SUBMIT A COMPLAINT

[Resolved] Singapore Post (SingPost)item delivered but never received

1.item reached singapore on 23th Nov 2018
2.item delivered on 27th Nov 2018 when track online.
3.never received anything at all.
4.chat with support, can only escalate to another team and need to wait for another 3 working days.
5.cant even tell me when is the delivery timing and unit number.
6.what if the parcel was delivered to wrong address and what singpost is going to do to get me back my item?????

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Singapore Post (SingPost) Customer Care's Response, Dec 03, 2018

    Hi, chen930926. Thanks for reaching out to us. Please allow us to look into this and we will get the team to follow up on your case.

Ch
Nov 29, 2018

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