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Customer Service

1800 980 8759 (USA & Canada)
+1 954 990 0075 (USA & Canada)
+44 870 820 0052 (United Kingdom)
+43 720 884 523 (Austria)
+420 255 790 503 (Czech Republic)
+351 308 801 869 (Portugal)
115 West 30th Street, Suite 1110B
New York, New York
United States - 10001

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Complaints & Reviews

Depositphotosbe careful

If someone doesn't know, I am here to warn you.
So the problem is that when you try their free trial, they won't notify you that this needs to be renewed, they do it by themselves and charge you. They don't ask for your permission, they just need nothing to get your money, that's all.
So if you don't want to give them your hard-earned dollars, you have to cancel the subscription manually, that's the only way. Though some people say it's not easy to do. Well, at least it's better than letting them steal your money.

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    Depositphotos — Auto renewal scam

    I was a member in the past and was not planning to use DepositPhotos in the future. My subscription ended and...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Depositphotos — Depositphotos have rooked me out of $483

    Depositphotos have charged my card for 7 months $483 without my knowledge and for a service which I did not...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Depositphotos.comSkrill subscription not working

    Hi,

    On May 7, I signed up for an account, selected Monthly subscription and paid 99 USD with Skrill.
    It said "You have paid 0 USD with Skrill" and I still couldn't download anything, no plan activated.

    I called the tech support and they said that they were sorry and it was a Skrill issue.
    Then they advised me to pay with PayPal instead. This time, it worked and on May 8 I paid 99 USD upfront with 99 scheduled recurring for next months. Then everything worked fine and I could download images 10 per day as expected.

    I was surprised to get an email on May 30 from SKRILL reminding me that on June 6, I would be billed 99 USD. So now I am paying with PayPal and they would still bill me for the same service again using Skrill! I now must hope that the Skrill customer service will respond in time and cancel the recurring payment.

    Stay away from these guys until they resolve this technical issue with Skrill. Or was it not a technical issue at all? Reading other complaints here, I am starting to feel a bit suspicious.

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      • Ro
        Rokkomere Apr 12, 2012
        This comment was posted by
        a verified customer
        Verified customer

        Do NOT give your billing info to this company. They will continue to charge you even after canceling the free trial. My first invoice was even double billed $59 x 2.

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos Inc — They will charge you every month without your knowledge

      It was not made clear to me when I signed up that I was actually going to be paying a monthly subscription...

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos — They will not stop charging you

      I chose this company due to price - what a massive mistake!It was not made clear to me when I signed up that...

      Depositphotos — Depositphotos is an online scam

      On 1st April I have received an email with a 15% discount promo code" from depositphotos.com" I have signed...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos — Total Fraud

      I was charged a monthly subscription fee three months in a row without any notification or my agreement. In...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos — Charged me for nothing, please help

      I have subscribed for their so called "free" offer where they stated I can try their service for free...

      Depositphotos — Terrible customer service and a horrible experience

      I tried the company out and when I wanted to cancel my subscription. The subscription auto renewed a day...

      Depositphotos — Depositphotos is a Fraud!

      Last month I purchased 150 credits pack, I have only used 12 of 150 credits but on Friday when I logged in...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos — Depositphotos is a well designed scam

      Depositphotos is dangling free trial subscription, a new affiliate and promo code as lure. I have subscribed...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Depositphotos — Depositphotos Turned into Scam.

      I have been using depositphotos for purchasing graphics and images for years. It is only when we start to...

      Depositphotos — Fraudulent misrepresentation

      Blocked My Account without any reason depositphotos is dangling a new affiliate and discount coupon a...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Deposit Photos — Fraudulent charges to my credit card

      I authorized one time purchase for $19.00 with Deposit photos. I have had the following unauthorized charge...

      Depositphotos.com — Stay away from these scam artists

      I deposited $100 into my account, added 200 photos to my lightbox only to discover their web site won't...

      Depositphotos.comNo access to downloads

      I had difficulties with this company a year earlier, but the issue was eventually resolved and I decided to give them one more chance, so I signed up for a monthly subscription of 5 image downloads per day per month. BIG MISTAKE!!! Every few days I have no access to my download allotment of images. If you don't download your allotted number of images, you lose them. When it happened once, I let it go, but it continues every few days. When they do give you extra credits to make up for the loss, they don't notify you so you don't know you have those credits until you check your invoices to find the credits that have since expired!!! And the payment issue submitted by another complainant is indeed an issue. It doesn't matter if you deselect the subscription with Paypal, DepositPhotos keeps taking funds anyway. The only way I could make it stop was to either let the credit card expire, or shut down use of that credit card with PayPal completely to keep DepositPhotos from taking funds. The idea that stopping a subscription is the subscriber's problem is ludicrous! I have other subscriptions through paypal and the companies bill one month at a time. There is always an option to renew automatically or manually, which is good business. DepositPhotos is still in business only because their subscribers have no way to stop them from stealing their money without a whole lot of grief and frustration. Rip-off IS their business model. Hey it worked for AOL and took involvement by the Federal Trade Commission to stop it. I'm not looking forward to the impending grief of stopping my subscription when it expires on January 20th. No doubt it will take a call to the fraud unit of my bank to get them to stop stealing money from me.

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        Depositphotos.comWill not be volunteering any more money to them

        They give a free trial subscription that I ended up not even using and they are REALLY quick on the billing and don't offer refunds. I thought I had the day to cancel but they had already billed by the time I woke up. The stock selection is ok I guess, but I'm just not a fan of any company that makes most of their money trying to hook people into accidentally buying $60 worth of images and refusing refunds. Will not be volunteering any more money to them.

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          • Kr
            K Roach Jan 13, 2012
            This comment was posted by
            a verified customer
            Verified customer

            They will even try to revive old subscriptions from a couple of years past if you try a new subscription with them! I purposely didn't use PayPal to prevent that from happening, but they tried anyway. Thank goodness my credit card date had expired and I hadn't yet updated it with Paypal. In the end, I had to remove that credit card completely to keep depositphotos.com from stealing money from me on old expired subscriptions. I also agree that their image catalog is nothing that other stock companies don't have as well. I'd rather pay twice the subscription cost and get a value equal to the monthly payment. I wonder if a complaint to the Federal Trade Commission and the Attorney General in the state where they claim to operate will force them to come clean? Anyway, that's MY next stop!

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Depositphotos.com — Trial Subscription

          depositphotos.com has sly way of getting some money out of you. It all seems fine and dandy when you sign up...

          Vancouver

          Depositphotos.com — I wish I had never done a trial subscription

          Do not give your billing information to this company!!! They will never stop talking money from your account...

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