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Lifetouch Customer Service

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Lifetouch Inc.

11000 Viking Dr., Ste 400 W
Eden Prairie
Texas
United States - 55344-7242

Customer Support Phone Numbers

+1 800 736 4753(School K-12 - United States) 14 1
+1 800 653 3373(Preschool - United States) 1 1
+1 800 736 4775(Prestige - United States) 0 0
+1 800 736 4761(Yearbooks - United States) 0 0
+1 800 244 4373(Sports - United States) 0 2
+1 800 505 9496(Special Events - United States) 0 0
+1 800 505 9496(Commencements - United States) 0 0
+1 888 313 1746(Church - United States) 0 2
+1 800 597 6453(JCPenney Portraits - United States) 1 0
+1 866 457 8212(School K-12 - Canada) 5 10
+1 888 676 1647(Prestige - Canada) 0 1
For School Portrait Questions, Mailing Address
Attn: School Photography Requests & Reorders, P.O. Box 46993, Eden Prairie, MN 55344

Canada
1410 Mountain Ave. Suite 1, Winnipeg, MB R2X 0A4
Plus

Lifetouch Complaints & Reviews

Lifetouch / Graduation thank you cards 2019 were not folded in the center

Ka
Jul 17, 2019

order image number 167760-009-064 watercolor thank you cards quantity 1 at 32.95 dollars not including tax and shipping. The cards were not folded in the center of the page. I did use them because we were way over due in thanking family and friends. If their wasn't a time constraint I...

Lifetouch / school pictures

Je
Jun 30, 2019

The picture we ordered was not the one we received. This graduation picture is extremely important to us as parents and grandparents. The purchase of the disc came with only the one picture as well, I believed it came with all images taken on picture day. My daughter in law called the...

Lifetouch / online ordering school pictures

Tm
Jun 17, 2019

I ordered school pictures online. Was suppose to recieve pictures on June 10th when I did not recieve them I called customer service and the representative told me they were sent back because there was no address. How in the hell can I purchase something online and have it sent to me with...

Lifetouch / yearbook delivery

Ka
Jun 13, 2019

We received an e-mail from our principal, the eve of the last day of school, explaining that Lifetouch wasn't able to complete/deliver yearbooks before the last day of school. Although a generic apology letter was attached, there was no offer to compensate for their poor planning (like...

Lifetouch / emails for payment

Fl
Jun 10, 2019

Good afternoon, I keep receiving emails asking me to pay for pictures for my children. I did not order or receive any pictures and would kindly appreciate my children's names to be taken off of any further emails. Their names are: Evan Furtado 7th grade at Somerset Middle School Elijah...

Lifetouch / pictures

Ca
Jun 09, 2019

I received my sons pictures in the mail. As soon as I opened them I couldn't review his 8x10, 2-5x7 and the 4-3x5 because they were damaged in the mail by getting wet!!! I'm not very happy after what I pay for his pictures that your company would be so discarding of children's picture...

Lifetouch / yearbook refund

Da
May 20, 2019

School year 2018/2019 I just want all parents to know how a big company like Lifetouch is so non caring and so about it's company and not the customer. I asked for a refund because Life Touch was not the actual company that did yearbook for my daughters school. They said they could issue a...

Lifetouch / paying for school pics

Sr
May 01, 2019

I ordered a package like the pictures sent home from my grandson's school thinking that was how I had to pay. I then realized, after paying for the prints, how I should have directly ordered for his school pictures. I want the package of prints I ordered to be sent to my home cancelled...

Lifetouch / lifetouch spring pictures: 6th grade

Br
Apr 23, 2019

I got my daughter's Spring preview pictures yesterday and it looks like her head was photoshopped on a on her body. Her head is in a weird angle. One of her arms looks stretched out and her other arm is awkwardly flat against her body. It's ridiculous that they would print those and send...

Lifetouch / jcp business portraits

Na
Apr 21, 2019

Dear Lifetouch Customer Service, I want to take a few minutes to make you aware of an experience that I had here, in Michigan, at one of your portrait studios. It isn't like me to typically complain or say anything negative about a business unless the circumstances are truly awful, and I have...

Lifetouch / two years in a row I didn’t get my child’s class picture

Ja
Apr 08, 2019

Two years in a row I ordered class pictures for my children last year my daughters this year for my son too I didn't get my daughters last year this year I didn't get my sons but still paid for it online I'm no longer gonna order pictures from here because once is a mistake but waiting...

