Singapore Airlines
Reviews and Complaints

We booked a flight in August 16th 2017 for departure March 2018. we booked because the flight times and seating arrangement were perfect. we booked 2 sets together upstairs. A week ago we were informed the plane carrying us was being changed on the outward and return journey ..no problem these things happen.. but then we were told our seats were also changing . when we checked on seat guru we found we had been pushed completely to the rear of the plane in seat rows of 3. I emailed to see if they could locate us in better seats as i have really bad back issues and need to move around quite a bit to find comfort..and the reason i booked 2 seats at the beginning. The plane isnt completely full on and i can clearly see what is available. They offered emergency door seats and stated they were £75 each but i had to be available to help in the event of an emergency if i booked them. ! After emailing further they have absolutely no interest in helping.. The plane used for the return has not been changed but they still took our seats and have relocated us in areas where we do not want to be. After years of support using Singapore Airlines ..We will no longer be customers after this. They offer one thing, take your money and what you end up with is just tough !

Dear officer-in-charge,

I would like an explanation on how come my I did a web check-in for my mum of total 4 paxs on 08/01/2018 1 day before the flight back from BKKSIN in the end their seats are given up & the counter staffs give her the excuse that they change flight. I thought once you do a web check-in the flight seats allocated are secure & no changes from airline.

My mum & her friends are not sitting together in the end.

Kindly check & revert.

Thank you.

Yours sincerely,

Angela Ng

I have been a Singapore Airlines frequent flyer [SQ KFLY: [protected]] for more than 40 years and have always preferred SIA [and especially Business Class SIA] wherever possible. Almost always, the flights, the service, the food, the crew and the ground staff have been first-rate.

However, my wife, Hilary [a paraplegic and wheelchair user unable to walk] and I recently visited Penang on SIA [booking reference 482L5O] and had a repeated and extremely disappointing and distressing experience, especially, but not solely, with the quite incompetent ability of the airline ground staff to enable my wife to get into and out of her aircraft seat into and out of Singapore and Penang. This is despite our making it very clear before we travelled that we needed appropriate assistance.

This level of incompetence [a result we strongly believe is as a result of little or very poor SIA training and unsuitable equipment to deal with disabled airline travellers] also resulted in my sustaining a back injury even before our holiday [covering Christmas, our wedding anniversary and New Year] at the E & O in Penang had actually begun. My back injury is now being treated by my doctor in Perth and will take some time to fully recover. Furthermore, as we discovered on our return to Perth, the Penang and Singapore ‘seat transfers' resulted in a potentially serious injury to my wife's lower back causing the skin to be broken and a potential infection to occur. She is also currently being treated for this in Perth.

The first section of our Business Class flight [SQ224 Perth-Singapore on Sat 23rd December 2017], however, was fine. All of the ground staff in Perth were excellent. They were well mannered and appeared to be well trained and aware of all relevant wheelchair-user-flyer issues.

The connection to Penang [on SilkAir - SQ5350] was fairly tight [but was subsequently delayed], but the staff member meeting us was excellent and very helpful. The first problem, however, that we had was when my wife was being assisted by the ground staff into her SilkAir aircraft seat. One of the ground staff called out that Hilary was slipping from his grasp and I instinctively moved forward quickly to help her and in the process very badly strained my back. Hilary's back was also slightly grazed by the seat during this process. Several aircrew and passengers were witness to this overall incident.

Having alerted the aircrew to the condition of my back before landing in Penang, they very methodically ensured that Hilary's seat transfer was quite satisfactory. However, having paid more than A$7000 for our flights and with the prospect of another 2 weeks at the E & O for an addition of more than A$4000, my back and general demeanour in a long-planned celebration holiday were very seriously impaired. I thought [incorrectly at the time] that back rub and taking it easy for 2 weeks might help the back slowly come good, but I was mistaken. I thus sought treatment for it with my Perth doctor yesterday [9th January 2018]. It will take some time to fully recover.

