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Spirit Airlinesrefund for flight change

Review updated:

Letter I wrote to spirit airlines for my son. Their response was no refund. I find this appalling.
Y daughter-in-law has had to travel to the mayo clinic in rochester, minnesota since march 2014 for a clinical trial. She and my son travelled on spirit on saturday and were to return on monday. My daughter-in-law suffered some health problems while there and is now hospitalized. It is unknown when they will be able to return. When my son phoned to be check out how to change the reservation when catrina was able to travel, he was told he would have to pay $150.See the Top 10 Worst Complaints in Miramar, FL00 per person to change the return tickets. He even had a doctor's note.
I am appalled that an airline would charge under these circumstances. The costs they have incurred flying back and forth from dallas to rochester is enormous. They cannot afford an extra $300.00 to change a ticket. They are travelling every two weeks for the clinical trial.

This has caused unnecessary stress for them to endure. I am contacting you for my son as he is staying with catrina and does not have access to a computer.

Thank you for your consideration.

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Jan 21, 2015
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Comments

  • Mk
      Jan 21, 2015

    First off... Sorry for your problems you and your family are having...

    That said, I do not see why you are upset with the airline company. They have rules just like anyone else.

    If your son went out to get something to eat at the same restaurant every day for 2 weeks while his wife was in the hospital and could not stay to finish the meal that was already ordered and cooked one day because he had to rush back to the hospital for an emergency... Should the restaurant not charge him for that meal???

    OR

    If he made reservations at a hotel and could not keep them at the last minute then should the hotel not charge him ???

    Again, sorry for your issues but if he agreed to the terms of the airline tickets when he purchased them then he has to stick with his choices. It is not always someones fault that things happen.

    0 Votes
  • Pa
      Jan 22, 2015

    Medical issues are difficult, and I'm sorry you and your family are going through this. That said, Spirit is very transparent about the fact that all of their tickets are non-refundable. Most airlines have multiple levels of airfares, and if you want it to be refundable, then you actually pay for that option. I'll bet your kids flew Spirit because their fare were much lower than other airlines. But Spirit also makes it clear on their website that if there is a possibility your plans would change - which clearly is the situation with your daughter-in-law - they encourage you to purchase trip insurance for $14. If they would have purchased the insurance, then they would have gotten a full refund.
    Finally, it's not your dauther-in-law's fault that there were complications and she was forced to miss her scheduled flight. But it also wasn't Spirit's fault. It's very difficult for airlines to sell seats with less than seven days before a flight. That's why most airlines charge extra for the right to get a refund.
    I wish your family well.

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