Lifetouch / false promotion

Ma
Apr 04, 2019

I was attempting to purchase the $20.00 package along with the attached offer $5.00 8x10 and when go to pay 8x10 is 14.00 plus shipping and handling. When go through chat and speak to a representative and a supervisor, I am advised offer is for "personalized" 8x10. Nowhere on your envelope...

Lifetouch / preschool portraits

Do
Apr 04, 2019

I own a small private preschool. Since 2004, I have always used Lifetouch for picture day. In fact 2004-2014 they were in my center twice a year. Yes I'm small but my preschool parents always spent big, generally buying complete packages. So this year I get out the info and notice I had...

Lifetouch / school spring pictures

Pa
Mar 28, 2019

Picture day was on 3/26/2019 I purchased the pictures online on 3/22/2019 when purchased online it states that your child does not need to take the confirmation or order form. Turns out the photographer from lifetouch did not know or was aware that my daughter had already pre-ordered her...

Lifetouch / photos

De
Mar 21, 2019

This is the THIRD time this year that my sons preschool portrait has had a wrinkled background. I'm not sure why they have such a difficult time getting the background right but when I emailed Lifetouch's customer service about the problem I just got an email back saying something along...

Lifetouch / picture day

Al
Feb 25, 2019

Good afternoon, I was reaching out to lifetouch but have been waiting on the live chat for over thirty minutes and next to the phone number it says they're are no available associates at this time so if someone could email me back I'd appreciate it very much. [email protected] I was wanting...

Lifetouch / employee?!?!

Lm
Jan 30, 2019

In my opinion there is so much shadiness going on with this company that I am quite surprised that they are allowed to be in business. I was hired and when I asked about health insurance, I was told they would get back to me after the hire. After several phone calls back and forth, I wa...

Lifetouch / poor quality product

Da
Jan 10, 2019

We were photographed by lifetouch for our church directory and opted to buy portraits as part of this experience. Unfortunately, our original prints were overcropped, either cutting the tops of our heads or cropping so tightly that our heads were cut off when the pictures were put in the...

Lifetouch / no photos arrived. called twice now.

Be
Jan 02, 2019

Ordered for two children. One arrived, the other never arrived. Called 2 months ago as told to call in a few weeks if the other order did not arrive. I called 4 weeks later and now I'm told they will resend and order will arrive in 4 to 6 weeks. I asked, considering we did not get our...

Lifetouch / understaffed at this location!

Ta
Jan 01, 2019

Hello my husband and I where scheduled an appointment Friday Dec 28 at the PTC Hampton Va location. I'm not much of a complainer but I wanted to take the time to share how this poor sweet young man was truly giving everything his all but it was amazing that the young man was handling...

Lifetouch / 12th grade photos

Li
Nov 06, 2018

I recieved my sons pictures today and I'm not happy at all. My son is in the 12 grade and is on the Autism spectrum. He's taken some interesting picture in the past, smiling too big for example. This was the worst photo my son has ever taken! My son has been taking school pictures since...

Lifetouch / customer service

So
Oct 31, 2018

I ordered a school picture in August 2018 through the phone and called back in Sep. to check status since I didn't receive it. I was told by customer service that it normally took 4 to 6 weeks to be delivered. So I wait until the end of Oct. to call back since I still didn't receive my...

Lifetouch / school pictures

Sm
Oct 27, 2018

picture day = 9/26/2018 LT318739Q0 sessionID/APO: YFF JGKHZ / FOW3WCYF guest order # R3548610447 when my son's picture was developed, there are some white spaces in his mouth, like color is missing. After decades of receiving pictures from Lifetouch, this is the first time we have ever...

Lifetouch / school photographs

Wa
Oct 25, 2018

Prior to last year (2017-18), we never had any problems with LifeTouch's work. However, 2017's Spring Pictures were a total fiasco, and 2018's Fall Pictures aren't any better. We have four (4) children. Three (3) of them were correct both last year and this year. However, last year they...

Lifetouch / inability to log on/customer complaint response time

Hl
Oct 17, 2018

I cannot log on to access my son's school pictures. The site asks me to "Check your internet connection." My internet connection is LIGHTNING FAST and there are no issues on my end. I filed a complaint. I am supposed to receive a response in 48 hours. That is completely unacceptable. The...

