Menu
Write a review
File a complaint
PhotoAffections Profile

PhotoAffections

www.photoaffections.com

Learn how the rating is calculated

1.0 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PhotoAffections Complaints 10

ComplaintsBoard
C
1:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Disappointing Experience with PhotoAffections: Grainy Prints and Poor Customer Service

I gotta tell ya, I was really disappointed with my experience using PhotoAffections. I was so excited to create a holiday family photo using their website, but what I got back was a total bummer. The print was all grainy and the colors were way too light. I mean, I uploaded a really nice photo, so I don't know what happened there.

I even sent them a PDF of the original photo to show them what it was supposed to look like, but they just said that what they printed was what I sent them. I mean, come on! I know what my own photo looks like, ya know?

Anyway, they did offer to refund me and send me a return label, which was nice I guess. But it's been two whole weeks and I still haven't gotten my refund or the label. And they keep sending me the same email over and over again, asking for my opinion on their service. Like, hello? I already told you I was unhappy!

Honestly, I don't think they really care about their customers or how to fix a problem. This was my first and last time using PhotoAffections. I think they should change their name to "Photo Afflictions" because that's how I feel after dealing with them.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
D
12:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Terrible Customer Service Experience with PhotoAffections - Would Not Recommend

I had a really bad experience with PhotoAffections. I had ordered invitations for a special event and I needed them by a certain date. I contacted them through live chat and explained my situation, but the representative didn't advise me to expedite my shipping. I waited for a few days and when I didn't receive my order, I called them again to expedite it. However, they couldn't help me and told me that I was worrying for no reason.

I was really frustrated and called them again after four days. This time, they told me that I was jumping the gun and that my order would arrive soon. However, it has been six days now and I still haven't received my order. I called them twice and they didn't help me at all. I felt like they were not taking my concerns seriously and were not willing to help me resolve my problem.

I have used other printing companies in the past and they have always been helpful and responsive. However, PhotoAffections was the worst. I would not recommend them to anyone and I will never do business with them again. I would rather go back to TinyPrints or any other printing company that values their customers and provides good customer service.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
R
11:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Disappointing Experience with Photoaffections Christmas Cards

I recently tried out Photoaffections for my Christmas cards this year. I saw a deal on Groupon and decided to give it a shot after reading some reviews. I had high hopes for the quality, as I've used Shutterfly and Mpix in the past and had great experiences. The proof looked fantastic and the shipping was surprisingly fast. However, when I received the final product, I was extremely disappointed. The brightness on the card and our photos was cranked up way too high, making everything look washed out and overexposed. I was so frustrated that I didn't even bother reaching out to customer service, as I had heard negative things from others who had similar issues. I didn't want to deal with the hassle of waiting or potentially having to pay for them to fix their mistake. Unfortunately, I am now stuck with these subpar cards and will definitely not be using Photoaffections again in the future. It's a shame, as I was really hoping for a better experience.

Read full review of PhotoAffections
Hide full review

Is PhotoAffections Legit?

PhotoAffections earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds PhotoAffections to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, PhotoAffections is known for their high standards and safety. If you're thinking about dealing with PhotoAffections, it's wise to check how they handle complaints.

We found clear and detailed contact information for PhotoAffections. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Photoaffections.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Photoaffections.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Photoaffections.com you are considering visiting, which is associated with PhotoAffections, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, PhotoAffections appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

PhotoAffections website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Photoaffections.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While PhotoAffections has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to PhotoAffections. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Disappointing Experience with PhotoAffections: Wrinkled, Ink-Stained Blankets and Poor Packaging

I gotta say, I was pretty stoked when my $224 order from PhotoAffections arrived just in time for Christmas. But let me tell you, my excitement quickly turned to disappointment when I saw how my blankets were packaged. They were all wadded up in a big pile and shoved into a mailer, leaving them wrinkled and creased. Not a good look, PhotoAffections.

To make matters worse, there were black ink drops all over the blankets that definitely weren't in the photos I uploaded. And get this - the same ink splotches were on a different blanket order I placed too! Come on, PhotoAffections, clean your damn machine printer!

