I traveled SW 11/07 ... I checked my digital camera in my suitcase. Dumb on my part because by the time we arrived back in Baltimore it was gone. I contacted the Director of Aviation at McCarran and they too reviewed the TSA tapes and determined that it was not taken by TSA ... leaving the ball in SW airlines' court. I received the same letter from SW that James received.
At this point in time, it's not a matter of my monetary loss ... the pictures on that camera are worth more than SW could ever pay me. However, it is a matter of justice. They apparently have hired thieves in the form of baggage handlers. My thoughts are that when TSA places the sticker on the outside of your suitcase, if they in fact have to search your bag, that is a signal to the thief that something valuable inside of the suitcase. They open it, find it and STEAL it.
Southwest Airlines simply does not take responsbility for it because their fine print on the ticket jacket says so. My question would be... so who is responsible for the hiring of theives that are stealing personal possessions from unsuspecting travelers?
Southwest Airlines is enabling these people because they simply do not care. They are protected by the fine print. In the meantime, these thieves continue to help themselves to your personal items on a daily basis.
It seems to me that Southwest Airlines and other airlines are allowed, by the government, to operate under different rules than the rest of us. They are allowed to continue to keep thieves on the payroll because no one cares enough to find out who is doing this. I cannot imagine that it would too hard to figure out. It was either someone in baggage handling at McCarran or in Baltimore. How hard could it be to take the bull by the horns and stop this from happening?
Bottom line... I dont' care how cheap SW is. In the future I'll pay more to avoid flying them. They condone stealing and that is something that I find unethical!