The first part of our return journey [Penang-Singapore SQ5349 on SilkAir on Sat 6th Jan 2018] was especially problematical in terms of Hilary's transfer into the aircraft seat. The ground staff member in charge of the aircraft wheelchair was no less than hysterically incompetent. He had no idea whatever of the use of the aircraft wheelchair, its braking system or anything else but insisted in a repeatedly very shrill voice what needed to be done. My wife did her best to calm him down and to instruct him on what was required. Even then, it took some minutes before normality was reached and we exited the aircraft. A young female ground staff member (Shreener?) was especially helpful here.

The final leg of our SIA journey [Singapore-Perth SQ 215] was no less eventful regarding Hilary's access to her seat. Yet again, another arrogant, ignorant male who clearly had little or no training was determined to demonstrate his incompetence in a loud voice all the way to the aircraft door. He was then joined in an all-male shouting chorus by the aircraft steward who equally had no idea of what to do [As an aside, if passengers behave like this on aircraft they can be evicted, but not staff?]. Hilary and I managed to calm down both of these men and instructed them on what needed to be done by way of transfer from wheelchair to airline chair and then on to the aircraft seat. However, during both of these transfers, once again my wife's lower back was scratched [she has no feeling in her lower back and thus would have felt no sensation]. As noted above, this [now multiple] injury is currently being treated by our Perth doctors.

On arrival in Perth, however, all was calm, competent and caring. The ground staff were extremely good and professional and there was no problem exiting the aircraft.

The lessons from these very unfortunate incidents are quite clear:

1. All SIA and SilkAir [ground and air] crew need to be properly trained in handling disabled passengers. We can help in this regard if you wish.
2. All ground and air crew need to be trained to keep their tempers in a crisis situation that they have created due to their lack of competence. During my 40 years+ as an SIA Frequent Flyer I have never been shouted at so much my ground and aircrew as during this current trip.
3. Since the overall enjoyment of our holiday was severely jeopardised by Singapore Airlines, Hilary and I believe that we require appropriate compensation for both our injuries and for the way we were treated by the crews during our trip. We are considering taking legal advice on this matter but would much prefer to come to some appropriate, mutually-negotiable settlement. We are happy to discuss what this might entail. I can suggest an ‘ideal' if pressed.
4. If we are unable to achieve 3 above, then my long-term confidence in SIA will have been utterly destroyed, my sense of customer loyalty will have evaporated and we will have no choice but to seek legal advice.

Hi
I am raising this complaint against the poor handling of my checked in baggage by Singapore airlines and the subsequent damage it caused to my baggage. We travelled on the SQ 238 flight that departed on 28 of Dec 2018 at 11.25 am from Melbourne and continued our journey through to Trivandrum on MI 492. As per my request, your staff at Melbourne airport had placed a fragile sticker on all the three baggage. However when it arrived in Trivandrum, we were bit stunned and shocked to find that the handle of one of our red baggage is missing. The zip also came off from the bag leaving the bag opened. It has been a nice baggage with no other damage. Now the baggage has become completely useless as you can't use it without handle. It is lost.
The pulling liver part of the to pull the bag along on the other blue coloured baggage is also completely broken. The panel came off from the baggage completely. The baggage is completely destroyed because of the poor handling of it by your staff and is now rendered useless. I will be forced to buy at least one another baggage for my return journey to Melbourne and will have to spend money to repair the first one. I don't know if it [ the red one ] can be used or not again. I shall attach the pictures of the broken part of both the cases.
A positive response in this regard is expected.
The response to this complaint from Merilin of Melbourne (?) was very bad. She asked to to contact Trivandrum office without giving me any details of whom to contact. Nor did she forward my complaint to appropriate authority. I am deeply distressed to see this kind of response from a company like singapore airlines.
thanks

Dear Singapore Airlines:

As a frequent customer of yours I'm writing in regards to a very distasteful experience I had with your company. I boarded flight SQ278 after visiting the birth of our grand daughter in Adelaide, South Australia with my wife on December 29th, 2017.

