.com.
Overview of Spokeo complaint handling
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Spokeo contacts
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Spokeo phone numbers+1 (888) 271-9562+1 (888) 271-9562Click up if you have successfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have successfully reached Spokeo by calling +1 (888) 271-9562 phone number Click up if you have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone number 0 0 users reported that they have UNsuccessfully reached Spokeo by calling +1 (888) 271-9562 phone numberCustomer Care
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Spokeo emailsahovsepian@spokeo.com100%Confidence score: 100%Supportcustomercare@spokeo.com100%Confidence score: 100%Support
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Spokeo headquarters556 S. Fair Oaks Ave., № 101-179, Pasadena, California, 91105, United States
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Dear Brooke Carlson:
I received your complaint to the ComplaintsBoard.com website on March 22, 2019 regarding refund requests on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with subscriptions selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date to prevent service interuption until disabled. To further assist you with your request, please contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please contact us directly so we can assist you with this matter.
Thanks!
- Spokeo Customer Care