Snapfish
reviews and complaints

tried to claim my 25 prints 4x6 and nothing came up. Is this the scam of the picture takers or what? If this is not what it shows to be then where is hewlett-packert denieing being part of this scam.

Whats up with this faulse shrek instant win drama they say ive won 25 4"x 6 photo prints by hp? Snapfish well there a bounch of fraudes im really upset.

I purchased Shrek 3 and tried to redeem my prize of 25 4x6 photo prints. I received only fraud and scam messages. I was not able to redeem my prize.

why would these people put the chance to win games on these movies! all it is, is a big fat scame to get people to by that movie, get online like me and it turns out to be some scam.

Hello,

I am very sorry for the trouble you experienced. I am the Worldwide Customer Support Manager for Snapfish and I will be glad to issue you 25 free prints since this code does not seem to be working. Please send me your Snapfish account email address and I will issue these credits to your account directly.

Thanks, Otto

Otto Imken
Worldwide Customer Service Manager
Snapfish Division, Hewlett-Packard

tel: +[protected]
e-mail: otto.imken@hp.com

I am just too busy: I spent half an hour finding where I could place an order on Sunday.
Can't find...
Thinking that I missed the deadline.

On Monday, your email extended the Oprah freebook deadline.
I spent the whole morning trying to just find the place that says "PLACE THE ORDER."

I explained so to your live-agents.

You smart live-telephone agents (3 of them and I already waited averagely one hour each)always made me wait to check my account (after I waited, then POP, the link which I have read 100 times and still canNOT find where to place the order popped up.

I tried Monday evening going through the steps-- There were NO LIVE Agents in thek evening-- and still fail (I emailed and it was like a catch-20, also no-return within 24 hours as indicated.)

So spent Tuesday morning, the whole morning, asking your live-telephone agents... Why would I still do that?

"Tuesday morning's wait is longer and the agents were NOT ANY MORE HELPFUL THAN the day before.

Last night I tried again and went through the routine of reading your hel-link then doing it step by step... I STILL COULD NOT FIND "PLACE THE ORDER."

This morning I found your belated email; please just read your email...[Here is Snapfish agents's email:

"Hi Catherine,

"Thank you for writing to us.
We certainly regret any inconvenience.

As per our records you have a free credit for FREE PHOTO BOOK. To use this credit please place an order for standard 20 page 8 x 11 custom cover photo book.This credit expires on 11/22/2008.
You can place an order now and the credit will automatically apply for your customer cover photo book and you need pay shipping charge.

Snapfish is committed to your satisfaction, and we make every effort to meet your expectations.
Please let us know if we can be of any further assistance."]

Do you see if you are more helpful than any of the previous Snapfish agents?

I decided that I give up receiving Oprah's free photo album from you because I think that free gift is costing me too much, already.

For the Complaints Readers: I have used mail- order since years ago and have quite a lot of experiences with mail-orders and customer-helps...

when my father's day gift didn't arrive on time - I went to see if snapfish had any complaints. As with this customer, I see that I had a similar situation. I ordered with enough time to for my gift to arrive by father's day...they said it shipped on the 9th - would taske 3-5 business days - still not here on the 14th - hence not here on the 15th-father's day. I called snapfish - do they outsourse to India? that alone always angers me...Final outcome - no explanation why I hadn't received my order - got a credit for 20 free prints. They should hgive you a tracking number!

I was about to order 30 mini-photobooks from Snapfish, using their 50% off code that they emailed me ("50% off all photobooks for the next four days, " etc.) After getting my photos into the online templates, I found out during checkout that there would be an almost $50 charge for shipping and handling! Yes...that is FIFTY BUCKS! Needless to say, I didn't press the "send order" button...they can keep their 50 percent...I'll take my business somewhere else.

My experience with Snapfish has been superb, this Dec. (2007) being the first time I used them. I created and ordered several "everday" photo books - they were lovely and shipped within a day or 2 of ordering. Then I ordered photo ornaments, also quite timely and lovely products...I am creating a leather photo album but haven't ordered it yet as I am still proofreading my captions, etc. I wonder how many poor experiences have occurred. I couldn't have been happier with my experience and will use them again and again and again. (Unless I have a poor Customer No-Service exerience if SnapFish were to err.)