During the six hour flight from Adelaide to Singapore, I didn't get the refreshment meals that was served on board! Roasted chicken and Pork friend rice were on offer however by the time the meal trolly reached to where I was sitting, we were told that there was only the pork dish left. We do not eat pork due to personal reasons that we don't want to discuss. When asked if we could have the sandwich instead, the cabin crew said "I'm sorry, we have run out". None of the cabin crews offered me any other food all throughout the flight and I was starving by the time we reached Singapore. As we had a connecting flight to our home, Maldives, we didn't have enough time to grab something to eat at the airport.

As loyal customers who frequently fly on Singapore Airlines I feel extremely disappointed with how the staff handled the situation. "We are sorry, we have run out of sandwiches" was the only solution your staff had. Is this how you treat all of your preferred customers?

We understand that mistakes happen and things can't always run as smoothly as planned. However we don't understand something as essential as meals can run out on such a long flight you pay thousands of dollars and the lack of customer service that we received on board. We felt disregarded and devalued and feel like things could have been handled better. We would like to be able to continue to fly with Singapore Airlines, but as I'm sure you understand we have hesitations now due to this horrific experience.

I would hope that you take this complaint into consideration and that you would compensate us. We would like to request that you issue us a flight voucher/discounted flight voucher in order to give you another opportunity to show us that your service isn't always so poor.
You can e-mail these items to moh.[protected]@gmail.com. If you have further questions regarding this unacceptable situation, please email me to the above address.
Sincerely,
Mohamed Agil
Aminath Wadeefa

Hi Singapore airlines
I just landing in Dubai now my flight is SQ494 from Singapore to Dubai date 30 dec 2017.
I want to complaint about the service flight attendent, one hour before we landing @ Dubai they serve food (kebab ayam) only me and my mom not serve food like everybody in flight, why like that? first he (flight attendant ask me about waiting ya miss for the (kebab ayam) 2 for you and your mother. I say ok I waiting then he don't serve me. so she (flight attendant) come to my seat and ask me what you waiting for? I say I'm waiting for the food (kebab ayam) and she sayyyy sorry we don't have (kebab ayam) anymore it's only chicken noddle but if you dont want it's ok we only have the noodle halal food. and I say I don't want it's ok. but I think she not polite to me.. maybe better she or he come to me and say sorry the (kebab ayam) already sold. want change maybe the food. better right? it's not it's very polite to me. and he (flight attendant) I don't know where he is after that. so I just want to share to Singapore airlines it's not about the food if you don't have food it's ok for me ever I already to pay my ticket right. but I think the flight attendend can say slowly or say easy to the customer.
I hope I enjoy the flight because I like fly with SQ
But not like this.. it's only food (kebab ayam) lol
I'm shy to know this in SQ..
Ok thankyou SQ

We just flew into Singapore from Hong Kong for a holiday with our 200lb elderly father, a paraplegic driving a power wheelchair. From the HK side, they smoothly transferred my father from his power wheelchair at the gate to board, and ensured us that the power wheelchair would be waiting at the arrival gate in Singapore for him to be transferred back onto. Funnily, upon arrival, instead we were told my father would need to sit on one of their manual wheelchairs all the way to the baggage claim, which was not holding his weight and hurting his spine. We said that out of all the times we have travelled with my father, this has never been the practice, but the person we spoke to, Joey Buenviaje (or sth) did not have a clue and instead insisted that the power wheelchair is not allowed inside past immigration for security issues without any other offers for different solutions for the comfort of the passenger. We finally grudgingly agreed to go to the baggage claim with the manual wheelchair, seeing that my father was upset, already in a lot of pain and not breathing well. WELL GUESS WHAT. When we got to baggage claim, my dad's power wheelchair was not even there, and nobody seemed to know where it was. Finally, after talking to a few different managers, one of them finally said that the wheelchair was actually INSIDE IMMIGRATION in another special entrance by the gate we left from. No one apologised either and just kept avoiding responsibility on our lost wheelchair and making more excuses that really didn't make a difference to us anymore. It took one hour for them to find the wheelchair. After all the talk about being the best Asia airline and most friendly city for handicaps and wheelchair access, it seems that this is how much you care. Great job, Singapore airlines.

