Southwest Airlines — ada violation
I am disabled, I have agoraphobia (I don't leave my house) but my grandma died and I needed to fly back to the midwest to do family stuff. I called the ADA six months ahead of time and they helped me get my dog certified as a service dog (just like an eye dog). She is little and her job is to help me through panic attacks and put distance between me and other people. I called Southwest and they said it would be no problem. I flew to the midwest without any problems. On my way back the ticket taker stopped me and asked for my paperwork on my dog, I told them she was a service dog (she had on her vest) and she didn't need paperwork, according to the ADA she has the right to go anywhere I do. Anyway, the ticket guy went and got his boss who, in front of the other passingers asked why I had her, what she did for me, and what my diagnosis was. She also told me that she wouldn't allow my dog on because I didn't have a vet note or a note from my dr. To make things short, I had a panic attack, thought I was going to die, and I was sobbing. Eventualy they let us on the plane, and after 3 Zanax I calmed down.
Anyway, the point is they made my worst dream come true. They treated me like I had done something wrong, and did it in front of all of the passingers. Just because you can't see my disability doesn't make it any less significant.
More Southwest Airlines Complaints & Reviews
- Southwest Airlines - items stolen out of luggage. 
- Southwest Airlines - baggage lost 
- AirTran Airways - airtran cancellation charges 
- Southwest Airlines - refund money credit from last year 
- Southwest Airlines - open seating - not 
- Southwest Airlines - luggage service
- Southwest Airlines - wn5384 boi to geg
- Southwest Airlines - flight from charleston sc to austin tx on august 14
- Southwest Airlines - flight cancellation followed by poor customer service
- Southwest Airlines - customer service