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Singapore Airlines / terrible service

May 17, 2015
100% 1
Contact information:
Singapore Airlines
I had terrible service from the crew during both legs of my trip from Japan to Singapore and then from Singapore to South Africa.
Firstly the flight attendants in my section were rude and seemed as if they were doing me, and other passengers a service by being there. I didn't take down any names but wish I had, the service was so crappy. And I didn't enjoy my travels. Since Singapore airlines is supposedly rated among the best airlines even in Economy class I was sorely disappointed. The flight attendants had a foul manner and were not helpful to me at all.

In addition, my in flight entertainment system failed to work after many tries by both myself and crew. I was told for over 2 hours that they would re-set the system, I should just sit tight. Over 2 hours of sitting and waiting!!
Eventually I asked to move to another seat. I then had to wait an addition hour for some crew to get permission. Whilst everyone on the plane had eaten and was otherwise entertained I sat waiting with no response even after calling attendants, they walked passed and intentionally ignored me.


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N  14th of May, 2010 by 
Agree Disagree 0 Votes

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Agree Disagree 0 Votes

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N  24th of Jul, 2012 by 
Agree Disagree 0 Votes

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N  11th of May, 2015 by 
Agree Disagree 0 Votes

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Its taken three years for them to admit fault after me and my son were delayed by 12hours stuck on hot plane with no food and water while they tried to fix mechanical fault. I'm still waiting for the compensation cheque and they're only offering 600euros per person too
A  11th of May, 2015 by 
Agree Disagree 0 Votes
Need to add we were stuck on plane for 6hours on tarmac unable to get off to.use toilet or get food and water, we were then 12hrs delayed to get to final destination. Customer service is rude even though they've admitted to the CAA that it was Singapore airlines fault therefore compensation is payable

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Singapore Airlines Logo Singapore Airlines
Customer Care Service
Airline House, 25 Airline Road
Singapore - 819829
+65 62 238 888
+65 64 900 596
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