I agree. I have just had a similar problem with Snapfish. I placed an Order on Dec 11 for a Christmas ornament. the website showed that it shipped on the 17th and met the deadlines to arrive in time for Christmas. When it wasn't here by Christmas Eve, I send an email and they promised it had left their hands on the 17th and blamed the post office.

I received the ornament on the 28th and saw that there was a US Postal Service track and confirm code on the envelope, so I went to the USPS website to check and see when it was shipped. Well, you can't tell exactly when it was shipped from that, but I was able to tell that it DID NOT ship on the 17th like they said -- because the label wasn't even printed until the 20th!

Unless the post office is wrong, Snapfish lied to me. And I don't patronize a company with such low ethical standards. BEWARE!

Very irritated it said I won something and my kids were excited and then you cant even find the website that is printed on the front. This is fraud and they should be ashamed.. My kids were disapointed. I will report them to the BBB, you all should too.

they said that you actually won something but when you go to the website it just goes to their other menu, where you purchace things and there is no place to put in the coupon number nothing...this is nothing but a scam! why even waste your time putting this on the movie covers when you cant even keep your word! so irratated!

I think you all are the ones with the fraud I bought this movie for my son on his birthday nov 21 07 he was happy he got it and then he was really happy that he thought he won something but the site told him to check back after jan 17 08 due to fraud claims. no site just for stickers claims very heart broken boy and very angry mom. Please do the right thing and at least give him his prize. Please make this little person a believer.

So snapfish dosen't work I went to there web-site. There wasn't anyplace to put in the code but when I looked on the back paper it says to go to www.snapfish.com/shrekstickers. NOT www.snapfish.com/sherkprints Whats really sad is that lots of people got these on there movies and it dosen't even work

After I did my order Dec 12 2009 I saw some complaints online while searching for a customer service number on Dec 17 2009. I figured they were sour grapes. They've gotta have a lot of customers, sometimes companies screw up so you're bound to hear complaints. Well, I'm in the middle of a big crisis with Snapfish.

I ordered four calendars, four mugs and a mouse pad, Dec 12 2009. It said on the site that if I ordered it that day I could get it before Christmas and they had supposedly shipped my calendars out Dec 14 and estimated delivery date was Dec 16. Well, didn't get them on that day. I went on the site to check my order on the 17th and there was no estimated ship date. Dec 17th I called FEDEX and was told that "Information sent to shipper"...or something like that, only meant the label had been printed. That same dayI called the Snapfish call center, the guy I talked to was an idiot, never mind the accent and language barrier. I've dealt with India call centers before and this guy was so hard to understand. I will take in delight calling the Tracphone customer service center from now on. I work in a call center where people call and yell at us all almost all day and I understand how it can be.

I'm very understanding with customer service lines, but this guy was just a ###. He took all my info and then said "How is your Holiday Celebration going?" I said to him "It would be better if my gifts had arrived". Way to open yourself up dude, you just don't do that. I would have said "How can I help you?" You are there to give me information, not to be my friend! Anyway...he said "Allow one more day". Which is fine.

I'm expecting my mugs and mouse pad to arrive Monday. *fingers crossed* Whatever, I expected them to come later because of the time frames on the site. However, the calendar order which supposedly was shipped on Dec 14 still hasn't arrived. Upon further investigation my original calendar order is supposedly in a FEDEX facility the area so it should be arriving soon. Hopefully before Christmas! They have started a second calendar order for me, for free. So I guess I'll be getting free duplicate calendars!

If I don't get this order before Christmas I'm going to have to ship Christmas Presents because I intend to deliver them in person to my family three hours away. We're heading there on Wednesday Dec 23. I would hate to have to spend extra money to get these calendars to my family. Normally a present can wait but a calendar!

I will never use Snapfish ever again.

I'll NEVER buy from Snapfish again, EVER, and I'm letting all of my friends, family, & any anyone else who'll listen know too! I ordered 2 books BEFORE Thanksgiving. Here it is December 19th & still no books! Am I mad, oh you bet & I let them know. When I called (Bombay) she said that she guarantees the books will be delivered on Monday. How the heck can she guarantee that unless she hand delivers them to my doorstep? They don't even have a way of tracking the books. The website states that it takes 3-5 business days, not WEEKS, to print a book. Also, my last book that I ordered came via UPS, not USPS as she stated these would come. I told her that I found it VERY ODD that an order placed prior to Thanksgiving could not make it here in time for Christmas & from that reasoning, all orders placed to Snapfish after mine didn't even make it out their door. I asked how they produced any Christmas cards for anyone this season if they were so backlogged already before Thanksgiving. Sorry, not buying that excuse. I doubt very much that my books will make it here on Monday, so thanks Snapfish, my 78 year old mother & 83 year old mother in law won't get their grandchildren's Christmas gifts. Way to go! A word of business advice to them, in these rotten economic times, you should do all you can Snapfish to make sure you get your orders out in a more timely manner. I'm taking my business elsewhere!