I was planning on giving these blankets as gifts to my siblings, but now I'm not so sure. I mean, who wants a wrinkled, ink-stained blanket? Not me, that's for sure. And to top it all off, these (4) blankets weren't even shipped in individual cellophane packaging. Just wadded up and shoved in a mailer. Disgusting.

I'm out over $200 and feeling pretty ripped off. I should have listened to all the bad reviews I read before placing my order. Lesson learned, I guess. Do yourself a favor and read reviews before ordering from PhotoAffections. Trust me, you'll thank me later.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Terrible Experience with PhotoAffections: Missing Cards and Poor Customer Service

So, I had a pretty bad experience with PhotoAffections. I ordered some photo cards back in November, but when the package arrived, there were no cards inside! Just 40 envelopes. I tried to contact the company through their live chat, but they just told me to wait a few more days. Well, I waited, but the cards never came. So I sent an email asking to cancel the order.

It took over a week for them to even respond to my email! And when they did, they just said they were "looking into the matter." I was getting pretty frustrated at this point, so I decided to call them. But of course, I had to wait on hold for over 15 minutes before I even got to talk to someone. When I finally did get through, I gave them my order number and they said they would look into it. But then they just put me on hold again and never came back! I waited for over 30 minutes before I finally gave up.

I've sent them at least three emails now asking for a refund for the shipping and taxes, but I haven't heard back from them yet. It's been a pretty frustrating experience overall. I was really looking forward to those photo cards, but now I'm not sure if I'll ever get them. I wouldn't recommend using PhotoAffections if you're looking for a reliable company to order from.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Disappointing Experience with PhotoAffections: A Review of Their Christmas Photo Cards

I gotta say, I had a pretty rough experience with PhotoAffections. I was trying to order some Christmas photo cards back in 2015, and I put in my order on December 7th. The website said they'd arrive by December 12th, which was cutting it a little close, but I figured it would be fine. Well, when the cards finally arrived on the 12th, they were for a completely different family! I was pretty upset, as you can imagine.

So I contacted customer service, and they told me they'd print and ship a new order right away. They said I could expect it by December 18th, which was already pushing it in terms of getting them out in time for Christmas. When I told them that wasn't going to work for me, they said they could expedite the shipping and get them to me a day earlier, on December 17th.

Honestly, I was pretty disappointed with how the whole thing was handled. The representatives I talked to didn't seem to care much about my situation, and it took way longer than it should have to get everything sorted out. I mean, come on, this was a pretty big mistake on their part, and I don't think they did enough to make it right.

Long story short, I won't be doing business with PhotoAffections again. It's a shame, because I really liked the design of the cards I ordered, but the customer service just wasn't up to par. If you're thinking about using them for your own photo cards, I'd recommend looking elsewhere.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Frustrated with PhotoAffections' Customer Service During Christmas Rush

I gotta say, I'm pretty frustrated with PhotoAffections right now. I've been trying to get in touch with someone for almost an hour and no one is picking up the phone! All I hear is some fancy classical music and a recording telling me that they're super busy and I should just go online to find answers to my questions. But I already did that and I still have some concerns about my Christmas order.

I ordered three things for Christmas and one of them I asked for a proof. They sent me an email saying that they have the proof ready and I need to approve it ASAP or else they're just gonna print it and send it out. But I have some questions about the proof and I can't get anyone on the phone to help me out!

I mean, I get it, it's a busy time of year and everyone is trying to get their Christmas cards and gifts sorted out. But come on, PhotoAffections, you gotta have some customer service reps available to help out your customers! I'm starting to regret ordering from them and I haven't even received my items yet.

Anyway, if anyone from PhotoAffections is reading this, please pick up the phone! I need some help with my order and I can't do it all online. And if anyone else is thinking about ordering from them, just be aware that their customer service might not be the best.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Mixed Experience with PhotoAffections: Graduation Invitations

I had a bit of a hiccup with my order from PhotoAffections, but overall I'm pretty satisfied with the experience. I had to wait a bit to order my graduation invitations due to some conflicts, but once I finally placed my order I opted for rush printing and overnight delivery to make sure they arrived in time. Unfortunately, when they arrived on a Tuesday I realized that I was short 50 envelopes.