The in-flight entertainment/video was playing off throughout the flight from Singapore to Manila (actually my last leg from London). I had complained about it to one of the flight stewards who replied he'll re-set the settings later. I had waited patiently as they were serving lunch. But nothing happened till we reached Manila.
This is not the first time that the entertainment system had failed to work properly. I had no problem the first time it happened because the crews tried to resolve the problem and were apologetic enough re: the matter after they failed to sort it out. They even gave me a voucher at the end of the flight as conpensation (to my surprise). This is what good service is all about. This was two years back.
However the incident on December 7, 2017 (SQ 912 Singapore to Manila) failed miserably. No apology was offered at all. Worst that particular steward seemed like he can't be bothered to sort it out.
Definitely the worst experience after 14 years of loyally flying with Singapore Airlines.
Maybe the Singapore Airlines can have another look at how they train their staff.

We were encouraged to use the auto self checked in system. We make sure we have tied the baggage tag tightly to every single of our baggage and ensured that the baggage are all checked in properly. My daughter luggage is only 3 kg so it was very light. As she is our only daughter, we had bought her samson bag which was purchased december 2016 (She only used once).
We paid us$400 for this samson bag.

Upon arrival, my daughter ms cheri's liam's baggage did not arrive. We have to make our report to the lost and found & to singapore airline counter for property irregularity report. The whole bus load of travellers have to wait for us and the bus schedule was delayed. My daughter was freezing cold as it was winter in germany. All her sweater, glove, hat, boots & jacket were all in the baggage. There was no nearby shop to buy her an immediate sweater or jacket to keep her warm. With all the stress and discomfort, we were so worried because she was under a lot of stress and discomfort. We could not enjoy our holiday with the chan brother's group. That very night my daughter had very bad bleeding nose which never happened before. She must have been so worried about her luggage because we have bought her all the new winter sweater, jacket and boots before the holiday tour. She was so stressed out that could be the cause for her bleeding nose. We not able to sleep whole night worrying sick of her condition and the situation

Days went by, 2nd day, still no sign, itinerary got no shopping programme, we have to borrow from other tour members for my daughter, sweaters & jacket.

3rd day went by still no sign of the missing baggage.

4th day, than we are able to buy her 2 sweaters, jacket, glove & boots to keep her comfortably warm and in the right size for her to look decent and clothing to keep her warm.

The luggage arrived on 4th december @ 6pm to our hotel mercury in the evening.

We were very shocked to see the stage of our luggage plus there was no baggage tag at all.
We remembered very well how we tied and ensured our tag tightly to the handle. Why would the tag went missing. The tag can only be removed by scissors. We were very confused why there was no baggage tag on the luggage. This is very strange.
We not excited at all to receive our luggage because it was all very badly damaged.
There were so many long and short scratches, many big and small dents, the 2 rollers were
Not able to move and as we pushed, it just moved tideway (Out of alignment).
The handle was not able to pull out, the click and joint were dented and crooked.
The luggage cannot lock properly, there's a gap in between.
We only use this samson bag once and was just purchased december 2016 for us$400.

It was really very bad experience and caused us a lot of inconvenience, grief, anxiety stress, depression, discomfort and worries. We were not able to sleep that 3 nights.
We also could not enjoy our 10 days chan brother holiday.

At first we were so thrilled that chan brother booked for us singapore airline, however out of all
Airlines we have never expected to encounter such bad experience flying with singapore airline,
Having our luggage delayed for 4 days which was almost finishing of half our tour.

1) we have filed our claim for baggage delayed, also for the necessities purchased to keep warm.