Snapfish Sucks! Since my initial order a few years ago, they moved their call center to India (Great, More Jobs in India)! Had I of known before I spent all of my time loading photos, I would have never done business with them.

I got no service at all from the customer no-service in India -- get your photos somewhere else, as you will get better service and quality

Well I did get to see my new grand baby once now I cant get back into snapfish.When I click on their goodie it says something about url.Where can you phone them?

I had a similar situation with Snapfish - I ordered 6 photo ornaments in NOVEMBER, and received an email a few days before Christmas apologizing for the delay, but that they would arrive before Christmas. I did receive them 2 days before Christmas, but I ordered 6 and only received 5! I sent an email that was completely ignored, then yesterday (January 6th) sent another one requesting again to refund me for the missing ornament. Their response? "Please note that your ornament order may be shipped in different packages and there is every possibility that, packages posted at the same time may arrive at different time intervals. So, we request you to wait for two more business days for your other package to reach you. If at all you didn't receive, please do reply this email for an immediate replacement or refund." You've got to be kidding me. I've waited since November for them to arrive, and one was missing (they were all the same - why would they ship one separately?). If I do receive it now, what the hell am I going to do with a Christmas ornament in January? I sent yet another message back asking for my money back for the missing ornament immediately. I think they are hoping I'll drop it since we're not talking about a lot of money, and if they make me jump through enough hoops maybe I'll forget about it. I will NEVER order anything from Snapfish again - thank goodness it wasn't an expensive order in the first place!

Thank you for posting this, without it I wold not have found the phone number. We had 2 different photo books made and sent out. One arrived in time the other is still not there despite having shipped on the 13th! thanks to your providing this link they are supposedly making and overnighting another one free of charge. I will believe it when I see it but would still be in email limbo without your post. I did get a wonderful person on the phone though, but that is just luck.

I will say I have had very good product and service from them in the past but they clearly really overextended themselves this season with timings and the expanded offerings. The one book that did arrive in time was such a HUGE hit though it was worth it. I just wouldn't do it with any kind of deadline again.

UPDATE: they gave us a random 33% discount on the full order, refunded to the credit card without my prompting, hours after getting off the phone with them but guess what!? They are STILL in processing.

I have ordered photos from them last weekend. Should be with me within 1-3 days as they promised. However, nothing coming yet! I think they are rubbish!

I agree. Ordered enlargements from them that I have never gotten. On contacting the customer service was told to keep waiting. I am not a ### it does not take a month for the mail to move. Have supposedly been given a refund on my credit card, however, it is not showing. Am alerting my state attorney and better business bureau.

Here's how to download the photos from Snapfish to your computer without paying for them.

On SnapFish, view a slideshow of the photos you want to download. It doesn't matter which photo of the slideshow you have enlarged when you do the following, as long as you know the title of the photo(s) you want to download. View the page's source (View: Source, in Internet Explorer). In the source, search for the title of the photo you want to download. Look for the first URL that appears above the photo's title, it should start with ""http://images1b.snapfish.com/". Copy and paste the entire URL into your web browser and hit enter. If you did it right, the image will appear by itself and you can right click it and save it to your computer.

What the? Apparently, they allow their uses to upload and share photos, but the do not allow *even the owner* of these images to download them without paying for them!

Check this out:

1. Take photos with digital camera

2. Upload to Snapfish

3. Click 'Download Hi-Res'

4. Pay $.50 for the first photo and $.05 for each with a maximum of 50 photos per 'download'.

What? Obviously, never use Snapfish for anything, they will sell you your own files! If you uploaded 256 photos, it would cost you $14.75 for the 250, and .75 for the remaining 6, a total of $15.50 to download the files you own.

It owuld make sense for them to charge if they processed your film, but come on, if you upload, you shouldn't have to pay to download!

Bad business, avoid!

Read before you download! You CAN upload your pics to SnapFish from your PC, OR you can download the software (what you did) and upload your camera directly to SnapFish. Just remove the software and you'll be fine.