Lifetouch / all photographs

Ch
Oct 16, 2018

Right off the bat, I was missing my son's portraits ordered online and my daughter's portraits were of Last Year (2017) with the Wrong Name. I've called to make corrections 5 times, received 11 packets total (only 5 are passable, the rest is a total loss, and even then, I was still missing...

Lifetouch / second graders 2018 school phots

Co
Oct 15, 2018

My daughter's fall 2018 photos (Nadia Faysal, Picture Day ID BK118400Y0) came to us completely unacceptable. In her photo, her right eye (the left side of the photo) is covered in what looks like the reflection of the spotlight in her glasses. The fact that they even processed and sent the...

Lifetouch / school photos

An
Sep 26, 2018

My daughter had her picture taken for school this fall as usual and when she brought home her packet it was nothing but the proofs. Lifetouch cashed the check but we received no pictures. I called customer service and spoke with someone who did bit understand English very well as she...

Lifetouch / missing pictures

Sa
Sep 25, 2018

I'm really disappointed in this company. My friends held this company to high esteem. It is my daughter's first day of school pictures. It's my daughter's first year in kindergarten. And it's been close to two months and I still have not received them. They were quick to get their payment...

Lifetouch / photographer

Me
Sep 13, 2018

My daughter's school pictures was on September 10. I am not happy at all. Your photographer thought it was ok to brush my daughter's hair which is past her butt. There is a thing called lice. I didn't give anyone permission to touch her hair. That is unsanitary and disgusting. And with a...

Lifetouch / pictures

Da
Aug 25, 2018

I am a senior in Highschool and I took my senior pictures 1 month and a week ago. I was guaranteed to receive my picture proofs via mail and mailbox yet within 2-3 weeks from the date of my session. It was been 5 weeks and I have not received them yet. I contacted Lifetouch via email and I...

Lifetouch / photographer

Ta
Jun 26, 2018

The photographer Chris was taking pictures of my daughter as he was taking pictures he made inappropriate gestures to my daughter. As we was walking outside he was making humming noises and I saw he was looking at our back side. This is so not acceptable on school grounds. I took my...

Lifetouch / photos not received

Je
Jun 22, 2018

I ordered my grad photos in April, it is now the month of June and I still do not have them. When I asked the agent what happened, there was no answer. They said there is no other solution but to reprint my photos. This is not the service I was expecting. I paid a bunch of money for thi...

Lifetouch / baseball photograph

Pa
Jun 18, 2018

My Son is in NWLL base ball league in Calgary Northwest Canada. WE paid for the 8 Traders card and for 2 Megnates on 5 May 2018 . We wanted it for his birthday in June. we are still waiting and when tried to talk to representative she ( Savi) was rude and condescending. She said it was sent...

Lifetouch / yearbook service

Jl
Jun 15, 2018

I was charged for yearbooks at 2 different schools, which I only submitted request for and authorization for yearbook at 1 school. Lifetouch is refusing to refund order and claiming that I submitted order for school which my daughter has not attended in over 2 years. The customer service...

Lifetouch / special event photography

Je
Jun 11, 2018

Our University hired LifeTouch to take photos of Spring 2018 Commencement Event: University of Colorado Anschutz Medical - Graduate Friday May 25 I was devastated to find out that your photographer cropped my smiling daughter and husband out of every single photo that was taken (except...

Lifetouch / spring pictures - poor customer service and supervisor

Te
Jun 06, 2018

For a few years, I have ordered my grandson's school pictures and year book through Lifetouch website. My grandson's parents were unable to order so I took on the responsibility. For the entire time that I have ordered the pictures and year book, I have received the product that I paid...

Lifetouch / school pics never received

Jo
May 25, 2018

My grandkids school had spring pictures taken. I paid for them online like I have done in the past. When I questioned the poses that didn't coincide with the flyer, I was given a bull excuse. I was told I would be given a credit on one of my orders, however I told them I didn't want that...

Lifetouch / graduation photo

Ca
May 21, 2018

My son, Nicholas Schmidt is in his senior year at East Rutherford High School in Forest City (or Bostic), NC. They had photos taken a few weeks ago and we received them today. Very dissatisfied. He was very disappointed because at first he was just sitting there slumped over staring at the...

Lifetouch / class picture has the wrong grade on it

Ta
May 06, 2018

My daughter is in the 4th grade at Hazel Green Elementary school. I am in the process of packing up stuff because we are moving and when i came across my daughters class picture I just noticed that it has 2nd grade on it instead of 4th grade. I am not sure if it was a misprint on just my...