2) we have also filed our claim for our samson baggage badly damaged, dented, scratches, handle not able to pull up, click and 2 rollers crooked, cannot move, it just move tideway.
The bag is spoilt and cannot lock properly.

Indeed was a very bad experience to travel that far into a very cold country with no luggage.
All the discomfort, anxiety stress, worries, emotional stress and sleepless nights, that were beyond words description and compensation. For our times spent were all miserable and perished.

We have already faxed our baggage delayed claim form & baggage damage claim form with all supporting documents to fax: [protected].

Kindly check and rectify our problem soonest possible.

We hope singapore airlines can sort out all our complaints urgently and soonest possible.
Thank you for your kindest assistance and attention.
Greatly appreciate your help.

Thank you
Chor chin choon

Dear Sir,

Hope this mail finds you in good health. I and three other senior citizen members of my family were travelling from Singapore to Jakarta on 1st December (Flight SQ 950 SIN - CGK) and returning on 5th December (Flight SQ967) to attend a relative's wedding.

We have booked a Muslim meal each for both the depart and return trips.

Unfortunately, I and my family members were subjected to undue stress and worry when we were given a meal which we thought was a Muslim Meal but turned out to be non-halal as there were both halal and non-halal meals on board. We were put under unnecessary anxiety and worries as the flight stewardess went back to and forth to check on the status of the food being halal. In the meantime. my son's parents in law sitting at the back seat were already given the non halal food . By now, our confidence level of the status of the food being halal has gone to ground zero. We could not believe that SIA (have always been our country's pride) is not sensitive regarding the preferred diet of her clients, especially the country's pioneer generation like us.

We have traveled before in other flights, and when Muslim meals are requested, it was indicated in our booking confirmation and usually, we were identified soon after the plane took off . The flights crew will serve the Muslims first before serving the majority who opted for other meals.

I sincerely hope SIA will take a serious view of this complaint as it is of utmost importance to us and we hope to be compensated due to the lack of concern. sensitivity and ignorance of SIA towards the dietary needs of her elderly Muslim clients.

You can contact me by phone (Dr Alimah Lob at +65 [protected] for further details or email me at [protected]@yahoo.com.sg

Thank you and do have a pleasant day.

Yours sincerely
Alimah Lob (PhD)

Called the krisflyer hotline to check for seat availabilty for singapore to san francisco flight .Service staff attendant yvonne golena insists i gave credit card details before even searching for seat availabilty and insists that $25 will be charged for each passenger regardless of fligh availabilty.Tried arguing with her that i will pay fees once she confirms seat avialbility and she still insists no and ask me why i did not receive memo regarding fees.This is ridiculous as she is taking it too far-a general enquiry costing$25?thsi must be the world's most expensive call service.
The manager in charge of krisflyer call centre please knock some common sense into yvonne colena or maybe who knows, she is using that as an excuse not to answer any queries

Dear officer,
We are embarking on a family vacation of 6 to Japan Hokkiado, my in laws are retire who are not accustomed to flying or normal rules of power bank. Counter staff Wendy Wee failed to remind my in laws to remove their power bank and their luggages were checked in and dropped in. While performing the same for us, she then realise she forgotten to ask about power bank. When my in laws were checking and couldn't confirm, staff was rude and condescending towards them.

We are very unhappy about this service experience and ask for a investigation into the staff training and her service track record.

Our ref WUJLP9

My son, daughter in law and grandson travelled from London to Singapore to Perth. After reaching home in Perth, it was noted that the Buggy has been damaged. Singapore Airline office was contacted and we submitted all the requested information including photos of the damage. We were advised that the claim is rejected as outside of 7 day period.
Initially we were advised that the documents cannot be opened. Finally we scanned and printed and forwarded to Singapore Airline office. The gentleman Mr James informed that there is no time limit and the claim can be submitted after returning London. Then my son provided all information and full detailed explanation of the conversation he had. Then we were requested to submit all information and then again the lame excuse of 7 day period was applied. This experience with the staff dealing the claim was quite insulting and humiliating.