Just found out from Snapfish that all the photos I have posted on there for the past 8 years are gone. They were "lost" in the migration! Pictures of my daddy, newborn grandbabies, etc. Please dont use snapfish whatever you do...They make me sick. Their response...Sorry our migration software isn't working properly and we cannot recover those pictures for You.

I was charged $14.95 for the past seven months without my consent.

Want to redeem my free 25 4x6 photos on this order, but it will not let me.

I used MotionBox for years with no problem. When Snapfish took over MotionBox, I paid for Snapfish and ported over my videos as directed. Most work fine, but four videos will neither play nor download. I've been waiting for customer service help for five months. I don't even get an email saying "We can't help." Since I used Snapfish as a backup and lost files when my computer failed, I now have nothing to show for months and months of work. Constant requests for help from Snapfish go nowhere. I'm told in the online chat "The problem has been sent to Engineering, " but I get nothing in email regarding the status of my problem. This company is incompetent, unprofessional, and uncaring. They must have a lot of money since they don't seem to care about keeping their customers. (Signed: Disgusted FORMER Customer)

Their customer service is horrible. I just tried to download photos from my account to my computer, was told there was an error, and that I wouldn't be charged. I was charged. When I called, the rep I got on the phone wouldn't listen to me. He kept telling me that the order went through. I kept telling him that I got an error message and never downloaded the pictures. He told me that's not possible. We'll see if they refund my money. I've been a loyal customer for years but I will no longer be using them.

I am sharing a letter I wrote to Helen Vaid, General Manager, Snapfish. I am completely disgusted with some of the worst customer service I have had, and that is saying alot these days. Their so-called 11o% Customer Satisfaction Guarantee is a complete joke.

Dear Ms. Vaid:
I'm writing to you to register my dissatisfaction with the the abominable phone wait lines and unreliable email customer support from Snapfish.

As I write this, I have been on hold waiting for a customer service rep to pick up the phone for 23 minutes. It was the same the first time I tried to call several days ago. Writing for online customer help yielded the same frustrating lack of assistance with an Indian rep that wrote back once and never wrote back again. This is my 5th attempt in over a week to receive ANY assistance with an unacceptable photo book I received. I ordered the photo book as a wedding guest book and what was sent to me contains dark photos that in no way resemble the bright originals I was using. Now I am stuck with this badly printed book and apparently no possibility of any assistance from Snapfish to correct the problem they caused. Although I had originally considered having Snapfish also print our wedding photos, based on the quality control and customer service problems at Snapfish I will never use your service again.

Although your site claims to offer 110% Satisfaction, you have created a customer who is 110% unhappy and perfectly willing warn off other potential customers.

Sincerely,
(name withheld)

I just canceled my order with them, they are horribly slow as far as delivery and I asked for credit - not worth bothering with if you ask me! I would rather get my prints/mugs/Christmas Photos Cards through a reliable source that has a decent turnaround time...Snapfish stink!

I tried to order the free photobook as seen on Oprah. I went through the steps to place the order, and it said that the credit will be applied at checkout...well, it wasnt! I was charged 39.00 for what was supposed to be a free product. I tried calling customer service immediately after, only to be disconnected literally 20 times throughout the day. Furthermore, I decided to send an email through their website and it wouldnt process. First, it said it must be less than 240 characters, which it was only about 100. After 5 attempts, i decided to just leave that area blank. Then it says i must add comments. So I simply say "call me immediately". Still would not process.
Ultimately, i have received the poorest customer service ever. Which all over their site they have posted that they are commited to the best customer service and satisfaction guarantee...what a joke.
Save yourself the trouble, and go to shutterfly.com...i usually do my orders from them and never have any problems, plus they have way better products and selection.

Agree with everyone on here. In the past I've ordered with Snapfish and they were great...but since that was years ago I believe it was before they changed their customer service and sent everything overseas. I recently placed a LARGE order for almost $200 and it never arrived. I had to basically scream and yell and pitch a fit before they would even agree to resend the order and then the order they resent was damaged, had incorrect formatting, and half the photos were cropped in half. Yet another exasperating call to customer service went nowhere. They said I had to return the photos I had received and "wait for a refund"...yeah right! After repeated explanation that i was not willing to accept that they finally said they'd "send my case to tier 2 support"...could not transfer me, give me any contact info for tier 2, or provide me with a name. They even had the gall to give me a fake name. I will never ever use snapfish again and I am spreading the word to the internet to stop soliciting this company that clearly is only concerned about making a profit at the expense of the time and frustration and money of customers who were loyal for years.