I immediately reached out to PhotoAffections through their online contact form to let them know about the issue. I was pleasantly surprised to receive a response the very next morning (on a Wednesday) letting me know that they would refund the rush printing and overnight shipping fees, and that they would be shipping more envelopes to me. They also promised to send me an email as soon as the envelopes had been shipped.

I did receive an email on Thursday letting me know that the envelopes had been shipped, but unfortunately they wouldn't be arriving until Monday. I was a bit disappointed that they weren't shipped overnight like I had requested, since that meant that the remainder of my invitations would be delayed by a week. I could have gone out and purchased 5x7 envelopes myself three days ago if I had known that the shipping would take this long.

All that being said, the invitations themselves look great. I'm really happy with how they turned out, and I think they'll be a hit with my friends and family. Overall, I think PhotoAffections did a pretty good job, even if there were a few hiccups along the way.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

PhotoAffections Disappointing Experience with Photo Affections: Delayed Shipping and Poor Customer Service

My experience with Photo Affections was not good at all. I have been a loyal customer of theirs for a long time, but this year was a complete disaster. I received a notification on December 9th that my package was ready to be shipped, but it never left their facility. I had to call them and remind them to send it out, which was very frustrating. The representative on the phone told me that it had already been shipped days ago and blamed the delay on USPS. However, I found out later that day that my package had just been sent out and was not in the hands of USPS yet.

To make matters worse, I paid for expedited shipping, but it was a complete waste of money. My package sat in a box somewhere for four days before it was finally shipped out. This delay ruined my Christmas gifts that needed to be sent out with cards on the 14th. I was very disappointed with the service I received from Photo Affections and will never use them again. I give them a 0 out of 10 and do not recommend them to anyone.

Read full review of PhotoAffections
Hide full review
ComplaintsBoard
P
12:47 am EST

PhotoAffections Holiday cards

I have ordered Holiday cards from PhotoAffections website and was disgusted with the result. Cards were very poorly printed, colors were dark, and several cards were missing. These scammers refused to refund me!
I was in contact with then for a long time and after weeks of arguing they finally said they'll give me a partial refund. I spent over $100 on these cards and they offered me $10!
Are you kidding me? I will never deal with them again and I advise everyone to do the same!

Read full review of PhotoAffections
Hide full review

Overview of PhotoAffections complaint handling

PhotoAffections reviews first appeared on Complaints Board on Dec 2, 2016. The latest review Disappointing Experience with PhotoAffections: Grainy Prints and Poor Customer Service was posted on Jun 6, 2023. PhotoAffections has an average consumer rating of 1 stars from 10 reviews. PhotoAffections has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PhotoAffections Contacts

  2. PhotoAffections phone numbers
    +1 (877) 248-8906
    +1 (877) 248-8906
    Click up if you have successfully reached PhotoAffections by calling +1 (877) 248-8906 phone number 0 0 users reported that they have successfully reached PhotoAffections by calling +1 (877) 248-8906 phone number Click down if you have unsuccessfully reached PhotoAffections by calling +1 (877) 248-8906 phone number 0 0 users reported that they have UNsuccessfully reached PhotoAffections by calling +1 (877) 248-8906 phone number
  3. PhotoAffections emails
  4. PhotoAffections address
    2303 S Fm 620 Rd Ste 135-198, Austin, Texas, 78734-6219, United States
  5. PhotoAffections social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  7. View all PhotoAffections contacts
PhotoAffections Category
PhotoAffections is ranked 9 among 59 companies in the Photo Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

What are PhotoAffections working hours?

Mon 6:00 am - 10:00 pm Tue 6:00 am - 10:00 pm Wed 6:00 am - 10:00 pm Thu 6:00 am - 10:00 pm Fri 6:00 am - 9:00 pm Sat 6:00 am - 9:00 pm Sun 6:00 am - 10:00 pm