Date of The Incident - 1st Dec 2017
Flight Number- SQ211
Economy Class - Seat 43D
Departs- Singapore 1/12/17 9.40am
Arrives - Sydney 1/12/17 20.30pm

My 80 year old grandmother was visiting me and my family from Singapore on the 1st of December 2017. She is a very frail and weak woman who is suffering from many several health issues.

Due to her health, her son in Singapore, chose Singapore Airlines, supposedly the best airlines with supposedly the best service, for his mother to fly in. Prior to the flight, it was arranged that she gets assistance in Singapore Airport by the airline crew, and it was ensured that she was taken in a wheel chair from A to B, and ultimately into the plane.

In the flight, when it was the dinner service, my grandmother was given a "hindu meal". Apparently this meal was more of a Punjabi meal and not to my grandmother's liking. Before even commencing the meal, she then stopped an Air Hostess who was wearing the green uniform, and asked her very nicely, "Do you have any other food besides this that I can eat? I am not used to this particular kind of food". To that, the Air Hostess, replied in a very rude and abrupt manner, "No we have nothing else. If you don't like this, bring your own food".

My grandmother, was shocked and taken aback by the rudeness of this lady, who is meant to be of service. She was so shocked that she didn't utter a word of response to that.

My grandmother was so shocked that she didn't even notice the Air Hostess's name and all she knew was that she was a very tall woman wearing a green Singapore Airlines Uniform.

After this, my grandmother couldn't even start with her meal and hardly ate a bite. She was so sick at the end of the flight, she was almost breathless and couldn't walk and when she attempted to get up out of her seat she nearly fell over. She then had to get the attention of a male Air Steward who assisted her into a wheel chair.

It has been 2 days since my grand mother's arrival in Sydney, and she is still so shocked and upset and keeps mentioning to all of us relations about the incident and mentions "How can SIA staff be like this. How can she talk to an old lady like this? I wish I could have said something to this lady as she was so horrible to me but I was in shock at that time. When I said I didn't like the food, why couldn't she even suggest giving me a piece of bread instead. What kind of horrible service is this. My son and his family of 5 is coming in a Singapore Airlines flight soon, and had we known this is the type of service we would get, we would have booked our flights elsewhere. But one thing, at least the male steward was very helpful and I appreciate and thank him for that."

I am writing this complaint as my grandmother has really been upset and traumatised by this incident and I would like to be her "voice" so that she feels a little better that she has been heard.

I and the rest of my family are very disappointed in the service your company has provided and why are we paying big money like this with such atrocious service.

I would like to make this complaint and would like to get reimbursed for the airfare cost. This flight has only made my grandmother's entry into Sydney a very horrible experience and could have been the cost of her life. She did not eat during the flight and was very frail and weak and as mentioned breathless, upon entry into Sydney.

I seek a compensation for this and if this is not taken seriously, this matter will be taken to the consumer affairs in Sydney and taken to the media in both Singapore and Australia.

Thank you.

Hello, my name is Inna. I am complaining on behalf of my mother, who supposed to fly from Sydney, Australia to Odessa, Ukraine via Singapore by using Singapore airlines. This is supposed to happened on 29 of November at 4.10 p.m, Sydney time. Flight number is 9321, confirmation number is USWPQ3. When we just arrived to the airport, we have been told that the plane is delay for 3 hours, what is mean that my mom will be late for the following flights and as a result would not be on time in Odessa for work.
First, we paid so much money to get to the airport and back on 29-th, and need to pay for this on 30-th as well. I think that airline could inform in advance that there any problems with the flight! In our Hi-tech world there are so many ways to do so!
Secondly, she will get the penalty at work for being late. I am not even mentioning the stress she has got experiencing "such a good time management" of the SQ airline.
In airport when we arrived, and been told that the flight is late for 3 hours, there was just one poor assistant helping out and trying to solve the problem of so many upset people. Obviously, he didn"t manage to satisfy all the customers. The offer we had got was not suitable for my mother.
We are flying very often and I really disappoint this time a lot!
Now I know that we cannot trust the SQ and I will try to avoid using this airline in the future!