WARNING: DO NOT ORDER FROM THIS COMOPANY! THIS COMPANY SHOULD BE SHUT DOWN. trY CALLING CUSTIOMER SERVICE - i HAD TO CALL THEM 4 TIMES BEFORE I GIOT SOMEBODY I COULD EVEN PARTIALLY UNDERSTAND. THEY PUT ALL KINDS OF EXTRA CHARGES ON MY CREDIT CARD & WHEN I CALLED, ALL THEY SAID "OH WELL, SORRY FOR THE INCONVENIENCE.

I AM MARRIED TO A PERSON FROM ANOTHER COUNTRY SO YOU WON'T FIND ANYBODY MORE UNDERSTANDING OF LANGUAGE SITUATIONS. BUT - THESE PEOPLE DON'T GET IT. THEY CHARGED SO MUCH THAT IT PUT ME OVER MY CREDIT LIMIT!

WE REALLY NEED TO STOP DOING BUSINESS WITH COMPANIES THAT HAVE CALL CENTERS IN OTHER COUNTRIES! IT'S NOT THE POOR WORKERS FAULT - IT'S THE GREED US COMPANIES & THIR CEO'S & OFFICERS THAT WANT TO PUT MORE IN THEIR POCKETS.

Snapfish is horrible. They have lost hundreds of my photos over the past ten years. I went to make a memory book and each album over years has photos that have been turned in to grey boxes. Snapfish has not even tried to help, just sent a flippant "sorry nothing we can do" . Their customer service, business practices, site and technology are all horrible and they have lost precious memories of my family.

I don't have a big complaint. On my last order there are six pictures on which the top (mostly the head of a person) was cut off. Is there anyway you can redo the pictures. I am not sure what number of the pictures you need. I will try to send you the following to see if that is what is needed for you to redo them.
The pictures are: 100 4868
4927
4940
4947
4974
4976
Looking forward to your response.

Sincerely,
Trudi Farkas

I ordered 2 identical Snapfish books for Christmas presents. I received 2 books. One was an identical book that was exactly what I wanted. It's name is "My Favorite Caroline"

The other was a book has a title of "Tour of Spain 2023'. I didn't not order nor do I want this book.

I want an identical book named "My Favorite Caroline" sent to me.

I am still waiting for this order. Usually the prints are delivered quickly so could you look into what has happened to this order

Patricia Perfect

Ordered 9/7/2023

[protected]

This i's the first time i've used snap fish and will certainly be the last... I ordered some photos but I am extremely unhappy due to half of them having my daughters head cropped off them! It's rediculous! I would like a full refund please and I certainly won't be using you again and will tell my friends and family to go elsewhere too!

I ordered a photo album for my husband's 60th birthday party. The photos in the album and the reprints have a yellowish tint. I printed out a photo on my copier and it wasn't yellow like what your company printed out.
I have used your company to print several other photo albums for my niece's
bridal shower and the albums came out great!

We ordered some photo of you and they have come back terrible with head missing off half car they are not like what we sent in computer they are under my mums name Celia Scott 14 moorland cresent staincross if you can look into this please as we have had some before and they were great thank you

hello i found it difficault to do shoping in snapfish especially when it come to upload photo i fount it difficault so i want to have a procedure from you

Really glad I found this site. I ordered Christmas presents from snapfish that arrived way later than estimated. I printed a picture of the present for Christmas day since I didn't have the gift. I didn't even check if it was mailed in a different manner but regardless I was more than unhappy with the snapfish's shipping estimate and actual shipping time. I thought it was a fluke with Christmas time but now that I've read these compliants I am not placing any orders with snapfish until the shrekprints issue is resolved- the website says Jan 17th or later. After I order receive my free prints I want to evaluate the quality before I give them any more orders.

I have had a very similar problem with my photo ornaments order...advertised as 50% off! Then they are dumfounded as to why the demand was so high, and now they can't get their act together to get people their products on time!

The Constumer Service reps are incompetent and nothing gets DONE UNLESS YOU DEMAND IT... ### - i thought that was what my $200 paid for!

Let's get the word out! Snapfish promises services they can't deliever... this company is a fraud!