I travelled from Singapore to Heathrow, 9.10 am from Singapore on the 22nd of November. The cabin I was in was not full. I was seated in row 59 along with my husband and another man who sat on the aisle. I noticed that there were other empty seats, I saw a number of single people enjoying a four seat space in the same cabin and the cabin ahead. Why should some people enjoy that amount of space when I had to endure the entire journey sitting upright? These people were able to stretch out and have a nice rest. I cannot understand why the cabin staff, who could clearly see there were many empty spaces, did not attempt to allocate or offer space on an equal basis. I asked one of the cabin crew, a male, who said there were no other spaces available and that people had just moved seats, he said he would report it to his supervisor, he may well have done it but it made no difference. I would suggest that in this situation the cabin staff could be more vigilant about free space and distribute it fairly.

Hi,

I would like to share my recent expirence with SQ.
We had our booking (TMXHXS) in early nov for a flight to Xiamen from 14 to 17 jan 2018.

Earlier this week, i then received a sms from SQ stating that the returned flight was rescheduled to 18 jan 2018. I accepted the offer unwillingly. For this, i do Need to make arrangement for my work.

Just yesterday, I received another sms from SQ. This time round, it states that my flight to Xiamen is rescheduled to 15th Jan 18 instead of 14th Jan 18.

This makes me wonder if SQ do reschedule thier flights so frequently?

I'm utterly disappointed with the service provided by SQ, who claim to provide top notch services with strong credibility. However, changing flight schedule within weeks back to back does not justify the image protriated!

I called in to SQ customer service and yet they provide me with no solution on flying on 14th Jan 2018 to Xiamen. They just fend me off, saying that they can do a full refund.

This is utterly ridiculous. I will never ever board an SQ flight again.

Hi i want to complaint about the very bad service of one of your flight attendant on my flight from singapore to jakarta SQ952 departing on 8 nov 2017 at07.40. This is the worst service ever that i have gotten from the airlines. One of your flight attendant serve me the used glass that full of white spot (i think it is because they use the glass before for the milk). Are u kidding me? Please be concern about the cleaness of the cutlery that you serve to your customer!. And second, the same flight attendant, when i have a very bad running nose, i ask her to give me some tissue but even she didnt come back to me and just back and forth doing nothing.

Attitude & Unnecessary Charges
Complaint Rating: 0 % with 0 votes
Nov 7th 2017

We were flying from Brisbane to Kuala Lumpur /return on SQ256 Nov 11 2017. after flying in from Vancouver, Canada via Canada Airlines. On our Canada Airlines booking our names were correct as per our passport. However, we discovered that there was an error in name on the SIA flight booking. We called Singapore airlines to correct the matter. A Ms. Gwyn insisted that we must pay an additional AUD $ 100 as it was 'our' fault as their systems are 'perfect'. We wanted to know her name or some other reference of who she was - this was not forthcoming citing some crap about privacy etc. We asked to speak to her supervisor - after an extremely long time on hold, we got to speak with a Mr. Ludwig - Supervisor Reservations/ Australian market. We never had a conversation with such a condescending person. This may be how Singaporeans deal with Singaporeans: a typical 3rd world attitude (I am boss, you underling mind set) but is totally unprofessional & shameful in any modern society. Its not about the $ 100 - petty cash stuff but the very poor service. Total disgusted with personnel who have absolute ZERO customer service skills!

I travelled from Sing to Syd SQ221, seat 18D. This was a business class ticket I booked and paid for myself with no company benefit.
I left my iPad in the seat pocket. I have called various numbers and have been rudely advised that no assistance can be given.
Whilst I understand that it was my fault, some decent customer service would be expected.
No iPad found and very upset I could not speak directly to someone who knew what to do.